Diamond Services Engineer
- Ottawa, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- 5-8 years of relevant enterprise level networking and Internet Security technology experience.
- Posting language
- English
- Posted
Original job description
Why Join Us
At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Job Description
At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Job Description
- Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
- Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
- Occasional travel to customer sites in the US and Canada is required as needed.
- Ensures management of customer expectations and resolution of technical issues in a timely manner.
- Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies
- 5-8 years of relevant enterprise level networking and Internet Security technology experience.
- Experience with Check Point products required.
- Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
- Experience configuring and troubleshooting VPN technologies.
- Strong understanding of the OSI model on Layers 1-4.
- Experience with traffic analyzing tools like Wireshark.
- Understanding of how common TCP/UDP connections are established based on their protocol.
- Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
- Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
- Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
- This position is posted in multiple territories and your ability to work without sponsorship from an employer now or in the future in the country for which you apply is required.
- This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.
More about this job
Responsibilities
Provide technical support to customers, resolve product issues, and assist with installations, implementations, maintenance, and customer education. Manage customer expectations, document customer environments, and maintain troubleshooting expertise across Check Point products and industry-standard technologies.
Requirements
Requires 5–8 years of relevant enterprise networking and internet security experience, including experience with Check Point products. Candidates should have strong networking and Linux knowledge, VPN and packet-analysis experience, familiarity with routing and VoIP protocols, basic Bash scripting skills, and experience supporting customers and field teams.
Skills
- Technical Support
- Enterprise Networking
- Internet Security
- Check Point Products
- Linux
- VPN Configuration and Troubleshooting
- OSI Model
- Wireshark
- TCP/UDP
- ARP
- VoIP
- OSPF
- BGP
- Bash Scripting
- Customer Communication
- Troubleshooting
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Security & Safety
Keywords
- Enterprise Networking
- Internet Security
- Check Point Products
- Technical Support
- Customer Support
- Installations
- Implementations
- Maintenance
- Customer Education
- Troubleshooting
- Linux
- RHEL
- VPN
- OSI Model
- Wireshark
- TCP
- UDP
- ARP
- VoIP
- H.323
- SIP
- OSPF
- BGP
- Bash
- UNIX Shell Scripts
- Network Traffic Analysis
- Customer Expectations
- Technical Documentation