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M
Senior Manager, Regional Control
Metrolinx
Oakville, ON
- Full-time
Lead post‑incident recovery debriefs and service reviews to drive continuous improvement and improve future service outcomes.
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Senior Advisor, Business strategies
Desjardins
Levis, QC · Montreal, QC
- Full-time
…performance; set targets; identify opportunities to improve service delivery; and design and deliver business strategies and solutions aligned with the business architecture of various…
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Ecommerce Manager, DTC
Dermalogica
Toronto, ON
- Full-time
…opportunities and risks to deliver revenue growth. You will lead the DTC promotional calendar, loyalty and subscription programs, and Shopify development roadmap, ensuring our technology,…
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Customer Success Manager - Enterprise
Caribou
Toronto, ON
- Full-time
We’re looking for a Customer Success Manager to lead strategic enterprise customer accounts. This opportunity is for a compassionate problem solver who thrives in fast-paced environments…
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DC
ECommerce Manager, DTC
Dermalogica Canada
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
…opportunities and risks to deliver revenue growth. You will lead the DTC promotional calendar, loyalty and subscription programs, and Shopify development roadmap, ensuring our technology,…
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MS
Administrative Coordinator
Marberg Staffing
Toronto, ON
- $34 to $38 CAD / hour
- Temporary
Superior customer service orientation and ability to engage with internal and external stakeholders in a positive, professional and approachable manner. Proactive, resourceful, and…
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Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
NOTE: Excellent performance may lead to full-time employment opportunities in sales, field service or other engineering roles upon graduation.
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Protein Category Manager
Brunel
NS · Nova Scotia, Canada
- Full-time
We are hiring a Protein Category Manager for one of our food service clients based in Amherst, Nova Scotia. The Protein Category Manager will spearhead the incremental growth of the…
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
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B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- Full-time
Build rapport with decision-makers, explain our service capabilities, address objections, and close sales
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City Wide Facility Solutions
Burnaby, BC
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Build rapport with decision-makers, explain our service capabilities, address objections, and close sales
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B2B Sales Executive
City Wide Facility Solutions
Coquitlam, BC
- Full-time
Build rapport with decision-makers, explain our service capabilities, address objections, and close sales
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Senior Software Developer
Botpress
Montreal, QC
- Full-time
Lead the design, development, testing, and deployment of customer-impacting features
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Manager, Customer Experience
Sysco Canada Inc.
Calgary, AB
- Full-time
…distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the…
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MS
IT Support & Facilities Coordinator
McGill St Laurent
Montreal, QC
- Contract
You will be part of our in-house IT team, working alongside our Senior IT Lead on day-to-day support requests and employee onboarding. You will also own facilities, from repairs and…
Added 14 mins ago
PI
Health and Safety Environment Supervisor
Pagnotta Inc.
Vancouver, BC
- Full-time
Pagnotta Inc. is a mid-sized, full-service provider of structural concrete, general contracting, and tower crane and hoist services with job sites throughout Western Canada. We deliver…
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PI
Health and Safety Environment Coordinator
Pagnotta Inc.
Vancouver, BC
- Full-time
Pagnotta Inc. is a mid-sized, full-service provider of structural concrete, general contracting, and tower crane and hoist services with job sites throughout Western Canada. We deliver…
Added 14 mins ago
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Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
Lead, supervise and coach the residential sales team to achieve established revenue, gross margin, sales conversion and customer service objectives.
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CI
Supervisor (Full Time)
Carters Inc.
St. Thomas, ON
- Full-time
Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
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MS
IT Support & Facilities Coordinator
McGill St Laurent
Montreal, QC
- Full-time
You will be part of our in-house IT team, working alongside our Senior IT Lead on day-to-day support requests and employee onboarding. You will also own facilities, from repairs and…
Added 14 mins ago
A
Bilingual Sales Ops Specialist
Arctiq
Montreal, QC
- Full-time
…landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse…
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T
Senior Python Test Automation Engineer
Telesat
Ottawa, ON
- Full-time
…of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite…
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Director, Capital Markets - Capital Allocation & Management
BMO
Toronto, ON · FCP
- Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 14 mins ago
JI
IT Service Lead
Jori International Ltd.
AB · Calgary, Alberta
- Full-time
…enough to care and big enough to matter. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and…
Added 14 mins ago
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Technology - Senior Architect/Architect, Cybersecurity
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Vancouver, BC
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Lead security architecture reviews for proposed and changing solutions, identify trust boundaries and threats, and define clear, proportionate, implementable security requirements and…

Chemelex

Enterprise Technical Account Manager

Edmonton, AB, Canada
Kitchener, ON, Canada
Quinte West, ON, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

Position summary

Serve as the primary operational and customer-facing contact for assigned SmartTrace Enterprise and strategic facilities. Based in the SmartTrace control room, this professional role combines active heat-tracing system management, customer coordination, technical troubleshooting, structured after-hours escalation and support of technical sales activities.

Key responsibilities

Own service delivery and ongoing relationships for assigned facilities; maintain regular contact with customer maintenance, planning, scheduling, engineering and management teams.

Monitor SmartTrace alarms, trends, controller and communications health; investigate exceptions, prioritize action and coordinate customer follow-up rather than only forwarding alarm notifications.

Manage the lifecycle of identified issues from detection through customer work orders, resolution and verification; coordinate with site teams and Chemelex technical and field-service resources.

Use and support customer work management processes, including SAP and IBM Maximo notifications, work orders, asset records, priorities and close-out follow-up.

Support SmartTrace configuration, data quality, site metadata, alarm rules, reporting and data integration; diagnose common controller, heat-tracing and communications problems.

Lead professional customer service reviews and demonstrations from the SmartTrace control room; clearly present system status, recommended actions, service performance and opportunities.

Participate in a defined after-hours on-call rotation to respond to customer requests and escalated technical issues under applicable response procedures and service commitments.

Support pre-sales discovery, technical demonstrations, pilots and expansion conversations; identify opportunities for SmartTrace, heat-tracing materials, field services, repairs and projects.

Help standardize control room workflows, escalation procedures, customer documentation, reporting and continuous-improvement practices as the Enterprise portfolio grows.

Required qualifications

Hands-on industrial heat-tracing knowledge, including typical failure modes, electrical/controllers troubleshooting and practical site maintenance processes.

Experience working with customer CMMS/work order platforms such as SAP PM and/or IBM Maximo.

Understanding of industrial communications and systems integration, including RS-485, Modbus, Ethernet/TCP-IP and wireless or gateway-based networks.

Strong customer service, relationship-management and professional presentation skills with the ability to translate technical issues into clear actions.

Ability to independently prioritize multiple facilities, document actions, follow issues to closure and collaborate with internal and customer teams.

Willingness to travel when needed and participate in scheduled after-hours on-call support.

Preferred background

Prior use or administration of SmartTrace or comparable industrial monitoring/asset management platforms.

Electrical, instrumentation, maintenance, engineering technology or industrial reliability background.

Experience preparing operations reports, working with SCADA/DCS interfaces or supporting remote industrial sites.

Measures of success

Timely alarm triage, customer communications, escalation and issue closure against service commitments.

Quality and completion of maintenance follow-up, customer work orders, asset records and reporting.

Customer satisfaction, retention, adoption and successful service reviews or demonstrations.

Identification and handoff of credible SmartTrace, heat-tracing material and field-service expansion opportunities.

Additional requisition notes

This is a hands-on service delivery and customer ownership role, not a conventional call-centre position. On-call expectations and any related compensation should be established through HR policy; a single employee is not assumed to provide continuous 24/7 coverage.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.

Experts with empathy
Explorer mindset
Example for others
Exceptional impact

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

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More about this job

Responsibilities

The Enterprise Technical Account Manager serves as the primary operational contact for assigned facilities, managing heat-tracing system health and customer relationships. They are responsible for monitoring alarms, coordinating technical troubleshooting, and supporting pre-sales activities from the control room.

Requirements

Candidates must have hands-on industrial heat-tracing knowledge and experience with CMMS platforms like SAP PM or IBM Maximo. Proficiency in industrial communications systems and strong professional presentation skills are also required.

Skills

Industrial heat-tracing
Electrical troubleshooting
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet/TCP-IP
Technical presentation
Asset management
SCADA
DCS
Data analysis
System integration
Alarm monitoring

Visa sponsorship

Not detected in the job text

Keywords

SmartTrace
Heat-tracing
Industrial automation
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet
TCP-IP
SCADA
DCS
Asset management
Technical support
Alarm management
Instrumentation
Electrical maintenance
Reliability engineering
Customer service
Field service
Data integration
Reporting
Workflow standardization
Industrial communications
Gateway networks
Wireless networks
Project support
Pre-sales discovery
System configuration
Operations reporting
Troubleshooting

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