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Added 10 mins ago
Line Runner
Hilton Food Group Plc
Brantford, ON
…escalates safety, quality, or equipment concerns to the Line Leader or Production Shift…
Added 10 mins ago
D
Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
The Sales Manager – Home Envelope Products is responsible for leading Northerm's residential sales operations in Whitehorse and throughout Yukon, ensuring the effective management of…
Added 10 mins ago
CI
Supervisor (Full Time)
Carters Inc.
St. Thomas, ON
- Full-time
…little moments on their parenting journey. We’re looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates…
Added 10 mins ago
A
Bilingual Sales Ops Specialist
Arctiq
Montreal, QC
- Full-time
Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned…
Added 10 mins ago
UF
Temporary RECE Full Day Educator
Umbrella Family and Child Centres of Hamilton
Hamilton, ON
- Temporary
For over 35 years, we’ve been a trusted leader in early childhood education, powered by passionate educators who make a real impact every day. At Umbrella Family, you’re supported, heard,…
Added 10 mins ago
UF
Temporary RECE Full Day Educator
Umbrella Family and Child Centres of Hamilton
Hamilton, ON
- Temporary
For over 35 years, we’ve been a trusted leader in early childhood education, powered by passionate educators who make a real impact every day. At Umbrella Family, you’re supported, heard,…
Added 10 mins ago
Hospitality Service Professional
SAIT
Calgary, AB
…Highwood Kitchen & Bar and supports events and other hospitality operations within the School of Hospitality & Tourism. Reporting to the Restaurant Operations Supervisor or designate, the…
Added 10 mins ago
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Game Project Coordinator Co-Op
Kabam
Vancouver, BC
- Internship
The Game Project Coordinator Co-op supports the Games team in coordinating day-to-day operations for small-medium size and moderate complexity projects within the team and company. This…
Added 10 mins ago
CT
Shift Manager
Canadian Tire Corporation
Brampton, ON · AJ Billes Distribution Centre [AJBDC]
- Full-time
Are you a people-first leader who thrives in a fast-paced, high-tech environment? We're looking for a Shift Manager to lead our day-shift inbound operations at one of our most advanced…
Added 10 mins ago
CH
Medical Device Reprocessing Technician 0.8
Clearpoint Health Network Inc.
Calgary, AB
- Full-time
Maintains patient confidence and protects operations by keeping information confidential.
Added 24 mins ago
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Certified Personal Coach - Richmond BC
GOLFTEC
Richmond, BC
- $60,000 to $75,000 USD / year
- Full-time
GOLFTEC is the world leader in golf instruction with over 260 locations across the globe. As the #1 employer of PGA Teaching Pros, golfers of all ability levels can work with a golf expert…
Added 24 mins ago
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Sales Director
Gordian
Canada
- Full-time
The chance to work with a global leader in facilities and construction cost data.
Added 24 mins ago
VC
Senior Talent Acquisition Advisor (Defence and Aerospace)
VTRAC Consulting Corporation (WBE)
Toronto, ON · Greater Toronto Area, Canada
- $80 to $90 CAD / hour
- Part-time
VTRAC is seeking an advisor with previous experience as an HR Manager, HR Director, or senior talent acquisition leader in the Canadian defence and aerospace industry. The advisor will…
Added 24 mins ago
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Sales Manager
Northerm Windows & Doors
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
The Sales Manager – Home Envelope Products is responsible for leading Northerm's residential sales operations in Whitehorse and throughout Yukon, ensuring the effective management of…
Added 24 mins ago
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Manager, Information Security Risk
Staff IT Search Group Inc.
Oakville, ON
- Full-time
Our Client, the National leader in their industry, is seeking a talented Manager, Information Security Risk to lead the assessment, governance, and oversight of information security risks…
Added 24 mins ago
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Director, Admissions & Referent Relations
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Markham, ON
- Full-time
This role is critical to the success of Operations, as it drives the patient pipeline across the organization, connecting individuals to the right care and services. The Director is…
Added 24 mins ago
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VP Controller
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Newmarket, ON
- $190,000 to $200,000 CAD / year
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Added 24 mins ago
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Technicien(ne) de l'entrepot magasin / Store Warehouse Associate
Mobilia Canada
QC · Montérégie, QC
- Full-time
Mobilia Interiors Inc., a leader in contemporary home furnishings, is looking for a Store Warehouse Associate, to join our team.
Added 24 mins ago
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Director of Supply Chain Operations
Convergence Networks
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- $106,000 to $141,000 CAD / year
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Are you a strategic leader who knows how to turn strong procurement and supply chain operations into better business and customer outcomes?
Added 25 mins ago
Team Lead, Test Technician
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Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both…
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Associate System Analyst / Analyste de systèmes associé
Parkland Corporation
Montreal, QC
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…de prendre des décisions et de résoudre des problèmes ? Un leader qui reconnaît et célèbre les réussites individuelles et collectives ? Quelqu’un qui est guidé par des principes, et non par…
Added 25 mins ago
SHIFT LEADER
City of Toronto
Toronto, ON
If you are interested in learning more about the Part-Time Shift Leader role, you can participate in a virtual Microsoft Teams information session on Friday, November 6th, 2026, from 1:00pm…
Added 25 mins ago
Health and Safety Technician
University of Toronto
Toronto, ON
…the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences…
Added 25 mins ago
Senior Project Manager
Pomerleau
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As an experienced Senior Project Manager in the Building Operations team at Pomerleau Construction, you will manage large-scale building and infrastructure projects - ranging from $20…
Added 40 mins ago
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Actuarial Analyst I - Project Development & Optimization
TD
Toronto, ON
- Full-time
Actively collaborating with different stakeholders within the company, such as Finance, Pricing, Reinsurance, Claims Operations and Analytics & Modelling

Chemelex

Enterprise Technical Account Manager

Edmonton, AB, Canada
Kitchener, ON, Canada
Quinte West, ON, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

Position summary

Serve as the primary operational and customer-facing contact for assigned SmartTrace Enterprise and strategic facilities. Based in the SmartTrace control room, this professional role combines active heat-tracing system management, customer coordination, technical troubleshooting, structured after-hours escalation and support of technical sales activities.

Key responsibilities

Own service delivery and ongoing relationships for assigned facilities; maintain regular contact with customer maintenance, planning, scheduling, engineering and management teams.

Monitor SmartTrace alarms, trends, controller and communications health; investigate exceptions, prioritize action and coordinate customer follow-up rather than only forwarding alarm notifications.

Manage the lifecycle of identified issues from detection through customer work orders, resolution and verification; coordinate with site teams and Chemelex technical and field-service resources.

Use and support customer work management processes, including SAP and IBM Maximo notifications, work orders, asset records, priorities and close-out follow-up.

Support SmartTrace configuration, data quality, site metadata, alarm rules, reporting and data integration; diagnose common controller, heat-tracing and communications problems.

Lead professional customer service reviews and demonstrations from the SmartTrace control room; clearly present system status, recommended actions, service performance and opportunities.

Participate in a defined after-hours on-call rotation to respond to customer requests and escalated technical issues under applicable response procedures and service commitments.

Support pre-sales discovery, technical demonstrations, pilots and expansion conversations; identify opportunities for SmartTrace, heat-tracing materials, field services, repairs and projects.

Help standardize control room workflows, escalation procedures, customer documentation, reporting and continuous-improvement practices as the Enterprise portfolio grows.

Required qualifications

Hands-on industrial heat-tracing knowledge, including typical failure modes, electrical/controllers troubleshooting and practical site maintenance processes.

Experience working with customer CMMS/work order platforms such as SAP PM and/or IBM Maximo.

Understanding of industrial communications and systems integration, including RS-485, Modbus, Ethernet/TCP-IP and wireless or gateway-based networks.

Strong customer service, relationship-management and professional presentation skills with the ability to translate technical issues into clear actions.

Ability to independently prioritize multiple facilities, document actions, follow issues to closure and collaborate with internal and customer teams.

Willingness to travel when needed and participate in scheduled after-hours on-call support.

Preferred background

Prior use or administration of SmartTrace or comparable industrial monitoring/asset management platforms.

Electrical, instrumentation, maintenance, engineering technology or industrial reliability background.

Experience preparing operations reports, working with SCADA/DCS interfaces or supporting remote industrial sites.

Measures of success

Timely alarm triage, customer communications, escalation and issue closure against service commitments.

Quality and completion of maintenance follow-up, customer work orders, asset records and reporting.

Customer satisfaction, retention, adoption and successful service reviews or demonstrations.

Identification and handoff of credible SmartTrace, heat-tracing material and field-service expansion opportunities.

Additional requisition notes

This is a hands-on service delivery and customer ownership role, not a conventional call-centre position. On-call expectations and any related compensation should be established through HR policy; a single employee is not assumed to provide continuous 24/7 coverage.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.

Experts with empathy
Explorer mindset
Example for others
Exceptional impact

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

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More about this job

Responsibilities

The Enterprise Technical Account Manager serves as the primary operational contact for assigned facilities, managing heat-tracing system health and customer relationships. They are responsible for monitoring alarms, coordinating technical troubleshooting, and supporting pre-sales activities from the control room.

Requirements

Candidates must have hands-on industrial heat-tracing knowledge and experience with CMMS platforms like SAP PM or IBM Maximo. Proficiency in industrial communications systems and strong professional presentation skills are also required.

Skills

Industrial heat-tracing
Electrical troubleshooting
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet/TCP-IP
Technical presentation
Asset management
SCADA
DCS
Data analysis
System integration
Alarm monitoring

Visa sponsorship

Not detected in the job text

Keywords

SmartTrace
Heat-tracing
Industrial automation
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet
TCP-IP
SCADA
DCS
Asset management
Technical support
Alarm management
Instrumentation
Electrical maintenance
Reliability engineering
Customer service
Field service
Data integration
Reporting
Workflow standardization
Industrial communications
Gateway networks
Wireless networks
Project support
Pre-sales discovery
System configuration
Operations reporting
Troubleshooting

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