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Manufacturing Automation Manager/Team Leader
Ciena
Ottawa, ON · Quebec, QC
- $146,600 to $234,200 CAD / year
- Full-time
…optical products at global scale. The Manufacturing Automation Manager provides technical and people leadership to advance automation strategy, partner manufacturing readiness, and…
Added 1 min ago
RC
Production Assembler
Reliable Controls
Edmonton, AB
- Full-time
…handling while working closely with Production, Quality, Test, and Engineering teams to support on-time delivery and continuous improvement. Reporting to the Operations Manager, you will…
Added 1 min ago
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Customer Success Manager, Scaled Accounts
Tali AI
Toronto, ON
- Full-time
Health signals the team can trust. You’ll improve health scoring, segmentation, and renewal forecasting using CRM and product usage data.
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Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…their work and continue developing within a team that values engineering…
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IT Specialist - VMware
Raas Infotek
AB · Edmonton, AB
- Contract
…(Desired) · VMware professional training (Desired) o VCP-DCV (Data Center Virtualization / vSphere) o VCP-NV (Network Virtualization / NSX) o VCP-TKG (Tanzu Kubernetes…
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RI
VMware Specialist ( VCF 9.x)
Raas Infotek
AB · Edmonton, AB
- Contract
VCP-DCV (Data Center Virtualization / vSphere)
Added 16 mins ago
Engineer In Training-TS001
City of London
London, ON
The position reports to the Deputy City Manager, Environment & Infrastructure, Housing and Community Growth, or Finance Supports, or designate, for purposes of annual assignments and career…
Added 16 mins ago
Manufacturing Engineering Specialist
BWXT
Peterborough, ON
Reporting directly to the Parts Manager, the Manufacturing Engineering Specialist is responsible for the estimating and execution of a broad range of manufacturing projects from commercial…
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Senior Project Manager
Stantec
Toronto, ON
- Full-time
Stantec's Buildings group provides integrated engineering solutions to institutional and commercial clients with a focus on healthcare, mission-critical facilities, transit, aviation,…
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Senior Project Manager
Stantec
Toronto, ON
- Full-time
Stantec's Buildings group provides integrated engineering solutions to institutional and commercial clients with a focus on healthcare, mission-critical facilities, transit, aviation,…
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Quality Engineer
Woodbridge
Woodbridge, ON
Bachelor’s degree in the fields of science or engineering or equivalent experience
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Product Manager
Artika
Montreal, QC
- Full-time
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Software Developer - Cloud Platform
Nakisa
Montreal, QC
- Full-time
Experience with data engineering tools such as Apache Flink, Elasticsearch, Kafka, Apache Confluent, or Apache Airflow.
Added 31 mins ago
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User Readiness Specialist
Providence Healthcare
Kelowna, BC
- Temporary
…essential registration and scheduling systems. Reporting to the Manager of Registration Standards, Quality and Projects, you’ll design, deliver, and evaluate computer application training…
Added 31 mins ago
PG
Senior Application Security Engineer
Paymentus Group Inc
Richmond Hill, ON
- Full-time
…Paymentus SaaS platform by partnering directly with software engineering, product, cloud infrastructure, DevOps, and security teams to identify, assess, and remediate application security…
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Senior Analyst, Enterprise Delivery Orchestration & Reporting
TD
Toronto, ON
- Full-time
Integrate portfolio data, delivery trends, business case health, financial performance, high-risk initiatives and benefits realization into concise pre-reads, executive commentary and…
Added 46 mins ago
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Project Manager, Reliability Execution
TC Energy
Airdrie, AB · Calgary, AB
- Full-time
As a Project Manager, Reliability Execution, you will be a key contributor to the management of complex facility maintenance work, supporting the reliable operation and continuous…
Added 46 mins ago
SE
Field Service Technician
Schneider Electric
AB · Edmonton, Alberta
- Full-time
Electrical Engineering Technologist with 3-4 years of field experience or Certified Journeyman Electrician with minimum3-4 years of Commercial and Industrial experience;
Added 46 mins ago
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Continuous Improvement Associate
Delmar International Inc.
Montreal, QC
- Full-time
Reporting to the Continuous Improvement Manager, the Continuous Improvement Associate supports initiatives that improve how departments work. The associate works with employees and managers…
Added 46 mins ago
KR
VMware Specialist
KTek Resourcing
AB · Edmonton, AB
- Contract
The resource will support the planning and execution of an existing VMware environment upgrade from vSphere 8 to VCF 9.x across multiple data centres in Canada and the US.
Added 46 mins ago
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Senior Manager, Regional Control
Metrolinx
Oakville, ON
- Full-time
Network Operations is seeking a Senior Manager Regional Control to provide leadership, support and direction for the 24/7 Metrolinx operation. Within the NOC, this position will ensure…
Added 46 mins ago
LG
Estimator - Intermediate or Senior
Lark Group
Surrey, BC
- Full-time
Bid Preparation and Levelling: Responsible for researching and data analysis of external factors that may impact prices & efficiencies, building analysis in bid submission documents.…
Added 46 mins ago
RC
Senior Project Manager, Land Development
Randstad Canada
Calgary, AB
- $150,000 to $180,000 CAD / year
- Full-time
The Senior Project Manager will generate opportunities and successfully pursue higher fee value projects from an established portfolio of existing client contacts. They will consistently…
Added 1 hour ago
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Senior Geoscience Technologist
Cenovus Energy
Calgary, AB
- Full-time
Cenovus is seeking a Senior Geoscience Technologist to join our Thermal Geoscience Development team. Reporting to the Manager, Foster Creek Geoscience Development, this role supports…
Added 1 hour ago
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Director, Capital Markets - Capital Allocation & Management
BMO
Toronto, ON · FCP
- Full-time
Undergraduate degree in Finance, Economics, Engineering, Accounting, or a quantitative field required; MBA, CFA, or equivalent advanced credential preferred.

Chemelex

Enterprise Technical Account Manager

Edmonton, AB, Canada
Kitchener, ON, Canada
Quinte West, ON, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

Position summary

Serve as the primary operational and customer-facing contact for assigned SmartTrace Enterprise and strategic facilities. Based in the SmartTrace control room, this professional role combines active heat-tracing system management, customer coordination, technical troubleshooting, structured after-hours escalation and support of technical sales activities.

Key responsibilities

Own service delivery and ongoing relationships for assigned facilities; maintain regular contact with customer maintenance, planning, scheduling, engineering and management teams.

Monitor SmartTrace alarms, trends, controller and communications health; investigate exceptions, prioritize action and coordinate customer follow-up rather than only forwarding alarm notifications.

Manage the lifecycle of identified issues from detection through customer work orders, resolution and verification; coordinate with site teams and Chemelex technical and field-service resources.

Use and support customer work management processes, including SAP and IBM Maximo notifications, work orders, asset records, priorities and close-out follow-up.

Support SmartTrace configuration, data quality, site metadata, alarm rules, reporting and data integration; diagnose common controller, heat-tracing and communications problems.

Lead professional customer service reviews and demonstrations from the SmartTrace control room; clearly present system status, recommended actions, service performance and opportunities.

Participate in a defined after-hours on-call rotation to respond to customer requests and escalated technical issues under applicable response procedures and service commitments.

Support pre-sales discovery, technical demonstrations, pilots and expansion conversations; identify opportunities for SmartTrace, heat-tracing materials, field services, repairs and projects.

Help standardize control room workflows, escalation procedures, customer documentation, reporting and continuous-improvement practices as the Enterprise portfolio grows.

Required qualifications

Hands-on industrial heat-tracing knowledge, including typical failure modes, electrical/controllers troubleshooting and practical site maintenance processes.

Experience working with customer CMMS/work order platforms such as SAP PM and/or IBM Maximo.

Understanding of industrial communications and systems integration, including RS-485, Modbus, Ethernet/TCP-IP and wireless or gateway-based networks.

Strong customer service, relationship-management and professional presentation skills with the ability to translate technical issues into clear actions.

Ability to independently prioritize multiple facilities, document actions, follow issues to closure and collaborate with internal and customer teams.

Willingness to travel when needed and participate in scheduled after-hours on-call support.

Preferred background

Prior use or administration of SmartTrace or comparable industrial monitoring/asset management platforms.

Electrical, instrumentation, maintenance, engineering technology or industrial reliability background.

Experience preparing operations reports, working with SCADA/DCS interfaces or supporting remote industrial sites.

Measures of success

Timely alarm triage, customer communications, escalation and issue closure against service commitments.

Quality and completion of maintenance follow-up, customer work orders, asset records and reporting.

Customer satisfaction, retention, adoption and successful service reviews or demonstrations.

Identification and handoff of credible SmartTrace, heat-tracing material and field-service expansion opportunities.

Additional requisition notes

This is a hands-on service delivery and customer ownership role, not a conventional call-centre position. On-call expectations and any related compensation should be established through HR policy; a single employee is not assumed to provide continuous 24/7 coverage.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.

Experts with empathy
Explorer mindset
Example for others
Exceptional impact

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

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More about this job

Responsibilities

The Enterprise Technical Account Manager serves as the primary operational contact for assigned facilities, managing heat-tracing system health and customer relationships. They are responsible for monitoring alarms, coordinating technical troubleshooting, and supporting pre-sales activities from the control room.

Requirements

Candidates must have hands-on industrial heat-tracing knowledge and experience with CMMS platforms like SAP PM or IBM Maximo. Proficiency in industrial communications systems and strong professional presentation skills are also required.

Skills

Industrial heat-tracing
Electrical troubleshooting
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet/TCP-IP
Technical presentation
Asset management
SCADA
DCS
Data analysis
System integration
Alarm monitoring

Visa sponsorship

Not detected in the job text

Keywords

SmartTrace
Heat-tracing
Industrial automation
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet
TCP-IP
SCADA
DCS
Asset management
Technical support
Alarm management
Instrumentation
Electrical maintenance
Reliability engineering
Customer service
Field service
Data integration
Reporting
Workflow standardization
Industrial communications
Gateway networks
Wireless networks
Project support
Pre-sales discovery
System configuration
Operations reporting
Troubleshooting

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