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Added 6 mins ago
CG
Associate Coordinator, People & Culture at Assiniboine Park
Compass Group Canada
Winnipeg, MB
- $22 CAD / hour
- Part-time
The People & Culture Assistant Coordinator, reporting to the Manager, People & Culture provides hands-on support across core HR functions, with a strong emphasis on full-cycle hourly…
Added 20 mins ago
CM
Project Planner - Nuclear
Cooper Moss Rutland
Remote, Canada
- Full-time
- Remote
…award-winning team. The successful candidates will have solid planning experience across construction and infrastructure projects. You will support the development and maintenance of…
Added 4 hours ago
P
Quality Assurance Manager
Prysmian
Johnstown, ON
- $87,000 to $117,000 CAD / year
- Full-time
The Quality Manager will work closely with other members of the manufacturing operations team, engineering, and other support leaders to assure the effective implementation of quality…
Added 4 hours ago
NC
Systems Analyst (2 Positions)
NAV CANADA
Ottawa, ON
- Full-time
The System Analyst will support the development of software solutions for mission and safety-critical Air Traffic Management Software. The System Analyst’s activities will focus on software…
Added 5 hours ago
Twelve (12) Powerline Technician - Certified Power Line Person - Apprentices
Toronto Hydro
Toronto, ON
Engages in job planning with the Crew Leader and/or Manager and follows the plan
Added 5 hours ago
Manager, Engineering
Toronto Hydro
Toronto, ON
Reporting to the Senior Manager, Grid Planning, the Manager, Engineering leads a team responsible for system studies, system planning, and grid modernization initiatives. The role provides…
Added 5 hours ago
HN
SMS & IOSA Lead
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
Reporting to the Senior Quality and Safety Manager, the SMS & IOSA Lead is responsible for supporting the ongoing effectiveness of the Safety Management System, coordinating IOSA…
Added 5 hours ago
HN
Hotel Operations Manager
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
DoubleTree by Hilton St. John’s Harbourview is seeking a dynamic, service-driven, and results-oriented Hotel Operations Manager to support the day-to-day leadership and overall performance…
Added 7 hours ago
ML
Continuous Improvement Manager
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The Continuous Improvement Manager will lead the onsite Lean Production System (LPS) program, acting as the key driver to advance the plant’s operational maturity across all facets of the…
Added 8 hours ago
F
Contracts Manager- Mining
Fluor
Vancouver, BC
- Full-time
…the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation and providing cost-effective technology-based solutions is second to none. As we…
Added 9 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…collaboration, as well as the new Sectra regional shared PACS system and the Integrated Manager will play an integral role in supporting the ongoing implementation, optimization, and…
Added 9 hours ago
A
Process Manager***Gestionairre de processus
Aliaxis
CA - Pharmacy - Plant (EXT)
- Full-time
The Process Manager is responsible for ensuring the efficient, safe, and cost-effective setup and operation of production processes. This role focuses on maximizing productivity, monitoring…
Added 9 hours ago
IG
Process Manager***Gestionairre de processus
IPEX Group
CA - Pharmacy - Plant (EXT)
- Full-time
The Process Manager is responsible for ensuring the efficient, safe, and cost-effective setup and operation of production processes. This role focuses on maximizing productivity, monitoring…
Added 10 hours ago
SS
Electrical Engineer-In-Training
Sunbelt Solomon
Saskatoon, SK
- Full-time
…petrochemical, and oil & gas sectors. Reporting to Engineering Manager, the successful candidate will provide engineering support and occasional field services, contributing to high-quality…
Added 10 hours ago
T
Ship Maintenance Lead
Thales
Halifax, NS
- Full-time
Thales is looking to hire a Ship Maintenance Lead is to oversee the planning, execution and closeout of Work Period activities on assigned vessels. Responsible for the integrated schedule…
Added 10 hours ago
HS
Manager, Supply Chain
Henry Schein Canada
London, ON
- Full-time
Owns ERP system design for supply planning, floor management and inventory controls. Serve as a subject matter expert for site data.
Added 11 hours ago
H
Biobank Specialist
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Reporting to the Provincial Manager, Healthy Future Sask, the Biobank Specialist is a provincial position responsible for the design, development, implementation, training, management,…
Added 11 hours ago
VF
Supervisor, Production
Village Farms International Inc.
Delta, BC
- $63,000 to $73,000 CAD / year
- Full-time
…improvement projects; escalate to relevant departments (e.g., maintenance) as…
Added 11 hours ago
CB
Human Resources Generalist
CRAFT Beer Market
Calgary, AB
- Full-time
…primary human resources professional, working independently with support and guidance from finance leadership. This hands-on, in-office role requires a self-sufficient, results-driven…
Added 11 hours ago
LH
Install Tech - Gutter
Leaf Home
Burlington, ON
- Full-time
…50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative…
Added 11 hours ago
R
Junior Specialist, Real Estate Transactions (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As our Junior Specialist, Real Estate Transactions, you provide core operational, analytical and administrative support to the Real Estate Transactions team. Operating with a high degree of…
Added 12 hours ago
S
Laboratory Manager
SGS
Montreal, QC
- Full-time
The focus of the job description and responsibilities presented below is to outline all of the Laboratory Manager’s operational responsibilities for SGS Canada’s Oil, Gas and Chemicals…
Added 12 hours ago
TC
Human Resources Operations Advisor
The Corporation of The City of Victoria
Victoria, BC
- Other
Reporting to the Manager, Human Resources, the Human Resources Operations Advisor is a key member of the People and Culture team and is responsible for providing portfolio-based operational…
Added 12 hours ago
Systems Administrator-GCGCON
Great Canadian Entertainment
Toronto, ON
Under the general direction of the Manager, Systems and Infrastructure, the Systems Administrator is responsible for the implementation, administration, maintenance, monitoring, and support…
Added 12 hours ago
L
7724 - Store Manager (H)
Lids
Charlottetown, PE
- $20 to $22 USD / hour
- Full-time
Manage your store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.

Chemelex

Enterprise Technical Account Manager

Edmonton, AB, Canada
Kitchener, ON, Canada
Quinte West, ON, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

Position summary

Serve as the primary operational and customer-facing contact for assigned SmartTrace Enterprise and strategic facilities. Based in the SmartTrace control room, this professional role combines active heat-tracing system management, customer coordination, technical troubleshooting, structured after-hours escalation and support of technical sales activities.

Key responsibilities

Own service delivery and ongoing relationships for assigned facilities; maintain regular contact with customer maintenance, planning, scheduling, engineering and management teams.

Monitor SmartTrace alarms, trends, controller and communications health; investigate exceptions, prioritize action and coordinate customer follow-up rather than only forwarding alarm notifications.

Manage the lifecycle of identified issues from detection through customer work orders, resolution and verification; coordinate with site teams and Chemelex technical and field-service resources.

Use and support customer work management processes, including SAP and IBM Maximo notifications, work orders, asset records, priorities and close-out follow-up.

Support SmartTrace configuration, data quality, site metadata, alarm rules, reporting and data integration; diagnose common controller, heat-tracing and communications problems.

Lead professional customer service reviews and demonstrations from the SmartTrace control room; clearly present system status, recommended actions, service performance and opportunities.

Participate in a defined after-hours on-call rotation to respond to customer requests and escalated technical issues under applicable response procedures and service commitments.

Support pre-sales discovery, technical demonstrations, pilots and expansion conversations; identify opportunities for SmartTrace, heat-tracing materials, field services, repairs and projects.

Help standardize control room workflows, escalation procedures, customer documentation, reporting and continuous-improvement practices as the Enterprise portfolio grows.

Required qualifications

Hands-on industrial heat-tracing knowledge, including typical failure modes, electrical/controllers troubleshooting and practical site maintenance processes.

Experience working with customer CMMS/work order platforms such as SAP PM and/or IBM Maximo.

Understanding of industrial communications and systems integration, including RS-485, Modbus, Ethernet/TCP-IP and wireless or gateway-based networks.

Strong customer service, relationship-management and professional presentation skills with the ability to translate technical issues into clear actions.

Ability to independently prioritize multiple facilities, document actions, follow issues to closure and collaborate with internal and customer teams.

Willingness to travel when needed and participate in scheduled after-hours on-call support.

Preferred background

Prior use or administration of SmartTrace or comparable industrial monitoring/asset management platforms.

Electrical, instrumentation, maintenance, engineering technology or industrial reliability background.

Experience preparing operations reports, working with SCADA/DCS interfaces or supporting remote industrial sites.

Measures of success

Timely alarm triage, customer communications, escalation and issue closure against service commitments.

Quality and completion of maintenance follow-up, customer work orders, asset records and reporting.

Customer satisfaction, retention, adoption and successful service reviews or demonstrations.

Identification and handoff of credible SmartTrace, heat-tracing material and field-service expansion opportunities.

Additional requisition notes

This is a hands-on service delivery and customer ownership role, not a conventional call-centre position. On-call expectations and any related compensation should be established through HR policy; a single employee is not assumed to provide continuous 24/7 coverage.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.

Experts with empathy
Explorer mindset
Example for others
Exceptional impact

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

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More about this job

Responsibilities

The Enterprise Technical Account Manager serves as the primary operational contact for assigned facilities, managing heat-tracing system health and customer relationships. They are responsible for monitoring alarms, coordinating technical troubleshooting, and supporting pre-sales activities from the control room.

Requirements

Candidates must have hands-on industrial heat-tracing knowledge and experience with CMMS platforms like SAP PM or IBM Maximo. Proficiency in industrial communications systems and strong professional presentation skills are also required.

Skills

Industrial heat-tracing
Electrical troubleshooting
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet/TCP-IP
Technical presentation
Asset management
SCADA
DCS
Data analysis
System integration
Alarm monitoring

Visa sponsorship

Not detected in the job text

Keywords

SmartTrace
Heat-tracing
Industrial automation
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet
TCP-IP
SCADA
DCS
Asset management
Technical support
Alarm management
Instrumentation
Electrical maintenance
Reliability engineering
Customer service
Field service
Data integration
Reporting
Workflow standardization
Industrial communications
Gateway networks
Wireless networks
Project support
Pre-sales discovery
System configuration
Operations reporting
Troubleshooting

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