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Added 9 mins ago
IG
Digital Product Manager
Insight Global
Toronto, ON
- $70 to $78 CAD / hour
- Contract
Agile Ceremony Leadership: Actively participate in sprint planning, daily stand-ups, and sprint reviews to guide the team and remove impediments.
Added 9 mins ago
HI
Project Manager – Policy Systems experience
HRbrain Inc.
Toronto, ON
- Full-time
Added 9 mins ago
PC
Indirect Tax, Recovery Data Analytics
PwC Canada
Vancouver, BC
- Full-time
A career in our Indirect Tax practice, within Tax services, will provide you with the opportunity to help our clients meet and manage their tax obligations across unique but ever-changing…
Added 9 mins ago
Fuel Distribution Co-op Student
UFA Co-operative Ltd.
Calgary, AB
Reporting to the Sr. Manager, Fuel Supply & Distribution, the Fuel Distribution Co-op Student will coordinate the effective and efficient distribution in supplying UFA agency sites and…
Added 9 mins ago
PC
Digital Assurance & Transparency Senior Associate
Pwc Canada
Vancouver, BC
- Full-time
A career in our External Audit Process Assurance practice, within Assurance services, will enable you to assist clients in optimizing control activities, organizational strategy, and…
Added 23 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Courtenay, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 23 mins ago
LH
Outreach Worker
Lookout Housing and Health
Duncan, BC
- Internship
The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 23 mins ago
A
Senior Manager Solution Architect
Avanade
Toronto, ON
- Full-time
…solution configuration on large, complex, Consulting and Managed Services deals and working with other SAs within the GSAD Solutioning Tower. This role will also help support our offering…
Added 23 mins ago
LH
Licenced Practical Nurse
Lookout Housing and Health
Abbotsford, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 23 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Abbotsford, BC
- Part-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 23 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Abbotsford, BC
- Full-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 23 mins ago
CR
Cook - Part-time
COGIR Real Estate
Oshawa, ON
- Part-time
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 24 mins ago
CR
Cook - Casual Part Time
COGIR Real Estate
Kingston, ON
- Part-time
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 24 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Vancouver, BC
- Part-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 24 mins ago
LH
Licenced Practical Nurse
Lookout Housing and Health
Surrey, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 24 mins ago
Project Manager, Buildings & Facilities (Contract)
Tiree
Calgary, AB
This is a contract opportunity based in Calgary, Alberta. As a Project Manager, you will guide buildings and facility projects from early planning and design through to construction,…
Added 24 mins ago
Assistant Manager, Reconciliation Operations (GWO)
Scotiabank
Toronto, ON
The Assistant Manager, in Reconciliation Operations is responsible for providing support to a team of subject matter experts in supporting the Branch and units within Global Operations in…
Added 24 mins ago
ZA
Business Development Lead
ZAS Architects + Interiors
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
…functional, innovative, and aesthetically compelling spaces. Our services include interior design, space planning, renovations and alterations, architectural services, workplace strategy,…
Added 39 mins ago
M
Manager, Consulting - Human Resources
MNP
Vancouver, BC
- Full-time
Make an impact with our Executive Search & Recruitment team as a Manager. As a trusted advisor, you will partner with clients to identify, attract and assess executive, senior leadership…
Added 53 mins ago
A&
Manager, Core Tax
Alvarez & Marsal
Toronto, ON
- Full-time
The A&M Tax Canada Team offers comprehensive tax advisory services to clients in various sectors and industries. With a deep understanding of the Canadian tax landscape, the team helps…
Added 53 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Cold Lake, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 53 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Saint-Eustache, QC
- Full-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 53 mins ago
EC
Technical Services Coordinator, Delta Ottawa City Centre Full Time
Encore Canada
Ottawa, ON
- Full-time
…customer satisfaction. This position reports to Operations Manager, Operations Director, or Director of Event…
Added 53 mins ago
A&
Manager, Core Tax
Alvarez & Marsal
Calgary, AB
- Full-time
The A&M Tax Canada Team offers comprehensive tax advisory services to clients in various sectors and industries. With a deep understanding of the Canadian tax landscape, the team helps…
Added 53 mins ago
SE
Project Planner / Planificateur de projet
Siemens Energy
Montreal, QC
- Full-time
Perform detailed time impact analysis in coordination with project manager. Assist is supporting schedule information and narrative for official correspondence and change order management.

Chemelex

Enterprise Technical Account Manager

Edmonton, AB, Canada
Kitchener, ON, Canada
Quinte West, ON, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

Position summary

Serve as the primary operational and customer-facing contact for assigned SmartTrace Enterprise and strategic facilities. Based in the SmartTrace control room, this professional role combines active heat-tracing system management, customer coordination, technical troubleshooting, structured after-hours escalation and support of technical sales activities.

Key responsibilities

Own service delivery and ongoing relationships for assigned facilities; maintain regular contact with customer maintenance, planning, scheduling, engineering and management teams.

Monitor SmartTrace alarms, trends, controller and communications health; investigate exceptions, prioritize action and coordinate customer follow-up rather than only forwarding alarm notifications.

Manage the lifecycle of identified issues from detection through customer work orders, resolution and verification; coordinate with site teams and Chemelex technical and field-service resources.

Use and support customer work management processes, including SAP and IBM Maximo notifications, work orders, asset records, priorities and close-out follow-up.

Support SmartTrace configuration, data quality, site metadata, alarm rules, reporting and data integration; diagnose common controller, heat-tracing and communications problems.

Lead professional customer service reviews and demonstrations from the SmartTrace control room; clearly present system status, recommended actions, service performance and opportunities.

Participate in a defined after-hours on-call rotation to respond to customer requests and escalated technical issues under applicable response procedures and service commitments.

Support pre-sales discovery, technical demonstrations, pilots and expansion conversations; identify opportunities for SmartTrace, heat-tracing materials, field services, repairs and projects.

Help standardize control room workflows, escalation procedures, customer documentation, reporting and continuous-improvement practices as the Enterprise portfolio grows.

Required qualifications

Hands-on industrial heat-tracing knowledge, including typical failure modes, electrical/controllers troubleshooting and practical site maintenance processes.

Experience working with customer CMMS/work order platforms such as SAP PM and/or IBM Maximo.

Understanding of industrial communications and systems integration, including RS-485, Modbus, Ethernet/TCP-IP and wireless or gateway-based networks.

Strong customer service, relationship-management and professional presentation skills with the ability to translate technical issues into clear actions.

Ability to independently prioritize multiple facilities, document actions, follow issues to closure and collaborate with internal and customer teams.

Willingness to travel when needed and participate in scheduled after-hours on-call support.

Preferred background

Prior use or administration of SmartTrace or comparable industrial monitoring/asset management platforms.

Electrical, instrumentation, maintenance, engineering technology or industrial reliability background.

Experience preparing operations reports, working with SCADA/DCS interfaces or supporting remote industrial sites.

Measures of success

Timely alarm triage, customer communications, escalation and issue closure against service commitments.

Quality and completion of maintenance follow-up, customer work orders, asset records and reporting.

Customer satisfaction, retention, adoption and successful service reviews or demonstrations.

Identification and handoff of credible SmartTrace, heat-tracing material and field-service expansion opportunities.

Additional requisition notes

This is a hands-on service delivery and customer ownership role, not a conventional call-centre position. On-call expectations and any related compensation should be established through HR policy; a single employee is not assumed to provide continuous 24/7 coverage.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.

Experts with empathy
Explorer mindset
Example for others
Exceptional impact

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

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More about this job

Responsibilities

The Enterprise Technical Account Manager serves as the primary operational contact for assigned facilities, managing heat-tracing system health and customer relationships. They are responsible for monitoring alarms, coordinating technical troubleshooting, and supporting pre-sales activities from the control room.

Requirements

Candidates must have hands-on industrial heat-tracing knowledge and experience with CMMS platforms like SAP PM or IBM Maximo. Proficiency in industrial communications systems and strong professional presentation skills are also required.

Skills

Industrial heat-tracing
Electrical troubleshooting
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet/TCP-IP
Technical presentation
Asset management
SCADA
DCS
Data analysis
System integration
Alarm monitoring

Visa sponsorship

Not detected in the job text

Keywords

SmartTrace
Heat-tracing
Industrial automation
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet
TCP-IP
SCADA
DCS
Asset management
Technical support
Alarm management
Instrumentation
Electrical maintenance
Reliability engineering
Customer service
Field service
Data integration
Reporting
Workflow standardization
Industrial communications
Gateway networks
Wireless networks
Project support
Pre-sales discovery
System configuration
Operations reporting
Troubleshooting

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