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Added 10 mins ago
D
Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
Lead, supervise and coach the residential sales team to achieve established revenue, gross margin, sales conversion and customer service objectives.
Added 10 mins ago
KC
Senior Mechanical Engineer- Tailings Delivery
Klohn Crippen Berger
Vancouver, BC
- Full-time
Today's challenges demand more than just technical knowledge; they require collaboration, creativity, and a deep understanding of the communities, industries, and environments that we…
Added 10 mins ago
JI
IT Service Lead
Jori International Ltd.
AB · Calgary, Alberta
- Full-time
JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible…
Added 10 mins ago
S
Intermediate Water Resources Engineer
Stantec
Edmonton, AB
- Full-time
Key Responsibility includes leading and overseeing water resources projects (primarily in urban settings) as a project manager, project coordinator and/or technical lead role. Typical…
Added 10 mins ago
S
Business Intelligence (BI) Data Engineer
Semex
Guelph, ON
- Full-time
…Information Technology team. Reporting to the Data Platform Lead, this role will be responsible for designing, developing, testing and supporting Semex's modern data, analytics and business…
Added 24 mins ago
MC
Senior Research Scientist
Medical Council of Canada
Ottawa, ON
- $130,000 to $156,000 CAD / year
- Full-time
Lead dissemination of findings through peer-reviewed publications, technical reports, and other knowledge products that inform practice and policy.
Added 24 mins ago
PT
Electrician
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Fort St. John, BC
- Full-time
…correctness, and implement installation blueprints and plans from Project Managers and Sales Teams to complete installations of data and structured cabling systems. This role requires the…
Added 24 mins ago
RB
Transportation Engineer
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Saskatoon, SK
- $110,000 to $140,000 CAD / year
- Full-time
…collaborating with a diverse team of engineering professionals and technical staff. You will lead the planning, design, and delivery of rail infrastructure projects, encompassing track…
Added 24 mins ago
NW
Sales Manager
Northerm Windows & Doors
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
Lead, supervise and coach the residential sales team to achieve established revenue, gross margin, sales conversion and customer service objectives.
Added 24 mins ago
RI
Vmware Consultant
Raas Infotek
AB · Edmonton, AB
- Contract
Lead VMware DR and High Availiability testing including SRM, vShere Replication (Desired)
Added 24 mins ago
T&
Director, Capital Investment & Decision Support
Turner & Townsend
Vancouver, BC
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 24 mins ago
SI
Manager, Information Security Risk
Staff IT Search Group Inc.
Oakville, ON
- Full-time
Our Client, the National leader in their industry, is seeking a talented Manager, Information Security Risk to lead the assessment, governance, and oversight of information security risks…
Added 24 mins ago
TS
Director, Design & Engineering
T&T Supermarket
Toronto, ON · Greater Toronto Area, Canada
- $144,000 to $194,000 CAD / year
- Full-time
…the store is delivered in keeping with the agreed design and technical…
Added 24 mins ago
PS
Manager Microsoft Platforms
Personnel Search Ltd.
Saint John, NB
- $100,000 to $140,000 CAD / year
- Full-time
…client’s Microsoft cloud and application environments. You will lead a high-performing, distributed delivery team (onshore and offshore), navigate complex enterprise licensing, and…
Added 24 mins ago
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Senior Business Analyst
TEEMA
Vancouver, BC
- $53 to $57 CAD / hour
- Contract
Collaborate with project managers, technical teams, vendors, and business leaders.
Added 24 mins ago
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Hardware System Engineer
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Richmond, BC
- Full-time
· Lead hardware solution development for complex systems, guiding component selection and advanced flow design.
Added 24 mins ago
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Electrical Engineer
Hays
Regina, SK
- $60 to $65 CAD / hour
- Full-time
…support relay modernization and protection projects, develop technical documentation, coordinate with multidisciplinary teams, and provide consulting support throughout project execution.…
Added 24 mins ago
CH
Information Technology Specialist
CarePoint Health Mississauga
Mississauga, ON
- Full-time
CPH is also proud to serve as the Network Lead Organization for the Ontario Structured Psychotherapy (OSP) Program across Brampton, Halton, Mississauga, and South Etobicoke, expanding…
Added 24 mins ago
UF
Specialist, Women’s Philanthropy (18 Month Contract)
UJA Federation of Greater Toronto
Toronto, ON · North York, ON
- Contract
At UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America - a community characterized by its diversity, unity, compassion, generosity…
Added 24 mins ago
P
Data Integration Engineer
Prophix
Toronto, ON · Etobicoke, ON
- Full-time
Provide day-to-day technical guidance to fellow engineers, project owners, and business stakeholders, representing the integration team in technical discussions.
Added 24 mins ago
JL
IT Service Lead
JORI Logistics
Calgary, AB
- Full-time
JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible…
Added 25 mins ago
Senior Regulatory Field Advisor
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Calgary, AB
Lead field regulatory activities through coordination and regulatory management of all regulatory field inspections and related compliance verification activities.
Added 25 mins ago
Senior Digital Product Owner, Scotia Wealth Management
Scotiabank
Toronto, ON
Work with engineering and product design teams to determine desirable, viable and feasible technical solutions and reasonable implementation timelines
Added 25 mins ago
Optical Engineer
National Research Council Canada
Victoria, BC
The Herzberg Astronomy and Astrophysics Research Centre (HAA) is seeking an Optical Engineer to lead the conception, development and delivery of advanced optical instrumentation and systems…
Added 25 mins ago
MI
Program Manager, HR Systems
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Aurora, ON
- Full-time
Lead project governance forums and executive steering committees, providing concise reporting on project health, financials, decisions and corrective actions.

Chemelex

Enterprise Technical Account Manager

Edmonton, AB, Canada
Kitchener, ON, Canada
Quinte West, ON, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

Position summary

Serve as the primary operational and customer-facing contact for assigned SmartTrace Enterprise and strategic facilities. Based in the SmartTrace control room, this professional role combines active heat-tracing system management, customer coordination, technical troubleshooting, structured after-hours escalation and support of technical sales activities.

Key responsibilities

Own service delivery and ongoing relationships for assigned facilities; maintain regular contact with customer maintenance, planning, scheduling, engineering and management teams.

Monitor SmartTrace alarms, trends, controller and communications health; investigate exceptions, prioritize action and coordinate customer follow-up rather than only forwarding alarm notifications.

Manage the lifecycle of identified issues from detection through customer work orders, resolution and verification; coordinate with site teams and Chemelex technical and field-service resources.

Use and support customer work management processes, including SAP and IBM Maximo notifications, work orders, asset records, priorities and close-out follow-up.

Support SmartTrace configuration, data quality, site metadata, alarm rules, reporting and data integration; diagnose common controller, heat-tracing and communications problems.

Lead professional customer service reviews and demonstrations from the SmartTrace control room; clearly present system status, recommended actions, service performance and opportunities.

Participate in a defined after-hours on-call rotation to respond to customer requests and escalated technical issues under applicable response procedures and service commitments.

Support pre-sales discovery, technical demonstrations, pilots and expansion conversations; identify opportunities for SmartTrace, heat-tracing materials, field services, repairs and projects.

Help standardize control room workflows, escalation procedures, customer documentation, reporting and continuous-improvement practices as the Enterprise portfolio grows.

Required qualifications

Hands-on industrial heat-tracing knowledge, including typical failure modes, electrical/controllers troubleshooting and practical site maintenance processes.

Experience working with customer CMMS/work order platforms such as SAP PM and/or IBM Maximo.

Understanding of industrial communications and systems integration, including RS-485, Modbus, Ethernet/TCP-IP and wireless or gateway-based networks.

Strong customer service, relationship-management and professional presentation skills with the ability to translate technical issues into clear actions.

Ability to independently prioritize multiple facilities, document actions, follow issues to closure and collaborate with internal and customer teams.

Willingness to travel when needed and participate in scheduled after-hours on-call support.

Preferred background

Prior use or administration of SmartTrace or comparable industrial monitoring/asset management platforms.

Electrical, instrumentation, maintenance, engineering technology or industrial reliability background.

Experience preparing operations reports, working with SCADA/DCS interfaces or supporting remote industrial sites.

Measures of success

Timely alarm triage, customer communications, escalation and issue closure against service commitments.

Quality and completion of maintenance follow-up, customer work orders, asset records and reporting.

Customer satisfaction, retention, adoption and successful service reviews or demonstrations.

Identification and handoff of credible SmartTrace, heat-tracing material and field-service expansion opportunities.

Additional requisition notes

This is a hands-on service delivery and customer ownership role, not a conventional call-centre position. On-call expectations and any related compensation should be established through HR policy; a single employee is not assumed to provide continuous 24/7 coverage.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.

Experts with empathy
Explorer mindset
Example for others
Exceptional impact

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

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More about this job

Responsibilities

The Enterprise Technical Account Manager serves as the primary operational contact for assigned facilities, managing heat-tracing system health and customer relationships. They are responsible for monitoring alarms, coordinating technical troubleshooting, and supporting pre-sales activities from the control room.

Requirements

Candidates must have hands-on industrial heat-tracing knowledge and experience with CMMS platforms like SAP PM or IBM Maximo. Proficiency in industrial communications systems and strong professional presentation skills are also required.

Skills

Industrial heat-tracing
Electrical troubleshooting
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet/TCP-IP
Technical presentation
Asset management
SCADA
DCS
Data analysis
System integration
Alarm monitoring

Visa sponsorship

Not detected in the job text

Keywords

SmartTrace
Heat-tracing
Industrial automation
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet
TCP-IP
SCADA
DCS
Asset management
Technical support
Alarm management
Instrumentation
Electrical maintenance
Reliability engineering
Customer service
Field service
Data integration
Reporting
Workflow standardization
Industrial communications
Gateway networks
Wireless networks
Project support
Pre-sales discovery
System configuration
Operations reporting
Troubleshooting

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