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Added 4 mins ago
TH
Merchandise Execution Associate Part Time - 7180 Winnipeg North
The Home Depot
Winnipeg, MB
- Part-time
Attention to Detail: Stays attentive and aware, catches errors before completing assignments, and maintains high quality standard for work.
Added 4 mins ago
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Manager, Community Platform Operations
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
As Manager, Community Platform Operations, you’ll help build a safer, more trusted experience across AMA Marketplace and AMA Community. Reporting to the Director, Marketplace Exchange,…
Added 4 mins ago
J
Gestionnaire des installations / Facility Manager
JLL
Dorval, QC · Montreal, QC · CAN-CLIENT Montreal-Pharmascience - Royalmount (RMT)
- Full-time
Added 4 mins ago
FO
Emergency Mitigation Manager
First Onsite - CA
Surrey, BC
- $75,000 to $85,000 CAD / year
- Full-time
…disaster, this is the role for you. As an Emergency Mitigation Manager, you'll lead teams through emergency response and restoration projects, ensuring every job runs safely, efficiently,…
Added 4 mins ago
CH
Senior Data Warehouse Developer
Calgary Homeless Foundation
Calgary, AB
- Full-time
Reporting to the Manager, Data Analytics & Business Intelligence, the Senior Data Warehouse Developer is responsible for developing and optimising CHF’s Data Warehouse, and associated…
Added 4 mins ago
4A
Regional Fixed Operations Manager - Ottawa
401 Auto
Ottawa, ON · Kanata, Ontario
- Full-time
Now Hiring: Regional Fixed Operations Manager – Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience!
Added 4 mins ago
P
Marketing Administator-Coordinator/Coordonnateur(trice) administratif(ve) et marketing
Playground
Kahnawake 14 Réserve Indienne, QC
- Full-time
…rigorous operational oversight. Reporting to the Marketing Manager, the ideal candidate is a proactive "owner" who can manage high-volume communications, oversee complex procurement, and…
Added 4 mins ago
SC
shift supervisor - Store# 04414, LIVERPOOL AND KINGSTON
Starbucks Coffee Company
Pickering, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 4 mins ago
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Modification Team Lead
AtkinsRéalis
Pickering, ON
- Full-time
Under the general direction of the Area Manager, the he Modification Team Lead be responsible for reviewing relevant design documentation and providing guidance to the design team.
Added 19 mins ago
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IT Services Specialist
Genesys
Toronto, ON
- Full-time
…hands-on L2/L3 role provides advanced technical support and a high-quality employee technology experience across the region, including support for executive leadership. You will resolve…
Added 19 mins ago
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Salesforce Technical Lead
Finning
Surrey, BC
- Full-time
Reporting to the Software Delivery Manager, the Salesforce Technical Lead is responsible for leading a Salesforce delivery team in the design, development, testing, and release of scalable…
Added 19 mins ago
Intake Worker
Health Sciences North
ON · Sudbury, ON
REPORTING:Under the general direction of the Clinical Manager, Ontario Structured Psychotherapy Program.
Added 19 mins ago
Senior Sales Manager - CONFIDENTIAL
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Sr. Sales Manager leads the wholesale strategy for the APS brand portfolio, focused on a US account base. They are the main contact for a group of customers across many key segments of…
Added 19 mins ago
S
Machinists
Stelco
Lake Erie Works
- Full-time
…understand that twenty-first century competition demands the highest quality products, period. So, Stelco is bringing together the people, technology, and unmatched market knowledge to,…
Added 19 mins ago
Senior Manager, Collateral & Margining Technology (Capital Markets Technology)
Scotiabank
Toronto, ON
The Senior Manager, Collateral & Margining Technology (Capital Markets Technology) is responsible for the strategic direction, leadership, and oversight of the global technology…
Added 19 mins ago
Manager, Estates and Trusts - Ottawa
Scotiabank
Ottawa, ON
The Manager, Estates and Family Trust provides strategic and operational leadership to the Estates and Family Trust function within Global Wealth Management, supporting MD Financial…
Added 19 mins ago
Senior Delivery Manager
Scotiabank
Toronto, ON
The Senior Delivery Manager, Enterprise Delivery Office supports Director-level leadership in the end-to-end management of projects within the Enterprise Delivery Office (EDO) Software…
Added 19 mins ago
Senior Manager, Strategic Sourcing
Scotiabank
Toronto, ON
…primary focus on Travel and Employee Transportation. As Senior Manager, Corporate Services Sourcing, you will bring market insight, commercial discipline, supplier expertise, and strong…
Added 19 mins ago
Junior Account Manager, Eastern Canada, Vertical Sales, Infrastructure
Siemens
Montreal, QC
As Junior Account Manager, you are a sales achiever with the technical and sales talents needed to retain and expand the use of Siemens portfolio with organizations responsible for critical…
Added 19 mins ago
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Cyber Security Analyst
AltaLink
Remote, Canada
- Full-time
- Remote
IP network and security understanding including IP routing, quality of service mechanisms, MPLS, and IPsec architectures.
Added 19 mins ago
MH
New Home Technician - Warranty
Mattamy Homes
Canada
- Full-time
Added 19 mins ago
PL
Project Manager - PL#60248
Peter Lucas Project Management Inc.
Dartmouth, NS
- Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for an experienced Project Manager to join our team.
Added 19 mins ago
PL
Project Manager - PL#60248
Peter Lucas Project Management Inc.
Halifax, NS
- Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for an experienced Project Manager to join our team.
Added 19 mins ago
CS
Food Services Manager
Cogir Senior Living
Windsor, ON · Royal Marquis Retirement Residence
- Full-time
Embrace the role of Culinary Manager and become a values-driven leader adept at managing our culinary and dining department. Your flair for creativity and culinary expertise will come to…
Added 19 mins ago
Occupational Therapist - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Health Services on Elgin Manager, the incumbent is responsible for the provision of clinical occupational therapy service delivery and community…

Chemelex

Enterprise Technical Account Manager

Edmonton, AB, Canada
Kitchener, ON, Canada
Quinte West, ON, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

Position summary

Serve as the primary operational and customer-facing contact for assigned SmartTrace Enterprise and strategic facilities. Based in the SmartTrace control room, this professional role combines active heat-tracing system management, customer coordination, technical troubleshooting, structured after-hours escalation and support of technical sales activities.

Key responsibilities

Own service delivery and ongoing relationships for assigned facilities; maintain regular contact with customer maintenance, planning, scheduling, engineering and management teams.

Monitor SmartTrace alarms, trends, controller and communications health; investigate exceptions, prioritize action and coordinate customer follow-up rather than only forwarding alarm notifications.

Manage the lifecycle of identified issues from detection through customer work orders, resolution and verification; coordinate with site teams and Chemelex technical and field-service resources.

Use and support customer work management processes, including SAP and IBM Maximo notifications, work orders, asset records, priorities and close-out follow-up.

Support SmartTrace configuration, data quality, site metadata, alarm rules, reporting and data integration; diagnose common controller, heat-tracing and communications problems.

Lead professional customer service reviews and demonstrations from the SmartTrace control room; clearly present system status, recommended actions, service performance and opportunities.

Participate in a defined after-hours on-call rotation to respond to customer requests and escalated technical issues under applicable response procedures and service commitments.

Support pre-sales discovery, technical demonstrations, pilots and expansion conversations; identify opportunities for SmartTrace, heat-tracing materials, field services, repairs and projects.

Help standardize control room workflows, escalation procedures, customer documentation, reporting and continuous-improvement practices as the Enterprise portfolio grows.

Required qualifications

Hands-on industrial heat-tracing knowledge, including typical failure modes, electrical/controllers troubleshooting and practical site maintenance processes.

Experience working with customer CMMS/work order platforms such as SAP PM and/or IBM Maximo.

Understanding of industrial communications and systems integration, including RS-485, Modbus, Ethernet/TCP-IP and wireless or gateway-based networks.

Strong customer service, relationship-management and professional presentation skills with the ability to translate technical issues into clear actions.

Ability to independently prioritize multiple facilities, document actions, follow issues to closure and collaborate with internal and customer teams.

Willingness to travel when needed and participate in scheduled after-hours on-call support.

Preferred background

Prior use or administration of SmartTrace or comparable industrial monitoring/asset management platforms.

Electrical, instrumentation, maintenance, engineering technology or industrial reliability background.

Experience preparing operations reports, working with SCADA/DCS interfaces or supporting remote industrial sites.

Measures of success

Timely alarm triage, customer communications, escalation and issue closure against service commitments.

Quality and completion of maintenance follow-up, customer work orders, asset records and reporting.

Customer satisfaction, retention, adoption and successful service reviews or demonstrations.

Identification and handoff of credible SmartTrace, heat-tracing material and field-service expansion opportunities.

Additional requisition notes

This is a hands-on service delivery and customer ownership role, not a conventional call-centre position. On-call expectations and any related compensation should be established through HR policy; a single employee is not assumed to provide continuous 24/7 coverage.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.

Experts with empathy
Explorer mindset
Example for others
Exceptional impact

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

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More about this job

Responsibilities

The Enterprise Technical Account Manager serves as the primary operational contact for assigned facilities, managing heat-tracing system health and customer relationships. They are responsible for monitoring alarms, coordinating technical troubleshooting, and supporting pre-sales activities from the control room.

Requirements

Candidates must have hands-on industrial heat-tracing knowledge and experience with CMMS platforms like SAP PM or IBM Maximo. Proficiency in industrial communications systems and strong professional presentation skills are also required.

Skills

Industrial heat-tracing
Electrical troubleshooting
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet/TCP-IP
Technical presentation
Asset management
SCADA
DCS
Data analysis
System integration
Alarm monitoring

Visa sponsorship

Not detected in the job text

Keywords

SmartTrace
Heat-tracing
Industrial automation
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet
TCP-IP
SCADA
DCS
Asset management
Technical support
Alarm management
Instrumentation
Electrical maintenance
Reliability engineering
Customer service
Field service
Data integration
Reporting
Workflow standardization
Industrial communications
Gateway networks
Wireless networks
Project support
Pre-sales discovery
System configuration
Operations reporting
Troubleshooting

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