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Added 8 mins ago
RV
Commercial Manager – Industry Key Accounts
Royal Van Leeuwen
Bolton, ON
- Full-time
Ensure appropriate people management (based on HR wheel) with support from the responsible HR Manager
Added 8 mins ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
…provided a great product. Overall, I am very happy with the relationship that has developed between Giffin and PJ Dick on the PNC jobs and I look forward to many successful projects…
Added 8 mins ago
CG
HSEQ Manager - Food & Support Services (Remote)
Compass Group Canada
Burns Lake, BC
- Full-time
The Safety and Culinary Quality Assurance Manager provides field-based leadership and support to strengthen occupational safety, food safety, culinary quality, employee competency, and…
Added 23 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Beaumont, AB
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 53 mins ago
CG
Seasonal Visitor Services Representative Part Time, at Assiniboine Park Conservancy
Compass Group Canada
Winnipeg, MB
- $16.4 CAD / hour
- Part-time
Reporting to the Manager, Visitor & Retail Services, the Visitor Services Representative (VSR) will work within our various customer-service outlets in the park, including the Zoo,…
Added 53 mins ago
CG
Assistant Manager, Banquets & Catering
Compass Group Canada
Winnipeg, MB
- Full-time
Position: Assistant Manager, Banquets & Catering
Added 53 mins ago
CG
Banquet Server Part Time Seasonal at Assiniboine Park
Compass Group Canada
Winnipeg, MB
- $16.4 CAD / hour
- Part-time
Reporting to the General Manager Banquets & Catering, the Banquet Server will work with the Food Services Team to deliver great service and quality products to ensure our guests have a…
Added 53 mins ago
CG
Unit Manager , Retail Brands
Compass Group Canada
Peterborough, ON
- $50,000 CAD / year
- Full-time
As the Unit Manager, you are responsible for the overall leadership and day-to-day operation of the unit, ensuring operational excellence, financial performance, food quality, safety…
Added 53 mins ago
CG
Chef Manager
Compass Group Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Think you have what it takes to be our Chef Manager? Here’s how we’ll know you’ll be successful in the role.
Added 53 mins ago
NB
Senior Account Manager Commercial Banking
National Bank of Canada
Calgary, AB
- Full-time
A career as a Senior Account Manager, Commercial Banking at National Bank means being responsible for growing the portfolio of business clients assigned to you. Your complex and varied…
Added 53 mins ago
CG
Unit Manager
Compass Group Canada
Calgary, AB
- Full-time
Now, If You Were To Come On Board As One Of Our Unit Manager’s We’d Ask You To Do The Following For Us
Added 53 mins ago
CG
Regional Account Manager (Coffee & Vending Services)
Compass Group Canada
Calgary, AB
- Full-time
The Regional Account Manager will be responsible for building and maintaining strong relationships with customers and clients. You will also support operations to increase sales and…
Added 53 mins ago
CG
Assistant Manager, Food Services, ETS
Compass Group Canada
Montreal, QC
- Full-time
Now, If You Were To Come On Board As An Assistant Manager, We’d Ask You To Do The Following For Us
Added 53 mins ago
RS
Regional Sales Manager
Ruby Soho Supply Co.
Vancouver, BC
- $15,000 to $80,000 CAD / year
- Full-time
Added 53 mins ago
T
Account Director
Tru
Toronto, ON
- Full-time
…direct senior-level experience may be considered at the Account Manager level, with scope and compensation aligned…
Added 53 mins ago
NB
Director Commercial Banking
National Bank of Canada
Calgary, AB
- Full-time
Added 53 mins ago
CG
Manager, Premium Services (Rogers Place)
Compass Group Canada
AB · Edmonton, AB
- Full-time
Job Summary: The Manager, Premium Services oversees the day-to-day food and beverage operations of a designated areas, including in-seat services, premium club locations and a buffet…
Added 53 mins ago
CG
Manager, Catering
Compass Group Canada
AB · Edmonton, AB
- Full-time
Job Summary: We are seeking an experienced Manager, Catering to lead catering sales and planning for a fast-paced hockey and special events venue. This role is responsible for managing a…
Added 53 mins ago
CG
Unit Manager
Compass Group Canada
Montreal, QC
- Full-time
Think you have what it takes to be our Unit Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
Added 53 mins ago
CG
Chef Manager
Compass Group Canada
Saint-Lambert, QC · St-Lambert, QC
- Full-time
Think you have what it takes to be our Chef Manager? Here’s how we’ll know you’ll be successful in the role.
Added 1 hour ago
SQ
Bilingual ADP Sales Manager
Sunlife Québec
Quebec, QC
- Full-time
…helping new advisors build successful careers? The ADP Sales Manager plays a critical role in supporting the growth, productivity and readiness of advisors within Sun Life’s Advisor…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
Calgary, AB
- Part-time
…into service authorization. You will report to the Home Care Manager and will be responsible for coordinating and providing quality care to clients in the community. You will provide…
Added 1 hour ago
AH
Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Manager, Nutrition Services has a key leadership role in the Department of Nutrition, Food, Linen and Environmental Services (NFLES) and reports directly to the Director, Nutrition…
Added 1 hour ago
TS
Program Coordinator – Warming Centre
The Salvation Army in Canada
Prince Albert, SK
- Full-time
…team in the establishment and maintenance of a therapeutic relationship with clients with the goal of facilitating the guest transition into other appropriate shelter…
Added 1 hour ago
P
Commercial Manager
Portland
Calgary, AB
- Full-time
The Commercial Manager develops our sales pipeline, manages a portfolio of existing clients and explores wider commercial opportunities for our Canadian business. The role is commercially…

Chemelex

Enterprise Technical Account Manager

Edmonton, AB, Canada
Kitchener, ON, Canada
Quinte West, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

Position summary

Serve as the primary operational and customer-facing contact for assigned SmartTrace Enterprise and strategic facilities. Based in the SmartTrace control room, this professional role combines active heat-tracing system management, customer coordination, technical troubleshooting, structured after-hours escalation and support of technical sales activities.

Key responsibilities

Own service delivery and ongoing relationships for assigned facilities; maintain regular contact with customer maintenance, planning, scheduling, engineering and management teams.

Monitor SmartTrace alarms, trends, controller and communications health; investigate exceptions, prioritize action and coordinate customer follow-up rather than only forwarding alarm notifications.

Manage the lifecycle of identified issues from detection through customer work orders, resolution and verification; coordinate with site teams and Chemelex technical and field-service resources.

Use and support customer work management processes, including SAP and IBM Maximo notifications, work orders, asset records, priorities and close-out follow-up.

Support SmartTrace configuration, data quality, site metadata, alarm rules, reporting and data integration; diagnose common controller, heat-tracing and communications problems.

Lead professional customer service reviews and demonstrations from the SmartTrace control room; clearly present system status, recommended actions, service performance and opportunities.

Participate in a defined after-hours on-call rotation to respond to customer requests and escalated technical issues under applicable response procedures and service commitments.

Support pre-sales discovery, technical demonstrations, pilots and expansion conversations; identify opportunities for SmartTrace, heat-tracing materials, field services, repairs and projects.

Help standardize control room workflows, escalation procedures, customer documentation, reporting and continuous-improvement practices as the Enterprise portfolio grows.

Required qualifications

Hands-on industrial heat-tracing knowledge, including typical failure modes, electrical/controllers troubleshooting and practical site maintenance processes.

Experience working with customer CMMS/work order platforms such as SAP PM and/or IBM Maximo.

Understanding of industrial communications and systems integration, including RS-485, Modbus, Ethernet/TCP-IP and wireless or gateway-based networks.

Strong customer service, relationship-management and professional presentation skills with the ability to translate technical issues into clear actions.

Ability to independently prioritize multiple facilities, document actions, follow issues to closure and collaborate with internal and customer teams.

Willingness to travel when needed and participate in scheduled after-hours on-call support.

Preferred background

Prior use or administration of SmartTrace or comparable industrial monitoring/asset management platforms.

Electrical, instrumentation, maintenance, engineering technology or industrial reliability background.

Experience preparing operations reports, working with SCADA/DCS interfaces or supporting remote industrial sites.

Measures of success

Timely alarm triage, customer communications, escalation and issue closure against service commitments.

Quality and completion of maintenance follow-up, customer work orders, asset records and reporting.

Customer satisfaction, retention, adoption and successful service reviews or demonstrations.

Identification and handoff of credible SmartTrace, heat-tracing material and field-service expansion opportunities.

Additional requisition notes

This is a hands-on service delivery and customer ownership role, not a conventional call-centre position. On-call expectations and any related compensation should be established through HR policy; a single employee is not assumed to provide continuous 24/7 coverage.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.

Experts with empathy
Explorer mindset
Example for others
Exceptional impact

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

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More about this job

Responsibilities

The Enterprise Technical Account Manager serves as the primary operational contact for assigned facilities, managing heat-tracing system health and customer relationships. They are responsible for monitoring alarms, coordinating technical troubleshooting, and supporting pre-sales activities from the control room.

Requirements

Candidates must have hands-on industrial heat-tracing knowledge and experience with CMMS platforms like SAP PM or IBM Maximo. Proficiency in industrial communications systems and strong professional presentation skills are also required.

Skills

Industrial heat-tracing
Electrical troubleshooting
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet/TCP-IP
Technical presentation
Asset management
SCADA
DCS
Data analysis
System integration
Alarm monitoring

Visa sponsorship

Not detected in the job text

Keywords

SmartTrace
Heat-tracing
Industrial automation
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet
TCP-IP
SCADA
DCS
Asset management
Technical support
Alarm management
Instrumentation
Electrical maintenance
Reliability engineering
Customer service
Field service
Data integration
Reporting
Workflow standardization
Industrial communications
Gateway networks
Wireless networks
Project support
Pre-sales discovery
System configuration
Operations reporting
Troubleshooting

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