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Added 5 mins ago
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Manufacturing Automation Manager/Team Leader
Ciena
Ottawa, ON · Quebec, QC
- $146,600 to $234,200 CAD / year
- Full-time
…l’échelle mondiale, incluant un soutien technique direct sur site et la responsabilité de la qualité de la…
Added 5 mins ago
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Relationship Manager, Commercial Banking (Rural Sask & Agriculture)
CIBC
Saskatoon, SK
- Full-time
…flow, increase efficiency and mitigate risk. As a Relationship Manager you will manage and grow a portfolio of Commercial Banking clients by proactively developing new business…
Added 5 mins ago
CH
Senior Building Manager, Portfolio Support & Training
Co-operative Housing Federation BC
Vancouver, BC
- Full-time
As a senior on-site representative of Community Land Trust (CLT), the Senior Building Manager works independently to support property operations, residents, Boards of Directors,…
Added 5 mins ago
CG
Security Guard (Part Time) - Toronto
Commissionaires Great Lakes
Toronto, ON
- Part-time
Other Duties as assigned by the Client or Regional Manager
Added 5 mins ago
K
Operations Product Manager Co-Op
Kabam
Vancouver, BC
- Internship
The Operations Product Manager Co-Op plays a crucial role within the Operations Team by providing essential project and product management support for the success of both current and…
Added 5 mins ago
Team Lead - Outreach
Canadian Mental Health Association- Peel Branch
Brampton, ON
…front line staff of the Outreach team and support the Program Manager in providing clinical and operational support during their…
Added 5 mins ago
CO
Librarian 1 Children Youth Services
City of New Westminster
New Westminster, BC · Public Library, British Columbia
- Full-time
Reporting to the Manager of Programs and Community Development and under the supervision of the Librarian 2 Children and Youth Services, you will provide programs, public service,…
Added 5 mins ago
TB
Chef D'equipe
Tailored Brands
Vaudreuil-Dorion, QC
- Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 5 mins ago
GI
Project Coordinator
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Project Manager, the Project Coordinator will be responsible for assisting organizing crews and equipment, supervising installations, and keep records of such activities.…
Added 5 mins ago
RI
IT Specialist - VMware
Raas Infotek
AB · Edmonton, AB
- Contract
Added 5 mins ago
RI
VMware Specialist ( VCF 9.x)
Raas Infotek
AB · Edmonton, AB
- Contract
Added 5 mins ago
BS
Purchasing Agent
BVGlazing Systems
Concord, ON
- $50,000 to $60,000 CAD / year
- Full-time
Coordinate between production, service coordinator and site managers.
Added 20 mins ago
C
Agro Delivery Driver C3 (Temporary) - Innisfail - Central Alberta Co-op
Co-op
AB · Red Deer County, AB
- Part-time
Perform additional duties as assigned by the manager
Added 20 mins ago
C
Produce Manager (Chappelle Food Store) - North Central Co-op
Co-op
AB · Edmonton, AB
- Full-time
We invite applications for the position of Produce Manager to join our team at our Chappelle Food Store located in Edmonton, AB. Open availability is required.
Added 20 mins ago
Advisor, HSE
WSP
AB · Edmonton, AB
Reporting to the Regional Manager, HSE Operations, you will provide trusted advice across complex projects, influence meaningful improvements and help embed WSP’s HSE Management System into…
Added 20 mins ago
TH
Pro Account Sales Associate: Full Time - TUSCANY
The Home Depot
Canada
- Full-time
Delivers sales presentations to potential customers outside of store (e.g., work site visits, meetings) only at the discretion of the Supervisor.
Added 20 mins ago
Addictions and Mental Health Worker
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Clinical Manager, Lotus Program.
Added 20 mins ago
Addictions and Mental Health Worker
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Clinical Manager, Lotus Program.
Added 20 mins ago
English as an Additional Language (EAL) Teacher - HHS, AVHS, WES, BDES, FDS, DAHS
Nova Scotia Regional Centres for Education & CSAP
NS · Berwick, NS
Provide leadership and consultation to principals and site-based and circuit EAL staff on matters related to program delivery;
Added 20 mins ago
SH
Clinical Coordinator, Acute@Home - Temporary Full Time
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.
Added 20 mins ago
SH
Registered Nurse (Acute@Home Command Centre), Time Limited Temporary Part Time
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.
Added 20 mins ago
SH
Registered Nurse (Acute@Home Command Centre), Time Limited Temporary Full Time (4)
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.
Added 20 mins ago
Site Supervisor
Fortrex
Woodbridge, ON
Assist Site Manager and Assistant Site Manager implement training programs including safety training and ERP.
Added 20 mins ago
SH
Registered Practical Nurse - Paediatrics
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.
Added 20 mins ago
General Duty Nurse (N2) - Child Health - JL3 Pediatric ICU-Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…

Chemelex

Enterprise Technical Account Manager

Edmonton, AB, Canada
Kitchener, ON, Canada
Quinte West, ON, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

Position summary

Serve as the primary operational and customer-facing contact for assigned SmartTrace Enterprise and strategic facilities. Based in the SmartTrace control room, this professional role combines active heat-tracing system management, customer coordination, technical troubleshooting, structured after-hours escalation and support of technical sales activities.

Key responsibilities

Own service delivery and ongoing relationships for assigned facilities; maintain regular contact with customer maintenance, planning, scheduling, engineering and management teams.

Monitor SmartTrace alarms, trends, controller and communications health; investigate exceptions, prioritize action and coordinate customer follow-up rather than only forwarding alarm notifications.

Manage the lifecycle of identified issues from detection through customer work orders, resolution and verification; coordinate with site teams and Chemelex technical and field-service resources.

Use and support customer work management processes, including SAP and IBM Maximo notifications, work orders, asset records, priorities and close-out follow-up.

Support SmartTrace configuration, data quality, site metadata, alarm rules, reporting and data integration; diagnose common controller, heat-tracing and communications problems.

Lead professional customer service reviews and demonstrations from the SmartTrace control room; clearly present system status, recommended actions, service performance and opportunities.

Participate in a defined after-hours on-call rotation to respond to customer requests and escalated technical issues under applicable response procedures and service commitments.

Support pre-sales discovery, technical demonstrations, pilots and expansion conversations; identify opportunities for SmartTrace, heat-tracing materials, field services, repairs and projects.

Help standardize control room workflows, escalation procedures, customer documentation, reporting and continuous-improvement practices as the Enterprise portfolio grows.

Required qualifications

Hands-on industrial heat-tracing knowledge, including typical failure modes, electrical/controllers troubleshooting and practical site maintenance processes.

Experience working with customer CMMS/work order platforms such as SAP PM and/or IBM Maximo.

Understanding of industrial communications and systems integration, including RS-485, Modbus, Ethernet/TCP-IP and wireless or gateway-based networks.

Strong customer service, relationship-management and professional presentation skills with the ability to translate technical issues into clear actions.

Ability to independently prioritize multiple facilities, document actions, follow issues to closure and collaborate with internal and customer teams.

Willingness to travel when needed and participate in scheduled after-hours on-call support.

Preferred background

Prior use or administration of SmartTrace or comparable industrial monitoring/asset management platforms.

Electrical, instrumentation, maintenance, engineering technology or industrial reliability background.

Experience preparing operations reports, working with SCADA/DCS interfaces or supporting remote industrial sites.

Measures of success

Timely alarm triage, customer communications, escalation and issue closure against service commitments.

Quality and completion of maintenance follow-up, customer work orders, asset records and reporting.

Customer satisfaction, retention, adoption and successful service reviews or demonstrations.

Identification and handoff of credible SmartTrace, heat-tracing material and field-service expansion opportunities.

Additional requisition notes

This is a hands-on service delivery and customer ownership role, not a conventional call-centre position. On-call expectations and any related compensation should be established through HR policy; a single employee is not assumed to provide continuous 24/7 coverage.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.

Experts with empathy
Explorer mindset
Example for others
Exceptional impact

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

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More about this job

Responsibilities

The Enterprise Technical Account Manager serves as the primary operational contact for assigned facilities, managing heat-tracing system health and customer relationships. They are responsible for monitoring alarms, coordinating technical troubleshooting, and supporting pre-sales activities from the control room.

Requirements

Candidates must have hands-on industrial heat-tracing knowledge and experience with CMMS platforms like SAP PM or IBM Maximo. Proficiency in industrial communications systems and strong professional presentation skills are also required.

Skills

Industrial heat-tracing
Electrical troubleshooting
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet/TCP-IP
Technical presentation
Asset management
SCADA
DCS
Data analysis
System integration
Alarm monitoring

Visa sponsorship

Not detected in the job text

Keywords

SmartTrace
Heat-tracing
Industrial automation
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet
TCP-IP
SCADA
DCS
Asset management
Technical support
Alarm management
Instrumentation
Electrical maintenance
Reliability engineering
Customer service
Field service
Data integration
Reporting
Workflow standardization
Industrial communications
Gateway networks
Wireless networks
Project support
Pre-sales discovery
System configuration
Operations reporting
Troubleshooting

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