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Added 7 mins ago
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Manufacturing Automation Manager/Team Leader
Ciena
Ottawa, ON · Quebec, QC
- $146,600 to $234,200 CAD / year
- Full-time
…optical products at global scale. The Manufacturing Automation Manager provides technical and people leadership to advance automation strategy, partner manufacturing readiness, and…
Added 7 mins ago
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Senior Manager, Commercial Management – Ontario Line
Metrolinx
Canada
- Full-time
Our Rapid Transit Commercial Management Office is looking for a Senior Manager, Commercial Management to support Elevated guideway Stations (EGS) Ontario Line subway project. You will lead…
Added 7 mins ago
RC
Production Assembler
Reliable Controls
Edmonton, AB
- Full-time
…delivery and continuous improvement. Reporting to the Operations Manager, you will help achieve operational excellence, product quality, and customer satisfaction. This role offers the…
Added 7 mins ago
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Pharmacy Assistant
Walmart
Ottawa, ON
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 7 mins ago
TA
Customer Success Manager, Scaled Accounts
Tali AI
Toronto, ON
- Full-time
🧰 Technical Excellence: What you build here sets the bar. You’ll work with cutting-edge technology to help shape a truly world-class product.
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T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON · FCP
- Full-time
Translate business requirements into actionable technical specifications.
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Cyber Controls Testing Analyst
BMO
Toronto, ON · YNG
- Full-time
Technical proficiency gained through education and/or business experience.
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Senior Analyst, Credit Risk Analytics, Stress Testing (12 Month Contract)
BMO
Toronto, ON · FCP
- Full-time
Technical proficiency gained through education and/or business experience.
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Associate or Vice President, Global Markets
BMO
Montreal, QC · HO
- Full-time
Read, analyze and interpret common technical journals, financial reports, and legal documents to better serve client needs.
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Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…is well suited to an engineer who wants to strengthen their technical capabilities, take meaningful ownership of their work and continue developing within a team that values engineering…
Added 7 mins ago
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Mechanical Supervisor
Orion Steel Group
Regina, SK
- Full-time
This position reports to the Mechanical Maintenance Manager.
Added 7 mins ago
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Manager, Fund of Funds - Private Assets
The Citco Group Limited
Toronto, ON
- Full-time
Provide technical accounting/industry knowledge to clients as needed
Added 7 mins ago
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Cyber Security Analyst
AltaLink
Calgary, AB
- Full-time
Assemble and coordinate with technical teams and third-party vendors to resolve moderate to low complexity incidents as quickly and efficiently as possible
Added 7 mins ago
RI
IT Specialist - VMware
Raas Infotek
AB · Edmonton, AB
- Contract
We are looking for an experienced VMware Implementor with expertise performing VMware upgrades. This role requires a technical architect/implementator with experience planning and…
Added 7 mins ago
RI
VMware Specialist ( VCF 9.x)
Raas Infotek
AB · Edmonton, AB
- Contract
We are looking for an experienced VMware Implementer with expertise performing VMware upgrades. This role requires a technical architect/implementator with experience planning and…
Added 22 mins ago
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Manager, Assurance and Accounting
MNP
Orangeville, ON
- Full-time
Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 22 mins ago
Advisor, HSE
WSP
AB · Edmonton, AB
Reporting to the Regional Manager, HSE Operations, you will provide trusted advice across complex projects, influence meaningful improvements and help embed WSP’s HSE Management System into…
Added 22 mins ago
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Credit Manager
BMO
Sudbury, ON
- Part-time
Provides technical expertise to other team members, acting as a go-to person for the team.
Added 22 mins ago
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Talent Recruiter - Temporary
Air Canada
Dorval, QC
- Full-time
Reporting to Manager, Talent Acquisition, the Talent Recruiter will attract, engage, and recruit talent using various HR platforms and social media, building relationships networks.
Added 22 mins ago
Senior Advisor, Community Relations (Trois-Rivières)
VIA HFR - VIA TGF Inc
Trois-Rivières, QC
Relevant to the Manager, Community Relations based in Quebec, the Senior Advisor, Community Relations is responsible for managing relationships with stakeholders across Trois-Rivières and…
Added 22 mins ago
Engineer In Training-TS001
City of London
London, ON
The position reports to the Deputy City Manager, Environment & Infrastructure, Housing and Community Growth, or Finance Supports, or designate, for purposes of annual assignments and career…
Added 22 mins ago
Site Supervisor
Fortrex
Woodbridge, ON
Ensure that the sanitation team complies with all internal company procedures and policies, including Technical Services, Human Resources, Accounting, IT, and general customer service.
Added 22 mins ago
Shift Manufacturing Supervisor
Westinghouse Electric Company, LLC
Peterborough, ON
…We are creative. We think differently. This goes beyond our technical applications and products. We must incorporate innovation into all aspects of our business to drive greater efficiency,…
Added 22 mins ago
Manufacturing Engineering Specialist
BWXT
Peterborough, ON
Reporting directly to the Parts Manager, the Manufacturing Engineering Specialist is responsible for the estimating and execution of a broad range of manufacturing projects from commercial…
Added 22 mins ago
Quality Engineer
Woodbridge
Woodbridge, ON
Job Grade: Supervisor/Analytical/Technical (I3/T2A)

Chemelex

Enterprise Technical Account Manager

Edmonton, AB, Canada
Kitchener, ON, Canada
Quinte West, ON, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

Position summary

Serve as the primary operational and customer-facing contact for assigned SmartTrace Enterprise and strategic facilities. Based in the SmartTrace control room, this professional role combines active heat-tracing system management, customer coordination, technical troubleshooting, structured after-hours escalation and support of technical sales activities.

Key responsibilities

Own service delivery and ongoing relationships for assigned facilities; maintain regular contact with customer maintenance, planning, scheduling, engineering and management teams.

Monitor SmartTrace alarms, trends, controller and communications health; investigate exceptions, prioritize action and coordinate customer follow-up rather than only forwarding alarm notifications.

Manage the lifecycle of identified issues from detection through customer work orders, resolution and verification; coordinate with site teams and Chemelex technical and field-service resources.

Use and support customer work management processes, including SAP and IBM Maximo notifications, work orders, asset records, priorities and close-out follow-up.

Support SmartTrace configuration, data quality, site metadata, alarm rules, reporting and data integration; diagnose common controller, heat-tracing and communications problems.

Lead professional customer service reviews and demonstrations from the SmartTrace control room; clearly present system status, recommended actions, service performance and opportunities.

Participate in a defined after-hours on-call rotation to respond to customer requests and escalated technical issues under applicable response procedures and service commitments.

Support pre-sales discovery, technical demonstrations, pilots and expansion conversations; identify opportunities for SmartTrace, heat-tracing materials, field services, repairs and projects.

Help standardize control room workflows, escalation procedures, customer documentation, reporting and continuous-improvement practices as the Enterprise portfolio grows.

Required qualifications

Hands-on industrial heat-tracing knowledge, including typical failure modes, electrical/controllers troubleshooting and practical site maintenance processes.

Experience working with customer CMMS/work order platforms such as SAP PM and/or IBM Maximo.

Understanding of industrial communications and systems integration, including RS-485, Modbus, Ethernet/TCP-IP and wireless or gateway-based networks.

Strong customer service, relationship-management and professional presentation skills with the ability to translate technical issues into clear actions.

Ability to independently prioritize multiple facilities, document actions, follow issues to closure and collaborate with internal and customer teams.

Willingness to travel when needed and participate in scheduled after-hours on-call support.

Preferred background

Prior use or administration of SmartTrace or comparable industrial monitoring/asset management platforms.

Electrical, instrumentation, maintenance, engineering technology or industrial reliability background.

Experience preparing operations reports, working with SCADA/DCS interfaces or supporting remote industrial sites.

Measures of success

Timely alarm triage, customer communications, escalation and issue closure against service commitments.

Quality and completion of maintenance follow-up, customer work orders, asset records and reporting.

Customer satisfaction, retention, adoption and successful service reviews or demonstrations.

Identification and handoff of credible SmartTrace, heat-tracing material and field-service expansion opportunities.

Additional requisition notes

This is a hands-on service delivery and customer ownership role, not a conventional call-centre position. On-call expectations and any related compensation should be established through HR policy; a single employee is not assumed to provide continuous 24/7 coverage.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.

Experts with empathy
Explorer mindset
Example for others
Exceptional impact

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

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More about this job

Responsibilities

The Enterprise Technical Account Manager serves as the primary operational contact for assigned facilities, managing heat-tracing system health and customer relationships. They are responsible for monitoring alarms, coordinating technical troubleshooting, and supporting pre-sales activities from the control room.

Requirements

Candidates must have hands-on industrial heat-tracing knowledge and experience with CMMS platforms like SAP PM or IBM Maximo. Proficiency in industrial communications systems and strong professional presentation skills are also required.

Skills

Industrial heat-tracing
Electrical troubleshooting
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet/TCP-IP
Technical presentation
Asset management
SCADA
DCS
Data analysis
System integration
Alarm monitoring

Visa sponsorship

Not detected in the job text

Keywords

SmartTrace
Heat-tracing
Industrial automation
SAP PM
IBM Maximo
Modbus
RS-485
Ethernet
TCP-IP
SCADA
DCS
Asset management
Technical support
Alarm management
Instrumentation
Electrical maintenance
Reliability engineering
Customer service
Field service
Data integration
Reporting
Workflow standardization
Industrial communications
Gateway networks
Wireless networks
Project support
Pre-sales discovery
System configuration
Operations reporting
Troubleshooting

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