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Added 12 mins ago
PC
Client Service Specialist
People Corporation
Winnipeg, MB · Kingston, ON · Toronto, ON · MB - PC NPW - Wpg
- Full-time
…service and support to our valued clients. The Client Service Specialist is responsible for managing a portfolio of clients, investigating complex issues, and handling client escalations.…
Added 12 mins ago
Spécialiste DevOps / DevOps Specialist
Highdive
Montreal, QC
The DevOps Specialist will join our Production Services team to maintain and improve the systems and services that support the studio’s development and production work. The role covers…
Added 26 mins ago
LN
Lead Continuous Improvement Engineer
Legrand, North & Central America
Mississauga, ON
- Full-time
Legrand is the global specialist in electrical and digital building infrastructures. Its comprehensive offering of solutions for residential, commercial, and datacenter markets makes it a…
Added 26 mins ago
OT Cyber Security Analyst
Trans Mountain
Calgary, AB
Preferred designations/certifications: ISA/IEC 62443 Cybersecurity certificates (e.g., Fundamentals Specialist or Risk Assessment Specialist); Certified Information Systems Security…
Added 26 mins ago
WS - Safety Specialist
WillScot
Gormley, ON
The Safety Specialist is responsible for supporting EHS activities across WillScot’s Canadian operations. Including reporting of EHS performance; communication of applicable federal and…
Added 26 mins ago
Track Manager - GO Rail Expansion (ONxpress)
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Toronto, ON
…special trackwork, track renewal, earthworks, and associated systems, supporting network capacity improvements through infrastructure upgrades, electrification, and modern…
Added 26 mins ago
Data Analyst
Aecon
Toronto, ON
Support operational reporting systems and develop Power BI dashboards and data models to provide clear insights into project and business performance.
Added 42 mins ago
Bilingual Senior Specialist, IT Operations Monitoring & Service Insights
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Infrastructure and Operations team, in the Bilingual Senior Specialist, IT Operations Monitoring & Service Insights position. The primary focus of this role is the hands-on…
Added 42 mins ago
UH
Administrative Assistant II - Medical, Arthritis Program Low Back
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Toronto, ON
- Full-time
Collect wait-time data for specialist intervention (interventional anesthesiology, spine surgery)
Added 42 mins ago
HN
Manager, Community Programs
Hospice Niagara
St. Catharines, ON
- $65,348 to $79,199 CAD / year
- Full-time
…Psychosocial Lead, Psychosocial Bereavement Counsellors, Bereavement Specialist, Bereavement Coordinator, Community Program Coordinators and Clinical…
Added 42 mins ago
B
Facilities Specialist
Beanfield
Mont-Royal, QC
- $80,000 to $90,000 CAD / year
- Full-time
The Facilities Specialist is responsible for installation and maintenance of our Point of Presence (POP) locations. This role focuses on the planning, installation, and upgrading of…
Added 42 mins ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Cold Lake, AB
- Full-time
The Technical Specialist, Project Management, provides project management services to support the delivery of routine to moderately complex infrastructure and environmental projects. The…
Added 42 mins ago
NF
Home Manager - NH Calgary
Nisa Foundation
Canada
- Full-time
Collaborate with Programs Specialist team for guidance on complex cases and program-related questions.
Added 42 mins ago
MD
Senior Systems - Database Administrator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 42 mins ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Saguenay, QC
- Full-time
The Technical Specialist, Project Management based at the Bagotville Military Base, provides project management services to support the delivery of routine to moderately complex…
Added 42 mins ago
TU
Automation Analyst, Capital Projects
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
Application Development | Facilities Information and Inventory Systems | Customer Services & Informatics | Facilities
Added 42 mins ago
IS
Lead Front-End Developer
Iris Software Inc.
Toronto, ON
- Contract
Design and troubleshoot distributed systems, asynchronous processing, events, and messaging patterns.
Added 56 mins ago
TS
IT Specialist
The State Group
Mississauga, ON
- Full-time
We are seeking an IT Specialist based in Hamilton, Ontario.
Added 56 mins ago
K
Senior MQ for z/OS Systems Programmer / Administrator
Kyndryl
Toronto, ON
- Contract
We are seeking a highly skilled Senior MQ for z/OS Systems Programmer / Administrator to support a large-scale enterprise mainframe environment within the financial services sector. The…
Added 56 mins ago
PE
Site Safety & Training Coordinator
Paladin Energy
La Loche, SK
- Full-time
Ability to interpret requirements, provide practical field guidance and recognize when escalation or specialist advice is required.
Added 56 mins ago
A
ServiceNow Implementation Architect
AceStack
Toronto, ON
- $130,000 to $135,000 CAD / year
- Full-time
Design integration patterns with ERP, HR and finance systems such as Oracle, Workday and Dayforce: authentication, error handling, volumes, ownership of data, and monitoring.
Added 56 mins ago
LG
Document Management Specialist
Limmi Global Inc.
Toronto, ON
- Part-time
This position is required 3 days per week
Added 56 mins ago
HN
Manager, Community Programs
Hospice Niagara
St. Catharines, ON
- Full-time
…Psychosocial Lead, Psychosocial Bereavement Counsellors, Bereavement Specialist, Bereavement Coordinator, Community Program Coordinators and Clinical…
Added 56 mins ago
PC
Client Service Specialist
People Corporation
Winnipeg, MB
- Full-time
…service and support to our valued clients. The Client Service Specialist is responsible for managing a portfolio of clients, investigating complex issues, and handling client escalations.…
Added 56 mins ago
SmartTrace Enterprise Technical Account Specialist
Chemelex
Edmonton, AB
Based in the SmartTrace control room, the Technical Account Specialist supports assigned customer facilities by monitoring heat-tracing systems, investigating routine issues and…

Chemelex

SmartTrace Enterprise Technical Account Specialist

Edmonton, AB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: At least 2 years of relevant experience in industrial maintenance, electrical or instrumentation support, technical customer service or a related technical role.
Posting language: English
Posted: Nov 13, 2026

Original job description

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

Position summary

Based in the SmartTrace control room, the Technical Account Specialist supports assigned customer facilities by monitoring heat-tracing systems, investigating routine issues and coordinating follow-up. The role works within established procedures and priorities, with guidance from the Technical Account Manager or designated technical lead. Complex technical issues, service risks and commercial decisions are escalated to the appropriate owner.

Key responsibilities

Monitor SmartTrace alarms, system trends, controller status and communications health; document findings and triage routine exceptions using established procedures.
Perform initial troubleshooting of common heat-tracing, controller and communications issues; escalate complex, recurring or unresolved problems with clear supporting information.
Coordinate routine customer updates and maintenance follow-up with site contacts, internal technical resources and field-service teams.
Track assigned issues from detection through resolution and verification; maintain action logs and flag overdue work or risks to service commitments.
Create and update customer CMMS notifications, work orders and asset records in SAP PM, IBM Maximo or comparable systems, within assigned access and approval limits.
Maintain site metadata, system records and routine reports; assist with approved SmartTrace configuration and data-quality updates under established change procedures.
Prepare system-status reports and service-review materials; participate in customer meetings and demonstrations with the Technical Account Manager or technical lead.

Key responsibilities continued

Participate in a scheduled after-hours support rotation after appropriate training; follow documented response and escalation procedures.
Recognize customer needs for additional monitoring, materials, repairs or field services and refer opportunities to the Technical Account Manager or sales team.
Follow control-room workflows and documentation standards; suggest practical improvements based on recurring issues and customer feedback.

Required qualifications

At least 2 years of relevant experience in industrial maintenance, electrical or instrumentation support, technical customer service or a related technical role.
Working knowledge of industrial heat-tracing systems, controllers and common maintenance issues, with the ability to perform initial troubleshooting.
Experience using a CMMS or work-order system to document maintenance activities and follow up on open work.
Basic understanding of industrial communications, such as RS-485, Modbus, Ethernet/TCP-IP or gateway-based networks.
Clear written and verbal communication skills and the ability to explain routine technical findings and next steps to customer contacts.
Ability to organize assigned work across multiple facilities, maintain accurate records and recognize when an issue requires escalation.
Willingness to travel as needed and participate in scheduled after-hours support following training.

Preferred background

Technical diploma, associate degree or relevant training in electrical technology, instrumentation, engineering technology or a related field.
Experience with electrical heat trace
Exposure to remote industrial support, operational reporting or SCADA/DCS interfaces.

Measures of success

Timely and accurate alarm triage, documentation, customer updates and escalation against assigned service requirements.
Completion and accuracy of assigned maintenance follow-up, work-order records and routine reporting.
Reliable follow-through on customer requests and effective coordination with account, technical and field-service teams.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.

Experts with empathy
Explorer mindset
Example for others
Exceptional impact

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Technical Account Specialist monitors SmartTrace control room alarms, system trends, and controller status to ensure operational efficiency. They also coordinate routine maintenance, document findings, and provide technical support to customers while escalating complex issues as needed.

Requirements

Candidates must have at least 2 years of experience in industrial maintenance, electrical, or instrumentation support. Proficiency in CMMS systems and a basic understanding of industrial communication networks like Modbus or Ethernet are required.

Skills

Industrial maintenance
Electrical support
Instrumentation support
Technical customer service
Heat-tracing systems
Controller troubleshooting
CMMS
SAP PM
IBM Maximo
RS-485
Modbus
Ethernet/TCP-IP
Technical reporting
Data quality management
Alarm triage
System monitoring

Visa sponsorship

Not detected in the job text

Keywords

SmartTrace
Heat-tracing
Industrial maintenance
Instrumentation
CMMS
SAP PM
IBM Maximo
RS-485
Modbus
Ethernet
TCP-IP
SCADA
DCS
Technical support
Alarm monitoring
Asset management
Electrical technology
Engineering technology
Troubleshooting
Control room
Field service
Reporting
Data quality
Maintenance
Customer service

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