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Added 3 mins ago
T
Retail Floor Supervisor - Windsor (12-Month Contract)
Talize
Windsor, ON
- Up to $45,760 CAD / year
- Full-time
This is a 12-month contract position to provide maternity leave coverage.
Added 16 mins ago
BB
Senior Construction Manager
Bosch Building Technologies
Vancouver, BC
- $120,000 to $170,000 CAD / year
- Full-time
Complete Sales Order, scope, plans, and other project documentation timely, in accordance with Company procedures, and within applicable contract requirements.
Added 16 mins ago
BB
Account Executive
Bosch Building Technologies
Regina, SK
- Full-time
Complete Sales Order, scope, plans, and other project documentation timely, in accordance with Company procedures, and within applicable contract requirements.
Added 16 mins ago
KD
Première comptable | Senior Accountant
Keurig Dr Pepper
Montreal, QC
- Full-time
…eligibility: medical, dental, disability, life insurance, paid time off (including vacation and personal time), RRSP with company match, tuition reimbursement, employee and family…
Added 28 mins ago
RO
Performance Program Coordinator (12-month Contract)
Royal Ontario Museum
Toronto, ON
- Full-time
Comprehensive benefits coverage: For permanent and full-time contract positions (conditions apply), enjoy 100 percent premium-free benefits for individuals and families, a health spending…
Added 28 mins ago
RO
Coordinator, Events Sales Business Operations
Royal Ontario Museum
Toronto, ON
- Full-time
Comprehensive benefits coverage: For permanent and full-time contract positions (conditions apply), enjoy paid benefits for individuals and families, a health spending account, and an…
Added 28 mins ago
RO
Manager, Retail In-store Sales & Service Operations
Royal Ontario Museum
Toronto, ON
- Full-time
Comprehensive benefits coverage: For permanent and full-time contract positions (conditions apply), enjoy 100 percent premium-free benefits for individuals and families, a health spending…
Added 45 mins ago
P
Procurement & Supply Chain Analyst / Supply Chain Data Analyst (PSCA012)
Potenco
Canada
- Full-time
🏢 Type: ⏰ Full-Time / Hybrid (🚫💻 Not Remote)
Added 1 hour ago
SB
Replenisher
SRS Building Products
Tofino, BC
- Full-time
The Replenisher is responsible for restocking merchandise on the sales floor, from rotating stock to merchandising new products as they arrive. The shifts are Monday - Friday and the wage…
Added 1 hour ago
L
5721 - 3rd Key
Lids
Windsor, ON
- $18 to $18.5 USD / hour
- Part-time
…identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional…
Added 1 hour ago
RS
Field Service Technician 4
Rapiscan Systems
Montreal, QC
- $30 to $33 USD / hour
- Full-time
This position has additional reporting requirements of system status, to include Uptime Availability, Mean Time to Repair as well as review of Logistics plans in regards to forward stocked…
Added 1 hour ago
BE
Supply Chain Specialist
Boundary Electric
Grand Forks, BC
- Full-time
● Provide RFP/RFQ response proposals for major buyout equipment. Work with Sales and Commercial & Application Solutions.
Added 1 hour ago
OE
Senior Modernization Project Manager
Otis Elevator Co.
Hamilton, ON
- Full-time
Coordinate all contract activities from the project award stage to completion or project and provide a progress review of projects to ensure that contract documents are consistent with the…
Added 1 hour ago
OE
Senior New Equipment Project Manager
Otis Elevator Co.
Burnaby, BC
- Full-time
Work closely with the Otis sales and field operations team to ensure the elevator and escalator installation is completed in accordance with all contract documents and is consistent with…
Added 1 hour ago
OE
Senior Modernization Project Manager
Otis Elevator Co.
Calgary, AB
- Full-time
Coordinate all contract activities from the project award stage to completion or project and provide a progress review of projects to ensure that contract documents are consistent with the…
Added 1 hour ago
OE
Sr Manager, Service Sales - Canada
Otis Elevator Co.
Calgary, AB
- Full-time
Otis Elevator Company is searching for a highly motivated Sr Manager, Service Sales - Canada to lead a high performing team within the Canadian OU. The Sales Manager will be responsible for…
Added 1 hour ago
PA
Casual Floater Front Desk Administrator (Performance Auto Group - Niagara)
Performance Auto Group
St. Catharines, ON
- Part-time
…Administrator to join our Niagara dealerships on a 6 month contract. The successful candidate will be primarily responsible for answering and routing telephone calls and greeting new…
Added 1 hour ago
PA
Deal Department Team Lead (Performance Auto Group - Head Office GTA)
Performance Auto Group
Brampton, ON
- Full-time
Looking to join a fast-paced and an ever expanding organization? Be a part of our dynamic team at Performance Auto Group!
Added 1 hour ago
PA
Casual Floater Front Desk Administrator (Performance Auto Group - GTA)
Performance Auto Group
Brampton, ON
- Part-time
…Desk Administrator to join our GTA dealerships on a 6 month contract. The successful candidate will be primarily responsible for answering and routing telephone calls and greeting new…
Added 1 hour ago
SB
Cashier
SRS Building Products
Comox, BC
- Full-time
From greeting customers as they enter the store, helping locate products on the sales floor, to processing transactions and returns, the Cashier is an integral part of the team. The shifts…
Added 2 hours ago
CC
Supervisor, Merchandising - Contract
Coca-Cola Canada Bottling Limited
Sudbury, ON · Greater Sudbury, ON
- Contract
Staff, train, evaluate and develop a team of full time and part time Merchandisers.
Added 2 hours ago
P
Frito-Lay Route Sales Representative - 6 Month Contract
PepsiCo
Trenton, ON
- Full-time
As a Route Sales Representative at Frito Lay Canada, there are two main accountabilities: (1) selling and developing the business and (2) servicing customers through delivery and…
Added 2 hours ago
CH
Conference and Services Manager
Coast Hotels
Canmore, AB
- Full-time
This position is intended for candidates with previous Conference Services, Event Management, Catering Sales, or Group Coordination experience within a hotel, resort, conference centre, or…
Added 2 hours ago
SC
Sales Consultant
Sysco Canada Inc.
Vancouver, BC
- Full-time
Be informed of market conditions, product innovations, and competitors' products and sales; share information with customers as part of value-added services provided
Added 2 hours ago
B
Mortgage Specialist
BMO
Repentigny, QC
- Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…

Chemtrade

Coordonateur(trice) Support Client Bilingue / Bilingual Customer Support Coordinator

Montreal, QC, Canada
7905 boul. Louis H. Lafontaine, Suite 200, Anjou, QC, H1K 4E4, Canada

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Job details

Apply by: Sep 22, 2027
Posting language: English
Posted: Sep 22, 2026

Original job description

Job Description

Position: Bilingual Customer Support Coordinator

Primary Location: Anjou, QC

Schedule: Hybrid work based out of the Anjou Office (7905 Boul Louis-H.-La Fontaine, Anjou QC H1K4E4). 1 day a week in office.

Reports To: Customer Service Supervisor

Compensation: 55,000$ - 60,000$ CAD + Bonus + Benefits

Salary ranges are determined by role, level, and location. The range reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job related skills, experience, and relevant education or training. More specific salary range for your preferred location can be discussed during the hiring process. Please note that the compensation details listed reflect the base salary only, and do not include bonus, benefits, pension contributions or additional incentives.

Chemtrade is committed to delivering innovative solutions that address the complex challenges faced by our customers. As a responsible corporate citizen, we prioritize safety, sustainability, and environmental stewardship in all aspects of our operations. Our talented and diverse workforce is at the heart of our success, as we recognize that their knowledge, skills, and dedication drive our ability to deliver exceptional products and services. At Chemtrade, we believe in creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. By putting people at the center of our operations, we build strong connections, nurture innovation, and create a fulfilling work experience for all.

About this Role and About You

The Customer Support Coordinator (CSC) is the primary point of contact for customers, managing all customer service activities. This role serves as the liaison between customers and internal cross-functional teams to meet customer requirements, address non-conformances, and process orders.

Job Duties & ResponsibilitiesCustomer Support• Deliver exceptional customer service to both internal and external customers.• Identify and confirm customer needs and requirements.• Receive and enter orders; complete all related documentation from order creation to invoicing.• Verify that purchase orders align with Chemtrade’s pricing, terms, and conditions; send PO acknowledgements.• Communicate order changes to customers for approval and alignment.• Ensure a Product Delivery Instruction (PDI) is completed before first delivery and updated every 3 years.• Follow all risk management and compliance processes.• Report incidents to Operations and Transportation Managers; log non-conformances per ISO procedures.• Respond to customer inquiries on service issues, including technical, quality, and sales-related matters.• Communicate delivery, safety, production delay, or carrier performance issues to stakeholders.• Maintain SAP/S4 contract data as required.• Investigate invoice discrepancies in collaboration with Accounting, Customers, and Sales.• Liaise with third-party suppliers to fulfill orders.• Maintain and update customer records; provide insights on customer and competitive activities.• Take ownership of customer issues through resolution and follow-up to ensure satisfaction.• Meet service-level agreements and maintain high customer satisfaction ratings.• Apply continuous improvement methods to optimize processes and enhance the customer experience. Product Planning• Monitor customer tank levels via telemetry and manage inventory accordingly, factoring in scheduled shutdowns.• Coordinate with Supply Chain to ensure product continuity during seasonal or annual production outages.• Collaborate with the Commercial team to secure third-party product supply when needed.General Responsibilities• Meet month-end deadlines by completing assigned tasks accurately and on time.• Cross-train and act as backup for other CSCs across product lines.• Post goods issue for customer shipments daily.• Upload documents to DMS/SharePoint.• Support Customer Experience and Excellence initiatives.• Represent Customer Service in cross-functional initiatives.• Perform additional duties as assigned within the Customer Service scope.

Qualifications

Minimum 2 years of customer service experience (supply chain experience preferred).
Bilingual French and English to communicate with our anglophone clients
Bachelor’s degree or equivalent combination of education and experience.
Availability for rotating on-call support across regions and time zones.
Comfortable working in a hybrid environment.
Proficient in Microsoft Office Suite.
Experience with SAP or other ERP systems preferred.
Order entry experience

What Chemtrade Offers You

Embracing Diversity, Maximizing Results

At Chemtrade we are committed to cultivating a work environment that embraces and values the unique qualities of every employee. We believe in harnessing the richness of diverse talents, ideas, backgrounds, experiences, and perspectives to drive our business forward. Our vision is to create a workplace where all individuals feel respected, empowered, and inspired to contribute their experiences, ideas, and perspectives.

In our culture, we celebrate multiple approaches and viewpoints. To foster an inclusive environment, we actively encourage the creation of Employee Resource Groups. These groups provide platforms for employees to share their unique perspectives, contribute their ideas, and help shape our inclusive culture. Together, we strive to build a workplace that recognizes and celebrates the diverse voices within our organization.

We recognize that the diversity of our employees is paramount to our organization's success. It is through the diversity of perspectives that we develop and shape programs and tools that support our employees' growth and career management.

Join us in our journey towards building an inclusive workplace that values diversity and promotes the personal and professional development of our employees.

We recognize the immense value of Employee Resource Groups (ERG’s) in fostering an including and supportive work environment. Our ERG’s serve as vital platforms for employees to connect, share experiences, and celebrate their unique backgrounds and perspectives.

We firmly believe that diversity drives innovation and fuels our success as an organization. By encouraging the formation of ERG’s, we aim to create a workplace where all individual feel empowered to bring their whole selves to work and contribute their diverse talents and ideas. Additionally, we understand the importance of work-life balance and the well-being of our employees and their families. That is why we proudly offer a range of family-friendly benefits, and opportunities for career growth and advancement.

We are committed to supporting our employees at every stage of their lives and ensuring they can thrive both professionally and personally. Join us and be a part of a company that values diversity, inclusion and the well-being of it’s employees.

Learn more about Chemtrade by following us on LinkedIn or Facebook and check us out on YouTube: Chemtrade

#chemtrade123

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More about this job

Responsibilities

The Customer Support Coordinator acts as the primary point of contact for customers, managing order processing, invoicing, and resolving service issues. They also collaborate with internal cross-functional teams and third-party suppliers to ensure product continuity and high customer satisfaction.

Requirements

Candidates must have at least 2 years of customer service experience and be bilingual in French and English. A bachelor's degree or an equivalent combination of education and experience is required, along with proficiency in Microsoft Office and ERP systems like SAP.

Skills

Customer service
Order entry
Supply chain
Bilingualism
SAP
ERP systems
Microsoft Office Suite
Communication
Problem solving
Inventory management
Data entry
Risk management
Compliance
Relationship management
Continuous improvement

Benefits

Bonus
Pension contributions
Family-friendly benefits
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Supply Chain
Order Processing
Invoicing
SAP
ERP
Telemetry
Inventory Management
ISO Procedures
Risk Management
Compliance
DMS
SharePoint
Customer Experience
Bilingual
Logistics
Operations
Continuous Improvement
Product Delivery Instruction

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