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Added 4 days ago
MI
MES & Industrial Integration Analyst
Magna International
Milton, ON
- Full-time
Enable reliable, secure, supportable, and well-documented manufacturing-system integration from the plant floor through MES, databases, APIs, dashboards, and approved enterprise platforms.…
Added 4 days ago
MI
MES & Industrial Integration Analyst
Magna International
Milton, ON
- Full-time
Enable reliable, secure, supportable, and well-documented manufacturing-system integration from the plant floor through MES, databases, APIs, dashboards, and approved enterprise platforms.…
Added 9 days ago
NR
CMMS EAM Supervisor
Niagara Region
ON · Niagara, ON
- Full-time
Reporting to the Associate Director of Asset Information Systems, the CMMS/EAM Supervisor provides leadership and expert oversight for computerized maintenance management systems (CMMS) and…
Added 10 days ago
GR
Scada Engineer
Grand River Conservation Authority
Cambridge, ON
- $84,866 to $103,253 CAD / year
- Full-time
…managing the natural resources of the largest inland river system in southern Ontario. Our team is made up of committed and passionate experts in their fields, including scientists,…
Added 10 days ago
EI
Senior Business Analyst, SAP S4 Product Data Management
EPC Industries Limited
Belleville, ON · Amherst, NS
- Full-time
- Temporary
Obligation to take any necessary steps/actions to continue adherence to the Management System (quality and environmental). If the necessary steps are outside assigned authority, there is an…
Added 11 days ago
Epic Willow Pharmacist, Pharmacy - Temporary Full-Time (1.0) (one-year term)
CHEO
Ottawa, ON
…hospital into a 21st century integrated child and youth health…
Added 11 days ago
Business Systems Analyst (Initial Assignment – Willow Team), Information Services – Temporary Full-Time (1.0) (until October 2028)
CHEO
Ottawa, ON
Analyze how new or enhanced features will impact current work processes and determine how it should be used. Investigate end users' preferences while making system configuration decisions.
Added 13 days ago
UO
Senior Coordinator, Competency Assessment
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Determines IT requirements in collaboration with the Supervisor, Project Management, and identifies improvements for the tools and platforms to record and store assessment and evaluation…
Added 17 days ago
C
Business Systems Analyst, Business Intelligence, Information Services – Temporary Full-Time (1.0) (until March 2028)
CHEO
Ottawa, ON
- Full-time
Analyze how new or enhanced features will impact current work processes and determine how it should be used. Investigate end users' preferences while making system configuration decisions.
Added 18 days ago
PH
Biomedical Engineering Technologist P1
Providence Health Care
Langley (District), BC · Langley, BC
- Full-time
…essential services that make up the robust public health care system in our province. Being a Technologist with Providence and LMBME means joining a tight-knit and supportive departmental…
Added 18 days ago
HD
Temporary Senior Officer - Substitute Employee Management System
Halton District School Board
Burlington, ON
- Temporary
Position: Senior Officer - Substitute Employee Management System
Added 26 days ago
MD
Multifamily Systems & Operations Lead - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Coordinate operational components of annual funding cycles, ensuring workflows, configuration, and documentation reflect accurate system behavior and user needs.
Added 1 month ago
MD
Application Development Supervisor - Systems Analysis Unit Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Our Application Development Supervisor role exists to supervise a team of .Net Developers who perform work related to the analysis, design, development, maintenance, and implementation of…
Added 1 month ago
BM
Service Technician II
BOXX Modular (Canada)
Langley (District), BC · Langley, BC
- Full-time
BOXX Modular (Canada) rents, leases and sells temporary and permanent modular buildings, including standard buildings ready for immediate delivery and custom-designed solutions. We work…
Added 1 month ago
HO
Supervisor, Technical Standards (Temporary - 12 Months)
Hydro Ottawa
Ottawa, ON
- Full-time
Reporting to the Manager, Asset Management & Technical Standards, the Supervisor, Technical Standards serves as the technical authority for Hydro Ottawa’s distribution infrastructure and…
Added 1 month ago
CO
Communications Technologist 1/2
City of Winnipeg
Winnipeg, MB
- Full-time
Under the general direction of the Supervisor of Communication Systems Operation , the Communication Technologist I installs, repairs, services/operates, supports, modifies, and…
Added 1 month ago
SD
Information Technologist (Info Tech)
School District No. 43 (Coquitlam)
Coquitlam, BC
- Full-time
The Coquitlam School District invites applications from individuals for the temporary position of ICT Information Technologist. As the third largest school district in the province, we are…
Added 1 month ago
Institute Liaison
Government of Alberta
Edmonton, AB
…partners to support Alberta’s apprenticeship and certification system. The Institute Liaison unit plays an important role in maintaining effective relationships with post-secondary…

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CHEO

Business Systems Analyst (Initial Assignment – Willow Team), Information Services – Temporary Full-Time (1.0) (until October 2028)

Ottawa, ON, Canada

$41.93-$50.97

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Job details

Pay: $41.93-$50.97
Experience: Minimum of 2 years of relevant experience (Essential)
Posting language: English
Posted: Oct 14, 2026

The title and job type details differ. Check the full description.

Original job description

Compensation Pay Range:

$41.93-$50.97

Job Description:

Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.

To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

The Business Systems Analyst ensures ongoing improvement of the software applications forming the Electronic Patient Record and Hospital Information Systems; provides ongoing support to users; gathers and analyzes information regarding clinical workflows and business processes; configures and tests the system based on decisions; and participates in ongoing professional development.

The initial primary function of this position will be to support the optimization and ongoing maintenance of the Epic Willow (Pharmacy) application.

MAIN RESPONSIBILITIES

Confer with application users, operational managers and clinical leadership. Determine unique and specific software requirements.

Analyze how new or enhanced features will impact current work processes and determine how it should be used. Investigate end users' preferences while making system configuration decisions.

Analyze proposed changes to business processes to determine the changes on users and their information systems. Perform in depth analysis of integrated workflows, data collection needs, and other technical considerations. Evaluate proposed changes for their potential to offer improved patient care, lower operating costs and time found without creating risks for the hospital.

Develop and document specifications in conjunction with other Business Systems Analysts to ensure that the application will interact smoothly and efficiently in end-to-end processes.

Prioritize and implement requested changes to the system. Configure software based on decisions and test software to ensure that it meets functional specifications.

Act as a resource for all system users to guide them in the effective use of the software application. Respond to support calls and act as a troubleshooter, interpreting problems as perceived and explained by a wide range of users. Work with the user to investigate the problem and identify a solution.

Deliver presentations and demonstrations related to the application to communicate the impact that a new or upgraded feature will have at various levels of the hospital.

Work with report writers to design reports to enable system users to maximize the potential of the application as a management and patient care tool.

Maintain regular communication with vendor representatives and help vendor staff to better understand the hospital’s operational needs.

Support the training needs of potential users of the application including the efficient and effective use of the system and in new work processes. Adapt instructional techniques to a wide variety of learning needs and degree of familiarity with computer systems.

Develop, maintain, and present training materials including comprehensive manuals for use by users.

Ensure accurate and detailed documentation concerning how and why decisions are made throughout the course of a project, systems design and development, and work process redesign.

Develop comprehensive documentation to describe and explain the intricate software and hardware configurations of the applications. Document frequently asked questions for support documentation and clear standard operation procedures for common tasks.

Recommend and/or create policies governing the use of the application including new/revised work procedures for use in a department or on a hospital-wide basis.

Monitor applications to ensure that their full potential is being used to benefit the hospital and its patients. Develop and present optimization recommendations to clinical and operational leadership.

Maintain and improve knowledge of health information technology and other work-related duties by attending courses, seminars, and in-service training.

Maintain and improve knowledge of the applications by attending vendor courses.

Demonstrate leadership and excellence by actively participating in user groups. Share best practices with colleagues in other hospitals. Maintain up-to-date knowledge of current hospital policies, practices, and procedures.

Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.

Perform other related duties as assigned by supervisor.

QUALIFICATIONS

University Degree in a relevant field, Graduate certificate in Digital Health or similar program and/or experience and formal training combined with demonstrated performance (Essential)

Minimum of 2 years of relevant experience (Essential)
Experience in a health-care environment – basic understanding of clinical workflows and terminology (Preferred)
Previous experience with Epic and/or Epic certification (Preferred)

Comprehensively use computer technology and equipment (Essential)

Strong time management and organizational skills, adjusting priorities as required (Essential)

Communicate effectively and concisely, both orally and in writing (Essential)

Strong problem-solving and analytical skills (Essential)

Deal effectively with internal and external stakeholders (Essential)

Working knowledge of applicable occupational health and safety legislation; general knowledge of corporate/departmental policies and procedures related to health and safety (Essential)

Criminal Record Check (Level 1) (Essential)

Bilingualism (French/English) (Preferred)

*Timeline may be extended or shortened based on operational needs.

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

We thank all those who apply, however, only those to be interviewed will be contacted.

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More about this job

Responsibilities

The Business Systems Analyst is responsible for optimizing and maintaining the Epic Willow pharmacy application and supporting clinical workflows. They analyze software requirements, configure system settings, and provide ongoing troubleshooting and training for end users.

Requirements

Candidates must possess a university degree in a relevant field and at least two years of experience in a similar role. Proficiency in clinical workflows and experience with Epic software are preferred qualifications.

Skills

Business systems analysis
Clinical workflows
Software configuration
System testing
Technical documentation
Troubleshooting
Data analysis
Project management
Stakeholder communication
Training delivery
Epic software
Willow application
Health information technology
Workflow optimization
Requirement gathering

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
Epic
Willow
Pharmacy
Electronic Patient Record
Hospital Information Systems
Clinical Workflows
Software Configuration
System Optimization
Digital Health
Healthcare
Information Services
Data Analysis
Technical Support
Training
Documentation
Workflow Redesign
Occupational Health and Safety
Stakeholder Management
Reporting

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