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CHEO

Director, Facilities Operations and Maintenance – Permanent Full-Time

Ottawa, ON, Canada

$75.67 to $89.19 CAD / hour · Full-time

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Job details

Pay: $75.67 to $89.19 CAD / hour
Job type: Full-time
Apply by: Nov 28, 2026
Experience: Minimum 15 years’ progressive senior management experience in a large, unionized, multi-site healthcare environment, including facilities operations and maintenance (Essential)
Posting language: English
Posted: Oct 29, 2026

Original job description

POSITION SUMMARY

Reporting to the Chief Capital Planning and Development Officer (CCPDO) and working in close partnership with the Director, Capital Projects, the Director, Facilities Operations and Maintenance provides leadership and direction to CHEO’s facilities operations team, fostering a high-performance culture focused on service excellence, accountability, and continuous improvement. As a key member of the Facilities Management, Planning and Development (FMPD) leadership team, the Director collaborates with clinical, operational, and corporate leaders to support current and future healthcare delivery needs.

The Director is accountable for the safe, reliable, and efficient operation of all CHEO facilities, including the main campus, Integrated Treatment Centre (ITC), and off-site locations. This includes oversight of engineering services, plant operations, maintenance, utilities, infrastructure, capital interfaces, and critical building systems. The Director ensures regulatory compliance and system reliability while leading asset management, lifecycle renewal, risk-informed maintenance, sustainability, and emergency preparedness programs, aligned with organizational priorities and uninterrupted patient care.

JOB DESCRIPTION

Develop and implement a facilities management framework aligned with organizational goals and growth plans; establish policies, SOPs, governance structures, service standards, and SLAs, ensuring regulatory and safety compliance
Develop and implement business continuity plans, emergency response procedures, and crisis management protocols
Establish short- and long-term asset management and capital replacement plans
Provide strategic recommendations on infrastructure investment, modernization, and growth initiatives
Benchmark operational performance against healthcare industry best practices
Support the Director, Capital Projects to ensure planning-stage projects align with existing and future infrastructure and maintenance requirements
Contribute to the development of facility master plans aligned with organizational priorities
Direct the operation and maintenance of all CHEO facilities, grounds, utilities, and infrastructure
Lead in-house facilities teams in a unionized environment, overseeing work orders, asset management, contracts, utilities, and workplace infrastructure
Ensure reliable operation and compliance of critical building systems
Establish and monitor performance metrics to ensure reliability, resilience, and operational effectiveness; drive continuous improvement
Support expansion, relocation, consolidation, and workplace transformation initiatives
Develop and oversee preventive, predictive, and corrective maintenance programs aligned with regulatory requirements
Ensure effective use of CMMS and related systems; implement lifecycle management programs for facility assets
Prioritize maintenance activities based on risk and criticality; ensure timely completion of work orders
Drive initiatives to improve asset performance and reduce downtime
Promote best practices in facilities maintenance and maintain industry partnerships
Ensure compliance with healthcare regulations, building codes, fire/life safety, occupational health and safety, environmental requirements, and accreditation standards
Maintain readiness for inspections and accreditation surveys
Lead corrective actions arising from audits and assessments
Maintain accurate regulatory documentation and reporting
Lead facilities emergency preparedness, including business continuity planning and response procedures in collaboration with clinical and emergency teams
Ensure readiness of emergency systems and infrastructure
Participate in incident command and emergency management activities
Coordinate response to utility failures and infrastructure disruptions
Promote a culture of safety and accountability across facilities operations
Ensure compliance with occupational health and safety standards
Conduct risk assessments and implement mitigation plans in collaboration with safety and security teams
Investigate incidents and implement corrective actions
Ensure compliance with IPAC, environmental, and regulatory requirements during maintenance and construction
Support sustainability initiatives, including energy efficiency and resource optimization
Support organizational ESG objectives
Lead digital transformation and automation initiatives across facilities operations
Enable data-driven decision-making through KPIs, dashboards, and analytics
Establish and monitor performance metrics and operational controls
Standardize SOPs, policies, and workflows to ensure consistency and scalability
Collaborate with IT, Procurement, and Finance to integrate systems and technologies
Evaluate emerging technologies to improve service delivery and cost efficiency
Develop and manage operating budgets, ensuring fiscal accountability and effective resource utilization
Identify cost optimization opportunities and operational efficiencies
Develop business cases and ROI analyses for capital investments
Prepare and present financial and operational reports to executive leadership
Ensure financial governance, compliance, and audit readiness
Serve as the primary representative for facilities operations and maintenance
Build and maintain relationships with internal stakeholders, clinical teams, external authorities, and service providers
Present performance metrics and operational updates to leadership and governing bodies
Provide leadership, mentorship, and direction to facilities teams
Foster a high-performance culture focused on service excellence and continuous improvement
Lead succession planning and workforce development initiatives
Set performance objectives, conduct evaluations, and support employee development
Collaborate with Talent Services, Labour Relations, and other partners to support operational effectiveness

QUALIFICATIONS

Criminal Record Check – Level 1 (Required)
Bachelor’s degree in Engineering, Facilities Management, Building Sciences, or related field (Essential)
Master’s degree in Engineering, Business Administration (MBA), Healthcare Administration, Facilities Management, or related discipline (Preferred)
Professional designation such as P.Eng. or BSS (Essential)
PMP or FMP certification (Essential)
Lean methodology training (Preferred)
Minimum 15 years’ progressive senior management experience in a large, unionized, multi-site healthcare environment, including facilities operations and maintenance (Essential)
Experience supporting capital projects from design through construction to operational readiness and maintenance (Essential)
Experience working in a crisis management environment (Essential)
Strong knowledge of building systems, operations, and maintenance practices in a complex healthcare environment (Essential)
Knowledge of applicable legislation, regulations, and standards (Essential)
Strong expertise in hospital facilities systems, infrastructure, and building operations (Essential)
Proven ability to manage maintenance programs and asset lifecycle strategies (Essential)
Solid knowledge of healthcare construction, regulatory compliance, and accreditation requirements (Essential)
Strong understanding of building systems, including utilities, automation, and fire/life safety (Essential)
Demonstrated strategic and operational leadership capabilities (Essential)
Strong financial and business acumen with effective planning and resource management skills (Essential)
Proven ability to lead change, develop teams, and drive performance (Essential)
Effective negotiation skills and ability to manage diverse stakeholders (Essential)
Sound judgment and decision-making under pressure (Essential)
Highly effective communicator with strong executive presentation skills (Essential)
Skilled in report writing and business case development (Essential)
Strong conflict resolution and cross-functional collaboration abilities (Essential)
Bilingualism (English/French) (Preferred)

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More about this job

Responsibilities

Lead the safe, reliable, and efficient operation and maintenance of CHEO facilities, including engineering services, utilities, infrastructure, critical building systems, and asset lifecycle programs. Direct facilities teams and budgets, ensure regulatory compliance and emergency readiness, and collaborate with clinical, corporate, and capital-project leaders to support current and future healthcare needs.

Requirements

Requires a bachelor’s degree in engineering, facilities management, building sciences, or a related field, a professional designation such as P.Eng. or BSS, PMP or FMP certification, and at least 15 years of progressive senior management experience in a large, unionized, multi-site healthcare environment. Candidates must bring extensive facilities and building-systems expertise, capital-project and crisis-management experience, and strong leadership, financial, communication, and stakeholder-management capabilities; a relevant master’s degree, Lean training, and English-French bilingualism are preferred.

Skills

Facilities Operations
Facilities Maintenance
Asset Management
Building Systems
Healthcare Infrastructure
Preventive Maintenance
Regulatory Compliance
Emergency Preparedness
Business Continuity Planning
Capital Planning
Budget Management
Team Leadership
Stakeholder Management
Risk Assessment
Continuous Improvement
Sustainability

Visa sponsorship

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Keywords

Facilities Management
Facilities Operations
Maintenance
Asset Management
Capital Planning
Capital Projects
Building Systems
Utilities
CMMS
Preventive Maintenance
Predictive Maintenance
Corrective Maintenance
Lifecycle Management
Business Continuity Planning
Emergency Response
Crisis Management
Regulatory Compliance
Fire And Life Safety
Occupational Health And Safety
Infection Prevention And Control
Accreditation
Sustainability
Energy Efficiency
Environmental, Social, And Governance
Key Performance Indicators
Dashboards And Analytics
Budget Management
Return On Investment Analysis
P.Eng.
PMP

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