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Added 6 mins ago
FB
Central - Assistant Warehouse Manager
Farm Boy Inc.
Mississauga, ON
- $65,000 to $71,500 CAD / year
- Full-time
…efficiently. Working closely with the Warehouse Operations Manager, this role assists in leading the warehouse team, optimizing operational processes, and maintain high standards of safety,…
Added 6 mins ago
RB
Client Advisor
Royal Bank of Canada
Swan River, MB
- Full-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 6 mins ago
Senior Manager, Product Marketing Strategy, Planning and Delivery, Canadian Banking
Scotiabank
Toronto, ON
Drive sustained and profitable revenue growth through the planning, development and delivery of acquisition and customer engagement marketing programs. As a member of the Marketing Planning…
Added 6 mins ago
G
Enterprise AI Solution Manager
Gorgias
Toronto, ON
- $110,514 to $122,147 CAD / year
- Full-time
At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product…
Added 6 mins ago
AC
Cyber Operations Analyst
Air Canada
Dorval, QC
- Full-time
This position reports to the Manager of the Cyber Security Operations Centre.
Added 6 mins ago
SJ
Store Manager - Peoples Jewellers - Lansdowne Place
Signet Jewelers
Peterborough, ON · Canada - Lansdowne Place - Peterborough, ON
- Full-time
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…
Added 20 mins ago
A
Banking Relationship Sales Representative (Small Business Solutions) – Whitby Territory
ADP
Mississauga, ON
- $71,600 to $121,600 CAD / year
- Full-time
Our Sales teams are at the heart of ADP’s success. Every day, they earn client trust, solve complex business challenges, and build long‑term partnerships that help organizations thrive.
Added 20 mins ago
X
Digital Sales Engineer / Market Development Manager-Automation-Flygt
Xylem
Montreal, QC
- Full-time
…passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable…
Added 20 mins ago
FB
Central - Assistant Warehouse Manager
Farm Boy Inc.
Mississauga, ON
- $65,000 to $71,500 CAD / year
- Full-time
…efficiently. Working closely with the Warehouse Operations Manager, this role assists in leading the warehouse team, optimizing operational processes, and maintain high standards of safety,…
Added 20 mins ago
CF
Financial Services Assistant-EN
Canadian Forces Morale and Welfare Services
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- $19.85 to $23.41 CAD / hour
- Full-time
Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do.…
Added 20 mins ago
N
Senior Implementation Consultant
Nakisa
Montreal, QC
- Full-time
Translate technical features into strategic business benefits to support the customer’s long-term success with Nakisa solutions.
Added 20 mins ago
BC
Analyst, Revenue Growth Management
Bimbo Canada
Toronto, ON · Etobicoke, ON
- Full-time
…moments for millions. Our beliefs are the foundation of our success, and we’re looking for people who share our commitment to…
Added 20 mins ago
K
Staff Technical Program Manager
Kaseya
Vancouver, BC
- Full-time
…environments, driving operational efficiency and long-term business…
Added 22 mins ago
R
Principal Enterprise Architect
RBC
Toronto, ON
- Full-time
Minimum of 3 years of experience in leadership roles either as a direct manager or matrix manager leading technical resources.
Added 22 mins ago
R
Client Advisor
RBC
Swan River, MB
- Full-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 22 mins ago
Enterprise Customer Success Manager
Trolley
Halifax, NS
Reports to: Head of Customer Support & Success
Added 22 mins ago
Enterprise Customer Success Manager
Trolley
Montreal, QC
Reports to: Head of Customer Support & Success
Added 22 mins ago
Assistant Manager / Customer Experience Lead
Laura Canada
Kelowna, BC
We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork,…
Added 22 mins ago
A
Home Expert (Part-Time) - $22.00 - $24.00/hour
Article
Toronto, ON
- $22 to $24 CAD / hour
- Part-time
This is where you come in. As a Home Expert (Part-time), you will play a pivotal role in shaping the success of our brand-new location. You will be the real-life face of Article, bringing…
Added 22 mins ago
O
Data Analyst
OPTrust
Toronto, ON
- Full-time
When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust – in Toronto, London and Sydney – makes a…
Added 22 mins ago
T
Manager, Community Engagement
TD
London, ON · Ottawa, ON
- Full-time
The Manager, Community Engagement is a strategic and operational leader responsible for strengthening the organization’s presence, credibility, and impact within the communities we serve.…
Added 22 mins ago
T
Canadian Commercial Banking Associate
TD
Concord, ON
- Full-time
…moving up to become an Analyst on a team with a Relationship Manager or as a standalone Account Manager. Your future career path in TD Commercial Banking can include a variety of…
Added 22 mins ago
T
Personal Banking Associate Trainee
TD
St. Catharines, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 22 mins ago
T
Data Scientist II
TD
Toronto, ON
- Full-time
Generally, reports to a Senior / Manager role.
Added 22 mins ago
T
Manager, Actuarial
TD
Toronto, ON · Montreal, QC
- Full-time
As the Actuarial Manager - Ontario Pricing, you will play a pivotal role in guiding a skilled team of actuaries to develop innovative pricing models and strategies. Reporting directly to…

CHEO

Labor Relations Manager

Ottawa, ON, Canada

$123,357 to $149,935.5 CAD / year · Full-time

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Job details

Pay: $123,357 to $149,935.5 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

POSITION SUMMARY

Reporting to the Director, Labour Relations & Healthy Workplace, the Manager, Labour & Employee Relations will bring a high level of expertise, leadership and support in the areas of Labour Relations. The Manager will work closely with all levels of management, union representatives and employees to establish and maintain a culture of positive and collaborative labour relations. The Manager will lead negotiations with all union groups and will provide expertise when preparing for and representing the organization in mediation and arbitration cases.

The Manager will be accountable for day to day labour relations and to develop and enhance operational objectives, corporate goals and values.

JOB DESCRIPTION

Manages the labour and employee relations function including collective bargaining, collective agreement application and administration, grievance and arbitration procedures, workplace complaints process, labour relations training, discipline and discharge, attendance awareness. Manages and leads the Labour Relations team. Supports the CTO in the planning and development of goals, objectives and strategies consistent with the Hospital’s mission and vision. Leads in the development and implementation of relevant policies, procedures, and programs and ensures compliance with all applicable legislation and regulations. Leads CHEO’s collective bargaining team and process. Leads and facilitates labour management meetings. Leads the design and development of labour relations education and training initiatives for management and staff. Monitors performance indicators; i.e. number and type of grievances and other complaints, labour management topic themes, occupational health and safety issues/concerns, employee engagement scores etc. and develops solutions to enable positive outcomes. As part of the HR Management team, contributes to the strategic development of HR programs, policies and processes by developing a progressive, business focused labour relations strategy to reflect current and future needs of the organization. Provides expertise, training and support to all levels of management to ensure the effective management of labour relations issues. Establishes and reports on key performance indicators to measure employee relations success and reports on a regular basis. Performs work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/department policies and procedures related to Occupational Health and Safety. Performs other related duties as assigned by supervisor.

The successful candidate will embody organizational values and lead with vision, fairness, and integrity, fostering a culture of trust, respect, and accountability. They are skilled in diplomacy and proactive communication, effectively navigating sensitive labour–management issues and building collaboration across departments.

An exceptional communicator, they can explain complex matters clearly to diverse audiences while actively listening and ensuring all voices are respected. They are confident in leading difficult conversations with professionalism and tact.

As a people leader, they provide clear direction, coaching, and support for career growth, while cultivating a safe, inclusive, and high-performing workplace that balances organizational priorities with staff well-being. By modelling resilience under pressure, they set the tone for a respectful, high-performing workplace.

QUALIFICATIONS

Degree specializing in Human Resources, Labour Relations or a related discipline (Essential)
Certified Human Resources Professional (CHRP) Certification or equivalent designation (Essential)
Minimum seven to ten (7-10) years of progressive relevant experience, with proven experience in team leadership (Essential)
Comprehensive knowledge of labour relations principles, such as collective bargaining, grievance and arbitration procedures and employment legislation (Essential)
Skilled in workplace complaint investigations and dispute resolution mechanisms (Essential)
Criminal Record Check (CRC) (Essential)
Effective leadership, critical thinking and team building skills (Essential)
Excellent communication and interpersonal skills with proven ability to establish trust at all levels (Essential)
Strong negotiations, problem solving, conflict resolution and decision-making skills (Essential)
Demonstrated experience in effectively managing contentious situations / people issues (Essential)
Strong knowledge and experience working with relevant employment and labour legislation (Essential)
Strong organizational and multi-task skills (Essential)
Flexible with working hours to suit operational requirements (Essential)
Demonstrated ability to work in a fast-paced environment (Essential)
Pleasant manner and tactful in dealing with the public, excellent communication, interpersonal and organizational skill (Essential)
Demonstrated initiative, customer service and team work skills (Essential)
Proficiency in the use of MS Office Suite and good general knowledge of payroll/HR information systems (Essential)
Working knowledge of applicable occupational health and safety legislation; general knowledge of corporate/departmental policies and procedures related to health and safety (Essential)
Bilingualism (English/French) (Preferred)

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

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More about this job

Responsibilities

Leads the labour and employee relations function, including collective bargaining, agreement administration, grievances, arbitration, workplace complaints, and labour relations training. Manages the Labour Relations team, advises leaders, develops policies and strategies, monitors performance indicators, and supports positive labour-management relationships.

Requirements

Requires a degree in Human Resources, Labour Relations, or a related discipline; a CHRP certification or equivalent; and 7–10 years of progressive relevant experience, including team leadership. Candidates must have strong labour relations expertise, investigation and dispute-resolution skills, leadership and communication abilities, knowledge of employment and health and safety legislation, and proficiency with Microsoft Office; English-French bilingualism is preferred.

Skills

Labour Relations
Collective Bargaining
Grievance And Arbitration Procedures
Employment Legislation
Dispute Resolution
Team Leadership
Negotiation
Conflict Resolution
Communication
Critical Thinking
Problem Solving
Decision-Making
Occupational Health And Safety
Human Resources Information Systems
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Labour Relations
Employee Relations
Collective Bargaining
Collective Agreements
Grievance Procedures
Arbitration
Mediation
Workplace Complaints
Complaint Investigations
Discipline And Discharge
Attendance Awareness
Labour-Management Meetings
Labour Relations Training
Employment Legislation
Occupational Health And Safety
CHRP Certification
Human Resources
Human Resources Information Systems
Microsoft Office Suite
Performance Indicators
Employee Engagement
Negotiation
Dispute Resolution
Conflict Resolution
Team Leadership
Policy Development
Bilingualism

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