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Added 15 mins ago
FC
Member Experience Representative
FirstOntario Credit Union
Hamilton, ON
- Full-time
…relating to business development as set forth by the Branch Manager at multiple…
Added 15 mins ago
FC
Manager, Information Security
FirstOntario Credit Union
Hamilton, ON
- Full-time
The Manager, Information Security, is responsible for managing the IT security operations centre, which oversees the daily security operations of FirstOntario Credit Union. This role is…
Added 16 mins ago
Licensed Practical Nurse - Casual
Covenant Care + Covenant Living
Calgary, AB
Reporting to the Resident Care Manager (RCM), the Licensed Practical Nurse (LPN) is responsible for managing the day-to-day delivery of care to residents by motivating and empowering the…
Added 16 mins ago
HR Advisor - Employee Relations
New Age Services Inc.
Calgary, AB
Escalate complex or high-risk matters to the HR Manager.
Added 31 mins ago
SD
Cashier Manager, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Prince George, BC
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 31 mins ago
SD
Post Office Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Ensures employees present proper image to the public in accordance with Uniform Policy
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Shoppers Drug Mart
Calgary, AB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 31 mins ago
SD
Receiver, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Richmond, BC
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards associated with perishable items as per the Store Standards
Added 31 mins ago
SE
Manager, DtC (Retail/Ecomm) Data Analytics
Samsung Electronics
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- Full-time
The Manager, DtC Data Analytics reports to the Director, DtC Strategy & Planning and plays a pivotal role in driving data-driven decision-making for the Omnichannel (eStore and SES stores)…
Added 31 mins ago
T
Underwriter I
TD
AB
- Full-time
Reviews, analyzes and evaluates credit applications, in accordance with policy and procedures, to authorize credit for customers, within designated discretionary lending limits.
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Audit Manager I, TD Securities (1151)
TD
Toronto, ON
- Full-time
Execute follow-up of findings raised from regulatory and internal divisional audits in accordance with firm policy
Added 31 mins ago
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Manager - Accounting Policy and Advisory
TD
Toronto, ON
- Full-time
The Manager – Accounting Policy and Advisory (i.e. Specialized Finance Manager, Chief Accountant's Department, Accounting Policy and Advisory), is responsible for the development,…
Added 31 mins ago
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Audit Manager II, Financial Crimes (1148)
TD
Toronto, ON
- Full-time
Oversee/lead audits and/or execute the follow-up of findings arising from internal audits and regulatory reviews in accordance with policy
Added 31 mins ago
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Senior Audit Group Manager, Financial Crimes Fraud and Insider Risk (1158)
TD
Toronto, ON
- Full-time
Identify, mitigate and report on risk issues per enterprise policy / guidelines and ensure appropriate escalation processes are followed
Added 31 mins ago
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Audit Manager II (ATH 993)
TD
Toronto, ON
- Full-time
Oversee/lead audits and/or execute the follow-up of findings arising from internal audits and regulatory reviews in accordance with policy
Added 46 mins ago
TS
Program Coordinator and Facilitator
The Salvation Army in Canada
Vancouver, BC
- Full-time
…programming for Illuminate program clients, reporting to the Manager, Propel Development Center, and in collaboration with Manager of Deborahs…
Added 46 mins ago
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Full Stack Engineer (AI-Enabled)
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- Full-time
Implement retrieval-augmented generation (RAG) capabilities that make internal policy, product, and client information accessible and actionable
Added 46 mins ago
B
Client Service Associate
BMO
Calgary, AB · CALG
- Full-time
…business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and…
Added 46 mins ago
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- Full-time
…business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and…
Added 46 mins ago
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Personal Banking Associate
BMO
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- Full-time
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Added 46 mins ago
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Senior Manager, Lending Fraud Strategy
BMO
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- Full-time
As the Senior Manager, Lending Fraud Strategy you will play a key role in shaping the future of our lending fraud strategy. We're looking for a seasoned leader who can navigate ambiguity,…
Added 46 mins ago
B
Branch Manager in training
BMO
Laval, QC
- Full-time
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Added 46 mins ago
B
Branch Manager
BMO
Montreal, QC
- Full-time
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Added 46 mins ago
B
Personal Banking Associate
BMO
Châteauguay, QC
- Full-time
…business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and…
Added 46 mins ago
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Senior Wealth Planning Consultant
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…business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and…

CHEO

Labor Relations Manager

Ottawa, ON, Canada

$123,357 to $149,935.5 CAD / year · Full-time

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Job details

Pay: $123,357 to $149,935.5 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

POSITION SUMMARY

Reporting to the Director, Labour Relations & Healthy Workplace, the Manager, Labour & Employee Relations will bring a high level of expertise, leadership and support in the areas of Labour Relations. The Manager will work closely with all levels of management, union representatives and employees to establish and maintain a culture of positive and collaborative labour relations. The Manager will lead negotiations with all union groups and will provide expertise when preparing for and representing the organization in mediation and arbitration cases.

The Manager will be accountable for day to day labour relations and to develop and enhance operational objectives, corporate goals and values.

JOB DESCRIPTION

Manages the labour and employee relations function including collective bargaining, collective agreement application and administration, grievance and arbitration procedures, workplace complaints process, labour relations training, discipline and discharge, attendance awareness. Manages and leads the Labour Relations team. Supports the CTO in the planning and development of goals, objectives and strategies consistent with the Hospital’s mission and vision. Leads in the development and implementation of relevant policies, procedures, and programs and ensures compliance with all applicable legislation and regulations. Leads CHEO’s collective bargaining team and process. Leads and facilitates labour management meetings. Leads the design and development of labour relations education and training initiatives for management and staff. Monitors performance indicators; i.e. number and type of grievances and other complaints, labour management topic themes, occupational health and safety issues/concerns, employee engagement scores etc. and develops solutions to enable positive outcomes. As part of the HR Management team, contributes to the strategic development of HR programs, policies and processes by developing a progressive, business focused labour relations strategy to reflect current and future needs of the organization. Provides expertise, training and support to all levels of management to ensure the effective management of labour relations issues. Establishes and reports on key performance indicators to measure employee relations success and reports on a regular basis. Performs work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/department policies and procedures related to Occupational Health and Safety. Performs other related duties as assigned by supervisor.

The successful candidate will embody organizational values and lead with vision, fairness, and integrity, fostering a culture of trust, respect, and accountability. They are skilled in diplomacy and proactive communication, effectively navigating sensitive labour–management issues and building collaboration across departments.

An exceptional communicator, they can explain complex matters clearly to diverse audiences while actively listening and ensuring all voices are respected. They are confident in leading difficult conversations with professionalism and tact.

As a people leader, they provide clear direction, coaching, and support for career growth, while cultivating a safe, inclusive, and high-performing workplace that balances organizational priorities with staff well-being. By modelling resilience under pressure, they set the tone for a respectful, high-performing workplace.

QUALIFICATIONS

Degree specializing in Human Resources, Labour Relations or a related discipline (Essential)
Certified Human Resources Professional (CHRP) Certification or equivalent designation (Essential)
Minimum seven to ten (7-10) years of progressive relevant experience, with proven experience in team leadership (Essential)
Comprehensive knowledge of labour relations principles, such as collective bargaining, grievance and arbitration procedures and employment legislation (Essential)
Skilled in workplace complaint investigations and dispute resolution mechanisms (Essential)
Criminal Record Check (CRC) (Essential)
Effective leadership, critical thinking and team building skills (Essential)
Excellent communication and interpersonal skills with proven ability to establish trust at all levels (Essential)
Strong negotiations, problem solving, conflict resolution and decision-making skills (Essential)
Demonstrated experience in effectively managing contentious situations / people issues (Essential)
Strong knowledge and experience working with relevant employment and labour legislation (Essential)
Strong organizational and multi-task skills (Essential)
Flexible with working hours to suit operational requirements (Essential)
Demonstrated ability to work in a fast-paced environment (Essential)
Pleasant manner and tactful in dealing with the public, excellent communication, interpersonal and organizational skill (Essential)
Demonstrated initiative, customer service and team work skills (Essential)
Proficiency in the use of MS Office Suite and good general knowledge of payroll/HR information systems (Essential)
Working knowledge of applicable occupational health and safety legislation; general knowledge of corporate/departmental policies and procedures related to health and safety (Essential)
Bilingualism (English/French) (Preferred)

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

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More about this job

Responsibilities

Leads the labour and employee relations function, including collective bargaining, agreement administration, grievances, arbitration, workplace complaints, and labour relations training. Manages the Labour Relations team, advises leaders, develops policies and strategies, monitors performance indicators, and supports positive labour-management relationships.

Requirements

Requires a degree in Human Resources, Labour Relations, or a related discipline; a CHRP certification or equivalent; and 7–10 years of progressive relevant experience, including team leadership. Candidates must have strong labour relations expertise, investigation and dispute-resolution skills, leadership and communication abilities, knowledge of employment and health and safety legislation, and proficiency with Microsoft Office; English-French bilingualism is preferred.

Skills

Labour Relations
Collective Bargaining
Grievance And Arbitration Procedures
Employment Legislation
Dispute Resolution
Team Leadership
Negotiation
Conflict Resolution
Communication
Critical Thinking
Problem Solving
Decision-Making
Occupational Health And Safety
Human Resources Information Systems
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Labour Relations
Employee Relations
Collective Bargaining
Collective Agreements
Grievance Procedures
Arbitration
Mediation
Workplace Complaints
Complaint Investigations
Discipline And Discharge
Attendance Awareness
Labour-Management Meetings
Labour Relations Training
Employment Legislation
Occupational Health And Safety
CHRP Certification
Human Resources
Human Resources Information Systems
Microsoft Office Suite
Performance Indicators
Employee Engagement
Negotiation
Dispute Resolution
Conflict Resolution
Team Leadership
Policy Development
Bilingualism

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