Director of First Impressions (Front Desk)
- Langford, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Director of First Impressions (Front Desk Reception).
Days | Tuesday to Saturday | 7:30 a.m. – 3:30 p.m.
At Cherish at Central Park, we believe every interaction has the power to brighten someone's day. We are dedicated to creating an environment that nurtures the human spirit while promoting independence, dignity, and quality of life for our senior residents.
Our team is built on the values of compassion, honesty, respect, and commitment. By working closely with our residents and bringing laughter, kindness, and joy into everyday moments, we help create a vibrant community where residents, families, and employees feel welcomed, valued, and connected.
About The Role
As our Director of First Impressions, you are much more than a receptionist - you are the welcoming face and heart of our community. Every resident, family member, visitor, and team member who walks through our doors will experience your warmth, professionalism, and genuine care.
This is a full-time daytime position working Tuesday through Saturday from 7:30 a.m. to 3:30 p.m.
Responsibilities
Education:
At Cherish at Central Park, we truly value our exceptional employees. If you believe your positive energy makes a difference, share our passion for service excellence, and are committed to enriching the lives of seniors, we'd love to hear from you.
Days | Tuesday to Saturday | 7:30 a.m. – 3:30 p.m.
At Cherish at Central Park, we believe every interaction has the power to brighten someone's day. We are dedicated to creating an environment that nurtures the human spirit while promoting independence, dignity, and quality of life for our senior residents.
Our team is built on the values of compassion, honesty, respect, and commitment. By working closely with our residents and bringing laughter, kindness, and joy into everyday moments, we help create a vibrant community where residents, families, and employees feel welcomed, valued, and connected.
About The Role
As our Director of First Impressions, you are much more than a receptionist - you are the welcoming face and heart of our community. Every resident, family member, visitor, and team member who walks through our doors will experience your warmth, professionalism, and genuine care.
This is a full-time daytime position working Tuesday through Saturday from 7:30 a.m. to 3:30 p.m.
Responsibilities
- Welcome residents, families, visitors, and staff with a friendly and professional demeanor.
- Answer and direct incoming telephone calls promptly and courteously.
- Perform general reception and administrative duties.
- Maintain schedules and assist with appointment coordination.
- Respond appropriately to emergency calls and situations.
- Support various departments with clerical and organizational tasks.
- Help foster a positive, engaging, and welcoming atmosphere throughout the community.
- Outstanding customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency with Microsoft Word and Excel.
- The ability to remain calm, professional, and compassionate in a fast-paced environment.
- A positive attitude and a genuine passion for working with seniors.
- Love making people smile.
- Can tell a great joke.
- Enjoy participating in social events and community activities.
Education:
- Secondary school diploma (required).
- Minimum of one year of administrative assistant experience (required).
- Minimum one year of receptionist experience (required).
- Fluent in spoken and written English (required).
At Cherish at Central Park, we truly value our exceptional employees. If you believe your positive energy makes a difference, share our passion for service excellence, and are committed to enriching the lives of seniors, we'd love to hear from you.
More about this job
Responsibilities
Welcome residents, families, visitors, and staff; answer and direct calls; handle reception and administrative duties; and coordinate schedules and appointments. Respond to emergencies, support departments with clerical tasks, and help maintain a positive, welcoming community atmosphere.
Requirements
A secondary school diploma, at least one year of administrative assistant experience, and at least one year of receptionist experience are required. Candidates must be fluent in spoken and written English, proficient in Microsoft Word and Excel, and bring strong communication, organizational, customer service, and interpersonal skills.
Skills
- Customer Service
- Interpersonal Skills
- Verbal Communication
- Written Communication
- Organization
- Multitasking
- Microsoft Word
- Microsoft Excel
- Telephone Etiquette
- Appointment Coordination
- Emergency Response
- Administrative Support
- Clerical Support
- Compassion
- Professionalism
- Reception
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Hospitality
- Healthcare
Keywords
- Front Desk
- Reception
- Senior Living
- Hospitality
- Customer Service
- Administrative Duties
- Receptionist Experience
- Microsoft Word
- Microsoft Excel
- Telephone Calls
- Appointment Coordination
- Schedule Management
- Emergency Response
- Clerical Support
- Organizational Tasks
- Resident Relations
- Family Relations
- Community Activities
- English Fluency