HOME-BASED CARE OPERATIONAL SUPERVISOR
- Sandringham, NL, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 3–5 years’ relevant experience in healthcare, welfare, community services, NPO/NGO, administration or operations.
- Posting language
- English
- Posted
Original job description
Location: Sandringham, Johannesburg
Position Type: full time – fixed term contract
Purpose of the Job
To provide day-to-day operational and administrative supervision across the Home-Based Care programme, ensuring the effective coordination of services, staff, clients and operational processes. The role provides operational continuity, supports the resolution of client and service-delivery matters, and ensures that programme activities are implemented efficiently and in accordance with established policies, procedures and service standards.
The Operational Supervisor acts as a key link between the HBC team, clients, families, service providers and internal departments, supporting service coordination, client navigation, administration, reporting and continuous improvement.
Role and Responsibilities
Operational Supervision & Service Coordination
Qualifications and Education Requirements
Preferred Skills
Position Type: full time – fixed term contract
Purpose of the Job
To provide day-to-day operational and administrative supervision across the Home-Based Care programme, ensuring the effective coordination of services, staff, clients and operational processes. The role provides operational continuity, supports the resolution of client and service-delivery matters, and ensures that programme activities are implemented efficiently and in accordance with established policies, procedures and service standards.
The Operational Supervisor acts as a key link between the HBC team, clients, families, service providers and internal departments, supporting service coordination, client navigation, administration, reporting and continuous improvement.
Role and Responsibilities
Operational Supervision & Service Coordination
- Supervise and coordinate the day-to-day operational activities of the HBC programme.
- Monitor service delivery, workflows, schedules and operational requirements to ensure continuity of services.
- Coordinate appointments, transport, referrals, service providers and other operational requirements.
- Provide guidance and support to staff on routine operational matters and ensure agreed actions are followed through.
- Identify operational challenges, service gaps and recurring issues and escalate or recommend appropriate solutions.
- Ensure effective communication and coordination across the HBC team and relevant internal departments.
- Maintain a strong understanding of HBC services and the wider services available within the organisation.
- Receive and screen potential client and family enquiries and establish the appropriate service pathway.
- Ensure clients are appropriately directed to the relevant HBC programme, internal department or external service.
- Coordinate referrals and follow-up to ensure that client needs are appropriately addressed.
- Support staff with complex or urgent client and family matters and facilitate appropriate interventions.
- Maintain professional, compassionate and respectful relationships with clients and families.
- Coordinate the immediate operational response to client, family and service-delivery issues.
- Support social workers and relevant team members with urgent client matters and interventions.
- Provide operational continuity when the Programme Manager is unavailable, within established procedures and delegated authority.
- Coordinate urgent referrals, appointments, transport, staffing and service-provider requirements.
- Ensure incidents and urgent matters are appropriately documented, followed up and escalated where required.
- Escalate matters requiring clinical, statutory, disciplinary, HR or significant financial decision-making to the appropriate authority.
- Provide day-to-day operational supervision and support to HBC staff.
- Assist with staff scheduling, leave planning and workforce coordination to support service continuity.
- Coordinate staff onboarding, orientation and operational training requirements.
- Monitor adherence to operational procedures, service standards and agreed work practices.
- Identify training, support and operational needs and bring these to the attention of the Programme Manager.
- Promote effective teamwork, communication, accountability and service excellence.
- Ensure accurate and up-to-date client records, databases and programme documentation.
- Monitor the completion of required administrative processes and documentation.
- Compile programme statistics, operational reports and management information as required.
- Monitor programme KPIs and service-delivery information and highlight emerging trends or concerns.
- Maintain SOPs, forms, templates and administrative systems in collaboration with the Programme Manager.
- Support audits, quality reviews, accreditation requirements and corrective-action processes.
- Identify opportunities to improve operational efficiency, service quality and client experience.
- Oversee the day-to-day administration and coordination of Rimon Private Care services.
- Coordinate caregiver recruitment administration, onboarding, placements and related documentation.
- Coordinate communication between caregivers, clients and families.
- Assist with quotations, service agreements, invoicing and placement administration.
- Monitor rosters, leave arrangements and operational requirements.
- Maintain accurate placement records and compile relevant operational statistics and reports.
- Support the Programme Manager with monitoring programme expenditure and Cost Centres.
- Process and coordinate invoices, purchase requests, quotations and procurement requirements within delegated authority.
- Maintain appropriate records relating to programme expenditure, assets, stock and resources.
- Identify operational resource requirements and communicate potential budget pressures to the Programme Manager.
- Provide information required for donor, grant and management reporting.
- Assist the Programme Manager with operational and strategic planning.
- Participate in service and programme gap assessments.
- Identify recurring client needs, operational challenges and opportunities for service improvement.
- Support the implementation of approved projects, new services and operational initiatives.
- Prepare information, reports and operational analysis to support management decision-making.
- Assist with the development and implementation of improved processes and service-delivery systems.
- Liaise professionally with clients, families, caregivers, hospitals, specialists, community organisations and service providers.
- Coordinate with internal departments including Social Work, Finance/Accounts, Care Services and other relevant organisational services.
- Ensure relevant information is communicated accurately and timeously.
- Maintain effective working relationships with internal and external stakeholders.
Qualifications and Education Requirements
- Relevant qualification in Social Services, Healthcare Administration, Business Administration, Operations Management, Project Management or a related field.
- Minimum 3–5 years’ relevant experience in healthcare, welfare, community services, NPO/NGO, administration or operations.
- Previous experience in a supervisory, coordination or team-lead capacity.
- Experience working with clients, families and multidisciplinary teams.
- Experience in programme administration, reporting and operational coordination.
Preferred Skills
- Strong operational and administrative coordination skills.
- Previous supervisory or team coordination experience.
- Excellent organisational and time-management abilities.
- Strong client service and interpersonal skills.
- Effective problem-solving and decision-making within delegated authority.
- Ability to manage multiple priorities in a high-volume environment.
- Strong written and verbal communication skills.
- Ability to handle sensitive and confidential information appropriately.
- Strong reporting, data management and attention-to-detail skills.
- Ability to work collaboratively within a multidisciplinary environment.
- Resilience and emotional maturity when dealing with complex client and family situations.
- Proactive, solutions-focused and adaptable approach.
- Commitment to dignity, compassion, integrity and service excellence.
More about this job
Responsibilities
Supervise daily operations and staff coordination for the Home-Based Care programme, including client screening, service navigation, urgent operational support, and coordination with families, caregivers, providers, and internal teams. Maintain programme records, reporting, quality processes, resource administration, and Rimon Private Care operations while supporting service improvements and the Programme Manager.
Requirements
A relevant qualification in social services, healthcare or business administration, operations management, project management, or a related field is required. The role calls for 3–5 years of relevant experience, including supervisory or coordination experience, client and multidisciplinary team work, and programme administration and reporting; Home-Based Care experience is advantageous.
Skills
- Operational Coordination
- Administrative Supervision
- Staff Supervision
- Workforce Scheduling
- Client Service
- Service Navigation
- Referral Coordination
- Crisis Support
- Programme Administration
- Reporting
- Data Management
- Budget Monitoring
- Procurement Coordination
- Stakeholder Communication
- Problem-Solving
- Quality Improvement
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Management & Leadership
- Social Services
- Administrative
- Human Resources
Keywords
- Home-Based Care
- Operational Supervision
- Service Coordination
- Client Screening
- Service Navigation
- Referral Coordination
- Crisis Response
- Staff Scheduling
- Workforce Coordination
- Onboarding
- Programme Administration
- Client Records
- Programme Statistics
- Key Performance Indicators
- Standard Operating Procedures
- Quality Assurance
- Audit Support
- Rimon Private Care
- Caregiver Recruitment
- Placement Administration
- Invoicing
- Cost Centre Monitoring
- Procurement
- Budget Monitoring
- Donor Reporting
- Stakeholder Coordination
- Multidisciplinary Teams
- Service Improvement