SOCIAL AUXILIARY WORKER / ADMINISTRATIVE SUPPORT

Location: Sandringham, Johannesburg

Position Type: Fixed term

Purpose of the Job

To provide support and assistance to the professional team at Arcadia, with a particular focus on case administration, record-keeping, follow-up with service providers, and supporting the implementation of children’s Individual Development Plans (IDPs). The position will help ensure that children’s needs are attended to and that essential administrative and care responsibilities are maintained during the social worker’s absence.

Role and Responsibilities

Role and Responsibilities

• Case administration and record-keeping
  
  

– Maintain and update individual children’s case files

– Ensure that reports, court documentation, care plans and other required documents are filed and up to date

– Maintain records of family visits, telephone calls, appointments and other case-related activities

– Monitor outstanding documentation and follow up on deadlines

– Assist wherever needed by the team to complete administrative, organisational and planning tasks

– Assist with managing the calendars and appointments for each child

• Children’s care and development
  
  

– Follow up on appointments with psychologists, therapists, schools and other service providers

– Compile feedback reports with information from CYCWs and management for therapeutic appointments

– Take children to and from appointments

– Record relevant information

– Assist with school follow-up and applications to new schools and universities

• Family and stakeholder liaison
  
  

– Assist with arranging and coordinating family visits, telephone calls and contact with parents

– Follow up with parents, foster parents, schools, therapists and other relevant stakeholders as directed

Qualifications And Education Requirements

• Advantageous to be registered with the SACSSP and have current registration card
• MUST HAVE A DRIVERS LICENSE AND OWN RELIABLE CAR
  
  

Preferred Skills

• Strong administrative ability: Able to maintain accurate case files, update records, prepare reports and manage documentation efficiently.
• Good organisational skills: Able to prioritise tasks, manage deadlines and keep track of outstanding work.
• Computer literacy: Confident using Microsoft Word, Excel, email and electronic record-keeping systems.
• Attention to detail: Ensures that reports, records and case documentation are accurate, complete and properly filed.
• Communication skills: Communicates clearly and professionally with children, parents, staff, schools and service providers. Must be proficient in the English Language
• Confidentiality and discretion: Handles sensitive information about children and families appropriately.
• Time management: Works efficiently and can manage a busy workload with minimal day-to-day supervision and monitoring. Ability to work independently
• Teamwork: Works collaboratively with the social worker, CYCWs, management and external professionals.