Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Lifecycle Marketing Manager (Real Estate Fintech)
Talencore
Toronto, ON
Work Arrangement: Hybrid, onsite 2 days per week
Added 14 mins ago
AG
District Manager
Acosta Group
Ajax, ON
- Full-time
…Eastern Ontario, supporting a large multi-national beverage client. This leadership role is responsible for building a high-performing team, driving execution excellence, developing talent,…
Added 14 mins ago
AG
District Manager
Acosta Group
Pickering, ON
- Full-time
…Eastern Ontario, supporting a large multi-national beverage client. This leadership role is responsible for building a high-performing team, driving execution excellence, developing talent,…
Added 14 mins ago
TP
Senior Human Resources Advisor
The Portfolio Group
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
Work environment: 5 days in office, Downtown Toronto off King and Union station
Added 22 mins ago
Software Engineer
Questrade
Toronto, ON
Cross-Functional Collaboration: Partner closely with Marketing, Product, and QA teams to clarify requirements, resolve functional ambiguities early, and seamlessly deliver landing pages,…
Added 22 mins ago
Senior Product Manager, Everyday Banking
Questrade
Toronto, ON
You are a Cash Flow Master. You can partner with the Card team to ensure a flawless point-of-sale experience and provide enriched, clear transaction histories.
Added 22 mins ago
Senior Manager, JSOC & Threat Hunting
Questrade
Toronto, ON
Develop and run a proactive threat hunting program covering employee-facing and client-facing threats, informed by threat intelligence, attacker behaviours, environmental risk and observed…
Added 22 mins ago
Senior Manager, Analytics & Insights
Questrade
Toronto, ON
…proactively identify commercial opportunities across the end-to-end client…
Added 22 mins ago
Senior Manager, Analytics Engineering
Questrade
Toronto, ON
…this role establishes a single, trusted 360-degree view of the client and builds an AI-native self-serve data ecosystem that powers business intelligence and autonomous agents. The role…
Added 22 mins ago
Senior Manager, Account Management - Questbank
Questrade
Toronto, ON
…Supervisors and Account Management Specialists, to drive superior client outcomes, achieve key performance metrics, and foster a high-performing, service…
Added 22 mins ago
Mortgage Fulfillment Specialist
Questrade
Toronto, ON
Effectively partner with Mortgage Advisory (Alt-A) to deliver top of class experience to our partners.
Added 22 mins ago
Business Development Manager
Questrade
Québec, QC
Suivre les procédures de lutte contre le blanchiment d’argent (LCBA) pour tous les dossiers, en mettant l’accent sur les règles de connaissance du client.
Added 22 mins ago
Bilingual Broker Onboarding Specialist
Questrade
Toronto, ON · Québec, QC
Respecter rigoureusement les procédures de lutte contre le blanchiment d'argent (LBA), en mettant un accent particulier sur les règles de « connaissance du client » (KYC).
Added 30 mins ago
FG
Information Technology Business Analyst
FDM Group
Toronto, ON
- Contract
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 44 mins ago
IR
Payroll accountant
Impact Recruitment
West Vancouver, BC
- $65,000 to $73,000 CAD / year
Our client is seeking a hands-on, detail-oriented Payroll Accountant to join their accounting team for a maternity leave coverage contract. This is a high-volume, fast-paced role supporting…
Added 44 mins ago
Lifecycle Marketing Manager (Real Estate Fintech)
Talencore
Toronto, ON
Work Arrangement: Hybrid, onsite 2 days per week
Added 1 hour ago
SM
RQ11821 – Change Management Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 1 hour ago
SM
RQ11119 – Applications Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 1 hour ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 2 hours ago
AC
Senior Accountant, Accounting Advisory Services (AAS)
ACCA Careers
Toronto, ON
- Full-time
Update manager or engagement partner on the progress of engagements
Added 3 hours ago
ND
PowerBI Technical Lead
NTT DATA Americas, Inc.
Toronto, ON
- Full-time
Partner with Finance, data engineering, and platform teams to translate business requirements into robust reporting solutions.
Added 3 hours ago
A
Administrative Assistant 1 [AQ-26753]
Aquent
Vancouver, BC
- $20 to $21 CAD / hour
- Contract
Our client is a globally recognized leader in technology and innovation, dedicated to empowering customers and driving operational excellence on a massive scale. By joining this vibrant and…
Added 3 hours ago
A
Dealership Retail Experience Strategist [AQ-26709]
Aquent
Vancouver, BC
- $36 to $39 CAD / hour
- Contract
Aquent is proud to partner with a globally recognized leader in the automotive industry, a company dedicated to delivering unparalleled driving experiences and exceptional customer service.…
Added 3 hours ago
RP
Senior Legal Assistant
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Senior Legal Assistant to support a busy Legal department with residential real estate transactions, conveyancing activities, property administration, and legal…
Added 4 hours ago
J
Commercial Insurance Director
JobsMedia.io
Toronto, ON
- Full-time
Partner with producers, account management teams, and insurance markets to deliver strong client outcomes.

Chexy Inc.

Customer Success Lead (SMB)

Toronto, ON, Canada

Full-time

Apply on chexy.applytojobs.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years of experience in Customer Success, Account Management, Implementation, or high-touch Support serving SMB customers (fintech/payments or SaaS experience is a plus).
Posting language: English
Posted: Jan 13, 2026

Original job description

At Chexy, we’re reshaping the way money moves - making payments smarter, faster, and more rewarding.

We started by being the first in Canada to let people pay their biggest and most painful bills with credit cards and earn rewards on money they had to spend anyway. Now, we’re on a much bigger mission: to build a super app that acts as your co-pilot for all your money - helping you get more value from every dollar you spend.

As a high-growth fintech startup, we’re at the forefront of payments innovation, and we’re looking for hungry, ambitious people to help us scale. If you thrive in a fast-moving, high-energy environment and want to be part of something big, we’d love to work with you.

About this role

We’re looking for an experienced, relationship-driven Customer Success Lead (SMB) to own the end-to-end experience for our Small & Medium Business (SMB) customers. In this role you will provide high-touch, high-quality support and success for our SMB customers - primarily via email and Intercom - while building the SMB customer success “program” (playbooks, workflows, and standards) so the experience is consistent as we grow. You will partner closely with our Growth/Sales team to ensure new SMB clients are onboarded smoothly and set up for long-term success.

What You’ll Do

SMB Customer Ownership & Relationship Management

Own a portfolio of SMB customers as their primary post-sale point of contact.
Build trusted relationships with SMB decision-makers and operators through proactive communication, check-ins, and thoughtful follow-through.
Ensure customers have a consistently excellent experience across onboarding, payments/operations, and ongoing support.

SMB Onboarding (Partnering with Growth/Sales)

Work closely with Growth/Sales to ensure a clean handoff and a strong “first 30 days” experience for every new SMB client.
Run onboarding kickoffs, collect requirements, align on timelines, and set expectations.
Coordinate internally to unblock onboarding (product, engineering, operations, risk/fraud, etc.) and drive customers to first value quickly.
Maintain/iterate an SMB onboarding checklist and standard onboarding communications.

High-Touch SMB Support & Escalations

Respond to SMB inquiries via email and our CX platform (encouraging fast, high-quality resolutions).
Troubleshoot issues end-to-end: clarify needs, identify root causes, coordinate fixes, and close the loop.
Handle escalations with calm urgency - keeping customers informed while mobilizing internal teams.

Build the SMB Customer Success Program (Process + Quality)

Design and document SMB-specific success workflows and standards (SOPs, macros, templates, SLAs, escalation paths).
Create/maintain customer-facing and internal documentation: help articles, FAQs, onboarding guides, playbooks.
Identify recurring SMB issues and drive continuous improvement through better process, automation, and product feedback.
Improve how our chatbot-first CX operation supports SMBs (e.g., routing rules, escalation triggers, internal handoff protocols).

What We’re Looking For

3+ years of experience in Customer Success, Account Management, Implementation, or high-touch Support serving SMB customers (fintech/payments or SaaS experience is a plus).
Proven ability to manage customer relationships with excellent written communication (email is a core channel for this role).
Strong troubleshooting and problem-solving skills - you can navigate ambiguity, investigate issues, and coordinate cross-functionally.
Process-minded and organized: you enjoy building playbooks, improving workflows, and making things repeatable.
Comfortable working closely with a Growth/Sales team to deliver a great onboarding experience and smooth handoffs (without being responsible for upsells).
Tech-savvy: comfortable learning tools quickly and working in platforms like Intercom (or similar), Notion, Slack, and Google Suite.
This role is fully in-office 5 days a week .

Nice to Have

Experience at an early-stage or fast-growing startup
Experience at a fintech or a B2C SaaS company
Familiarity with payment products (card issuing, money transfers, credit, etc.)

Apply on chexy.applytojobs.ca About employer

More about this job

Responsibilities

The Customer Success Lead at Chexy will be the main contact for small business customers after the sale, handling their questions, troubleshooting issues and escalations, and onboarding new clients. They will also design the playbooks, templates and workflows that keep the support experience consistent as the company grows.

Requirements

Candidates need 3+ years in customer success, account management, implementation or high-touch support for SMB customers, with strong written communication, problem-solving and process skills. Fintech, payments or SaaS experience is a plus.

Skills

Intercom
Notion
Slack
Google Workspace
Email support
Customer onboarding
Troubleshooting
Escalation management
Process documentation
SOP creation
Workflow design
Cross-functional coordination
SLA management
Help center documentation
Macro and template creation
Chatbot routing
Payment products
Card issuing
Money transfers

Keywords

Customer Success
SMB
Account Management
Customer Onboarding
Implementation
Intercom
Notion
Slack
Google Workspace
Customer Support
Escalation Management
Process Improvement
Playbooks
SOP
Fintech
Payments
Credit cards
SaaS
Startup
Customer Retention

Seniority

Mid level

Tools

Intercom
Notion
Slack
Google Suite

Languages

English

Report this job

Work requirements

Jobs in Canada