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Added 33 mins ago
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Director, Operations - WaterTech - Canada
BluMetric
Ottawa, ON
- $130,000 to $155,000 CAD / year
- Full-time
BluMetric Environmental Inc. is seeking an experienced Director, Operations – WaterTech to lead the operational execution and continued growth of our WaterTech business as we rapidly expand…
Added 33 mins ago
NC
Project Manager, Internal Initiatives
Nuvollo Corp.
Toronto, ON
- Full-time
Lead and coordinate internal projects across HR, Finance, Operations, Technology, and Corporate Services
Added 33 mins ago
GC
Geomodeller/Structural Geologist
GEI Consultants, Inc.
Listowel, ON
- Full-time
…part of our team of experts. The successful candidate will lead projects in Canada and worldwide in the mining and infrastructure…
Added 49 mins ago
C
Solution Delivery and Integration Lead
CGI
Toronto, ON
- Contract
Align Solution Architects, Product Owners, development teams, infrastructure, QA, operations, and business stakeholders.
Added 49 mins ago
GC
Senior Analyst, Shared Service
Glencore Canada
Sparwood, BC
- $95,000 to $112,000 CAD / year
- Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 49 mins ago
GC
Coordinator, Training
Glencore Canada
Elkford, BC
- $109,000 to $128,000 CAD / year
- Full-time
Lead, engage, and coordinate your team of hourly trainers to execute training while aligning with the Mine Operations departments training priorities
Added 1 hour ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Toronto, ON
- Full-time
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers,…
Added 2 hours ago
PC
HES Manager - Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and…
Added 2 hours ago
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Software Engineer - Partner Platform
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
…Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models…
Added 3 hours ago
BC
Project HR Lead
Bechtel Corporation
Toronto, ON
- Full-time
…objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our…
Added 3 hours ago
B
Software Engineer - Partner Platform
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
…Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models…
Added 3 hours ago
WC
HR Generalist (Brampton, ON)
Wolseley Canada Inc.
Toronto, ON · North York, ON
- Full-time
…attendance management, workplace investigations, and day-to-day HR…
Added 3 hours ago
DW
Project Manager (IT)
DP World
Burnaby, BC
- Full-time
Lead the development of various project plans, ensuring alignment of activities and priorities. Provide project status updates and key deliverables.
Added 4 hours ago
C
Solution Delivery and Integration Lead
CGI
Toronto, ON
- Full-time
Align Solution Architects, Product Owners, development teams, infrastructure, QA, operations, and business stakeholders.
Added 4 hours ago
B
Director, Operations - WaterTech - Canada
BluMetric
Ottawa, ON
- Full-time
BluMetric Environmental Inc. is seeking an experienced Director, Operations – WaterTech to lead the operational execution and continued growth of our WaterTech business as we rapidly expand…
Added 4 hours ago
TU
Research Assistant - Clinical Research Database Specialist
The University of British Columbia
Vancouver, BC
- $5,538.94 to $6,497.44 CAD / month
- Full-time
…Research Assistant will implement modern, scalable, big-data infrastructure. Working with surgeon investigators and the Research Coordinator, the incumbent reviews existing data sources,…
Added 4 hours ago
R
Marketing Operations Manager
Relay
Remote, Canada
- Full-time
- Remote
Experience building RevOps infrastructure from the ground up or scaling operations in a high-growth environment.
Added 5 hours ago
K
Business Development Manager - Alberta
Kiewit
AB · Edmonton, AB
- Full-time
Kiewit’s Western Canada District is seeking a Business Development Manager to lead strategic pursuit efforts across Alberta, with a focus on heavy civil, transportation, and infrastructure…
Added 5 hours ago
GF
LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT
Gold Fields Windfall
Montreal, QC
- Full-time
Our client is currently seeking a LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT.
Added 5 hours ago
ET
Director, Cybersecurity, Digital Transformation, Applications, Data and Artificial Intelligence
E2IP TECHNOLOGIES
Montreal, QC
- Full-time
…strategy, our artificial intelligence capabilities, our core IT infrastructure and collaboration tooling, our help desk function, and our technology project portfolio across our sites in…
Added 5 hours ago
O
Consultant(e) en implantation principal // Senior implementation consultant
Onomatic
Montreal, QC
- Full-time
…fonctionnement des entrepôts, des centres de distribution et des opérations de fabrication. Nous proposons une couche d'exécution unifiée qui relie et orchestre en temps réel la robotique,…
Added 5 hours ago
SR
Information Technology Network Manager
Strategy Recruitment Group
Brampton, ON
- Full-time
Our client is seeking an experienced IT Infrastructure & Cybersecurity Manager to oversee IT operations, strengthen cybersecurity, and manage infrastructure across multiple locations.
Added 5 hours ago
TC
MEP Project Manager
Turner Construction | Canada
Toronto, ON
- Full-time
Co-lead MEP Coordination Process with Virtual Design Construction Engineer to ensure overall installation complies with design requirements, operations and maintenance fundamentals, and…
Added 5 hours ago
CC
Sr. Principal Program Lead, Digital Transformation & Technology
Chick-fil-A Corporate Support Center
Mississauga, ON
- Full-time
…of core restaurant systems, payment solutions, and network infrastructure, with a particular focus on successfully opening and scaling new restaurants. The leader will also play a critical…
Added 5 hours ago
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Network Engineer
Nutrien
Calgary, AB
- Full-time
Partner closely with business units, regional Information Technology (IT), Network Operations, and other infrastructure teams to prioritize demand, align delivery timelines, and ensure…

Chick-fil-A Corporate Support Center

Sr. Principal Program Lead, Digital Transformation & Technology

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

Overview

As Chick-fil-A continues to expand in Canada, we are seeking a visionary technology leader to shape and advance the market’s digital and technology ecosystem. This role will be responsible for ensuring that restaurant technology platforms, digital capabilities, and support services effectively enable Operators to deliver an exceptional restaurant experience.

In partnership with internal stakeholders and third-party vendors, this role will oversee the implementation, support, and continuous improvement of core restaurant systems, payment solutions, and network infrastructure, with a particular focus on successfully opening and scaling new restaurants. The leader will also play a critical role in guiding the transition to a new technology stack and ecosystem, helping position Canada for future growth.

This individual will help define and execute the long-term technology strategy for Canada, shaping a multi-year roadmap that aligns technology investments with business priorities and market expansion goals.

Responsibilities

Serves as the digital and technology lead for Canada, partnering with the Division Leader, the broader Canada Division team, and the Digital Transformation & Technology (DTT) team to build and execute the Canada technology portfolio and roadmap.
Understands requirements of the region and designs technology solutions that will fulfill business objectives.
Leads the coordination and implementation of technology required for a restaurant grand opening, ensuring that all technology requirements are installed to support a smooth opening for both Customers and Operators.
Leads the definition, implementation, and ongoing improvement of IT service levels to deliver excellent support experiences for application end users. Establish and lead the support organization to consistently achieve and continuously improve agreed service level and operational level commitments.
Until there is a team in place, serves as the Restaurant Operator Single-Point-of-Contact (SPOC) for Chick-fil-A restaurant Operators in Canada for technical operations matters.
Coordinates with internal and external resources to provide timely responses to Operators’ technology issues and inquiries.
Escalates issues promptly, using sound business judgment, and mobilize internal and external resources for timely resolution to restore normal restaurant operations.
Locates, evaluates, and selects technology partners and vendors to help build an effective technology and digital systems portfolio to support the unique needs of the region, in partnership with the broader DTT Center of Excellence.
Partners closely with the broader US-based Chick-fil-A Center of Excellence to understand and implement corporate standards for: Enterprise Architecture, Technology Strategy, and Cyber-Security.
Actively encourages reuse of Chick-fil-A global tools where applicable.
Serves as the advocate for Canada-specific needs to influence Chick-fil-A standards and global applications.

Required Qualifications (Knowledge, Skills, & Abilities)

Technology Service Delivery experience
Experience leading large, complex technical initiatives and programs
Experience with development approaches and techniques
Experience in driving teams, management, and senior leadership to decisions 
Ability to understand and influence business needs, then translate them to techno-functional requirements that deliver desired outcomes
Strong verbal and written communication skills 
Excellent personal and relational intelligence 
Self-starter and self-motivated for continuous improvement.
Curious and innovative.
Collaborative; ability to co-create.
Motivates and empowers others.
A doer; operates at pace and with care.
International mindset.
Experience leading a technology function and teams

Preferred Qualifications (Knowledge, Skills, & Abilities)

Experience in Food and Beverage, Restaurant, Hospitality, or Retail industries preferred.
Breadth and depth of knowledge across technology software, hardware and solution-building (including Cloud, API, platform architecture)
Track record of designing, building, implementing and supporting retail technology (e.g. Point of sale, payments, websites).

Required Years Of Experience

10

Preferred Years Of Experience

10

Travel Requirements

20%

Required Level Of Education

Bachelor's degree or equivalent experience

Preferred Level Of Education

Bachelor's Degree

Preferred Major/Concentration

Management Information Systems, Computer Science, Software engineering, Information Systems

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More about this job

Responsibilities

Lead Canada's digital and technology strategy, portfolio, and multi-year roadmap, aligning technology investments with business priorities and restaurant expansion. Oversee restaurant technology implementations and support, including grand openings, service levels, vendor partnerships, and coordination with corporate teams on standards and global tools.

Requirements

Requires 10 years of experience, including technology service delivery, leadership of complex technical initiatives, and experience leading a technology function and teams. A bachelor's degree or equivalent experience is required; restaurant, hospitality, retail, and broad technology solution experience are preferred.

Skills

Technology Service Delivery
Program Leadership
Digital Transformation
Technology Strategy
Restaurant Technology
IT Service Management
Vendor Management
Stakeholder Management
Enterprise Architecture
Cybersecurity
Point-of-Sale Systems
Payment Solutions
Network Infrastructure
Cloud Platforms
API Architecture
Retail Technology

Visa sponsorship

Not detected in the job text

Keywords

Digital Transformation
Technology Strategy
Technology Portfolio
Technology Roadmap
Restaurant Technology
Technology Service Delivery
IT Service Levels
Operational Level Commitments
Restaurant Grand Openings
Point-of-Sale Systems
Payment Solutions
Network Infrastructure
Enterprise Architecture
Cybersecurity
Vendor Management
Cloud
APIs
Platform Architecture
Retail Technology
Technology Support
Business Requirements
Technical Initiatives
Application Support
Technology Ecosystem
Restaurant Operations

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