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Added 2 hours ago
CF
Sr. Principal Lead, Operations
Chick-fil-A Frederick North
Mississauga, ON
- Full-time
The Business & Relationship Lead (BRL) Is Responsible For Providing Operations Expertise, Customized Consulting, And Market Leadership For Franchise Operators In Canada. The BRL Is a Brand…
Added 4 hours ago
T
Bilingual Financial Services Representative
TEKsystems
Toronto, ON · Etobicoke, ON
- $24 to $27 CAD / hour
- Contract
Work Model: Hybrid, three days per week in office · Ability to work from the office three days per week
Added 4 hours ago
AC
Gérant(e) de magasin- ACT
Alimentation Couche-Tard
Longueuil, QC · Saint-Hubert, QC
- Full-time
…full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 5 hours ago
C
Senior Risk Analyst
Corpay
Toronto, ON
- Full-time
Working closely with Credit Risk leadership and cross-functional teams, including BI, Finance, Product and Operations, the Senior Analyst will help translate business requirements into…
Added 5 hours ago
TS
Discovery Representative
TD SYNNEX North America
Mississauga, ON
- $45,000 CAD / year
- Full-time
Support business operations through activities such as order processing, quoting, reporting, product research, and basic financial analysis.
Added 5 hours ago
CO
Bylaw Enforcement Coordinator
City of Winnipeg
Winnipeg, MB
- Full-time
Under the general direction of the Administrative Coordinator, Bylaw Enforcement Field Operations, the Coordinator is responsible for the leadership, analysis, planning, development,…
Added 6 hours ago
BW
Community Resource Connector, Families in Recovery (FIR) - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…appointments and errands, while providing emotional, moral support and assistance to further the enhancement or development of self-management…
Added 7 hours ago
M
Senior Manager, Audit Services
Manulife
Toronto, ON · Waterloo, ON
- Full-time
5+ years of internal or external audit, risk management, operations or equivalent business, advisory or consulting experience.
Added 8 hours ago
TS
Discovery Representative
TD SYNNEX Corporation
Mississauga, ON
- Full-time
Support business operations through activities such as order processing, quoting, reporting, product research, and basic financial analysis.
Added 9 hours ago
A
Client Service Representative - Cardston (12 Months Term)
ATB
Cardston, AB
- Full-time
…Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready to deliver…
Added 9 hours ago
A
Client Service Representative - Sherwood Park Wye Garden
ATB
Sherwood Park, AB
- Full-time
…Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready to deliver…
Added 9 hours ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Prince George, BC
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 9 hours ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Fort St. John, BC
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 9 hours ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Vernon, BC
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 9 hours ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Langley (District), BC · City of Langley, BC
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 9 hours ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Kamloops, BC
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 9 hours ago
DR
Outside Sales Representative - Precast Concrete
DMC Recruitment Group
Vancouver, BC
- Full-time
Our client is an established precast concrete manufacturer looking for an Outside Sales Representative to develop new business and grow existing customer relationships.
Added 9 hours ago
PH
Billing Manager
Peace Hills Insurance
AB · Edmonton, AB
- Full-time
Billing Guidance: Offer expert direction and coaching on billing processes and issue resolution, ensuring seamless operations.
Added 9 hours ago
GC
Customer Service Representative/Dispatch
GMS Canada
Owen Sound, ON
- Full-time
The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment.…
Added 10 hours ago
S
Customer Sales Support Representative
Sandvik
Sudbury, ON · Saskatoon, SK · Surrey, BC
- Full-time
As a Customer Sales Support Representative, you will be a key point of contact for customers throughout the sales and order process. You will respond to inquiries, prepare quotes,…
Added 10 hours ago
T
TD Wealth- Client Service Associate- Private Investment Advice
TD
Quebec, QC
- Full-time
…role, you will provide dedicated specialized administrative support to an Investment Advisor or team of Advisors on diverse assignments. You may also correspond with clients and other…
Added 10 hours ago
CA
Sales Support Specialist
Centurion Associates Inc
Toronto, ON
- Full-time
Reporting to the Vice President of National Advisor Sales, the Sales Support Specialist is responsible for the professional administration and support of all sales and marketing activities…
Added 10 hours ago
GC
Sales & Service Representative (Fly In/ Fly Out, 7 on/ 7 off)
Grainger Canada
Calgary, AB
- Full-time
This role follows a 7-days-on, 7-days-off rotation with 12-hour shifts from 6 am to 6 pm
Added 10 hours ago
L
Financial Service Representative - LendDirect Office 1586
LendDirect
Calgary, AB
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 10 hours ago
E
Business Line Manager - Surface Division
Epiroc
Mississauga, ON
- Full-time
We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s…

Chick-fil-A Frederick North

Sr. Principal Lead, Operations

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

Job Description

The Business & Relationship Lead (BRL) Is Responsible For Providing Operations Expertise, Customized Consulting, And Market Leadership For Franchise Operators In Canada. The BRL Is a Brand Representative And Business Partner, Responsible For Supporting Canada Operators By Helping Them Maximize Opportunities Individually And Collectively. The BRL Is Responsible For Working With Internal And External Partners To Support Market Expansion And To Identify And Respond To The Unique Needs Of Canada Operators. In Addition, The BRL Is Responsible For Temporarily Overseeing Company-operated Restaurants (CORs), Operator Transitions, And Coaching Participants In The Canada Leadership Development Program (LDP). More Specifically, The Role Of The BRL Is To:

Consult to Franchise Operators as a business partner and trusted advisor
Lead and oversee successful openings of new locations in Canada
Provide market leadership and be a liaison between Operators and the Support Center
Serve as a brand and Support Centre representative in the market and with Operators
Coach and oversee participants in the Canada Leadership Development Program
Provide operations expertise
Conduct Operator transitions and temporarily oversee Company-operated Restaurants

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Consult to Franchise Operators as a business partner and trusted advisor

Provide customized consulting and support to Canada Operators:
- To help them foster growth across each of the critical success factors
- To help them develop business and leadership plans and strategies
- To help them achieve their goals
- To help them maximize their potential and business opportunity
- To help them protect the brand
Provide deep expertise in the areas of operations, food quality, and food safety
Be equipped to advise Operators in the areas of throughput, sales, and profits
Engage with specialty consultants when appropriate
Hold Operators accountable to the Franchise Agreement and brand standards as needed

Lead and oversee the openings of new locations in Canada

Develop operations and staffing plans and strategies for new Restaurant openings
Work with internal and external partners on opening plans and strategies
Partner with Grand Opening Supervisors to develop training plans and strategies
Partner with Operators to help them achieve their vision and goals for the opening
Lead openings that deliver operational excellence and ensure food safety
Establish and manage annual budgets for openings

Provide market leadership and be a liaison between Operators and the Support Centre

Represent the needs and plans of the Support Centre to Canada Operators
Canada Team meeting participation and field operations representation
Support Canada Operator team/market plans to help them reach market goals
Represent the needs and perspectives of Canada Operators at the Support Centre
Influence internally to support the needs of Canada Operators and the market
Work with internal partners to improve business processes for Canada

Provide operations expertise

Be a field operations expert for Canada
Partner with staff at the Support Centre to deliver operations support for Canada
Develop deep expertise in food quality and food safety systems and processes
Work with the Canada Division Leader to develop operations plans and budgets

Oversee CORs, Operator transitions, and Participants in the Canada LDP

Oversee the management of COR locations by Canada Interim Managers
Make critical decisions for CORs, including legal, HR, and employment decisions
Ensure brand standards are upheld at CORs, including food quality and food safety
Ensure a customer experience at COR locations consistent with brand expectations
Work with internal partners to develop plans and timelines for Operator transitions
Execute successful business transitions to and from Franchise Operators
Provide supervision, leadership, and coaching to Participants in the Canada LDP

Required Qualifications (Knowledge, Skills, & Abilities)

Strong business acumen
Ability to consume all Chick-fil-A menu items
Excellent communication and relationship-building skills
Listening skills and emotional intelligence
Ability to analyze data, draw out insights, and create action plans
Ability to develop plans and strategies
Strong organization and time management skills
Collaborative work style
Ability to facilitate cross-functional teams of internal and external partners to make decisions
A high level of flexibility and comfortability with ambiguity
Creative problem-solving skills
Resourcefulness
Ability to work well in high-pressure situations with a high level of responsibility

Required Years Of Experience

10

Travel Requirements

40%

Required Level Of Education

Bachelor's degree or equivalent experience

Preferred Level Of Education

Bachelor's Degree

Apply on LinkedIn About employer

More about this job

Responsibilities

Advise and support Canadian franchise operators on business growth, operations, brand standards, and market plans, while leading new restaurant openings. Provide operations expertise and oversee company-operated restaurants, operator transitions, and participants in the Canada Leadership Development Program.

Requirements

Requires 10 years of experience, strong business acumen, and excellent communication, relationship-building, analytical, planning, and leadership skills. A bachelor's degree or equivalent experience is required; a bachelor's degree is preferred, along with flexibility, resourcefulness, and the ability to work effectively under pressure.

Skills

Business Acumen
Franchise Consulting
Operations Management
Food Quality
Food Safety
Relationship Building
Communication
Data Analysis
Strategic Planning
Leadership Coaching
Project Management
Budget Management
Problem-Solving
Cross-Functional Collaboration
Time Management
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Franchise Operations
Business Consulting
Franchise Agreement
Brand Standards
Restaurant Openings
Market Expansion
Operations Planning
Staffing Plans
Food Quality
Food Safety
Throughput
Sales
Profitability
Annual Budgets
Company-Operated Restaurants
Operator Transitions
Business Plans
Leadership Plans
Customer Experience
Interim Management
Cross-Functional Teams
Data Analysis
Action Plans
Canada Operations

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Jobs in Canada