Jobs in Canada

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Added 58 mins ago
RD
Associate Advisor
RBC Dominion Securities
Toronto, ON
- Full-time
RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm. We are committed to helping our clients build financial success through a personalized…
Added 2 hours ago
CF
Sr. Principal Lead, Operations
Chick-fil-A Frederick North
Mississauga, ON
- Full-time
…Leadership For Franchise Operators In Canada. The BRL Is a Brand Representative And Business Partner, Responsible For Supporting Canada Operators By Helping Them Maximize Opportunities…
Added 3 hours ago
RB
Associate Advisor
Royal Bank of Canada
Toronto, ON
- Full-time
RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm. We are committed to helping our clients build financial success through a personalized…
Added 3 hours ago
RT
Automobile dealerships service representative
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- Full-time
Added 3 hours ago
CC
Clerk 1
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SK · Saskatchewan, Canada
- Full-time
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Added 3 hours ago
CS
Community Disability Worker I (Part-time)
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- Part-time
…opportunity? Do you want to provide a high quality of group care and support as well as be a role model for adults with developmental disabilities? If the answer is “Yes!”, this is the job…
Added 4 hours ago
T
Bilingual Financial Services Representative
TEKsystems
Toronto, ON · Etobicoke, ON
- $24 to $27 CAD / hour
- Contract
Work Model: Hybrid, three days per week in office · Ability to work from the office three days per week
Added 4 hours ago
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Gérant(e) de magasin- ACT
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- Full-time
…full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 4 hours ago
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Nurse A - Registered Nurse General Duty Nurse
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Regina, SK
- Part-time
Must have a typing speed of at least 25 wpm
Added 4 hours ago
S
Strategic Account Manager
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SK · Saskatchewan, Canada
- Full-time
Responsible for being SaskTel’s in-market community representative focused on enhancing SaskTel’s technology solutions provider image with business and political leaders and providing…
Added 5 hours ago
C
Senior Risk Analyst
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- Full-time
…technical expertise in data analysis, SQL, and Power BI to support Credit Risk reporting, business intelligence initiatives, and risk…
Added 5 hours ago
SI
Customer Experience Representative
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Lethbridge, AB · Value Buds West Lethbridge
- Part-time
We’re looking for a motivated and dependable Customer Experience Representative to join our team. As a Customer Experience Representative, you’ll be the face of our brand, providing…
Added 5 hours ago
TS
Discovery Representative
TD SYNNEX North America
Mississauga, ON
- $45,000 CAD / year
- Full-time
The Discovery Program Representative is a full-time rotational opportunity that provides exposure to multiple business functions, including Sales, Business Development, Marketing and Vendor…
Added 5 hours ago
IS
Associate Wealth Advisor
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- $70,000 CAD / year
- Full-time
…business development opportunities and/or offers analytical support, including client inquiries, trading, portfolio management, financial plans, and investment research, based on the SWA’s…
Added 5 hours ago
CO
Bylaw Enforcement Coordinator
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Winnipeg, MB
- Full-time
The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity…
Added 6 hours ago
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Added 6 hours ago
BW
Community Resource Connector, Families in Recovery (FIR) - BC Women’s Hospital & Health Centre
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…appointments and errands, while providing emotional, moral support and assistance to further the enhancement or development of self-management…
Added 7 hours ago
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Customer Service Representative
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Mississauga, ON
- Full-time
Role Description This full-time on-site Customer Service Representative role is based in Mississauga, ON. The individual in this role will respond to customer inquiries via phone, email,…
Added 7 hours ago
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Chick-fil-A Frederick North

Sr. Principal Lead, Operations

Mississauga, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

Job Description

The Business & Relationship Lead (BRL) Is Responsible For Providing Operations Expertise, Customized Consulting, And Market Leadership For Franchise Operators In Canada. The BRL Is a Brand Representative And Business Partner, Responsible For Supporting Canada Operators By Helping Them Maximize Opportunities Individually And Collectively. The BRL Is Responsible For Working With Internal And External Partners To Support Market Expansion And To Identify And Respond To The Unique Needs Of Canada Operators. In Addition, The BRL Is Responsible For Temporarily Overseeing Company-operated Restaurants (CORs), Operator Transitions, And Coaching Participants In The Canada Leadership Development Program (LDP). More Specifically, The Role Of The BRL Is To:

Consult to Franchise Operators as a business partner and trusted advisor
Lead and oversee successful openings of new locations in Canada
Provide market leadership and be a liaison between Operators and the Support Center
Serve as a brand and Support Centre representative in the market and with Operators
Coach and oversee participants in the Canada Leadership Development Program
Provide operations expertise
Conduct Operator transitions and temporarily oversee Company-operated Restaurants

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Consult to Franchise Operators as a business partner and trusted advisor

Provide customized consulting and support to Canada Operators:
- To help them foster growth across each of the critical success factors
- To help them develop business and leadership plans and strategies
- To help them achieve their goals
- To help them maximize their potential and business opportunity
- To help them protect the brand
Provide deep expertise in the areas of operations, food quality, and food safety
Be equipped to advise Operators in the areas of throughput, sales, and profits
Engage with specialty consultants when appropriate
Hold Operators accountable to the Franchise Agreement and brand standards as needed

Lead and oversee the openings of new locations in Canada

Develop operations and staffing plans and strategies for new Restaurant openings
Work with internal and external partners on opening plans and strategies
Partner with Grand Opening Supervisors to develop training plans and strategies
Partner with Operators to help them achieve their vision and goals for the opening
Lead openings that deliver operational excellence and ensure food safety
Establish and manage annual budgets for openings

Provide market leadership and be a liaison between Operators and the Support Centre

Represent the needs and plans of the Support Centre to Canada Operators
Canada Team meeting participation and field operations representation
Support Canada Operator team/market plans to help them reach market goals
Represent the needs and perspectives of Canada Operators at the Support Centre
Influence internally to support the needs of Canada Operators and the market
Work with internal partners to improve business processes for Canada

Provide operations expertise

Be a field operations expert for Canada
Partner with staff at the Support Centre to deliver operations support for Canada
Develop deep expertise in food quality and food safety systems and processes
Work with the Canada Division Leader to develop operations plans and budgets

Oversee CORs, Operator transitions, and Participants in the Canada LDP

Oversee the management of COR locations by Canada Interim Managers
Make critical decisions for CORs, including legal, HR, and employment decisions
Ensure brand standards are upheld at CORs, including food quality and food safety
Ensure a customer experience at COR locations consistent with brand expectations
Work with internal partners to develop plans and timelines for Operator transitions
Execute successful business transitions to and from Franchise Operators
Provide supervision, leadership, and coaching to Participants in the Canada LDP

Required Qualifications (Knowledge, Skills, & Abilities)

Strong business acumen
Ability to consume all Chick-fil-A menu items
Excellent communication and relationship-building skills
Listening skills and emotional intelligence
Ability to analyze data, draw out insights, and create action plans
Ability to develop plans and strategies
Strong organization and time management skills
Collaborative work style
Ability to facilitate cross-functional teams of internal and external partners to make decisions
A high level of flexibility and comfortability with ambiguity
Creative problem-solving skills
Resourcefulness
Ability to work well in high-pressure situations with a high level of responsibility

Required Years Of Experience

10

Travel Requirements

40%

Required Level Of Education

Bachelor's degree or equivalent experience

Preferred Level Of Education

Bachelor's Degree

Apply on LinkedIn About employer

More about this job

Responsibilities

Advise and support Canadian franchise operators on business growth, operations, brand standards, and market plans, while leading new restaurant openings. Provide operations expertise and oversee company-operated restaurants, operator transitions, and participants in the Canada Leadership Development Program.

Requirements

Requires 10 years of experience, strong business acumen, and excellent communication, relationship-building, analytical, planning, and leadership skills. A bachelor's degree or equivalent experience is required; a bachelor's degree is preferred, along with flexibility, resourcefulness, and the ability to work effectively under pressure.

Skills

Business Acumen
Franchise Consulting
Operations Management
Food Quality
Food Safety
Relationship Building
Communication
Data Analysis
Strategic Planning
Leadership Coaching
Project Management
Budget Management
Problem-Solving
Cross-Functional Collaboration
Time Management
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Franchise Operations
Business Consulting
Franchise Agreement
Brand Standards
Restaurant Openings
Market Expansion
Operations Planning
Staffing Plans
Food Quality
Food Safety
Throughput
Sales
Profitability
Annual Budgets
Company-Operated Restaurants
Operator Transitions
Business Plans
Leadership Plans
Customer Experience
Interim Management
Cross-Functional Teams
Data Analysis
Action Plans
Canada Operations

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Work requirements

Jobs in Canada