Jobs in Canada

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Added 17 mins ago
FA
Director, Hub Airports & Airport Affairs
Flair Airlines
Toronto, ON
- Full-time
…operational reliability, on-time performance, baggage performance, customer experience, financial performance, and employee…
Added 17 mins ago
J
Senior Director, Engineering - ICM
Jobgether
Canada
- Full-time
Lead the evolution of the product toward AI-native capabilities, identifying opportunities to integrate artificial intelligence into compensation plan design, calculations, payout…
Added 17 mins ago
WH
Crew Leader
Window Hero Northwest Omaha
ON · Durham, ON
- Full-time
Our focus is making our customers happy. We create relationships that lead to loyalty. And it's working! We have a 5 Star rating on Google Reviews. Are you great at customer service?
Added 17 mins ago
WH
Crew Member
Window Hero Northwest Omaha
ON · Durham, ON
- Full-time
Our focus is on making our customers happy. We create relationships that lead to loyalty. And it's working! We have a 5 Star rating on Google Reviews. Are you great at customer service?
Added 17 mins ago
WS
Senior Millwright
Wolf Steel Ltd
Barrie, ON
- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…
Added 17 mins ago
WS
Senior Millwright
Wolf Steel Ltd
Barrie, ON
- Full-time
Shift: Day Shift - 7:00am to 3:30pm
Added 17 mins ago
C
Operations Management Intern - Food Manufacturing
Cargill
High River, AB
- Volunteer
Gain real experience. Learn from the best. See how your work matters.
Added 33 mins ago
C
Compliance Officer, Risk Officer and MLRO(Canada and US)
Coins.ph
Canada
- Full-time
They move money across borders for business clients, with foreign exchange where needed, and their volumes are starting now · Cross-border business payments with foreign exchange, or payments funded in stablecoins or other virtual currency, including the travel rule
Added 47 mins ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.
Added 47 mins ago
CF
Sr. Principal Lead, Operations
Chick-fil-A Frederick North
Mississauga, ON
- Full-time
Ensure a customer experience at COR locations consistent with brand expectations
Added 47 mins ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Toronto, ON
- Full-time
…senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308…
Added 47 mins ago
CF
Sr. Principal Program Lead, Digital Transformation & Technology
Chick-fil-A Frederick North
Mississauga, ON
- Full-time
…effectively enable Operators to deliver an exceptional restaurant…
Added 47 mins ago
F
Retail Sales Associate / Sales Manager - Shopify & Amazon Order Fulfillment
FANABOX
Montreal, QC
- Part-time
…role. Your responsibilities and compensation will reflect your experience. Candidates hired at the manager level will also coach staff, coordinate daily tasks and help lead sales…
Added 1 hour ago
RB
Branch Manager, College & Bathurst Branch
Royal Bank of Canada
Toronto, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 1 hour ago
RB
Associate Vice President, Core Banking, RBCx (similar to Commercial Account Manager)
Royal Bank of Canada
Ottawa, ON
- Full-time
Manage, retain and deepen our relationships with a portfolio of mostly boot-strapped tech clients through the delivery of an exceptional client experience (CX)
Added 1 hour ago
RB
Branch Manager Advisor
Royal Bank of Canada
Cardston, AB
- Full-time
…and credit, with the ability to fulfill on a robust Advice Experience on both complex personal and business…
Added 1 hour ago
RB
Senior Relationship Manager Agriculture, Commercial Financial Services
Royal Bank of Canada
Morden, MB
- Full-time
Apply your past business development experience for prospecting, and lead generation, to new and existing clients
Added 1 hour ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory
Added 1 hour ago
CP
Senior Accountant
CanGas Propane Inc.
Saskatoon, SK
- Full-time
Lead the month-end and year-end financial close processes, ensuring timely and accurate completion.
Added 1 hour ago
CG
Experienced Lead Garage Door Technician
Canadoor Garage Doors
Sudbury, ON · Greater Sudbury, ON
- Full-time
Minimum 3 years of garage door industry experience required
Added 1 hour ago
SC
store manager, Saint John, NB
Starbucks Coffee Company
Saint John, NB
- $59,400 to $78,450 CAD / year
- Full-time
3 years retail / customer service management experience
Added 1 hour ago
VA
Veterinary Reception, Client Care, Guardian Veterinary Centre
VCA Animal Hospitals
AB · Edmonton, AB
- Internship
Previous customer service or front desk experience in hospitality is an asset!
Added 2 hours ago
RB
Senior Relationship Manager - Royal Distinction
Royal Bank of Canada
Toronto, ON
- Full-time
Lead with a service mindset, delivering an exceptional partner experience that demonstrates your ability to support them and their clients with a “white glove” level of care
Added 2 hours ago
RB
Branch Manager, Yonge & Cranbrooke Branch
Royal Bank of Canada
Toronto, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 2 hours ago
RB
Assistant Branch Manager
Royal Bank of Canada
Drummondville, QC
- Full-time
Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experience

Chick-fil-A Frederick North

Sr. Principal Program Lead, Digital Transformation & Technology

Mississauga, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

Job Description

As Chick-fil-A continues to expand in Canada, we are seeking a visionary technology leader to shape and advance the market’s digital and technology ecosystem. This role will be responsible for ensuring that restaurant technology platforms, digital capabilities, and support services effectively enable Operators to deliver an exceptional restaurant experience.

In partnership with internal stakeholders and third-party vendors, this role will oversee the implementation, support, and continuous improvement of core restaurant systems, payment solutions, and network infrastructure, with a particular focus on successfully opening and scaling new restaurants. The leader will also play a critical role in guiding the transition to a new technology stack and ecosystem, helping position Canada for future growth.

This individual will help define and execute the long-term technology strategy for Canada, shaping a multi-year roadmap that aligns technology investments with business priorities and market expansion goals.

Responsibilities

Serves as the digital and technology lead for Canada, partnering with the Division Leader, the broader Canada Division team, and the Digital Transformation & Technology (DTT) team to build and execute the Canada technology portfolio and roadmap.
Understands requirements of the region and designs technology solutions that will fulfill business objectives.
Leads the coordination and implementation of technology required for a restaurant grand opening, ensuring that all technology requirements are installed to support a smooth opening for both Customers and Operators.
Leads the definition, implementation, and ongoing improvement of IT service levels to deliver excellent support experiences for application end users. Establish and lead the support organization to consistently achieve and continuously improve agreed service level and operational level commitments.
Until there is a team in place, serves as the Restaurant Operator Single-Point-of-Contact (SPOC) for Chick-fil-A restaurant Operators in Canada for technical operations matters.
Coordinates with internal and external resources to provide timely responses to Operators’ technology issues and inquiries.
Escalates issues promptly, using sound business judgment, and mobilize internal and external resources for timely resolution to restore normal restaurant operations.
Locates, evaluates, and selects technology partners and vendors to help build an effective technology and digital systems portfolio to support the unique needs of the region, in partnership with the broader DTT Center of Excellence.
Partners closely with the broader US-based Chick-fil-A Center of Excellence to understand and implement corporate standards for: Enterprise Architecture, Technology Strategy, and Cyber-Security.
Actively encourages reuse of Chick-fil-A global tools where applicable.
Serves as the advocate for Canada-specific needs to influence Chick-fil-A standards and global applications.

Required Qualifications (Knowledge, Skills, & Abilities)

Technology Service Delivery experience
Experience leading large, complex technical initiatives and programs
Experience with development approaches and techniques
Experience in driving teams, management, and senior leadership to decisions 
Ability to understand and influence business needs, then translate them to techno-functional requirements that deliver desired outcomes
Strong verbal and written communication skills 
Excellent personal and relational intelligence 
Self-starter and self-motivated for continuous improvement.
Curious and innovative.
Collaborative; ability to co-create.
Motivates and empowers others.
A doer; operates at pace and with care.
International mindset.
Experience leading a technology function and teams

Preferred Qualifications (Knowledge, Skills, & Abilities)

Experience in Food and Beverage, Restaurant, Hospitality, or Retail industries preferred.
Breadth and depth of knowledge across technology software, hardware and solution-building (including Cloud, API, platform architecture)
Track record of designing, building, implementing and supporting retail technology (e.g. Point of sale, payments, websites).

Required Years Of Experience

10

Preferred Years Of Experience

10

Travel Requirements

20%

Required Level Of Education

Bachelor's degree or equivalent experience

Preferred Level Of Education

Bachelor's Degree

Preferred Major/Concentration

Management Information Systems, Computer Science, Software engineering, Information Systems

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead Canada's digital and technology portfolio, strategy, and roadmap, aligning technology solutions with business needs and restaurant expansion. Oversee restaurant technology implementations and support, including grand openings, service levels, vendor partnerships, and coordination with Chick-fil-A's global technology teams.

Requirements

Requires 10 years of experience, including technology service delivery, leadership of complex technical programs, and experience leading a technology function and teams. Candidates should be able to translate business needs into technology requirements, communicate effectively, and collaborate across teams; a bachelor's degree or equivalent experience is required, with a bachelor's degree preferred.

Skills

Technology Service Delivery
Program Leadership
Digital Transformation
Technology Strategy
Restaurant Technology
IT Service Management
Vendor Management
Stakeholder Management
Enterprise Architecture
Cybersecurity
Payment Solutions
Network Infrastructure
Cloud Technology
API Integration
Platform Architecture
Point-of-Sale Systems

Visa sponsorship

Not detected in the job text

Keywords

Digital Transformation
Technology Strategy
Technology Portfolio
Technology Roadmap
Restaurant Technology
Technology Service Delivery
IT Service Levels
Operational Level Commitments
Restaurant Grand Openings
Point-of-Sale Systems
Payment Solutions
Network Infrastructure
Enterprise Architecture
Cybersecurity
Cloud
API
Platform Architecture
Vendor Management
Technology Partners
Retail Technology
Application Support
Technology Operations
Program Management
Food and Beverage
Hospitality
Canada Market Expansion

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Jobs in Canada