Jobs in Canada

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Added 28 mins ago
HH
On-Site Critical Incident Counsellor
Homewood Health Centre
Toronto, ON
- Part-time
Exceptional assessment, crisis management-clinical skills and customer service delivery
Added 58 mins ago
M
Seasonal Sales Support
Mackage
Richmond, BC
- Part-time
1-2 years’ experience in a customer service environment
Added 58 mins ago
WH
Crew Leader
Window Hero Northwest Omaha
ON · Durham, ON
- Full-time
Do you like being responsible for customer service?
Added 58 mins ago
WH
Assistant Operations Manager
Window Hero Northwest Omaha
Vaughan, ON
- Full-time
We are a leader in residential window cleaning, gutter cleaning, and pressure washing. We are a local, stable, growing company and our team is expanding quickly. Our team takes great pride…
Added 58 mins ago
WH
Window Cleaning and Pressure Washing Technician
Window Hero Northwest Omaha
ON · Durham, ON
- Full-time
Do you like being responsible for customer service?
Added 58 mins ago
WH
Window Cleaning and Pressure Washing Supervisor
Window Hero Northwest Omaha
ON · Durham, ON
- Full-time
Do you enjoy working outdoors and taking charge of customer service?
Added 58 mins ago
WH
Crew Member
Window Hero Northwest Omaha
ON · Durham, ON
- Full-time
Do you like being responsible for customer service?
Added 1 hour ago
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Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and…
Added 1 hour ago
CF
Sr. Principal Lead, Operations
Chick-fil-A Frederick North
Mississauga, ON
- Full-time
Canada Team meeting participation and field operations representation
Added 1 hour ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Toronto, ON
- Full-time
…College of Nurses (CNO), and provides high quality nursing service that reflects the organization's resident centred approach, vision and policies. As a Unit Nurse, the Registered Practical…
Added 1 hour ago
CF
Sr. Principal Program Lead, Digital Transformation & Technology
Chick-fil-A Frederick North
Mississauga, ON
- Full-time
Serves as the digital and technology lead for Canada, partnering with the Division Leader, the broader Canada Division team, and the Digital Transformation & Technology (DTT) team to build…
Added 1 hour ago
RB
Branch Manager, College & Bathurst Branch
Royal Bank of Canada
Toronto, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 1 hour ago
RB
Branch Manager Advisor
Royal Bank of Canada
Cardston, AB
- Full-time
…Advisor and 50-60% in a Branch leadership role. As a local market leader, you are responsible for the retail performance within a Branch focusing on business growth including new client…
Added 1 hour ago
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory
Added 1 hour ago
CG
Experienced Lead Garage Door Technician
Canadoor Garage Doors
Sudbury, ON · Greater Sudbury, ON
- Full-time
Minimum 3 years of garage door industry experience required
Added 2 hours ago
SC
store manager, Saint John, NB
Starbucks Coffee Company
Saint John, NB
- $59,400 to $78,450 CAD / year
- Full-time
3 years retail / customer service management experience
Added 2 hours ago
RB
Branch Manager, Yonge & Cranbrooke Branch
Royal Bank of Canada
Toronto, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 2 hours ago
B
Residential Painter
Boardwalk
Calgary, AB
- Full-time
Ensure daily communication with your Leader and team members
Added 3 hours ago
T
Bilingual Financial Services Representative
TEKsystems
Toronto, ON · Etobicoke, ON
- $24 to $27 CAD / hour
- Contract
Work Model: Hybrid, three days per week in office · Ability to work from the office three days per week
Added 3 hours ago
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Traffic Control/Signaler
YORK1
Toronto, ON · Etobicoke, ON
- Other
…regulations. The incumbent works closely with the operations team to manage the movement of vehicles and materials while providing excellent customer…
Added 3 hours ago
K
National Sales Excellence Manager
Kuehne+Nagel
Mississauga, ON
- Full-time
…continuous improvement. We are seeking a highly analytical and customer-focused National Sales Excellence Manager to support our National Sales team in delivering exceptional value to key…
Added 3 hours ago
BH
Tech Lead - ToolHound
Beacon Holdings
Canada
- Full-time
This role is one of those seats. You will be the technical leader for ToolHound, a mature, profitable tool-and-asset-management platform used by industrial, construction, energy, and…
Added 3 hours ago
IS
Window Cleaner
Insight Service Solutions Inc
Winnipeg, MB
- $18 to $20 CAD / hour
- Full-time
Company: Insight Service Solutions Inc. is a leader in the exterior building maintenance and cleaning services market in Winnipeg. We offer professional commercial cleaning services…
Added 3 hours ago
IS
Window Cleaning Technician
Insight Service Solutions Inc
Winnipeg, MB
- $18.5 to $20.5 CAD / hour
- Full-time
We are a leader in the exterior building maintenance and cleaning services market in Winnipeg. We offer professional commercial cleaning services, including window cleaning, gutter…
Added 3 hours ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Post-Secondary education or skilled trade certification required · Must have the right to work in the United States (citizenship or green card)

Chick-fil-A Frederick North

Sr. Principal Program Lead, Digital Transformation & Technology

Mississauga, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

Job Description

As Chick-fil-A continues to expand in Canada, we are seeking a visionary technology leader to shape and advance the market’s digital and technology ecosystem. This role will be responsible for ensuring that restaurant technology platforms, digital capabilities, and support services effectively enable Operators to deliver an exceptional restaurant experience.

In partnership with internal stakeholders and third-party vendors, this role will oversee the implementation, support, and continuous improvement of core restaurant systems, payment solutions, and network infrastructure, with a particular focus on successfully opening and scaling new restaurants. The leader will also play a critical role in guiding the transition to a new technology stack and ecosystem, helping position Canada for future growth.

This individual will help define and execute the long-term technology strategy for Canada, shaping a multi-year roadmap that aligns technology investments with business priorities and market expansion goals.

Responsibilities

Serves as the digital and technology lead for Canada, partnering with the Division Leader, the broader Canada Division team, and the Digital Transformation & Technology (DTT) team to build and execute the Canada technology portfolio and roadmap.
Understands requirements of the region and designs technology solutions that will fulfill business objectives.
Leads the coordination and implementation of technology required for a restaurant grand opening, ensuring that all technology requirements are installed to support a smooth opening for both Customers and Operators.
Leads the definition, implementation, and ongoing improvement of IT service levels to deliver excellent support experiences for application end users. Establish and lead the support organization to consistently achieve and continuously improve agreed service level and operational level commitments.
Until there is a team in place, serves as the Restaurant Operator Single-Point-of-Contact (SPOC) for Chick-fil-A restaurant Operators in Canada for technical operations matters.
Coordinates with internal and external resources to provide timely responses to Operators’ technology issues and inquiries.
Escalates issues promptly, using sound business judgment, and mobilize internal and external resources for timely resolution to restore normal restaurant operations.
Locates, evaluates, and selects technology partners and vendors to help build an effective technology and digital systems portfolio to support the unique needs of the region, in partnership with the broader DTT Center of Excellence.
Partners closely with the broader US-based Chick-fil-A Center of Excellence to understand and implement corporate standards for: Enterprise Architecture, Technology Strategy, and Cyber-Security.
Actively encourages reuse of Chick-fil-A global tools where applicable.
Serves as the advocate for Canada-specific needs to influence Chick-fil-A standards and global applications.

Required Qualifications (Knowledge, Skills, & Abilities)

Technology Service Delivery experience
Experience leading large, complex technical initiatives and programs
Experience with development approaches and techniques
Experience in driving teams, management, and senior leadership to decisions 
Ability to understand and influence business needs, then translate them to techno-functional requirements that deliver desired outcomes
Strong verbal and written communication skills 
Excellent personal and relational intelligence 
Self-starter and self-motivated for continuous improvement.
Curious and innovative.
Collaborative; ability to co-create.
Motivates and empowers others.
A doer; operates at pace and with care.
International mindset.
Experience leading a technology function and teams

Preferred Qualifications (Knowledge, Skills, & Abilities)

Experience in Food and Beverage, Restaurant, Hospitality, or Retail industries preferred.
Breadth and depth of knowledge across technology software, hardware and solution-building (including Cloud, API, platform architecture)
Track record of designing, building, implementing and supporting retail technology (e.g. Point of sale, payments, websites).

Required Years Of Experience

10

Preferred Years Of Experience

10

Travel Requirements

20%

Required Level Of Education

Bachelor's degree or equivalent experience

Preferred Level Of Education

Bachelor's Degree

Preferred Major/Concentration

Management Information Systems, Computer Science, Software engineering, Information Systems

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead Canada's digital and technology portfolio, strategy, and roadmap, aligning technology solutions with business needs and restaurant expansion. Oversee restaurant technology implementations and support, including grand openings, service levels, vendor partnerships, and coordination with Chick-fil-A's global technology teams.

Requirements

Requires 10 years of experience, including technology service delivery, leadership of complex technical programs, and experience leading a technology function and teams. Candidates should be able to translate business needs into technology requirements, communicate effectively, and collaborate across teams; a bachelor's degree or equivalent experience is required, with a bachelor's degree preferred.

Skills

Technology Service Delivery
Program Leadership
Digital Transformation
Technology Strategy
Restaurant Technology
IT Service Management
Vendor Management
Stakeholder Management
Enterprise Architecture
Cybersecurity
Payment Solutions
Network Infrastructure
Cloud Technology
API Integration
Platform Architecture
Point-of-Sale Systems

Visa sponsorship

Not detected in the job text

Keywords

Digital Transformation
Technology Strategy
Technology Portfolio
Technology Roadmap
Restaurant Technology
Technology Service Delivery
IT Service Levels
Operational Level Commitments
Restaurant Grand Openings
Point-of-Sale Systems
Payment Solutions
Network Infrastructure
Enterprise Architecture
Cybersecurity
Cloud
API
Platform Architecture
Vendor Management
Technology Partners
Retail Technology
Application Support
Technology Operations
Program Management
Food and Beverage
Hospitality
Canada Market Expansion

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Jobs in Canada