Jobs in Canada

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Added 12 mins ago
RL
material handler
Ray-Mont Logistics
Prince Rupert, BC
- Full-time
Night shift premium
Added 12 mins ago
RG
user support technician
Retreat Guru
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- Full-time
Added 12 mins ago
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Job Profile Name (CAN) Directs Store Delivery Associate
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- Part-time
…flowing and available, you play an important role in driving customer satisfaction and loyalty. This position is ideal for individuals seeking an engaging role in customer service or…
Added 12 mins ago
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Compliance Officer, Risk Officer and MLRO(Canada and US)
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- Full-time
They move money across borders for business clients, with foreign exchange where needed, and their volumes are starting now · Cross-border business payments with foreign exchange, or payments funded in stablecoins or other virtual currency, including the travel rule
Added 12 mins ago
Desktop Support Analyst
Simon Fraser University
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Excellent customer service and interpersonal skills, with the ability to provide direct technical support to users with varying levels of technical expertise.
Added 12 mins ago
LC
SAP Operations Clerk Part Time Day
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As a colleague in one of our stores, you will have an immediate impact on sales and customer satisfaction by:
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Wireless Sales Consultant
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Added 26 mins ago
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Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and…
Added 26 mins ago
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food counter attendant
Petro-Canada
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- Full-time
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Clinical Research Coordinator III (Nurse - Phase 1)
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Effective interpersonal and customer services skills
Added 26 mins ago
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Sr. Principal Lead, Operations
Chick-fil-A Frederick North
Mississauga, ON
- Full-time
Ensure a customer experience at COR locations consistent with brand expectations
Added 26 mins ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Toronto, ON
- Full-time
…College of Nurses (CNO), and provides high quality nursing service that reflects the organization's resident centred approach, vision and policies. As a Unit Nurse, the Registered Practical…
Added 26 mins ago
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Sr. Principal Program Lead, Digital Transformation & Technology
Chick-fil-A Frederick North
Mississauga, ON
- Full-time
Leads the definition, implementation, and ongoing improvement of IT service levels to deliver excellent support experiences for application end users. Establish and lead the support…
Added 26 mins ago
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Retail Sales Associate / Sales Manager - Shopify & Amazon Order Fulfillment
FANABOX
Montreal, QC
- Part-time
- Coach employees on products, selling techniques and customer service.
Added 26 mins ago
HC
Community Health Nurse
Health Careers Canada
Ottawa, ON
- Full-time
Must possessstrong written and oral communication, critical thinking, care coordination, time management and customer focus skills; · Must have demonstrated sound clinical knowledge;
Added 26 mins ago
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Temporary Sales Associate- Toronto (Maternity Leave Coverage, Chinese Speaking)
APM Monaco
Toronto, ON
- Full-time
Approachable personality and customer-service oriented
Added 41 mins ago
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Branch Manager, College & Bathurst Branch
Royal Bank of Canada
Toronto, ON
- Full-time
Added 41 mins ago
RB
Banking Advisor Intern
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Amherstburg, ON
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Track record in building rapport and maintaining client relationships within the financial or service industry
Added 41 mins ago
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Bilingual Underwriting Consultant
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Mississauga, ON
- Full-time
…priorities encompassed within the role include high quality client service and robust risk…
Added 41 mins ago
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Financial Advisor
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Temiskaming Shores, ON · Parry Sound, ON · North Bay, ON · Sundridge, ON · Gravenhurst, ON · Huntsville, ON · Bracebridge, ON · Kirkland Lake, ON · West Nipissing, ON
- Full-time
…the Canadian Securities Institute (i.e. Personal Financial Service Advice and Financial Planning…
Added 41 mins ago
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Some service and sales experience: at least 2 years of experience in a service and/or sales environment with strong communication and relationship-management skills
Added 41 mins ago
RB
Client Advisor
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- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 41 mins ago
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Client Advisor Kitchener/Waterloo
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Kitchener, ON
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 41 mins ago
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Senior Technical Systems Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Long…
Added 41 mins ago
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Financial Planner, Investment Retirement Planning
Royal Bank of Canada
Vancouver, BC
- Full-time

Chick-fil-A Frederick North

Sr. Principal Program Lead, Digital Transformation & Technology

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

Job Description

As Chick-fil-A continues to expand in Canada, we are seeking a visionary technology leader to shape and advance the market’s digital and technology ecosystem. This role will be responsible for ensuring that restaurant technology platforms, digital capabilities, and support services effectively enable Operators to deliver an exceptional restaurant experience.

In partnership with internal stakeholders and third-party vendors, this role will oversee the implementation, support, and continuous improvement of core restaurant systems, payment solutions, and network infrastructure, with a particular focus on successfully opening and scaling new restaurants. The leader will also play a critical role in guiding the transition to a new technology stack and ecosystem, helping position Canada for future growth.

This individual will help define and execute the long-term technology strategy for Canada, shaping a multi-year roadmap that aligns technology investments with business priorities and market expansion goals.

Responsibilities

Serves as the digital and technology lead for Canada, partnering with the Division Leader, the broader Canada Division team, and the Digital Transformation & Technology (DTT) team to build and execute the Canada technology portfolio and roadmap.
Understands requirements of the region and designs technology solutions that will fulfill business objectives.
Leads the coordination and implementation of technology required for a restaurant grand opening, ensuring that all technology requirements are installed to support a smooth opening for both Customers and Operators.
Leads the definition, implementation, and ongoing improvement of IT service levels to deliver excellent support experiences for application end users. Establish and lead the support organization to consistently achieve and continuously improve agreed service level and operational level commitments.
Until there is a team in place, serves as the Restaurant Operator Single-Point-of-Contact (SPOC) for Chick-fil-A restaurant Operators in Canada for technical operations matters.
Coordinates with internal and external resources to provide timely responses to Operators’ technology issues and inquiries.
Escalates issues promptly, using sound business judgment, and mobilize internal and external resources for timely resolution to restore normal restaurant operations.
Locates, evaluates, and selects technology partners and vendors to help build an effective technology and digital systems portfolio to support the unique needs of the region, in partnership with the broader DTT Center of Excellence.
Partners closely with the broader US-based Chick-fil-A Center of Excellence to understand and implement corporate standards for: Enterprise Architecture, Technology Strategy, and Cyber-Security.
Actively encourages reuse of Chick-fil-A global tools where applicable.
Serves as the advocate for Canada-specific needs to influence Chick-fil-A standards and global applications.

Required Qualifications (Knowledge, Skills, & Abilities)

Technology Service Delivery experience
Experience leading large, complex technical initiatives and programs
Experience with development approaches and techniques
Experience in driving teams, management, and senior leadership to decisions 
Ability to understand and influence business needs, then translate them to techno-functional requirements that deliver desired outcomes
Strong verbal and written communication skills 
Excellent personal and relational intelligence 
Self-starter and self-motivated for continuous improvement.
Curious and innovative.
Collaborative; ability to co-create.
Motivates and empowers others.
A doer; operates at pace and with care.
International mindset.
Experience leading a technology function and teams

Preferred Qualifications (Knowledge, Skills, & Abilities)

Experience in Food and Beverage, Restaurant, Hospitality, or Retail industries preferred.
Breadth and depth of knowledge across technology software, hardware and solution-building (including Cloud, API, platform architecture)
Track record of designing, building, implementing and supporting retail technology (e.g. Point of sale, payments, websites).

Required Years Of Experience

10

Preferred Years Of Experience

10

Travel Requirements

20%

Required Level Of Education

Bachelor's degree or equivalent experience

Preferred Level Of Education

Bachelor's Degree

Preferred Major/Concentration

Management Information Systems, Computer Science, Software engineering, Information Systems

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead Canada's digital and technology portfolio, strategy, and roadmap, aligning technology solutions with business needs and restaurant expansion. Oversee restaurant technology implementations and support, including grand openings, service levels, vendor partnerships, and coordination with Chick-fil-A's global technology teams.

Requirements

Requires 10 years of experience, including technology service delivery, leadership of complex technical programs, and experience leading a technology function and teams. Candidates should be able to translate business needs into technology requirements, communicate effectively, and collaborate across teams; a bachelor's degree or equivalent experience is required, with a bachelor's degree preferred.

Skills

Technology Service Delivery
Program Leadership
Digital Transformation
Technology Strategy
Restaurant Technology
IT Service Management
Vendor Management
Stakeholder Management
Enterprise Architecture
Cybersecurity
Payment Solutions
Network Infrastructure
Cloud Technology
API Integration
Platform Architecture
Point-of-Sale Systems

Visa sponsorship

Not detected in the job text

Keywords

Digital Transformation
Technology Strategy
Technology Portfolio
Technology Roadmap
Restaurant Technology
Technology Service Delivery
IT Service Levels
Operational Level Commitments
Restaurant Grand Openings
Point-of-Sale Systems
Payment Solutions
Network Infrastructure
Enterprise Architecture
Cybersecurity
Cloud
API
Platform Architecture
Vendor Management
Technology Partners
Retail Technology
Application Support
Technology Operations
Program Management
Food and Beverage
Hospitality
Canada Market Expansion

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Jobs in Canada