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Added 24 mins ago
CF
Sr. Principal Program Lead, Digital Transformation & Technology
Chick-fil-A Frederick North
Mississauga, ON
- Full-time
…continuous improvement of core restaurant systems, payment solutions, and network infrastructure, with a particular focus on successfully opening and scaling new restaurants. The leader…
Added 2 hours ago
GC
Développeur(euse) de logiciels sénior | Senior Software Developer
Game Companies
Montreal, QC
- Full-time
En plus de notre éditeur et de notre moteur, Unity propose diverses solutions pour concevoir des jeux et des expériences 3D enrichies par des données en temps réel. Notre équipe, Unity…
Added 2 hours ago
GC
Senior Software Engineer | Développeur(euse) de logiciels sénior
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Montreal, QC
- Full-time
En plus de notre éditeur et de notre moteur, Unity propose diverses solutions pour concevoir des jeux et des expériences 3D enrichies par des données en temps réel. Notre équipe, Unity…
Added 2 hours ago
Y
Project Manager - Remediation
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Added 2 hours ago
TP
Coordinator, Utilities Plumbing
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Added 3 hours ago
CO
Technical Lead, HR/Finance (Oracle/PeopleSoft Enterprise FSCM & HCM Technical Administration)
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Brampton, ON
- Full-time
Reporting to the Team Lead, IT this role leads the Center of Excellence for PeopleSoft Support Services and is a PeopleSoft technical expert to the team which provides PeopleSoft Technical…
Added 3 hours ago
EM
Senior Analyst, Customer Relationship Management
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- Full-time
Must have knowledge of relational databases and computer software and languages
Added 4 hours ago
A
Bilingual Enterprise Solutions Architect
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- Full-time
…closely with Client Directors to identify, qualify, and develop customer solutions across our entire portfolio. This is a bilingual role requiring fluency in both English and French. This…
Added 4 hours ago
A
System Administrator
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Vancouver, BC
- $85,000 to $125,000 CAD / year
- Full-time
…administration, and ongoing improvement of infrastructure and customer environments. This role focuses on VMware virtualization, Windows and Linux server platforms, and Microsoft 365…
Added 4 hours ago
KC
SOC Analyst Level 2 - Cyber Security
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Montreal, QC
- Full-time
Act as the lead coordinator for the Incident Response function and as designated lead on customer on-boarding projects to ensure a successful transition to SOC for security monitoring…
Added 5 hours ago
W
HR Business Partner
Weyerhaeuser
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- Full-time
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Added 5 hours ago
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Maintenance Manager
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ON · Kenora, ON
- Full-time
…maintenance processes are optimized to the highest level and solutions to issues are identified, cost effective, and implemented. Relocation is available along with a competitive…
Added 5 hours ago
ML
Manager, Human Resources
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
HR Leadership & Strategy: Lead and oversee all human resources activities at the plant, ensuring effective HR service delivery, operational excellence, and continuous improvement of HR…
Added 6 hours ago
Branch Operations Manager
Sherwin-Williams
Sudbury, ON
Must have a valid, unrestricted Driver’s License · Must have at least High School diploma or a Certificate of Adult Education Completion (CAEC)
Added 6 hours ago
TC
Senior Quality Assurance Manager – Food Manufacturing
TROIS Collective
Toronto, ON
- Full-time
On-site (5 days per week)
Added 7 hours ago
A
Client Service Representative - Cardston (12 Months Term)
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Cardston, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 7 hours ago
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Client Service Representative - Sherwood Park Wye Garden
ATB
Sherwood Park, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 7 hours ago
AW
Software Development Manager, S3 Storage
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
…AWS, including support for customers who require specialized security solutions for their cloud…
Added 8 hours ago
D
Warehouse Lead
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Brampton, ON
- Full-time
…helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get…
Added 8 hours ago
AB
Director, Solution Architecture – Information Technology
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AB · Hybrid
- Full-time
Provide senior technical leadership for complex solutions across application, integration and API, enterprise data, cloud, security, identity, and infrastructure domains; challenge…
Added 8 hours ago
B
Property Services Coordinator
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- Full-time
Verifies client security requirements and ensures service providers are compliant prior to entering client space.
Added 8 hours ago
A
Enterprise Architecture Team Lead
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Vancouver, BC
- Full-time
The Team Lead, Enterprise Architecture leads a team of Solution Architects within the Enterprise Solutions team, providing hands-on architectural leadership and people management to ensure…
Added 8 hours ago
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Property Services Coordinator
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Verifies client security requirements and ensures service providers are compliant prior to entering client space.
Added 8 hours ago
P1
Senior Human Resources Generalist
Point 1 Displays
Montreal, QC
- Full-time
…are known for exceeding client expectations through tailored solutions, strong customer service and deep expertise in retail marketing. With almost all manufacturing done in-house at our…
Added 8 hours ago
ML
Manager, Human Resources
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
…Applicants may be subject to a background check and must meet the security criteria designated for the…

Chick-fil-A Frederick North

Sr. Principal Program Lead, Digital Transformation & Technology

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

Job Description

As Chick-fil-A continues to expand in Canada, we are seeking a visionary technology leader to shape and advance the market’s digital and technology ecosystem. This role will be responsible for ensuring that restaurant technology platforms, digital capabilities, and support services effectively enable Operators to deliver an exceptional restaurant experience.

In partnership with internal stakeholders and third-party vendors, this role will oversee the implementation, support, and continuous improvement of core restaurant systems, payment solutions, and network infrastructure, with a particular focus on successfully opening and scaling new restaurants. The leader will also play a critical role in guiding the transition to a new technology stack and ecosystem, helping position Canada for future growth.

This individual will help define and execute the long-term technology strategy for Canada, shaping a multi-year roadmap that aligns technology investments with business priorities and market expansion goals.

Responsibilities

Serves as the digital and technology lead for Canada, partnering with the Division Leader, the broader Canada Division team, and the Digital Transformation & Technology (DTT) team to build and execute the Canada technology portfolio and roadmap.
Understands requirements of the region and designs technology solutions that will fulfill business objectives.
Leads the coordination and implementation of technology required for a restaurant grand opening, ensuring that all technology requirements are installed to support a smooth opening for both Customers and Operators.
Leads the definition, implementation, and ongoing improvement of IT service levels to deliver excellent support experiences for application end users. Establish and lead the support organization to consistently achieve and continuously improve agreed service level and operational level commitments.
Until there is a team in place, serves as the Restaurant Operator Single-Point-of-Contact (SPOC) for Chick-fil-A restaurant Operators in Canada for technical operations matters.
Coordinates with internal and external resources to provide timely responses to Operators’ technology issues and inquiries.
Escalates issues promptly, using sound business judgment, and mobilize internal and external resources for timely resolution to restore normal restaurant operations.
Locates, evaluates, and selects technology partners and vendors to help build an effective technology and digital systems portfolio to support the unique needs of the region, in partnership with the broader DTT Center of Excellence.
Partners closely with the broader US-based Chick-fil-A Center of Excellence to understand and implement corporate standards for: Enterprise Architecture, Technology Strategy, and Cyber-Security.
Actively encourages reuse of Chick-fil-A global tools where applicable.
Serves as the advocate for Canada-specific needs to influence Chick-fil-A standards and global applications.

Required Qualifications (Knowledge, Skills, & Abilities)

Technology Service Delivery experience
Experience leading large, complex technical initiatives and programs
Experience with development approaches and techniques
Experience in driving teams, management, and senior leadership to decisions 
Ability to understand and influence business needs, then translate them to techno-functional requirements that deliver desired outcomes
Strong verbal and written communication skills 
Excellent personal and relational intelligence 
Self-starter and self-motivated for continuous improvement.
Curious and innovative.
Collaborative; ability to co-create.
Motivates and empowers others.
A doer; operates at pace and with care.
International mindset.
Experience leading a technology function and teams

Preferred Qualifications (Knowledge, Skills, & Abilities)

Experience in Food and Beverage, Restaurant, Hospitality, or Retail industries preferred.
Breadth and depth of knowledge across technology software, hardware and solution-building (including Cloud, API, platform architecture)
Track record of designing, building, implementing and supporting retail technology (e.g. Point of sale, payments, websites).

Required Years Of Experience

10

Preferred Years Of Experience

10

Travel Requirements

20%

Required Level Of Education

Bachelor's degree or equivalent experience

Preferred Level Of Education

Bachelor's Degree

Preferred Major/Concentration

Management Information Systems, Computer Science, Software engineering, Information Systems

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead Canada's digital and technology portfolio, strategy, and roadmap, aligning technology solutions with business needs and restaurant expansion. Oversee restaurant technology implementations and support, including grand openings, service levels, vendor partnerships, and coordination with Chick-fil-A's global technology teams.

Requirements

Requires 10 years of experience, including technology service delivery, leadership of complex technical programs, and experience leading a technology function and teams. Candidates should be able to translate business needs into technology requirements, communicate effectively, and collaborate across teams; a bachelor's degree or equivalent experience is required, with a bachelor's degree preferred.

Skills

Technology Service Delivery
Program Leadership
Digital Transformation
Technology Strategy
Restaurant Technology
IT Service Management
Vendor Management
Stakeholder Management
Enterprise Architecture
Cybersecurity
Payment Solutions
Network Infrastructure
Cloud Technology
API Integration
Platform Architecture
Point-of-Sale Systems

Visa sponsorship

Not detected in the job text

Keywords

Digital Transformation
Technology Strategy
Technology Portfolio
Technology Roadmap
Restaurant Technology
Technology Service Delivery
IT Service Levels
Operational Level Commitments
Restaurant Grand Openings
Point-of-Sale Systems
Payment Solutions
Network Infrastructure
Enterprise Architecture
Cybersecurity
Cloud
API
Platform Architecture
Vendor Management
Technology Partners
Retail Technology
Application Support
Technology Operations
Program Management
Food and Beverage
Hospitality
Canada Market Expansion

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Jobs in Canada