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Added 1 day ago
TH
ANALYSTE FINANCIER PRINCIPAL - CANADA
The Home Depot Canada
Toronto, ON
- Full-time
Added 2 days ago
CC
Sr. Principal Program Lead, Digital Transformation & Technology
Chick-fil-A Corporate Support Center
Mississauga, ON
- Full-time
Added 2 days ago
CI
Sr. Principal Program Lead, Digital Transformation & Technology
Chick-fil-A, Inc.
Mississauga, ON
- Full-time
Added 3 days ago
W
Sr AI Engineer
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
As a Principal AI Engineer in Agent Factory, you will lead the end-to-end system design, architectural framework, and product integration of Workday’s next generation of intelligent agents.…
Added 3 days ago
O
Sr Principal Consultant-Advanced Customer Support / Managed Services, Oracle | NetSuite – Products
Oracle
Canada
- Full-time
The Advanced Customer Support / Managed Services team of Oracle NetSuite Professional Services is seeking a Sr Principal Consultant, ideally with Consumer Goods, Industrial & Equipment,…
Added 3 days ago
TC
Long Term Occasional Position -Primary/Junior - Vocal Music (20% at St. Ambrose - Monday AM only and Wednesday AM only; 10% at Holy Angels - Wednesday PM only and 10% at St. Elizabeth - Friday AM
Toronto Catholic District School Board
Toronto, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 3 days ago
TC
Long Term Occasional Position -Primary/Junior - Vocal Music (20% at St. Raphael - Thursday full day)
Toronto Catholic District School Board
Toronto, ON · North York, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 3 days ago
TC
Long Term Occasional Position - Primary/Junior - Vocal Music (30% at St. Joseph - Monday full day & Friday AM only; 20% at St. Paul - Tuesday full day; 40% at St. John - Wednesday & Thursday full days
Toronto Catholic District School Board
Toronto, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 3 days ago
IR
Contract Administrator
Integrated Resources, Inc ( IRI )
Markham, ON
- $30 to $35 CAD / hour
- Contract
Added 3 days ago
IR
Office Administrator
Integrated Resources, Inc ( IRI )
Markham, ON
- Contract
Added 4 days ago
Data Engineer Sr
Insight Enterprises, Inc.
Toronto, ON
Added 4 days ago
AI Product Manager
Insight Enterprises, Inc.
Toronto, ON
Added 5 days ago
C
Principal Technical Consultant, Google Cloud (GCP)
CWX
Vancouver, BC
- Full-time
As a Principal Technical Consultant specializing in Google Cloud Platform (GCP), you will be a senior technical leader within our Google Cloud consulting practice. Leveraging your deep…
Added 5 days ago
CC
Principal Reliability Engineer
Coherent Corp.
Ottawa, ON
- $128,480 to $177,815 USD / year
- Full-time
Added 5 days ago
TC
Long Term Occasional Position - Intermediate/Senior - Technological, Hospitality and Tourism
Toronto Catholic District School Board
Toronto, ON · Scarborough, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 5 days ago
TC
Long Term Occasional Position - French Immersion - Grade 3 and Grade 4
Toronto Catholic District School Board
Toronto, ON · North York, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 5 days ago
TC
Long Term Occasional Position - Primary/Junior - French Core (FSL)
Toronto Catholic District School Board
Toronto, ON · East York, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 5 days ago
RP
Sr. QA Engineer
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $80,453 to $95,000 CAD / year
- Full-time
Added 5 days ago
JA
Senior Customer Service Representative
JemPak, a First Quality Company
Concord, ON
- $60,000 to $70,000 CAD / year
- Full-time
Principal Accountabilities/ Responsibilities:
Added 9 days ago
AL
Analyste Conformité – (Montréal) // Compliance Analyst (Montreal)
Abbott Laboratories
Montreal, QC
- Full-time
Relevant du gestionnaire principal, Éthique et Conformité (OEC) Canada, l'analyste en conformité soutient les programmes d'éthique et conformité ainsi que de protection des renseignements…
Added 9 days ago
TH
Spécialiste principal, Efficacité organisationnelle et Gestion des talents
The Home Depot Canada
Toronto, ON
- Full-time
Added 9 days ago
P&
Sr. Media Manager, Brand Operations / Gestionnaire principal(e) des médias, Opérations de marque
Procter & Gamble
Toronto, ON
- Full-time
…agences et des médias. L’Entreprise recherche un(e) gestionnaire principal(e) des médias pour se joindre à nous à temps plein à Toronto dès que possible. Le ou la gestionnaire principal(e)…
Added 9 days ago
RB
Principal Technical Product Manager, Evaluations & Governance
Royal Bank of Canada
Toronto, ON
- Full-time
Help define value messaging and target user personas for the capability area's launches, in partnership with your peer Principal for go-to-market
Added 9 days ago
S
Data Program Delivery Lead - Data Solution Owner (Canada)
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 9 days ago
S
Data Program Delivery Lead - Data Solution Owner (Canada)
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time

Chick-fil-A, Inc.

Sr. Principal Program Lead, Digital Transformation & Technology

1 City Centre Drive, Suite 1010, Mississauga, ON, L5B 1M2, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 22, 2027
Posting language: English
Posted: Oct 22, 2026

Original job description

Overview

As Chick-fil-A continues to expand in Canada, we are seeking a visionary technology leader to shape and advance the market’s digital and technology ecosystem. This role will be responsible for ensuring that restaurant technology platforms, digital capabilities, and support services effectively enable Operators to deliver an exceptional restaurant experience.

In partnership with internal stakeholders and third-party vendors, this role will oversee the implementation, support, and continuous improvement of core restaurant systems, payment solutions, and network infrastructure, with a particular focus on successfully opening and scaling new restaurants. The leader will also play a critical role in guiding the transition to a new technology stack and ecosystem, helping position Canada for future growth.

This individual will help define and execute the long-term technology strategy for Canada, shaping a multi-year roadmap that aligns technology investments with business priorities and market expansion goals.

Responsibilities

Serves as the digital and technology lead for Canada, partnering with the Division Leader, the broader Canada Division team, and the Digital Transformation & Technology (DTT) team to build and execute the Canada technology portfolio and roadmap.
Understands requirements of the region and designs technology solutions that will fulfill business objectives.
Leads the coordination and implementation of technology required for a restaurant grand opening, ensuring that all technology requirements are installed to support a smooth opening for both Customers and Operators.
Leads the definition, implementation, and ongoing improvement of IT service levels to deliver excellent support experiences for application end users. Establish and lead the support organization to consistently achieve and continuously improve agreed service level and operational level commitments.
Until there is a team in place, serves as the Restaurant Operator Single-Point-of-Contact (SPOC) for Chick-fil-A restaurant Operators in Canada for technical operations matters.
Coordinates with internal and external resources to provide timely responses to Operators’ technology issues and inquiries.
Escalates issues promptly, using sound business judgment, and mobilize internal and external resources for timely resolution to restore normal restaurant operations.
Locates, evaluates, and selects technology partners and vendors to help build an effective technology and digital systems portfolio to support the unique needs of the region, in partnership with the broader DTT Center of Excellence.
Partners closely with the broader US-based Chick-fil-A Center of Excellence to understand and implement corporate standards for: Enterprise Architecture, Technology Strategy, and Cyber-Security.
Actively encourages reuse of Chick-fil-A global tools where applicable.
Serves as the advocate for Canada-specific needs to influence Chick-fil-A standards and global applications.

Required Qualifications (Knowledge, Skills, & Abilities)

Technology Service Delivery experience
Experience leading large, complex technical initiatives and programs
Experience with development approaches and techniques
Experience in driving teams, management, and senior leadership to decisions 
Ability to understand and influence business needs, then translate them to techno-functional requirements that deliver desired outcomes
Strong verbal and written communication skills 
Excellent personal and relational intelligence 
Self-starter and self-motivated for continuous improvement.
Curious and innovative.
Collaborative; ability to co-create.
Motivates and empowers others.
A doer; operates at pace and with care.
International mindset.
Experience leading a technology function and teams

Preferred Qualifications (Knowledge, Skills, & Abilities)

Experience in Food and Beverage, Restaurant, Hospitality, or Retail industries preferred.
Breadth and depth of knowledge across technology software, hardware and solution-building (including Cloud, API, platform architecture) · Track record of designing, building, implementing and supporting retail technology (e.g. Point of sale, payments, websites).

Required Years of Experience

10
Preferred Years of Experience

10
Travel Requirements

20%
Required Level of Education

Bachelor's degree or equivalent experience
Preferred Level of Education

Bachelor's Degree
Preferred Major/Concentration

Management Information Systems, Computer Science, Software engineering, Information Systems

Apply About employer

More about this job

Responsibilities

This role serves as the primary technology lead for Chick-fil-A Canada, responsible for shaping the digital ecosystem and overseeing the implementation of restaurant technology platforms. The lead will manage vendor partnerships, define long-term technology strategy, and ensure operational excellence for restaurant openings and ongoing support.

Requirements

The position requires at least 10 years of experience in technology service delivery and leading complex technical programs. Candidates must possess strong leadership skills, an international mindset, and a proven track record in designing and implementing retail or hospitality technology solutions.

Skills

Technology Strategy
Digital Transformation
IT Service Management
Project Management
Stakeholder Management
Vendor Management
Enterprise Architecture
Cyber-Security
Cloud Computing
API Management
Point of Sale Systems
Payment Solutions
Network Infrastructure
Leadership
Strategic Planning
Technical Requirements Analysis

Visa sponsorship

Not detected in the job text

Hiring contact

Ryan Holmes

Keywords

Digital Transformation
Technology Strategy
Restaurant Technology
IT Service Delivery
Grand Opening
Point of Sale
Payments
Cloud
API
Platform Architecture
Cyber-Security
Enterprise Architecture
Vendor Management
Hospitality
Retail
Food and Beverage
Infrastructure
Technical Operations
Roadmap Planning
Stakeholder Engagement

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