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Added 13 mins ago
JP
Spécialiste, Affaires réglementaires / Regulatory Affairs Specialist
Jubilant Pharma Limited
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Ce poste est basé à Montréal et nécessite une présence sur site de quatre (4) jours par semaine · This position is based in Montreal and requires an on-site presence of four (4) days per week
Added 44 mins ago
T
Recycler - London (Full-Time)
Talize
London, ON
- $18.3 CAD / hour
- Full-time
Maintain a clean, organized, and hazard-free processing and donation area.
Added 59 mins ago
SH
Coordinator Food Services - NFS
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Must have experience with human resource management including job interviews, performance appraisal, scheduling and disciplining of staff
Added 59 mins ago
AF
Account Manager Foodservice - Alberta & Prairies
Arla Foods
Richmond, BC
- Full-time
…This is your chance! Join Arla Foods Canada as our Account Manager, Foodservice (Alberta & Prairies). This exciting role offers the opportunity to be part of a dynamic, world-class dairy…
Added 1 hour ago
T
Platform Engineering Manager – GCP/Kubernetes
TalentWorld
Toronto, ON
- Temporary
On-site in the Greater Toronto Area, 4 days per week · Schedule: Full-time, on-site 4 days per week; start as soon as possible
Added 1 hour ago
MN
Senior Manager
Matchtech North America
Toronto, ON
- Full-time
Senior Manager, Delivery Design – Electrification, COM
Added 1 hour ago
BI
Field Service Representative,
Baxter International Inc.
AB · Edmonton, AB
- Full-time
Manages customer satisfaction by maintaining effective relationships and surpassing customer expectations on service delivery within area of responsibility.
Added 2 hours ago
GE
Blaze Bar & Grill Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Stage Bar, Gaming Floor and the Hot…
Added 2 hours ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 2 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have working knowledge of voucher procedures, gift certificates · Must have employment eligibility in Canada
Added 2 hours ago
GE
Buffet Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Stage Bar, Gaming Floor and the Hot…
Added 2 hours ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Maintains event area in clean and neat manner
Added 2 hours ago
GE
Buffet Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of the House Manager, Shift Supervisor or Dual Shift Supervisor, the Hostess/Cashier is responsible for greeting and seating guests within the buffet in a…
Added 2 hours ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
MUST HAVE Alberta Server Pro Serve · Availability to work Thursday through Sunday night shifts is required
Added 2 hours ago
ON
Assistant Manager - Edmonton Common
Old Navy
Edmonton, AB
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 3 hours ago
MI
Quality Technician
Martinrea International
Woodbridge, ON
- Full-time
Administratively support the initiatives of the Quality Manager, including data management and tracking.
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Campbell River, BC
- Full-time
…office staff including RN, MOA, billing staff and an office manager. Overhead - 30% per month max with option to become an associate once split overhead levels are reached. As an ethos, we…
Added 5 hours ago
W
(CAN) Part-Time Self Checkout Attendant
Walmart
Stratford, ON
- Part-time
…as they complete transactions in the self‑service checkout area. This role is a strong fit for individuals seeking an engaging position in a fast‑paced customer service or retail…
Added 5 hours ago
EC
Event Experience and Design Specialist - Banff - Part Time
Encore Canada
Banff, AB
- Part-time
2-3 days in office at the Banff location in a hybrid model, ability to work at events onsite 1-2 times a week
Added 5 hours ago
AU
Security Guard - Part Time Gatehouse
Allied Universal
Milton, ON
- $18 CAD / hour
- Part-time
Undertake site specific training, follow direction and guidance from Site Supervisor or Manager
Added 5 hours ago
NS
Food Service Worker - Seeking Casual Relief Candidates
Nova Scotia Health Authority
Halifax, NS
- Internship
…be reviewed, and selected candidates will be contacted by a manager or supervisor to discuss their application further and share their experience and interests with the hiring team. As…
Added 5 hours ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
…care to clients. The Registered Nurse is responsible to the Manager of a designated…
Added 5 hours ago
H
Nurse B - Clinical Resource Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager, the Clinical Resource Nurse (CRN) is responsible for promoting the Mission, Vision, and Values of the Saskatchewan Health Authority through the…
Added 5 hours ago
TU
Graduate Electronics Engineer
targetjobs UK
Wimborne, AB
- Full-time
Carrying out specified design and development work in own area of competence.
Added 6 hours ago
SJ
Clinical Manager, Transplant & Kidney Care Clinics
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
Reporting to the Clinical Director of the Kidney Urinary Program, the clinical manager is a member of the leadership team that is responsible for the coordination, direction and program…

Chicopee

Guest Services Supervisor 2026/2027

Kitchener, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Apply by: Dec 19, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Position Title: Supervisor, Guest Services

Department: Guest Services

Reports to: Manager, Guest Services or designate

Our Mission: Offer unique and memorable experiences through fun-filled programs, activities, and events!

Job Summary: The Supervisor, Guest Experience plays a key leadership role in ensuring the highest standards of guest satisfaction. This individual will assist in recruiting, training, and leading seasonal Guest Services team members to deliver exceptional service. As a frontline leader, the Supervisor is responsible for the overall day-to-day operations, team performance, and fostering a safe, positive, and engaging environment for both staff and guests.

Roles and Responsibilities:

Leadership & Supervision

Recruit, train, supervise, and support seasonal Guest Services staff.
Provide ongoing coaching and performance evaluations, including corrective actions when needed.
Motivate team members through consistent communication, mentorship, and recognition.
Manage staff schedules, timekeeping, and payroll using Dayforce and Northsoft platforms.
Ensure appropriate staffing levels to meet operational demands.
Lead by example in professionalism, customer service, and adherence to company policies.

Guest Experience

Ensure the highest level of guest satisfaction and handle guest concerns or escalations professionally.
Provide direct guest service support including reception, phone and email communication, and front-line service.
Maintain a clean, organized, and welcoming Guest Services area.
Monitor and ensure guest safety at all times.

Operations & Administration

Open and close Guest Services for daily operations and events.
Complete daily logs, operating reports, inspection checklists, and balance sheets accurately.
Manage cash handling procedures including floats, balancing receipts, and processing deposits
Assist in developing and implementing policies, procedures, and service standards.
Maintain accurate records of guest services operations and inventory.
Support equipment and supply inventory tracking and replenishment.
Demonstrate care and accountability for company property and vehicles.

Health & Safety

Comply with all workplace safety protocols and support a culture of safety.
Maintain all required certifications and participate in pre-season and ongoing training.
Be prepared to support lift evacuation procedures.

Other Duties

Assist other departments as required based on operational needs.

Key Qualifications

Proven leadership experience in a guest services, hospitality, or recreation environment.
Strong communication and interpersonal skills.
Self-motivated, responsible, and able to work independently and as part of a team.
Excellent problem-solving and decision-making abilities.
Proficient with Microsoft Office and other standard software; experience with Dayforce and Northsoft is an asset.
Strong organizational skills and ability to multi-task in a fast-paced setting.
Ability to work in varying weather conditions and perform physical duties (e.g., lift up to 45 lbs).
Previous cash handling and customer service experience required; retail experience is an asset.
Knowledge of risk management and safety procedures.

Additional Requirements

Passion for the recreation and hospitality industry.
Strong people skills with a friendly, approachable, and empathetic demeanor.
Willingness to work a flexible schedule including evenings, weekends, and holidays.
Must provide and wear appropriate uniform in accordance with company policy.
Commitment to continuous learning and professional development.

You have, or can use our Human Resource platform to obtain, the following certificates: WHMIS; Ladder Safety; Ontario Health & Safety Awareness (OHSA); Workplace Violence & Harassment (Bill 168 & 132); Accessibility for Ontarians with Disabilities Act (AODA); IASR: Information and Communications Standards and Employment Standards; Understanding Human Rights; Safe Lifting; Gender and Sexual Diversity; Diversity, Equity, Inclusion, and Belonging (DEIB); Safe Food Handling (for Food and Beverage Employees) Training
You are 18+ years of age.

Chicopee is committed to providing an inclusive, accessible, and barrier-free recruitment process. We welcome applications from all qualified candidates and provide accommodation upon request throughout all stages of the recruitment and selection process, in accordance with the Ontario Human Rights Code. Applicants requiring accommodation are encouraged to let us know when contacted for an interview or assessment, or upon arrival at a Chicopee job fair.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Guest Services Supervisor leads the seasonal team in delivering exceptional guest experiences while managing daily operations and staff performance. They are responsible for overseeing administrative tasks, cash handling, and ensuring a safe, welcoming environment for all guests.

Requirements

Candidates must have proven leadership experience in hospitality or recreation and possess strong communication and problem-solving skills. The role requires the ability to perform physical duties, work a flexible schedule, and maintain various safety certifications.

Skills

Leadership
Guest Services
Staff Supervision
Performance Management
Cash Handling
Customer Service
Problem Solving
Communication
Scheduling
Inventory Management
Risk Management
Safety Compliance
Microsoft Office
Dayforce
Northsoft
Team Motivation

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Leadership
Hospitality
Recreation
Staff Supervision
Cash Handling
Dayforce
Northsoft
Microsoft Office
Risk Management
Safety Protocols
WHMIS
AODA
OHSA
Inventory Management
Customer Satisfaction
Team Training
Operations Management
Frontline Leadership
Seasonal Employment

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Work requirements

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