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Added 12 mins ago
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Guest Services Supervisor 2026/2027
Chicopee
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Added 1 hour ago
Assistant Front Store Manager, Hourly Part Time Day
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Chicopee

Guest Services Supervisor 2026/2027

Kitchener, ON, Canada

Apply by: Dec 19, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

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Original job description

Position Title: Supervisor, Guest Services

Department: Guest Services

Reports to: Manager, Guest Services or designate

Our Mission: Offer unique and memorable experiences through fun-filled programs, activities, and events!

Job Summary: The Supervisor, Guest Experience plays a key leadership role in ensuring the highest standards of guest satisfaction. This individual will assist in recruiting, training, and leading seasonal Guest Services team members to deliver exceptional service. As a frontline leader, the Supervisor is responsible for the overall day-to-day operations, team performance, and fostering a safe, positive, and engaging environment for both staff and guests.

Roles and Responsibilities:

Leadership & Supervision

Recruit, train, supervise, and support seasonal Guest Services staff.
Provide ongoing coaching and performance evaluations, including corrective actions when needed.
Motivate team members through consistent communication, mentorship, and recognition.
Manage staff schedules, timekeeping, and payroll using Dayforce and Northsoft platforms.
Ensure appropriate staffing levels to meet operational demands.
Lead by example in professionalism, customer service, and adherence to company policies.

Guest Experience

Ensure the highest level of guest satisfaction and handle guest concerns or escalations professionally.
Provide direct guest service support including reception, phone and email communication, and front-line service.
Maintain a clean, organized, and welcoming Guest Services area.
Monitor and ensure guest safety at all times.

Operations & Administration

Open and close Guest Services for daily operations and events.
Complete daily logs, operating reports, inspection checklists, and balance sheets accurately.
Manage cash handling procedures including floats, balancing receipts, and processing deposits
Assist in developing and implementing policies, procedures, and service standards.
Maintain accurate records of guest services operations and inventory.
Support equipment and supply inventory tracking and replenishment.
Demonstrate care and accountability for company property and vehicles.

Health & Safety

Comply with all workplace safety protocols and support a culture of safety.
Maintain all required certifications and participate in pre-season and ongoing training.
Be prepared to support lift evacuation procedures.

Other Duties

Assist other departments as required based on operational needs.

Key Qualifications

Proven leadership experience in a guest services, hospitality, or recreation environment.
Strong communication and interpersonal skills.
Self-motivated, responsible, and able to work independently and as part of a team.
Excellent problem-solving and decision-making abilities.
Proficient with Microsoft Office and other standard software; experience with Dayforce and Northsoft is an asset.
Strong organizational skills and ability to multi-task in a fast-paced setting.
Ability to work in varying weather conditions and perform physical duties (e.g., lift up to 45 lbs).
Previous cash handling and customer service experience required; retail experience is an asset.
Knowledge of risk management and safety procedures.

Additional Requirements

Passion for the recreation and hospitality industry.
Strong people skills with a friendly, approachable, and empathetic demeanor.
Willingness to work a flexible schedule including evenings, weekends, and holidays.
Must provide and wear appropriate uniform in accordance with company policy.
Commitment to continuous learning and professional development.

You have, or can use our Human Resource platform to obtain, the following certificates: WHMIS; Ladder Safety; Ontario Health & Safety Awareness (OHSA); Workplace Violence & Harassment (Bill 168 & 132); Accessibility for Ontarians with Disabilities Act (AODA); IASR: Information and Communications Standards and Employment Standards; Understanding Human Rights; Safe Lifting; Gender and Sexual Diversity; Diversity, Equity, Inclusion, and Belonging (DEIB); Safe Food Handling (for Food and Beverage Employees) Training
You are 18+ years of age.

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More about this job

Responsibilities

The Guest Services Supervisor leads the seasonal team in delivering exceptional guest experiences while managing daily operations and staff performance. They are responsible for overseeing administrative tasks, cash handling, and ensuring a safe, welcoming environment for all guests.

Requirements

Candidates must have proven leadership experience in hospitality or recreation and possess strong communication and problem-solving skills. The role requires the ability to perform physical duties, work a flexible schedule, and maintain various safety certifications.

Skills

Leadership
Guest Services
Staff Supervision
Performance Management
Cash Handling
Customer Service
Problem Solving
Communication
Scheduling
Inventory Management
Risk Management
Safety Compliance
Microsoft Office
Dayforce
Northsoft
Team Motivation

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Leadership
Hospitality
Recreation
Staff Supervision
Cash Handling
Dayforce
Northsoft
Microsoft Office
Risk Management
Safety Protocols
WHMIS
AODA
OHSA
Inventory Management
Customer Satisfaction
Team Training
Operations Management
Frontline Leadership
Seasonal Employment

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