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Added 13 mins ago
Installateur en Système Sécurité CCQ (Compagnon/Apprenti) - Montréal
Siemens
Montreal, QC
Opportunities for advancement within Siemens, including roles such as team lead, project manager, or account manager - express your interest!
Added 13 mins ago
Software Development Manager, Rendering Foundations
Amazon
Vancouver, BC
…such as Detail Page across web and app. We are looking for a Software Development Manager to build and lead a new team in Vancouver that owns agentic CX and experience orchestration…
Added 13 mins ago
Senior Product Manager, Fashion Merchandising
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
Full-time
Drive current/future growth of the department through the development of merchandise assortments;
Added 13 mins ago
Director of Product Design
McAfee
UNAVAILABLE, Ontario
Full-time
McAfee is seeking a Director of Product Design to lead our product design and systems team, raise the bar for design quality, and help the organization deliver better product experiences…
Added 13 mins ago
Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
Full-time
Lead the development of proposals for contract renewals and incremental opportunities, partnering with internal stakeholders to support account growth and retention.
Added 13 mins ago
Pastry Chef - Canoe
Oliver & Bonacini
Toronto, ON
Full-time
Lead by example as a hands on Pastry Cook ensuring the quality and consistency of all products served.
Added 13 mins ago
Superintendent of Water Treatment
City of Quinte West
Quinte West, ON
…wastewater collection and treatment, stormwater management, development approvals and general engineering…
Added 13 mins ago
Learning & Development Manager
Indigo Books & Music
Toronto, ON
$100,000 to $125,000 CAD / year
Full-time
Lead learning and development programs through design, development, facilitation and evaluation - partner with HRM and business leaders to develop implementation plans to roll out programs…
Added 27 mins ago
Outbound Account Executive (SaaS)
WellnessLiving
Vaughan, ON
Full-time
…their passion into thriving businesses. Our mission-critical software supports thousands of entrepreneurs and millions of clients worldwide on their wellness journeys. We’re a…
Added 27 mins ago
Senior Account Executive
Enigma Digital - Behaviour-Led UI/UX, Websites & Digital Product Design
Quebec, QC
Full-time
Lead client meetings and presentations, articulating the strategic value of Enigma Digital's services.
Added 27 mins ago
Health And Safety Officer
Wilfrid Laurier University
Waterloo, ON
Full-time
…Health and Safety Officer is responsible for supporting the development, implementation and continuous improvement of occupational health and safety programs across Wilfrid Laurier…
Added 27 mins ago
Senior Account Executive - Public Sector
Nakisa
Ottawa, ON
Full-time
Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission-critical…
Added 27 mins ago
Application Specialist
Toronto Public Library
Toronto, ON
$93,948.4 to $106,000 CAD / year
Full-time
The Applications Specialist is responsible for supporting the Lead and Manager in implementing and maintaining TPL’s enterprise applications on premises or in the cloud. The Specialist…
Added 27 mins ago
Technology Lead, Enterprise Platforms & Operation (Director)
TMX Group
Toronto, ON
Full-time
Team Leadership & Development: Lead, mentor, and empower a high-performing team of platform managers, API developers, and technical specialists, fostering a culture of accountability,…
Added 27 mins ago
Senior Manager, Platform Engineering
Rates.ca
Toronto, ON
Full-time
Make the right path the easy path for software engineers
Added 27 mins ago
Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
Full-time
Lead the development of proposals for contract renewals and incremental opportunities, partnering with internal stakeholders to support account growth and retention.
Added 27 mins ago
SaaS SDR - Sales Development Representative
YuJa
Toronto, ON · North York, ON
$60,000 to $70,000 CAD / year
Full-time
This is an expansion role designed to support the continued growth and scaling of our Sales Development team. Our Sales Development team members are at the forefront of our growth,…
Added 27 mins ago
Platform Engineer (Netezza)
CBL Solutions
Toronto, ON
Contract
Lead and support data platform migration initiatives (On-Prem to AWS Cloud)
Added 28 mins ago
SAP Solutions Director
Pomerleau
Montreal, QC · Quebec, QC · Saint-Georges, QC
Lead all SAP teams, including functional, technical, integration, and development resources.
Added 28 mins ago
IT Coordinator / Scrum Master
Pomerleau
Montreal, QC
The ability to influence and lead without formal authority.
Added 28 mins ago
Validation / Verification Engineer, Sr Staff -18261
Synopsys
Ottawa, ON
Lead the development of complex multilayer PCB designs for silicon characterization platforms, validation boards, and customer evaluation kits, including architecture definition, schematic…
Added 28 mins ago
Director of Product
Innovasea
NS · Bedford, Nova Scotia
Full-time
Experience working cross-functionally with marketing, sales, engineering, and software development teams.
Added 56 mins ago
Post-Doctoral Fellow (SRI) - Physical Sciences - Temporary Full-Time 2026-18369 (2026-18369)
Sunnybrook
Toronto, ON
Full-time
Project leadership from study design to software development to data acquisition to deployment.
Added 56 mins ago
Salesforce BSA
Tata Consultancy Services
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
Create functional artifacts such as refined epics, user stories ready for development, and
Added 56 mins ago
Lead Senior Developer
Bentley Systems
Quebec, QC · Greater Quebec City Metropolitan Area
Full-time
We are seeking an experienced Senior Developer to lead a cross-functional software engineering squad responsible for developing, enhancing, and maintaining modern web applications that…

Chicopee

Guest Services Supervisor 2026/2027

Kitchener, ON, Canada

Apply by: Dec 19, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

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Original job description

Position Title: Supervisor, Guest Services

Department: Guest Services

Reports to: Manager, Guest Services or designate

Our Mission: Offer unique and memorable experiences through fun-filled programs, activities, and events!

Job Summary: The Supervisor, Guest Experience plays a key leadership role in ensuring the highest standards of guest satisfaction. This individual will assist in recruiting, training, and leading seasonal Guest Services team members to deliver exceptional service. As a frontline leader, the Supervisor is responsible for the overall day-to-day operations, team performance, and fostering a safe, positive, and engaging environment for both staff and guests.

Roles and Responsibilities:

Leadership & Supervision

Recruit, train, supervise, and support seasonal Guest Services staff.
Provide ongoing coaching and performance evaluations, including corrective actions when needed.
Motivate team members through consistent communication, mentorship, and recognition.
Manage staff schedules, timekeeping, and payroll using Dayforce and Northsoft platforms.
Ensure appropriate staffing levels to meet operational demands.
Lead by example in professionalism, customer service, and adherence to company policies.

Guest Experience

Ensure the highest level of guest satisfaction and handle guest concerns or escalations professionally.
Provide direct guest service support including reception, phone and email communication, and front-line service.
Maintain a clean, organized, and welcoming Guest Services area.
Monitor and ensure guest safety at all times.

Operations & Administration

Open and close Guest Services for daily operations and events.
Complete daily logs, operating reports, inspection checklists, and balance sheets accurately.
Manage cash handling procedures including floats, balancing receipts, and processing deposits
Assist in developing and implementing policies, procedures, and service standards.
Maintain accurate records of guest services operations and inventory.
Support equipment and supply inventory tracking and replenishment.
Demonstrate care and accountability for company property and vehicles.

Health & Safety

Comply with all workplace safety protocols and support a culture of safety.
Maintain all required certifications and participate in pre-season and ongoing training.
Be prepared to support lift evacuation procedures.

Other Duties

Assist other departments as required based on operational needs.

Key Qualifications

Proven leadership experience in a guest services, hospitality, or recreation environment.
Strong communication and interpersonal skills.
Self-motivated, responsible, and able to work independently and as part of a team.
Excellent problem-solving and decision-making abilities.
Proficient with Microsoft Office and other standard software; experience with Dayforce and Northsoft is an asset.
Strong organizational skills and ability to multi-task in a fast-paced setting.
Ability to work in varying weather conditions and perform physical duties (e.g., lift up to 45 lbs).
Previous cash handling and customer service experience required; retail experience is an asset.
Knowledge of risk management and safety procedures.

Additional Requirements

Passion for the recreation and hospitality industry.
Strong people skills with a friendly, approachable, and empathetic demeanor.
Willingness to work a flexible schedule including evenings, weekends, and holidays.
Must provide and wear appropriate uniform in accordance with company policy.
Commitment to continuous learning and professional development.

You have, or can use our Human Resource platform to obtain, the following certificates: WHMIS; Ladder Safety; Ontario Health & Safety Awareness (OHSA); Workplace Violence & Harassment (Bill 168 & 132); Accessibility for Ontarians with Disabilities Act (AODA); IASR: Information and Communications Standards and Employment Standards; Understanding Human Rights; Safe Lifting; Gender and Sexual Diversity; Diversity, Equity, Inclusion, and Belonging (DEIB); Safe Food Handling (for Food and Beverage Employees) Training
You are 18+ years of age.

Apply About employer

More about this job

Responsibilities

The Guest Services Supervisor leads the seasonal team in delivering exceptional guest experiences while managing daily operations and staff performance. They are responsible for overseeing administrative tasks, cash handling, and ensuring a safe, welcoming environment for all guests.

Requirements

Candidates must have proven leadership experience in hospitality or recreation and possess strong communication and problem-solving skills. The role requires the ability to perform physical duties, work a flexible schedule, and maintain various safety certifications.

Skills

Leadership
Guest Services
Staff Supervision
Performance Management
Cash Handling
Customer Service
Problem Solving
Communication
Scheduling
Inventory Management
Risk Management
Safety Compliance
Microsoft Office
Dayforce
Northsoft
Team Motivation

Visa sponsorship

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Keywords

Guest Services
Leadership
Hospitality
Recreation
Staff Supervision
Cash Handling
Dayforce
Northsoft
Microsoft Office
Risk Management
Safety Protocols
WHMIS
AODA
OHSA
Inventory Management
Customer Satisfaction
Team Training
Operations Management
Frontline Leadership
Seasonal Employment

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