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Chipotle Mexican Grill

Service Leader

Waterloo, ON, Canada

$20.90–$22.48 · Full-time

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Job details

Pay: $20.90–$22.48
Job type: Full-time
Apply by: Nov 26, 2026
Working hours: 32 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks. 

What You’ll Do

In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:
Making sure great tasting, high quality food is served
Helping to resolve food quality issues
Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
Helping to resolve customer incidents and working to ensure positive customer experiences
Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
Developing and cross training all front of house Crew
Assisting with Crew performance reviews
Developing future Service Leaders
Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
Ensuring the proper quantity of supplies are available as needed

 

What You’ll Bring To The Table

Be able to understand and articulate Chipotle’s Food With Integrity philosophy
Have knowledge and experience of cash handling policies and procedures
Have knowledge of Food Safety and health department matters
Have familiarity with office paperwork
Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
Have a high school diploma
Have restaurant experience
Provide at least four (4) days of open availability each week, at least two (2) of which must be a Friday, Saturday, and/or Sunday. Open availability means you may be scheduled for any eight-hour shift during that day
Be able to work a minimum of 32 hours per week.

What’s In It For You

Tuition assistance (Up to $5,250/year)
Free food (yes, really FREE)
Medical, dental, and vision benefits
Paid time off
Holiday closures (location dependent)
Competitive compensation
Opportunities for advancement (80% of managers started as Crew)

PAY TRANSPARENCY

Below is the pay range depending on skill level, experience and/or education. Compensation offered is also subject to local wage and hour laws.

$20.90–$22.48

This is a continuous job posting and does not necessarily indicate that there is a current vacancy to be filled at the specified location or this job posting may support hiring needs for upcoming restaurant locations in the local geographic market.

Who We Are

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com.

Chipotle Mexican Grill is an equal opportunity employer committed to fair employment practices at all levels of the organization without regard to race, ethnicity, religion, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law. As a values-driven, people-first company, we are committed to fostering a workplace where all individuals are treated with respect and have the opportunity to realize their full potential. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Chipotle has policies and procedures in place to accommodate persons with disabilities or who otherwise require accommodation in accordance with applicable human rights legislation. Please notify Chipotle should you require an accommodation. Please contact Adaaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests

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More about this job

Responsibilities

Ensure high-quality, safe food and a positive customer experience while maintaining a clean, organized service line and functioning equipment. Train and develop crew members, coordinate shift activities, help resolve customer and food-quality issues, and support cash handling and office administration.

Requirements

Applicants must have a high school diploma, restaurant experience, and knowledge of cash handling, food safety, and office paperwork. They must be able to communicate in the primary language of the work location, have at least four days of open availability each week (including at least two weekend days), and work a minimum of 32 hours per week.

Skills

Customer Service
Food Safety
Food Quality Control
Cash Handling
Crew Training
Cross-Training
Team Leadership
Conflict Resolution
Shift Coordination
Performance Reviews
Office Administration
Inventory And Supply Management
Food Safety Compliance
Restaurant Operations

Benefits

Tuition Assistance
Free Food
Medical Benefits
Dental Benefits
Vision Benefits
Paid Time Off
Holiday Closures
Opportunities For Advancement

Visa sponsorship

Not detected in the job text

Keywords

Restaurant Operations
Food Service
Food With Integrity
Food Safety
Food Quality
Customer Experience
Customer Service
Hand Washing
Glove Changes
Time And Temperature Monitoring
Shelf-Life Monitoring
Food Safety Checklist
Crew Training
Cross-Training
Shift Scheduling
Cash Handling
Banking
Office Administration
Supply Management
Equipment Maintenance
Performance Reviews
Restaurant Experience

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