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Chrysos

Customer Quality Specialist

Vancouver, BC, V7X 1M8, Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

The Chrysos commitment and mission:

Here at Chrysos we combine science and software to create technology solutions that are changing the global mining industry; both from a productivity and environmental impact perspective.

Just like atoms and machines, we believe that everyone is different and how individuals come together is what makes us successful. Headquartered in Adelaide and with team members based in Australia, New Zealand, Europe, Africa, Canada, Chile, Suriname and North America Chrysos Corporation’s diverse team of scientists, engineers and industry specialists are coming together to build technologies to provide rapid, accurate and safe ore analysis for the global mining industry.

The company’s flagship technology, PhotonAssay™, steps around centuries-old chemistry-based assay methods to deliver true ‘atom-counting’ analysis for the measurement of gold and other high-value metals. With successful global installations, Chrysos is taking PhotonAssay™ to customers around the world – Chrysos could take you to places that you might not have even imagined yet. There’s opportunity around every corner and the support to help you achieve your goals.

About the role:

Reporting to the Customer Quality Manager, the Customer Quality Specialist is responsible for maintaining and growing relationships with customers, ensuring satisfaction and providing an exceptional customer experience. The Customer Quality Specialist will work with internal teams to deliver top notch service by managing in-region client accounts in a timely and professional manner.

The role includes the following broad areas of responsibility:

Customer onboarding following new PhotonAssay™ unit deployment and ongoing support
Act as the primary point of contact by managing communication and problem solving to ensure excellent service and satisfactory resolution of issues or concerns
Ownership of the in-region customer meetings
Contribute to the development and implementation of new processes and procedures within the customer quality group.

What you will do:

Participate in new unit deployments by coordinating the client onboarding process for a seamless customer experience
Proactively engage with customers to assess client needs and resource gaps
Liaise with internal teams to resolve customer inquiries in an efficient and timely manner
Schedule, plan and host customer meetings including agenda creation, action items, summary reports and follow-up
Provide training support to customers related to PhotonAssay™ unit operation and platforms to maximize the value of the service
Develop and implement customer quality processes to ensure a successful client experience
Prepare documentation, technical reports, publications, and presentations as required
Manage relationships resulting in delighted customers
Share customer feedback with internal teams for product and process improvement
Provide regular updates to management on account status and growth opportunities
Contribute to a culture that values collaboration, technical excellence and on-going staff learning and development.
Support the development of a strong OH&S culture.

Who you are:

A tertiary qualification in an engineering or science, or equivalent experience.
Experience in customer service, quality control or laboratory roles in minerals or other analytical laboratory environments.
Excellent written and verbal communication skills, including preparation of technical documentation and manuals.
Proven stakeholder relations management experience
Excellent problem-solving, organizational, and analytical skills.
Strong communication and interpersonal abilities.
Able and willing to travel and work across North Americas & internationally.
Relevant experience in an analytical laboratory management system and ISO/IEC 17025.

Who we are (Our values):

Safety is a Non-Negotiable - Safety isn’t just a value - it’s our way of life. It’s about creating a culture where physical and psychological safety are top priorities. We speak up, challenge assumptions, and hold ourselves accountable to protect one another.
One United Team – We thrive on trust, respect, and empathy. By embracing each other’s unique contributions and supporting one another, we build collective strength to solve problems, celebrate wins, and grow together.
Delighted Customers – Our customers, both internal and external, are at the heart of everything we do. By listening, understanding, and acting with care, we consistently go above and beyond to deliver exceptional experiences.
Always Improving – We are curious, courageous, and committed to progress. Every challenge is an opportunity to grow, and every step forward builds toward something extraordinary. Making or doing things better isn’t just a goal - it’s our mindset.

Why Join Us: Your Rewarding Career Awaits

At Chrysos, we value our team members and offer a supportive and dynamic work environment. Here's what we have in store for you:

Flexibility and wellbeing initiatives to help you maintain a healthy work-life balance.
Opportunities to work with groundbreaking equipment that's transforming the mining industry and reducing its environmental impact.
Collaboration with industry experts and the chance to grow and develop professionally.
Exciting career prospects and room for advancement.

If this opportunity aligns with your career goals, we'd love to hear from you. Please apply through the link below and let's explore the potential of working together.

Join Chrysos and be part of an innovative team that's shaping the future of mining technology!

Apply About employer

More about this job

Responsibilities

The Customer Quality Specialist manages client relationships, oversees the onboarding process for new technology deployments, and acts as the primary point of contact for service inquiries. They are also responsible for coordinating customer meetings, providing operational training, and contributing to internal process improvements.

Requirements

Candidates must hold a tertiary qualification in engineering or science and possess experience in customer service, quality control, or analytical laboratory environments. Strong communication skills, stakeholder management experience, and familiarity with ISO/IEC 17025 standards are required.

Skills

Customer service
Quality control
Stakeholder management
Technical documentation
Problem-solving
Analytical skills
Laboratory management
ISO/IEC 17025
Client onboarding
Communication
Interpersonal skills
Organizational skills
Training support
Reporting

Benefits

Flexibility initiatives
Wellbeing initiatives
Professional development opportunities
Career advancement prospects

Visa sponsorship

Not detected in the job text

Keywords

Customer Quality Specialist
PhotonAssay
Mining industry
Ore analysis
Customer onboarding
Quality control
Laboratory management
ISO/IEC 17025
Technical reporting
Stakeholder relations
Analytical laboratory
Product performance
Client satisfaction
Process improvement
OH&S

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