Bilingual Customer Service Representative, Personal Risk Service Centre (12 month contract)

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

KEY OBJECTIVE:

The Claim Support Specialist will provide support and administrative assistance to the Claims Department. Contact is with both internal and external stakeholders, primarily with adjusters, brokers, insureds, and vendors.

MAJOR RESPONSIBILITIES:

• Fielding incoming calls, emails, and physical mail to the Claim Contact Centre which include general inquiries, processing of new claims reported and acting on items within authority.
• Providing initial guidance on new claims process and communicating to insureds expectations and future steps to be taken, as well as sending out acknowledgment letters.
• Assigning files based on severity and maintaining an assignment log.
• Acting as SME and main point of contact in managing the relationship with our offshore support team, Genpact, on a day-to-day basis.
• Providing claims updates on behalf of the department to underwriters, brokers, insureds, and vendors.
• Responding to daily task assignments from adjusters within the larger Claims Department to complete various administrative tasks, as assigned.
• Acting as liaison and first point of contact for auditors.
• Auditing daily financial processing results from each claim discipline to ensure claim files are properly documented and payments are in line with Chubb’s best practices.
• Manually entering and verifying banking information received from insureds and claimants.
• Reviewing current processes for control/optimization opportunities
• Other tasks as assigned.

QUALIFICATIONS:

• Bilingualism required (French and English). Bilingualism in French and English is necessary to ensure effective communication with all stakeholders of the Chubb company.
• Completion of post-secondary university or college program and/or equivalent experience required.
• Strong written and verbal communication skills; fluency in both English and French is an asset.
• Exceptional customer service and interpersonal skills.
• Proven ability to take initiative in solving problems independently.
• Excellent organizational and time management skills with the ability to follow-up independently.
• Ability to respond as a team player, in a multi-task environment.
• Must possess an aptitude for technical, detail-oriented work.
• Ability to work effectively under pressure.

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.