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Added 2 mins ago
TU
PRN Patient Access Representative - Louisburg, Ks
The University of Kansas Health System
Pavilion 1, BC
- Part-time
…Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely…
Added 2 mins ago
SD
School Psychologist
School District No. 27
Williams Lake, BC
- Full-time
…evaluation process. Services are district-based and are designed to support students, school personnel and parents in enhancing academic, adaptive and social skills for…
Added 2 mins ago
OF
Kitchen Staff Substitute
Opaa! Food Management
Hamilton, ON
- Internship
Report any unsafe working conditions to the appropriate supervisor. Participates in the safety incentive program.
Added 2 mins ago
BL
Executive Assistant
BC Legal Management Association
Vancouver, BC
- Other
Provides support to the Compensation Committee, Executive Committee and various other committees at the firm. This involves finding lawyer availability, booking meetings, boardroom…
Added 2 mins ago
CD
instructor of persons with a learning disability
Centre de services scolaire de la Baie-James (CSSBJ)
Chibougamau, QC
- Contract
Added 2 mins ago
DQ
fast food restaurant manager
Dairy Queen
Smithers, BC
- Full-time
Participates in a government or community program or initiative that supports newcomers and/or refugees
Added 2 mins ago
CD
database analyst
Community Development Council Durham
Ajax, ON
- Full-time
Participates in a government or community program or initiative that supports persons with disabilities
Added 2 mins ago
MN
Merchandiser
Mosaic North America
ON · Kenora, ON
- Part-time
…help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions - whether you’re looking…
Added 2 mins ago
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Technical Program Manager
Actalent
Vancouver, BC
- $60 to $80 CAD / hour
- Contract
Continuously improve program management processes and communication frameworks to support a growing team of Technical Program Managers and evolving business demands.
Added 2 mins ago
C
Sales Enablement Lead
CorePlan
Vancouver, BC
- Full-time
…another office in Vancouver and a team across 12 countries, we support customers around the world. Our cloud-native platform replaces legacy systems and spreadsheets with one intuitive,…
Added 2 mins ago
TO
Registered Nurse Cardiac Surgical ICU-CSICU
The Ottawa Hospital
Ottawa, ON
- Full-time
…challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved…
Added 2 mins ago
TO
Registered Nurse Cardiac Surgical ICU-CSICU
The Ottawa Hospital
Ottawa, ON
- Full-time
…challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved…
Added 2 mins ago
TI
restaurant assistant manager
Tasty Indian Bistro
Abbotsford, BC
- Full-time
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Added 2 mins ago
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YOUTH DEVELOPMENT COORDINATOR
McMan Youth, Family and Community Services Association of Calgary & Area
Calgary, AB
- Full-time
At McMan Calgary & Area, connection is at the centre of everything we do. Each year, we support more than 5,000 children, youth, adults and families facing complex challenges, including…
Added 2 mins ago
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Trade Marketing Representative - Edmonton Southwest, AB
BAT
AB · Edmonton, AB
- Full-time
Added 3 mins ago
Client Education - eLearning Experience & Facilitation Specialist
Alberta Pensions Services Corporation
Edmonton, AB
…synchronous and asynchronous approaches to sustain engagement, support diverse learning needs, and deliver measurable…
Added 17 mins ago
SC
barista - Store# 62158, 96 KING ST EAST
Starbucks Coffee Company
Bowmanville, ON
- Full-time
…choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit…
Added 17 mins ago
SC
barista - Store# 81142, BLACKFALDS
Starbucks Coffee Company
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- Full-time
…choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit…
Added 17 mins ago
Property Manager
Lookout Housing and Health Society
Vancouver, BC
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 17 mins ago
Program Support Worker
Lookout Housing and Health Society
Abbotsford, BC
The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following…
Added 17 mins ago
Homemaker
Lookout Housing and Health Society
Vancouver, BC
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 17 mins ago
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barista - Store# 10315, 4060 CH DE LA COTE-DE-LIESSE
Starbucks Coffee Company
Mont-Royal, QC
- Full-time
…choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit…
Added 17 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Vancouver, BC
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 17 mins ago
Shelter Case Worker
Lookout Housing and Health Society
Vancouver, BC
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 17 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Surrey, BC
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…

Chubb

Bilingual Customer Service Representative, Personal Risk Service Centre (12 month contract)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 19, 2027
Posting language: English
Posted: Oct 21, 2026

Original job description

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

KEY OBJECTIVE:

The Claim Support Specialist will provide support and administrative assistance to the Claims Department. Contact is with both internal and external stakeholders, primarily with adjusters, brokers, insureds, and vendors.

MAJOR RESPONSIBILITIES:

Fielding incoming calls, emails, and physical mail to the Claim Contact Centre which include general inquiries, processing of new claims reported and acting on items within authority.
Providing initial guidance on new claims process and communicating to insureds expectations and future steps to be taken, as well as sending out acknowledgment letters.
Assigning files based on severity and maintaining an assignment log.
Acting as SME and main point of contact in managing the relationship with our offshore support team, Genpact, on a day-to-day basis.
Providing claims updates on behalf of the department to underwriters, brokers, insureds, and vendors.
Responding to daily task assignments from adjusters within the larger Claims Department to complete various administrative tasks, as assigned.
Acting as liaison and first point of contact for auditors.
Auditing daily financial processing results from each claim discipline to ensure claim files are properly documented and payments are in line with Chubb’s best practices.
Manually entering and verifying banking information received from insureds and claimants.
Reviewing current processes for control/optimization opportunities
Other tasks as assigned.

QUALIFICATIONS:

Bilingualism required (French and English). Bilingualism in French and English is necessary to ensure effective communication with all stakeholders of the Chubb company.
Completion of post-secondary university or college program and/or equivalent experience required.
Strong written and verbal communication skills; fluency in both English and French is an asset.
Exceptional customer service and interpersonal skills.
Proven ability to take initiative in solving problems independently.
Excellent organizational and time management skills with the ability to follow-up independently.
Ability to respond as a team player, in a multi-task environment.
Must possess an aptitude for technical, detail-oriented work.
Ability to work effectively under pressure.

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

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More about this job

Responsibilities

Handle incoming inquiries and new claims, guide insureds through the claims process, assign files, and provide updates to stakeholders. Support claims administration through audit and payment checks, banking information entry and verification, coordination with offshore support, and process improvement.

Requirements

Bilingual French and English communication is required, along with post-secondary education or equivalent experience. The role calls for strong customer service, communication, organization, time management, independent problem-solving, teamwork, attention to detail, and the ability to work under pressure.

Skills

Bilingual Communication
Customer Service
Written Communication
Verbal Communication
Problem-Solving
Organization
Time Management
Attention To Detail
Multitasking
Teamwork
Claims Administration
Claims Processing
Stakeholder Communication
Financial Auditing
Data Entry
Process Optimization

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Claims
Claims Administration
Claims Processing
Customer Service
French
English
Bilingual Communication
Claim Contact Centre
Adjusters
Brokers
Insureds
Vendors
Claims Assignment
Offshore Support
Genpact
Claims Updates
Financial Processing
Claims Auditing
Payment Verification
Banking Information
Process Optimization
Stakeholder Communication
Administrative Support

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