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Added 8 mins ago
Install Coordinator
ASSA ABLOY
Mississauga, ON
Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people…
Added 37 mins ago
AI
Accounting Analyst
American Iron and Metal
Montreal, QC
- Full-time
We are seeking a detail-oriented and analytical Senior Accounting Analyst to join our finance team. This role plays a key part in financial reporting, analysis, and process improvement,…
Added 37 mins ago
AI
Spécialiste, planification des stocks et gestion des données maîtres
American Iron and Metal
Montreal, QC
- Full-time
American Iron & Metal (AIM) est une entreprise familiale et un leader mondial reconnu dans l'industrie du recyclage des métaux avec plus de 125 sites et 4000 employés dans le monde entier.…
Added 37 mins ago
GSE Maintenance Specialist
Westerkirk
Calgary, AB
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 37 mins ago
VC
Practice Manager - Vancouver Veterinary Hospital
VetCare Canada
Vancouver, BC
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 53 mins ago
VC
Practice Manager - Vancouver Veterinary Hospital
VetCare Canada
Vancouver, BC
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 53 mins ago
G
Accounting & Administrative Support Specialist
Greatario
Woodstock, ON
- Full-time
Reporting directly to the Financial Controller, the successful candidate will play a key role in supporting the Finance team by managing the full accounts payable cycle, maintaining vendor…
Added 1 hour ago
AC
Portfolio Steering and CAT Risk Analyst - Marine
Allianz Commercial
Toronto, ON
- Full-time
This role will work a hybrid schedule and can be based in one of our following offices: New York, Chicago, Alpharetta, O’Fallon, or Toronto
Added 1 hour ago
JC
Distribution Center Supervisor
JYSK Canada
Pitt Meadows, BC
- $63,000 to $70,000 CAD / year
- Full-time
As a Distribution Center Supervisor, you will lead a high-performing team, and ensure efficient, accurate work flows and maintaining safety standards in the distribution center. This role…
Added 1 hour ago
SI
Continuous Improvement Site LEad
Snackruptors Inc
Canada
- Other
Snackruptors Inc. is a renowned leader in the cracker manufacturing industry, recognized globally for delivering exceptional quality products. Our diverse workforce reflects our commitment…
Added 1 hour ago
C
https://fa-ewgu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/38504/?utm_medium=jobshare&utm_source=External+Job+Share
Chubb
Montreal, QC
- Contract
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health…
Added 1 hour ago
JC
Distribution Center Supervisor
JYSK Canada
Pitt Meadows, BC
- $63,000 to $70,000 CAD / year
- Full-time
As a Distribution Center Supervisor, you will lead a high-performing team, and ensure efficient, accurate work flows and maintaining safety standards in the distribution center. This role…
Added 1 hour ago
Bilingual Debt Collection Agent (Consumer & Estate Accounts)
Phillips & Cohen Associates Ltd.
Kirkland, QC
Founded in 1997 by Matt Phillips and Adam Cohen, Phillips & Cohen Associates, Ltd (PCA) has become a recognized leader in compassionate engagement services, with operations across North…
Added 1 hour ago
M
Assistant(e) gérant(e) / Assistant Manager
Mobilia
Quebec, QC · St-Hubert, Quebec
- Full-time
Les Intérieurs Mobilia Inc., a leader in contemporary furniture, is looking for an Assistant Store Manager to join our team in St-Hubert.
Added 1 hour ago
R
Superviseur lignes moteurs MRO / MRO Engine Line Supervisor
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 1 hour ago
C
Représentant(e) au service à la clientèle bilingue, Centre du service des risques des particuliers (contrat de 12 mois)
Chubb
Montreal, QC
- Full-time
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health…
Added 1 hour ago
R
Ingénieur de projets / Project Engineer
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 2 hours ago
P&
Coordonnateur administratif principal / Senior Administrative Coordinator
Pratt & Whitney
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 2 hours ago
WL
Registered Nurse
Willow Lodge Home for Special Care
Tatamagouche, NS
- Full-time
Reporting to the Director of Care, this position includes rotating shifts in a long-term care home · Rotating shifts with shift night and weekend premiums
Added 2 hours ago
HN
Production Associate
Hörmann North America
Canada
- $20.6 CAD / hour
- Full-time
Informs Unit Leader/Team Leader of all stock shortages, quality, and downtime issues.
Added 2 hours ago
MM
Analyst I - Captives
Marsh McLennan
Halifax, NS
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 2 hours ago
WM
Manager, Industrial Selling
Waste Management, Inc. (WM)
Magog, QC
- Full-time
Be part of a Canadian team backed by the resources, stability and opportunities of a North American industry leader.
Added 2 hours ago
MI
Process Quality Lead
Mondelēz International
Toronto, ON · Plant - Gladstone - Toronto, Canada
- Full-time
…track your department’s budget and eliminate losses. With your team, you will conduct regular plan-do-act-check assessments to plan how targets will be met, executing the plan and…
Added 2 hours ago
SS
Investor Services - Operations Client Service, Assistant Vice President
State Street
Toronto, ON
- Full-time
Must possess superior leadership and managerial skills
Added 2 hours ago
MC
Assistant(e) gérant(e) / Assistant Manager
Mobilia Canada
QC · Montérégie, QC
- Full-time
Les Intérieurs Mobilia Inc., a leader in contemporary furniture, is looking for an Assistant Store Manager to join our team in St-Hubert.

Chubb

https://fa-ewgu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/38504/?utm_medium=jobshare&utm_source=External+Job+Share

Montreal, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: May 11, 2027
Posting language: English · French
Posted: Nov 12, 2026

Original job description

English section of this bilingual listing.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

KEY OBJECTIVE:

We are looking for an individual who is interested in working in a fast-paced call centre environment to help deliver best-in class service to our broker partners. After completing a comprehensive training program, you will help serve the personal insurance needs of our internal and external customers. This includes the handling of business transactions via phone, e-mail, and carrying out on-line transactions including quoting new business, issuing new lines, processing billing changes and various endorsement requests. Customer Service Representatives build strong broker relationships by providing guidance and knowledge of Chubb products and services, problem-solving, and cross-selling and up-selling on incoming calls and emails.

The Personal Risk Service Centre operating hours are Monday –Friday 8:30am -7:00 pm

MAJOR RESPONSIBILITIES:

Communicate with brokers via e-mail and phone (on average 30-40 inbound calls per day);
Respond and handle broker requests for new business lines, endorsements and renewal policies while providing superior customer service;
Provide quotes to brokers and cross sell coverage to round out accounts;
Conduct regular follow up with brokers for additional policy / client information;
Review incoming requests, making appropriate decisions and processing accordingly;
File set-up and maintenance on personal risk system;
Ongoing liaison with underwriters regarding decisions on accounts;
Ensure ability to work different contact centre shifts within the business hours of 8:30am to 7:00pm, as scheduled by supervisor;
Learn the basic concepts of Personal Lines insurance and Chubb products (home, auto, valuable articles/collectibles, etc)
Additional tasks as assigned.

QUALIFICATIONS:

Bilingualism required (French and English). Bilingualism in French and English is necessary to ensure effective communication with all stakeholders of the Chubb company.
College/university degree or equivalent insurance-related education is an asset;
Previous experience in a high-volume contact center with a focus on decision making is an asset;
Previous insurance or financial services experience is an asset, as are CIP courses or a willingness to take CIP courses through the Insurance Institute;
Proven customer service skills and ability to work well with people;
Excellent verbal and written communication skills;
Proven ability to solve problems independently and with success;
Ability to work well in a team and to function in a multi-task environment;
Aptitude for evaluating, analyzing and interpreting information;
Ability to prioritize, work efficiently within tight timelines and is adaptable to change;
Strong organizational and time management skills with the ability to follow-up independently;
High degree of comfort in working with numbers and computer systems.

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

Read the full bilingual original

Chubb est un chef de file mondial dans le domaine de l’assurance. Présente dans 54 pays, Chubb offre des assurances de biens et de dommages aux particuliers et aux entreprises, des assurances accident et maladies complémentaires pour les particuliers, ainsi que de la réassurance et de l’assurance vie à une grande variété de clients. Notre compagnie se distingue grâce à un large éventail de produits et services, une vaste capacité de distribution, une santé financière exceptionnelle, son excellence en souscription, une expertise supérieure en matière de traitement des sinistres, en plus de sa présence locale à travers le monde.

OBJECTIFS PRINCIPAUX : Nous recherchons une personne intéressée à travailler dans un centre d’appel dynamique afin d’offrir un service de première qualité à nos partenaires courtiers. Après avoir terminé un programme de formation complet, vous aiderez à répondre aux besoins en assurance des particuliers de nos clients internes et externes. Cela comprend le traitement des transactions commerciales par téléphone, par courriel et la réalisation de transactions en ligne, notamment la tarification de nouvelles affaires, l’émission de nouvelles polices, le traitement des modifications de facturation et diverses demandes d’avenants. Les représentants au service à la clientèle doivent établir de bonnes relations avec les courtiers en offrant des conseils et de l’information sur les produits et services Chubb, en réglant des problèmes, en effectuant de la vente croisée ou de la vente de gamme supérieure, par téléphone et par courriel.

Le Centre du service des risques des particuliers est ouvert du lundi au vendredi, de 8 h 30 à 19 h 00.

RESPONSABILITÉS PRINCIPALES :

Communiquer avec les courtiers par courriel et par téléphone (en moyenne de 30 à 40 appels entrants par jour);
Répondre aux demandes des courtiers concernant les nouveaux contrats, les avenants et les renouvellements de polices, et les traiter, tout en offrant un service à la clientèle de qualité supérieure;
Fournir des soumissions aux courtiers et vendre des couvertures complémentaires pour compléter les comptes;
Faire un suivi régulier avec les courtiers pour obtenir des renseignements additionnels sur les polices ou les clients;
Vérifier les demandes reçues, prendre une décision appropriée relativement à chaque demande et procéder en conséquence;
Créer et garder à jour des dossiers dans le système du Service des risques des particuliers;
Maintenir un échange permanent avec la souscription à propos des décisions prises relativement aux comptes;
S’assurer de pouvoir travailler à différents quarts de travail du centre d’appels pendant les heures d’ouverture, soit de 8 h 30 à 19 h 00, selon l’horaire établi par le superviseur;
Apprendre les concepts de base de l’assurance des particuliers et des produits Chubb (habitation, automobile, objets de valeur ou de collection, etc.);
Tâches connexes, telles qu’attribuées.

COMPÉTENCES :

Bilinguisme requis (français et anglais); Le bilinguisme en français et en anglais est requis pour assurer une communication efficace avec tous les intervenants de l’entreprise Chubb;
Diplôme collégial ou universitaire ou formation équivalente dans le domaine des assurances un atout;
Une expérience antérieure dans un centre d’appels à grand volume axée sur la prise de décisions est un atout;
Une expérience antérieure en assurance ou en services financiers est un atout, tout comme les cours du programme de PAA ou la volonté de suivre les cours du programme de PAA par l’entremise de l’Institut d’assurance;
Compétences en service à la clientèle et très bon esprit d’équipe;
Excellentes aptitudes en communications (oral et écrit);
Capacités démontrées à résoudre des problèmes de manière autonome;
Aptitude à travailler en équipe et à gérer plusieurs responsabilités à la fois;
Capacité à étudier, analyser et interpréter divers renseignements;
Capacité à établir des priorités, à travailler efficacement avec des délais restreints et à s’adapter aux changements;
Excellentes aptitudes organisationnelles, bonne gestion du temps et capacité à faire les suivis de manière indépendante;
Extrêmement à l’aise avec les chiffres et les systèmes informatiques.

Chez Chubb, nous nous engageons à offrir l’égalité des chances en matière d’emploi à tous les employés et candidats. Notre politique consiste à offrir des chances égales d’emploi aux employés et aux candidats sur la base des compétences liées au poste et de la capacité à effectuer le travail. Si vous avez besoin que des mesures d’adaptation soient prises pendant le processus de recrutement ou au moment de l’embauche, veuillez aviser le Service des ressources humaines. Si un(e) candidat(e) sélectionné(e) demande un aménagement pendant le processus de recrutement, Chubb consultera le(la) candidat(e) afin de lui fournir un aménagement approprié à ses besoins en matière d’accessibilité.

--------------------------------------------------------------------------------------

KEY OBJECTIVE:

The Personal Risk Service Centre operating hours are Monday –Friday 8:30am -7:00 pm

MAJOR RESPONSIBILITIES:

Communicate with brokers via e-mail and phone (on average 30-40 inbound calls per day);
Respond and handle broker requests for new business lines, endorsements and renewal policies while providing superior customer service;
Provide quotes to brokers and cross sell coverage to round out accounts;
Conduct regular follow up with brokers for additional policy / client information;
Review incoming requests, making appropriate decisions and processing accordingly;
File set-up and maintenance on personal risk system;
Ongoing liaison with underwriters regarding decisions on accounts;
Ensure ability to work different contact centre shifts within the business hours of 8:30am to 7:00pm, as scheduled by supervisor;
Learn the basic concepts of Personal Lines insurance and Chubb products (home, auto, valuable articles/collectibles, etc)
Additional tasks as assigned.

QUALIFICATIONS:

Bilingualism required (French and English). Bilingualism in French and English is necessary to ensure effective communication with all stakeholders of the Chubb company.
College/university degree or equivalent insurance-related education is an asset;
Previous experience in a high-volume contact center with a focus on decision making is an asset;
Previous insurance or financial services experience is an asset, as are CIP courses or a willingness to take CIP courses through the Insurance Institute;
Proven customer service skills and ability to work well with people;
Excellent verbal and written communication skills;
Proven ability to solve problems independently and with success;
Ability to work well in a team and to function in a multi-task environment;
Aptitude for evaluating, analyzing and interpreting information;
Ability to prioritize, work efficiently within tight timelines and is adaptable to change;
Strong organizational and time management skills with the ability to follow-up independently;
High degree of comfort in working with numbers and computer systems.

Apply on LinkedIn About employer

More about this job

Responsibilities

Handle broker requests and insurance transactions by phone, email, and online, including quotes, new policies, renewals, endorsements, and billing changes. Maintain policy records, follow up for information, provide customer service and coverage recommendations, and liaise with underwriters.

Requirements

French-English bilingualism is required, along with strong customer service, communication, problem-solving, organizational, and computer skills. A college or university degree, call centre experience, insurance or financial services experience, and CIP coursework are assets; willingness to pursue CIP courses is also noted.

Skills

Bilingual Communication
Customer Service
Problem-Solving
Cross-Selling
Upselling
Decision-Making
Written Communication
Verbal Communication
Teamwork
Multitasking
Information Analysis
Prioritization
Time Management
Organization
Numerical and Computer Skills

Visa sponsorship

Not detected in the job text

Keywords

Personal Lines Insurance
Property and Casualty Insurance
Insurance Quotes
New Business
Policy Issuance
Policy Renewals
Endorsements
Billing Changes
Home Insurance
Auto Insurance
Valuable Articles
Collectibles
Broker Services
Contact Centre
Customer Service
Cross-Selling
Upselling
Underwriting
CIP Courses
Insurance Institute
Policy Administration
Bilingual French and English

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Work requirements

Jobs in Canada