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Chubb

Bilingual Customer Service Representative, Personal Risk Service Centre (12-month contract)

199 Bay Street, Suite 2500, Toronto, ON, M5L 1E2, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English · French
Posted: Oct 15, 2026

Original job description

English section of this bilingual listing.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

KEY OBJECTIVE:

We are looking for an individual who is interested in working in a fast-paced call centre environment to help deliver best-in class service to our broker partners. After completing a comprehensive training program, you will help serve the personal insurance needs of our internal and external customers. This includes the handling of business transactions via phone, e-mail, and carrying out on-line transactions including quoting new business, issuing new lines, processing billing changes and various endorsement requests. Customer Service Representatives build strong broker relationships by providing guidance and knowledge of Chubb products and services, problem-solving, and cross-selling and up-selling on incoming calls and emails.

The Personal Risk Service Centre operating hours are Monday –Friday 8:30am -7:00 pm

MAJOR RESPONSIBILITIES:

Communicate with brokers via e-mail and phone (on average 30-40 inbound calls per day);
Respond and handle broker requests for new business lines, endorsements and renewal policies while providing superior customer service;
Provide quotes to brokers and cross sell coverage to round out accounts;
Conduct regular follow up with brokers for additional policy / client information;
Review incoming requests, making appropriate decisions and processing accordingly;
File set-up and maintenance on personal risk system;
Ongoing liaison with underwriters regarding decisions on accounts;
Ensure ability to work different contact centre shifts within the business hours of 8:30am to 7:00pm, as scheduled by supervisor;
Learn the basic concepts of Personal Lines insurance and Chubb products (home, auto, valuable articles/collectibles, etc)
Additional tasks as assigned.

QUALIFICATIONS:

Bilingualism required (French and English). Bilingualism in French and English is necessary to ensure effective communication with all stakeholders of the Chubb company.
College/university degree or equivalent insurance-related education is an asset;
Previous experience in a high-volume contact center with a focus on decision making is an asset;
Previous insurance or financial services experience is an asset, as are CIP courses or a willingness to take CIP courses through the Insurance Institute;
Proven customer service skills and ability to work well with people;
Excellent verbal and written communication skills;
Proven ability to solve problems independently and with success;
Ability to work well in a team and to function in a multi-task environment;
Aptitude for evaluating, analyzing and interpreting information;
Ability to prioritize, work efficiently within tight timelines and is adaptable to change;
Strong organizational and time management skills with the ability to follow-up independently;
High degree of comfort in working with numbers and computer systems.

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

Read the full bilingual original

KEY OBJECTIVE:

The Personal Risk Service Centre operating hours are Monday –Friday 8:30am -7:00 pm

MAJOR RESPONSIBILITIES:

Communicate with brokers via e-mail and phone (on average 30-40 inbound calls per day);
Respond and handle broker requests for new business lines, endorsements and renewal policies while providing superior customer service;
Provide quotes to brokers and cross sell coverage to round out accounts;
Conduct regular follow up with brokers for additional policy / client information;
Review incoming requests, making appropriate decisions and processing accordingly;
File set-up and maintenance on personal risk system;
Ongoing liaison with underwriters regarding decisions on accounts;
Ensure ability to work different contact centre shifts within the business hours of 8:30am to 7:00pm, as scheduled by supervisor;
Learn the basic concepts of Personal Lines insurance and Chubb products (home, auto, valuable articles/collectibles, etc)
Additional tasks as assigned.

QUALIFICATIONS:

Bilingualism required (French and English). Bilingualism in French and English is necessary to ensure effective communication with all stakeholders of the Chubb company.
College/university degree or equivalent insurance-related education is an asset;
Previous experience in a high-volume contact center with a focus on decision making is an asset;
Previous insurance or financial services experience is an asset, as are CIP courses or a willingness to take CIP courses through the Insurance Institute;
Proven customer service skills and ability to work well with people;
Excellent verbal and written communication skills;
Proven ability to solve problems independently and with success;
Ability to work well in a team and to function in a multi-task environment;
Aptitude for evaluating, analyzing and interpreting information;
Ability to prioritize, work efficiently within tight timelines and is adaptable to change;
Strong organizational and time management skills with the ability to follow-up independently;
High degree of comfort in working with numbers and computer systems.

Chubb est un chef de file mondial dans le domaine de l’assurance. Présente dans 54 pays, Chubb offre des assurances de biens et de dommages aux particuliers et aux entreprises, des assurances accident et maladies complémentaires pour les particuliers, ainsi que de la réassurance et de l’assurance vie à une grande variété de clients. Notre compagnie se distingue grâce à un large éventail de produits et services, une vaste capacité de distribution, une santé financière exceptionnelle, son excellence en souscription, une expertise supérieure en matière de traitement des sinistres, en plus de sa présence locale à travers le monde.

OBJECTIFS PRINCIPAUX :

Nous recherchons une personne intéressée à travailler dans un centre d’appel dynamique afin d’offrir un service de première qualité à nos partenaires courtiers. Après avoir terminé un programme de formation complet, vous aiderez à répondre aux besoins en assurance des particuliers de nos clients internes et externes. Cela comprend le traitement des transactions commerciales par téléphone, par courriel et la réalisation de transactions en ligne, notamment la tarification de nouvelles affaires, l’émission de nouvelles polices, le traitement des modifications de facturation et diverses demandes d’avenants. Les représentants au service à la clientèle doivent établir de bonnes relations avec les courtiers en offrant des conseils et de l’information sur les produits et services Chubb, en réglant des problèmes, en effectuant de la vente croisée ou de la vente de gamme supérieure, par téléphone et par courriel.

Le Centre du service des risques des particuliers est ouvert du lundi au vendredi, de 8 h 30 à 19 h 00.

RESPONSABILITÉS PRINCIPALES :

Communiquer avec les courtiers par courriel et par téléphone (en moyenne de 30 à 40 appels entrants par jour);
Répondre aux demandes des courtiers concernant les nouveaux contrats, les avenants et les renouvellements de polices, et les traiter, tout en offrant un service à la clientèle de qualité supérieure;
Fournir des soumissions aux courtiers et vendre des couvertures complémentaires pour compléter les comptes;
Faire un suivi régulier avec les courtiers pour obtenir des renseignements additionnels sur les polices ou les clients;
Vérifier les demandes reçues, prendre une décision appropriée relativement à chaque demande et procéder en conséquence;
Créer et garder à jour des dossiers dans le système du Service des risques des particuliers;
Maintenir un échange permanent avec la souscription à propos des décisions prises relativement aux comptes;
S’assurer de pouvoir travailler à différents quarts de travail du centre d’appels pendant les heures d’ouverture, soit de 8 h 30 à 19 h 00, selon l’horaire établi par le superviseur;
Apprendre les concepts de base de l’assurance des particuliers et des produits Chubb (habitation, automobile, objets de valeur ou de collection, etc.);
Tâches connexes, telles qu’attribuées.

COMPÉTENCES :

Bilinguisme requis (français et anglais); Le bilinguisme en français et en anglais est requis pour assurer une communication efficace avec tous les intervenants de l’entreprise Chubb;
Diplôme collégial ou universitaire ou formation équivalente dans le domaine des assurances un atout;
Une expérience antérieure dans un centre d’appels à grand volume axée sur la prise de décisions est un atout;
Une expérience antérieure en assurance ou en services financiers est un atout, tout comme les cours du programme de PAA ou la volonté de suivre les cours du programme de PAA par l’entremise de l’Institut d’assurance;
Compétences en service à la clientèle et très bon esprit d’équipe;
Excellentes aptitudes en communications (oral et écrit);
Capacités démontrées à résoudre des problèmes de manière autonome;
Aptitude à travailler en équipe et à gérer plusieurs responsabilités à la fois;
Capacité à étudier, analyser et interpréter divers renseignements;
Capacité à établir des priorités, à travailler efficacement avec des délais restreints et à s’adapter aux changements;
Excellentes aptitudes organisationnelles, bonne gestion du temps et capacité à faire les suivis de manière indépendante;
Extrêmement à l’aise avec les chiffres et les systèmes informatiques.

Chez Chubb, nous nous engageons à offrir l’égalité des chances en matière d’emploi à tous les employés et candidats. Notre politique consiste à offrir des chances égales d’emploi aux employés et aux candidats sur la base des compétences liées au poste et de la capacité à effectuer le travail. Si vous avez besoin que des mesures d’adaptation soient prises pendant le processus de recrutement ou au moment de l’embauche, veuillez aviser le Service des ressources humaines. Si un(e) candidat(e) sélectionné(e) demande un aménagement pendant le processus de recrutement, Chubb consultera le(la) candidat(e) afin de lui fournir un aménagement approprié à ses besoins en matière d’accessibilité.

Qualifications

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More about this job

Responsibilities

The representative will handle inbound calls and emails from brokers to process new business, endorsements, and billing changes. They are responsible for maintaining broker relationships, providing product guidance, and performing cross-selling and up-selling activities.

Requirements

Candidates must be bilingual in French and English and possess strong communication and problem-solving skills. A college or university degree and previous experience in a high-volume contact center or insurance industry are considered assets.

Skills

Customer service
Bilingualism
Communication
Problem-solving
Time management
Organizational skills
Data entry
Insurance knowledge
Cross-selling
Up-selling
Computer proficiency
Analytical skills
Teamwork
Multi-tasking
Decision making

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Call Centre
Bilingual
Broker Relations
Underwriting
Personal Lines
Policy Issuance
Billing
Endorsements
CIP
Financial Services
Data Entry
Risk Management
Sales
Cross-selling
Up-selling
Communication
Problem Solving
Time Management
Organizational Skills
Computer Systems
Analytical Skills
Teamwork
Multi-tasking
Decision Making
Insurance Institute

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