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Added 13 mins ago
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Store Administrator, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Administer the accounting related functions within the store supporting sales, inventory, payroll, and benefits reporting and other financial requirements in order to achieve the financial…
Added 13 mins ago
CA
Junior Project Coordinator
Centurion Asset Management Inc.
Toronto, ON
- Full-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
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Private Wealth Analyst, Summer 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Analyzes data and information to provide program insights and recommendations.
Added 13 mins ago
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Intermediate Cost Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
Reporting to the Cost Estimating Manager, the Intermediate Cost Analyst is responsible for developing and maintaining cost and economic models supporting new nuclear development projects,…
Added 13 mins ago
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HR Advisor
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
Reporting to the Head of HR Advisory Services and Support, the HR Advisor works closely with the Senior HR Business Partner to deliver a range of Human Resources services and programs in…
Added 27 mins ago
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Bilingual Facility Services Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 27 mins ago
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Manager, Financial Accounting & Reporting
Roofmart
Brampton, ON · Roofmart Shared Services
- Full-time
The Finance Manager is responsible for overseeing key accounting and financial reporting activities, ensuring the accuracy and integrity of financial information, maintaining effective…
Added 28 mins ago
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Commercial Manager
GagaMuller
Regina, SK
- Full-time
We are looking for an experienced Commercial Manager to join GagaMuller on a hyperscale data centre project. Acting as the owner’s representative, you will provide client-side leadership…
Added 28 mins ago
TO
Wastewater Operator
Township of Centre Wellington
Centre Wellington, ON
- Full-time
Reporting to the Manager of Wastewater Services, this position is responsible for operational and maintenance of the Township’s wastewater and sewage systems including maintenance,…
Added 28 mins ago
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CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
The CXARO contributes actively and positively to sales-merchandising culture at retail. They will lead a number of functions in the store including, but not limited to: replenishment,…
Added 28 mins ago
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Marketing Manager - B2B
Swoon
Toronto, ON
- Contract
Manage campaign activities from initial briefs and content development through execution, optimization, and performance reporting.
Added 28 mins ago
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Account Coordinator
Berlin Packaging
Mississauga, ON
- Full-time
We are seeking an Account Coordinator, who performs a myriad of tasks related to account and project management, customer relations, data analytics, inventory, and accounts receivable…
Added 28 mins ago
Commercial Lead, Strategic Project Delivery
Hydro One Networks Inc
Toronto, ON
Will develop and/or prepare and submit internal reports on commercial progress (i.e., project spend, and forecast, change orders approved, in review etc.) in coordination with Project…
Added 28 mins ago
Quality & Patient Safety Leader - Quality & Patient Safety
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager, Quality Improvement & Safety, the Quality Improvement & Safety Leader will provide leadership within NSH’s overall provincial and zone programs for quality,…
Added 28 mins ago
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Technical and Regulatory Specialist
Veolia Environnement SA
Ottawa, ON
- Full-time
…hazardous waste branches as a backup to the Technical Service Manager. Act as a primary Subject Matter Expert (SME) for the RPRA Hazardous Waste Program and lead efforts to evaluate and…
Added 43 mins ago
TC
Registered Dietitian
The Corporation of the County of Lambton
Sarnia, ON
- Full-time
Utilize local and provincial surveillance systems, community data sources, and results from other public health interventions to support robust analysis and reporting.
Added 58 mins ago
MG
Financial Reporting Manager / Directeur, analyse et informations financières
Maples Group
Montreal, QC
- Full-time
The Maples Group looks to add a Montreal, Canada-based Financial Reporting Manager to our team and invites eager and qualified candidates to apply. Recognised as one of Montreal's top…
Added 58 mins ago
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Sr. Advertising Account Manager
Taboola
Toronto, ON
- Full-time
Launching, monitoring and optimizing all campaigns on a weekly basis through dynamic and strategic thinking, problem solving and data analysis to convey optimal account positioning to meet…
Added 58 mins ago
TH
Loss Prevention Specialist Full Time (MONCTON)
The Home Depot
Moncton, NB
- Full-time
(Market Asset Protection Manager) on internal and external investigations and
Added 1 hour ago
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Mortgage Specialist
BMO
Richmond Hill, ON
- Full-time
Conducts independent analysis and assessment to resolve strategic issues.
Added 1 hour ago
NS
IMIT Business Analyst - HIM Coding Classification & Terminology Standards
Nova Scotia Health Authority
NS · Nova Scotia, Canada
- Full-time
The HIM BA will report directly to the Provincial Manager and may take direction from an Operations Manager. The HIM BA provides subject matter expertise for the IMIT Clinical…
Added 1 hour ago
IMIT Business Analyst - HIM Coding Classification & Terminology Standards
Nova Scotia Health and IWK Health
All Locations, Nova
The HIM BA will report directly to the Provincial Manager and may take direction from an Operations Manager. The HIM BA provides subject matter expertise for the IMIT Clinical…
Added 1 hour ago
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Traffic Quality Manager
Trillium Rail Partners
Mississauga, ON
- Full-time
Proficiency in data analysis software and tools.
Added 2 hours ago
OT
Director, FICC, Global Trading – Total Fund Management
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Global Trading team within the Total Fund Management department (consists of three trading pods: FICC, Credit, and Equities). The individual will be managing & leading the FICC trading…
Added 2 hours ago
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Senior Manager – Analytics & Insights
Teqfocus
Markham, ON
- Full-time
Teqfocus is a Data and AI company that helps enterprises build and scale the Agentic Enterprise - connecting the data foundation, the intelligence layer, and the applications teams run…

CI Financial

Director, Insurance Operations

Toronto, ON, Canada

The anticipated base salary range for this position is $93,000 to $130,000. · Full-time

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Job details

Pay: The anticipated base salary range for this position is $93,000 to $130,000.
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

Original job description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

CI Financial is seeking a Director, Insurance Operations to lead the modernization and ongoing performance of our Canadian individual life insurance Operations function.

This role combines daily operational leadership with a significant transformation mandate. You will strengthen case progression and carrier advocacy, build actionable Operations Intelligence, improve operational data and technology, develop differentiated advisor service, and lead an established team through sustained change.

This opportunity is suited to an insurance operations leader who has personally delivered meaningful change while remaining accountable for people, service quality, and daily results.

What You Will Do:

Lead the daily performance and modernization of Insurance Operations.
Assess current services, processes, systems, operational data, capacity, and cross-functional handoffs.
Lead the development and phased implementation of an approved future operating model aligned with CI’s insurance growth, advisor-support, and client-service priorities.
Build Operations Intelligence that turns pipeline progression, aging, service levels, capacity, carrier performance, and financial information into clear actions and decision-ready recommendations.
Strengthen case ownership, underwriting follow-up, carrier advocacy, escalation, delivery, placement, and oversight of complex, high-value, or aging cases.
Develop practical pre-submission navigation and complex-case routing while preserving clear boundaries between operational support, insurance advice, and underwriting authority.
Design differentiated advisor and in-force service models, including enhanced support where internal involvement adds meaningful value.
Define operational technology, data, automation, and self-service requirements in partnership with Technology teams and vendors.
Deliver practical improvements within the current operating environment while longer-term modernization work proceeds.
Assess future capability requirements and recommend the team design, development priorities, and resources required to deliver the approved operating model.

Specific modernization priorities, sequencing, performance measures, and resource requirements will reflect the operating baseline, business priorities, available resources, and appropriate approval processes.

What You Bring:

At least 7 years of progressive experience specifically in Canadian individual life insurance Operations, including a minimum of 3 years in a formal operational people-leadership role with direct accountability for people, workload, service quality, capacity, priorities, and escalations.
Strong knowledge of Canadian individual life insurance products, carrier practices, application processing, underwriting requirements, medical and financial evidence, issue, delivery, placement, and in-force servicing.
Proven experience modernizing an operation while continuing to deliver effective daily service.
Experience implementing meaningful process, service, data, or technology improvements that achieved sustained adoption and measurable results.
Strong analytical and commercial judgment, including the ability to challenge incomplete data, establish credible measures, and translate findings into action.
Practical experience defining business requirements and working with Technology teams or vendors through assessment, testing, implementation, adoption, and post-launch improvement.
Experience leading an established team through material change with respect, clarity, and accountability.

Bilingual English and French capability is preferred but not required. CLU, MBA, or relevant insurance, business, operations, technology, or change-management credentials are considered assets.

What Will Make You Successful

You are equally comfortable reviewing an aging case queue, challenging unreliable reporting, working with carriers, coaching experienced employees, and presenting recommendations to senior leadership.
You can modernize an operation without losing control of daily service.
You create useful intelligence from imperfect data rather than waiting for perfect systems.
You simplify and clarify processes before attempting to automate them.
You respect institutional knowledge while challenging practices that no longer serve the business.
You understand that launching a change is not the same as achieving sustained adoption.

Why This Role Is Different

This role combines leadership of an established operation with the opportunity to define and implement its next stage.
You will help build stronger operational intelligence, improve case progression, modernize technology and data, develop differentiated service, and strengthen the capabilities required for the future.
Candidates may currently hold a Director or Senior Manager role. Demonstrated scope, operational accountability, and evidence of sustained delivery will matter more than current title or employer type.
Relevant experience may come from an MGA, national insurance account, life insurer, wealth-management insurance operation, or insurance transformation role with prior operational accountability.

The Operating Model You Will Help Build

The role will help establish stronger operational visibility, case ownership and escalation, differentiated advisor support, practical pre-submission navigation, and priority process and data improvements.
The specific sequence will reflect the operating baseline, business priorities, cross-functional dependencies, and approved resources. Success will be visible in how the operation performs, how the team works, and how consistently improvements are used in daily practice.

Work Arrangement

Occasional travel may be required based on business needs.
This role follows our in office work model and requires employees to be onsite four days per week to support collaboration and business needs.

This opportunity is for an existing vacancy with the company. The anticipated base salary range for this position is $93,000 to $130,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a bonus program. In addition, The Company offers a variety of benefits to eligible employees, including health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

A Supportive Environment for Success

We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

WHAT WE OFFER

Modern HQ location within walking distance from Union Station
Training Reimbursement
Paid Professional Designations
Employee Savings Plan (ESP)
Corporate Discount Program
Enhanced group benefits
Parental Leave Top–up program
Paid time off for Volunteering

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at accessible.recruitment@ci.com, or call 416-364-1145 ext. 4747.

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More about this job

Responsibilities

Lead the daily performance and modernization of Canadian individual life insurance operations, including case progression, carrier advocacy, advisor service, and team leadership. Develop operational intelligence and improve processes, data, technology, and service models while implementing an approved future operating model.

Requirements

Requires at least seven years of progressive experience in Canadian individual life insurance operations, including at least three years in a formal people-leadership role. Candidates should have strong knowledge of life insurance operations and a record of delivering sustained process, service, data, or technology improvements while maintaining daily service performance.

Skills

Canadian Individual Life Insurance
Operational Modernization
People Leadership
Case Management
Carrier Advocacy
Underwriting Follow-Up
Operations Intelligence
Data Analysis
Process Improvement
Technology Requirements
Automation
Advisor Service
Capacity Planning
Change Management
Stakeholder Management

Benefits

Health Insurance
Wellness Programs
Life Insurance
Disability Insurance
Retirement Savings Plans
Paid Leave
Education-Related Programs
Paid Holidays
Vacation Time
Training Reimbursement
Employee Savings Plan
Corporate Discount Program
Enhanced Group Benefits
Parental Leave Top-Up
Paid Volunteer Time

Visa sponsorship

Not detected in the job text

Keywords

Canadian Individual Life Insurance
Insurance Operations
Operating Model
Case Progression
Carrier Performance
Carrier Advocacy
Underwriting
Application Processing
Medical Evidence
Financial Evidence
Policy Issue
Policy Delivery
Policy Placement
In-Force Servicing
Operations Intelligence
Operational Data
Service Levels
Capacity Planning
Process Improvement
Technology Requirements
Automation
Self-Service
Advisor Support
Complex Case Routing
Change Management
Business Requirements
Vendor Management
Sustained Adoption
CLU
MBA

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