Find work in Canada.

326,471 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 25 mins ago
Sport & Exercise Medicine Physician
Changepain Medical & Allied Health Clinic
Burnaby, BC
Contract
Version / review cycle: v1.0 - reviewed annually by Medical Director & Operations Manager
Added 25 mins ago
Human Resources Consultant
Protak Consulting Group Inc.
Ottawa, ON
Full-time
Provide support to HR Manager in updating policies, directives, guides and tools related to the corporate staffing program
Added 25 mins ago
Seamstress
David's Bridal
Toronto, ON · Scarborough, ON
…the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer…
Added 1 hour ago
Cook, Union Casual AgeCare Glenwarren
AgeCare
Victoria, BC
Part-time
The Cook reporting to the Director of Culinary Services or Dietary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 1 hour ago
Counselling Team Lead
YMCA of Northeastern Ontario
Spanish, ON
Under the leadership of the Camper Care Manager and the Director of John Island Camp, the Counselling Team Lead is responsible for supporting program planning and delivery to ensure a…
Added 1 hour ago
Sales Manager
Michaels Stores
Kamloops, BC
Part-time
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
Added 2 hours ago
FT Sales Manager
Michaels Stores
Lethbridge, AB
Full-time
Store - LETHBRIDGE, ABThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role…
Added 3 hours ago
Power Market Sector Lead, Canada
HDR
Toronto, ON
Full-time
…for our power market sector growth, responsible for staff and program management and building local teams across the country to provide project management and technical expertise, and to…
Added 3 hours ago
Lobby Concierge
BGIS
Toronto, ON
Full-time
As a key ambassador for the workplace experience program, the Lobby Concierge acts as a central coordination point between employees, visitors, Workplace Experience teams, Facilities,…
Added 3 hours ago
Temporary Administrative Assistant 6 (up to 12 months)
City of Saint John
Saint John, NB
Temporary
Reporting to the Manager, Customer Service & Operations in Growth and Community Services, the position is responsible for a variety of administrative duties to provide the necessary support…
Added 3 hours ago
Software Developer II (Technical Writing)
Warner Bros. Discovery
Ottawa, ON
Full-time
…can take initiative. You'll report directly to the Principal Manager of Program and Delivery for CNN, playing a key role in shaping how we communicate and document our technical processes…
Added 3 hours ago
Technical Program Manager II
Warner Bros. Discovery
Ottawa, ON
Full-time
CNN Digital is seeking an experienced Program Manager, Technical to oversee and drive the development, release, and continuous improvement of key products within our best-in-class digital…
Added 3 hours ago
Senior Technical Program Manager
Warner Bros. Discovery
Ottawa, ON
Full-time
CNN is hiring a Senior Technical Program Manager to lead high-impact programs that span product, technology, design, and product operations. This is a deeply technical senior…
Added 3 hours ago
Manager, Technical Program Management
Warner Bros. Discovery
Ottawa, ON
Full-time
As a people manager and program leader within CNN’s Digital Program Management Office, you will partner closely with Product, Tech, Design (PTD) and Program Operations leaders to translate…
Added 3 hours ago
Technical Program Manager II
Warner Bros. Discovery
Ottawa, ON
Full-time
…decisions about products and strategic direction. As a Technical Program Manager II, you will contribute to technical efforts as CNN looks to modernize its existing multi-faceted analytics…
Added 3 hours ago
Senior Technical Program Manager
Warner Bros. Discovery
Ottawa, ON
Full-time
As the Senior Technical Program Manager and delivery lead for 3 Scrum teams within CNN’s Platforms group, you will set the delivery approach for your program area and collaborate with…
Added 3 hours ago
Manager, Software Development
Warner Bros. Discovery
Ottawa, ON
Full-time
CNN Digital Commerce is seeking a Software Engineering Manager to lead a talented and innovative engineering team building the next generation of web applications and commerce products.…
Added 3 hours ago
CNS Technical Services Manager - 12 month term
NAV CANADA
Montreal, QC
Full-time
The CNS Technical Services Manager is accountable for system integrity and operation, project implementation, a quality control program, training, certification, facilities, human and…
Added 3 hours ago
Full Time Sales Manager
Michaels Stores
Winnipeg, MB
Full-time
Store -WINNIPEG - SOUTHEAST, MBThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.…
Added 4 hours ago
Director, HR Employee Service Centre
Extendicare
Markham, ON · Extendicare (Canada) Inc.
Full-time
…services function. The Director defines and deploys the service delivery model, including tiered workflows, service level agreements (SLAs), and KPI frameworks that drive consistent,…
Added 4 hours ago
Store Manager- Heartland Town Centre
GEOX
Mississauga, ON
Full-time
We are seeking an enthusiastic and experienced Store Manager to oversee all aspects of our store operations. As a Store Manager, you will play a key role in driving sales, ensuring…
Added 4 hours ago
Investment Advisor Wood Gundy Investment Center
CIBC
Toronto, ON
Full-time
…investment goals. The role works within the team focused on the delivery of an integrated wealth management offer to clients requiring tailored financial…
Added 4 hours ago
Associate, Private Investment Counsel
CIBC
Ottawa, ON
Full-time
You’re a certified professional. You have committed to the Chartered Financial Analyst program and have completed Level 1 and have 12 months of relevant investment management experience,…
Added 5 hours ago
Junior Project Operations Manager
BV GLAZING
Niagara Falls, ON
$50,000 to $80,000 CAD / year
Full-time
Participate upon hire in a company match RSP/DPSP program (2-year vesting period).
Added 5 hours ago
Customer Service Specialist
Transx Ltd
Guelph, ON
$50,000 to $60,000 CAD / year
Full-time
…Operations Department. Reporting directly to the Customer Service Manager, the CSR is responsible for developing and maintaining long-lasting relationships between the organization and the…

CI Financial

Director, Insurance Operations

Toronto, ON, Canada

Pay: The anticipated base salary range for this position is $93,000 to $130,000.
Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

CI Financial is seeking a Director, Insurance Operations to lead the modernization and ongoing performance of our Canadian individual life insurance Operations function.

This role combines daily operational leadership with a significant transformation mandate. You will strengthen case progression and carrier advocacy, build actionable Operations Intelligence, improve operational data and technology, develop differentiated advisor service, and lead an established team through sustained change.

This opportunity is suited to an insurance operations leader who has personally delivered meaningful change while remaining accountable for people, service quality, and daily results.

What You Will Do:

Lead the daily performance and modernization of Insurance Operations.
Assess current services, processes, systems, operational data, capacity, and cross-functional handoffs.
Lead the development and phased implementation of an approved future operating model aligned with CI’s insurance growth, advisor-support, and client-service priorities.
Build Operations Intelligence that turns pipeline progression, aging, service levels, capacity, carrier performance, and financial information into clear actions and decision-ready recommendations.
Strengthen case ownership, underwriting follow-up, carrier advocacy, escalation, delivery, placement, and oversight of complex, high-value, or aging cases.
Develop practical pre-submission navigation and complex-case routing while preserving clear boundaries between operational support, insurance advice, and underwriting authority.
Design differentiated advisor and in-force service models, including enhanced support where internal involvement adds meaningful value.
Define operational technology, data, automation, and self-service requirements in partnership with Technology teams and vendors.
Deliver practical improvements within the current operating environment while longer-term modernization work proceeds.
Assess future capability requirements and recommend the team design, development priorities, and resources required to deliver the approved operating model.

Specific modernization priorities, sequencing, performance measures, and resource requirements will reflect the operating baseline, business priorities, available resources, and appropriate approval processes.

What You Bring:

At least 7 years of progressive experience specifically in Canadian individual life insurance Operations, including a minimum of 3 years in a formal operational people-leadership role with direct accountability for people, workload, service quality, capacity, priorities, and escalations.
Strong knowledge of Canadian individual life insurance products, carrier practices, application processing, underwriting requirements, medical and financial evidence, issue, delivery, placement, and in-force servicing.
Proven experience modernizing an operation while continuing to deliver effective daily service.
Experience implementing meaningful process, service, data, or technology improvements that achieved sustained adoption and measurable results.
Strong analytical and commercial judgment, including the ability to challenge incomplete data, establish credible measures, and translate findings into action.
Practical experience defining business requirements and working with Technology teams or vendors through assessment, testing, implementation, adoption, and post-launch improvement.
Experience leading an established team through material change with respect, clarity, and accountability.

Bilingual English and French capability is preferred but not required. CLU, MBA, or relevant insurance, business, operations, technology, or change-management credentials are considered assets.

What Will Make You Successful

You are equally comfortable reviewing an aging case queue, challenging unreliable reporting, working with carriers, coaching experienced employees, and presenting recommendations to senior leadership.
You can modernize an operation without losing control of daily service.
You create useful intelligence from imperfect data rather than waiting for perfect systems.
You simplify and clarify processes before attempting to automate them.
You respect institutional knowledge while challenging practices that no longer serve the business.
You understand that launching a change is not the same as achieving sustained adoption.

Why This Role Is Different

This role combines leadership of an established operation with the opportunity to define and implement its next stage.
You will help build stronger operational intelligence, improve case progression, modernize technology and data, develop differentiated service, and strengthen the capabilities required for the future.
Candidates may currently hold a Director or Senior Manager role. Demonstrated scope, operational accountability, and evidence of sustained delivery will matter more than current title or employer type.
Relevant experience may come from an MGA, national insurance account, life insurer, wealth-management insurance operation, or insurance transformation role with prior operational accountability.

The Operating Model You Will Help Build

The role will help establish stronger operational visibility, case ownership and escalation, differentiated advisor support, practical pre-submission navigation, and priority process and data improvements.
The specific sequence will reflect the operating baseline, business priorities, cross-functional dependencies, and approved resources. Success will be visible in how the operation performs, how the team works, and how consistently improvements are used in daily practice.

Work Arrangement

Occasional travel may be required based on business needs.
This role follows our in office work model and requires employees to be onsite four days per week to support collaboration and business needs.

This opportunity is for an existing vacancy with the company. The anticipated base salary range for this position is $93,000 to $130,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a bonus program. In addition, The Company offers a variety of benefits to eligible employees, including health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

A Supportive Environment for Success

We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

WHAT WE OFFER

Modern HQ location within walking distance from Union Station
Training Reimbursement
Paid Professional Designations
Employee Savings Plan (ESP)
Corporate Discount Program
Enhanced group benefits
Parental Leave Top–up program
Paid time off for Volunteering

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at accessible.recruitment@ci.com, or call 416-364-1145 ext. 4747.

Apply About employer

More about this job

Responsibilities

The Director of Insurance Operations will lead the daily performance and modernization of the Canadian individual life insurance operations function. This includes developing future operating models, improving operational data and technology, and strengthening case ownership and carrier advocacy.

Requirements

Candidates must have at least 7 years of progressive experience in Canadian individual life insurance operations, including 3 years in a formal people-leadership role. Strong knowledge of insurance products, underwriting requirements, and experience leading teams through material change is essential.

Skills

Insurance operations
Operational leadership
Change management
Process modernization
Case management
Underwriting
Carrier advocacy
Operations intelligence
Data analysis
Business requirements
Technology implementation
Team leadership
Strategic planning
Financial services
Risk management
Stakeholder management

Benefits

Health insurance coverage
Wellness programs
Life insurance
Disability insurance
Retirement savings plans
Paid leave programs
Education-related programs
Paid holidays
Vacation time
Training reimbursement
Employee savings plan
Corporate discount program
Enhanced group benefits
Parental leave top-up program
Paid time off for volunteering

Visa sponsorship

Not detected in the job text

Keywords

Insurance Operations
Life Insurance
Modernization
Operations Intelligence
Underwriting
Case Management
Carrier Advocacy
Change Management
Business Requirements
Automation
Data Analysis
Wealth Management
Asset Management
CLU
MBA
Process Improvement
Strategic Leadership
Operational Efficiency
Service Quality
Capacity Planning

Report this job