Find work in Canada.

331,526 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 5 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Supervise the machine while it executes the program and make any necessary adjustments to produce the desired result.
Added 5 mins ago
Associate Vice-President, Agri-Food
National Bank of Canada
Montreal, QC
Full-time
…Agri-Food team at National Bank means acting as a strategic leader in specialized financing and business development. In this role, you will have a tangible impact on the growth of the…
Added 36 mins ago
PACT Support Worker
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…treatment. The above functions include education and support to program participants and assisting in assessment and planning. This worker reports to the PACT team leader and…
Added 36 mins ago
Plant Operations Coordinator Intern
Vylor
ON · Chatham-Kent, ON,CA
Full-time
Under the mentorship of a Plant Operations leader, you will:
Added 1 hour ago
2600002542 - Supervisor Pharmacy
Lakeridge Health
Oshawa, ON
Internship
The Supervisor serves as an operational leader within the department and acts as a key resource for staff and a delegate for the Pharmacy Manager as assigned.
Added 1 hour ago
RQ00810 - Project Manager/Leader - Senior
Maarut
Toronto, ON
Contract
Provides project, program, and/or portfolio reporting to multiple stakeholders at senior executive levels.
Added 1 hour ago
Director, Project Management & Business Analysis (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking a highly experienced and strategic leader to join our organization as a Director of Project Management & Business Analysis. In this role, you will lead Global Security’s…
Added 1 hour ago
Primary Health Care Nurse In Charge
Government of Yukon
Old Crow, YT
Part-time
…such as lab, X-ray and pharmacy. As the Health Centre team leader and supervisor, you will collaborate and work effectively with clients, health professionals, agencies, and the community…
Added 1 hour ago
Youth Worker- Part-Time
Family Services of Greater Vancouver
Vancouver, BC
$27 CAD / hour
This position is located at our undisclosed Haven location, which is a voluntary residential program for youth aged 16 – 21 years of all genders, who need a safe place to stay. The program…
Added 1 hour ago
Cleaning Technician
Paul Davis Restoration of the National Capital Region, VA
Sudbury, ON
Full-time
Why Join the Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are…
Added 1 hour ago
2600002534 - Manager Laboratory
Lakeridge Health
Oshawa, ON
Internship
…and evidence-based practices across our Laboratory Medicine…
Added 1 hour ago
Fulfilment Operations Team Leader
IKEA
Hamilton, ON
Full-time
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
Added 1 hour ago
Youth Worker- Part-Time Evenings
Family Services of Greater Vancouver
Vancouver, BC
$27 CAD / hour
This position is located at our undisclosed Haven location, which is a voluntary residential program for youth aged 16 – 21 years of all genders, who need a safe place to stay. The program…
Added 1 hour ago
Manitoba Emergency Services College (MESC) Primary Care Paramedic Instructors
Government of Manitoba
Brandon, MB
Full-time
The Manitoba Emergency Services College (MESC) located in Brandon, Manitoba, is a leader in shaping the emergency services landscape throughout Manitoba and communities across Canada…
Added 1 hour ago
IT Manager / Gestionnaire TI
Vention
Montreal, QC
Full-time
4-8 years in IT consulting, project management, or deployment of technical solutions and 1-2 years of experience as a team leader preferred
Added 1 hour ago
Environmental Services
Alberta Health Services
Edson, AB
Part-time
…identifying and reporting potential hazards to your Working Leader and you may also provide training or orientation to Environmental or Laundry…
Added 1 hour ago
Working Leader - Certified Medical Device Reprocessing Technician
Alberta Health Services
St. Paul, AB
Temporary
As a Working Leader, you will orient, support, and continuously coach Surgical Processors. Responsibilities include setting daily and shift-based priorities within the department while…
Added 2 hours ago
Director, Capital Markets Productivity & Efficiency
Royal Bank of Canada
Toronto, ON
Full-time
To lead the execution and delivery of the RBC Capital Markets Productivity & Efficiency program, supporting the strategic direction set by senior leadership while driving tangible…
Added 2 hours ago
Manager, Collections
Rogers Bank
Boisbriand, QC
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 2 hours ago
Manager, Collections
Rogers Bank
Fredericton, NB
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 2 hours ago
Manager, Collections
Rogers Bank
Whitby, ON
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 2 hours ago
Développeur De Tests Python/Python Test Developer
Actalent
Sainte-Anne-de-Bellevue, QC
Contract
Added 3 hours ago
Environmental Services
Alberta Health Services
Galahad, AB
Part-time
…identifying and reporting potential hazards to your Working Leader and you may also provide training or orientation to Environmental or Laundry…
Added 3 hours ago
Environmental Services
Alberta Health Services
St. Paul, AB
Part-time
…identifying and reporting potential hazards to your Working Leader and you may also provide training or orientation to Environmental or Laundry…

CI Financial

Director, Insurance Operations

Toronto, ON, Canada

Pay: The anticipated base salary range for this position is $93,000 to $130,000.
Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

CI Financial is seeking a Director, Insurance Operations to lead the modernization and ongoing performance of our Canadian individual life insurance Operations function.

This role combines daily operational leadership with a significant transformation mandate. You will strengthen case progression and carrier advocacy, build actionable Operations Intelligence, improve operational data and technology, develop differentiated advisor service, and lead an established team through sustained change.

This opportunity is suited to an insurance operations leader who has personally delivered meaningful change while remaining accountable for people, service quality, and daily results.

What You Will Do:

Lead the daily performance and modernization of Insurance Operations.
Assess current services, processes, systems, operational data, capacity, and cross-functional handoffs.
Lead the development and phased implementation of an approved future operating model aligned with CI’s insurance growth, advisor-support, and client-service priorities.
Build Operations Intelligence that turns pipeline progression, aging, service levels, capacity, carrier performance, and financial information into clear actions and decision-ready recommendations.
Strengthen case ownership, underwriting follow-up, carrier advocacy, escalation, delivery, placement, and oversight of complex, high-value, or aging cases.
Develop practical pre-submission navigation and complex-case routing while preserving clear boundaries between operational support, insurance advice, and underwriting authority.
Design differentiated advisor and in-force service models, including enhanced support where internal involvement adds meaningful value.
Define operational technology, data, automation, and self-service requirements in partnership with Technology teams and vendors.
Deliver practical improvements within the current operating environment while longer-term modernization work proceeds.
Assess future capability requirements and recommend the team design, development priorities, and resources required to deliver the approved operating model.

Specific modernization priorities, sequencing, performance measures, and resource requirements will reflect the operating baseline, business priorities, available resources, and appropriate approval processes.

What You Bring:

At least 7 years of progressive experience specifically in Canadian individual life insurance Operations, including a minimum of 3 years in a formal operational people-leadership role with direct accountability for people, workload, service quality, capacity, priorities, and escalations.
Strong knowledge of Canadian individual life insurance products, carrier practices, application processing, underwriting requirements, medical and financial evidence, issue, delivery, placement, and in-force servicing.
Proven experience modernizing an operation while continuing to deliver effective daily service.
Experience implementing meaningful process, service, data, or technology improvements that achieved sustained adoption and measurable results.
Strong analytical and commercial judgment, including the ability to challenge incomplete data, establish credible measures, and translate findings into action.
Practical experience defining business requirements and working with Technology teams or vendors through assessment, testing, implementation, adoption, and post-launch improvement.
Experience leading an established team through material change with respect, clarity, and accountability.

Bilingual English and French capability is preferred but not required. CLU, MBA, or relevant insurance, business, operations, technology, or change-management credentials are considered assets.

What Will Make You Successful

You are equally comfortable reviewing an aging case queue, challenging unreliable reporting, working with carriers, coaching experienced employees, and presenting recommendations to senior leadership.
You can modernize an operation without losing control of daily service.
You create useful intelligence from imperfect data rather than waiting for perfect systems.
You simplify and clarify processes before attempting to automate them.
You respect institutional knowledge while challenging practices that no longer serve the business.
You understand that launching a change is not the same as achieving sustained adoption.

Why This Role Is Different

This role combines leadership of an established operation with the opportunity to define and implement its next stage.
You will help build stronger operational intelligence, improve case progression, modernize technology and data, develop differentiated service, and strengthen the capabilities required for the future.
Candidates may currently hold a Director or Senior Manager role. Demonstrated scope, operational accountability, and evidence of sustained delivery will matter more than current title or employer type.
Relevant experience may come from an MGA, national insurance account, life insurer, wealth-management insurance operation, or insurance transformation role with prior operational accountability.

The Operating Model You Will Help Build

The role will help establish stronger operational visibility, case ownership and escalation, differentiated advisor support, practical pre-submission navigation, and priority process and data improvements.
The specific sequence will reflect the operating baseline, business priorities, cross-functional dependencies, and approved resources. Success will be visible in how the operation performs, how the team works, and how consistently improvements are used in daily practice.

Work Arrangement

Occasional travel may be required based on business needs.
This role follows our in office work model and requires employees to be onsite four days per week to support collaboration and business needs.

This opportunity is for an existing vacancy with the company. The anticipated base salary range for this position is $93,000 to $130,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a bonus program. In addition, The Company offers a variety of benefits to eligible employees, including health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

A Supportive Environment for Success

We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

WHAT WE OFFER

Modern HQ location within walking distance from Union Station
Training Reimbursement
Paid Professional Designations
Employee Savings Plan (ESP)
Corporate Discount Program
Enhanced group benefits
Parental Leave Top–up program
Paid time off for Volunteering

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at accessible.recruitment@ci.com, or call 416-364-1145 ext. 4747.

Apply About employer

More about this job

Responsibilities

The Director of Insurance Operations will lead the daily performance and modernization of the Canadian individual life insurance operations function. This includes developing future operating models, improving operational data and technology, and strengthening case ownership and carrier advocacy.

Requirements

Candidates must have at least 7 years of progressive experience in Canadian individual life insurance operations, including 3 years in a formal people-leadership role. Strong knowledge of insurance products, underwriting requirements, and experience leading teams through material change is essential.

Skills

Insurance operations
Operational leadership
Change management
Process modernization
Case management
Underwriting
Carrier advocacy
Operations intelligence
Data analysis
Business requirements
Technology implementation
Team leadership
Strategic planning
Financial services
Risk management
Stakeholder management

Benefits

Health insurance coverage
Wellness programs
Life insurance
Disability insurance
Retirement savings plans
Paid leave programs
Education-related programs
Paid holidays
Vacation time
Training reimbursement
Employee savings plan
Corporate discount program
Enhanced group benefits
Parental leave top-up program
Paid time off for volunteering

Visa sponsorship

Not detected in the job text

Keywords

Insurance Operations
Life Insurance
Modernization
Operations Intelligence
Underwriting
Case Management
Carrier Advocacy
Change Management
Business Requirements
Automation
Data Analysis
Wealth Management
Asset Management
CLU
MBA
Process Improvement
Strategic Leadership
Operational Efficiency
Service Quality
Capacity Planning

Report this job