At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.
We are seeking a Mid-Level Observability Engineer to help build, maintain, and enhance our enterprise monitoring and observability capabilities across cloud and hybrid environments. This role is hands-on and execution-focused, supporting Dynatrace and AWS CloudWatch implementations, dashboard development, alert tuning, instrumentation, and operational reporting for critical platforms and applications
The ideal candidate will partner with Cloud Engineering, DevOps, SRE, and application teams to improve service visibility, strengthen monitoring coverage, and embed observability practices into ongoing operational and delivery workflows.
This role follows our in‑office work model and requires employees to be onsite four days per week to support collaboration and business needs.
Key Responsibilities
1. Monitoring & Platform Operations
- Assist in implementing and maintaining centralized observability capabilities using Dynatrace and AWS CloudWatch across enterprise systems and cloud workloads.
- Deploy, configure, and support Dynatrace OneAgent and related monitoring components across hybrid infrastructure and modern application environments.
- Help onboard applications, services, and infrastructure into monitoring platforms, ensuring basic visibility for availability, performance, logs, metrics, and traces.
- Support the creation and maintenance of dashboards, management zones, tagging structures, notebooks, and alert configurations.
2. APM, Alerting & Troubleshooting
- Configure and maintain monitoring for distributed applications, APIs, databases, and cloud-native workloads.
- Build and tune persona-based dashboards and alerting thresholds for engineering, operations, and leadership audiences while helping reduce unnecessary alert noise.
- Support incident triage and root cause analysis using Dynatrace features such as Davis AI, topology mapping, and distributed tracing under the guidance of senior engineers.
- Assist with post-incident follow-up by identifying monitoring gaps and recommending dashboard, threshold, or instrumentation improvements.
3. Cloud & Telemetry Engineering
- Implement cloud observability capabilities using AWS CloudWatch, including logs, metrics, alarms, dashboards, and basic analytics.
- Support distributed tracing and log aggregation for microservices, containerized platforms, and serverless workloads such as EKS, ECS, and Lambda.
- Work with development and DevOps teams to improve instrumentation consistency and embed monitoring tasks into CI/CD workflows.
- Contribute to automation of monitoring deployment and configuration tasks through scripting and infrastructure-as-code practices.
4. Operational Excellence & Team Collaboration
- Create recurring operational reports and dashboards that track application health, infrastructure performance, and service-level indicators.
- Participate in monitoring reviews, tuning exercises, and platform housekeeping activities to improve quality of observability data
- Collaborate with senior engineers and cross-functional teams to document standards, improve adoption, and support enterprise monitoring initiatives.
- 3–5 years of experience in Observability, Monitoring, DevOps, Systems Engineering, or SRE-related roles.
- Hands-on experience with Dynatrace, including deployment, configuration, dashboarding, alerting, and basic APM support.
- Working knowledge of AWS infrastructure and monitoring concepts, especially CloudWatch and common cloud services used in enterprise environments.
- Experience with scripting or automation using Python, Bash, or PowerShell for monitoring operations and platform support tasks.
- Familiarity with Terraform or CloudFormation for basic infrastructure and configuration deployment.
- Understanding of observability fundamentals, including metrics, logs, traces, alerting, the golden signals, and structured logging practices.
- Good understanding of modern application environments such as microservices, container platforms, and distributed systems.
Preferred Qualifications
- Dynatrace Associate or Professional certification.
- Exposure to OpenTelemetry, Prometheus, Grafana, ELK/Elastic, or Splunk
- Experience supporting monitoring for Kubernetes, AWS Lambda, APIs, and containerized application environments.
- Familiarity with CI/CD integration patterns for monitoring validation and observability onboarding.
This opportunity is for an existing vacancy with the company. The anticipated base salary range for this position is $69,500 to $110,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a bonus program. In addition, The Company offers a variety of benefits to eligible employees, including health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.
CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.
A Supportive Environment for Success
We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.
WHAT WE OFFER
- Modern HQ location within walking distance from Union Station
- Training Reimbursement
- Paid Professional Designations
- Employee Savings Plan (ESP)
- Corporate Discount Program
- Enhanced group benefits
- Parental Leave Top–up program
- Paid time off for Volunteering
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.
Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at accessible.recruitment@ci.com, or call 416-364-1145 ext. 4747.
