IT Change Management and Release Engineer II

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

REPORTING TO:
Director, Change and Release Management

PRIMARY OBJECTIVE:
Support and enforce CI’s IT Change and Release Management processes for all infrastructure and application changes.

RESPONSIBILITIES:

General

· Assist Director of Change and Release Management with Monthly Change Management Committee agenda, conducting meeting (serve as backup) and taking meeting minutes

· Attend and contribute to daily team meetings providing updates via Kanban board in Jira

· Ensure that third party applications follow the same standards and methods as internal applications

· Assure that all work assigned to the CM Team is completed within the proper time in accordance to established SLA’s

· Review all entries on the IT Events calendar and assist in resolving conflicts

· Initiate and communicate out change freeze/blackout periods as needed

Infrastructure Change Management

· Review/Approve all Infrastructure Change Requests for validity and completeness

· Review and update CAB Agenda weekly.

· Assist in hosting/presenting weekly Change Advisory Board meetings.

· Send out weekly Infrastructure change thread after CAB meetings

· Maintain/update Change Management policies and procedures

· Support the Information Technology department in usage of the ServiceNow Change Management module

· Perform Post Implementation Reviews (Meeting and Report) for issues caused by Change Requests

· Act as the primary point of reference for questions, problems, and suggestions about the change management process / system.

· Update CMDB Change Approvers for mapped systems

· Continually enhance and research the Change Management process

Software Release Management

· Review and authorize all on-prem and cloud software deployments based on proper process, verified authorization and testing (including making assignments to other IT teams as necessary)

· Conduct Filesystem and Web application deployments

· Ensure that audit trails of promotions to Test and Production environment requests are available

· Review and authorize all backup and refresh requests for Test and QA environments

· Refresh Test and QA environment File System/Web Apps and assign backups/database refreshes and restarts

· Work closely with application development leads to understand release requirements, risks, and provide feedback to ensure releases are scheduled and executed effectively according to CM procedures

· Create and configure test and production filesystem environments and ensure secure ownership and permissions

CI/CD

· Maintain existing CI/CD pipelines in Jenkins

· Maintain deployment scripts and environment configurations files

· Update and maintain Artifact dashboard for tracking deployments and environment status’

· Provide support for File System and Database deployments performed through Jenkins

· Provide support for CI/CD tools: Jenkins, Flyway DB, CheckMarx, etc.

· Support users of the on-prem CI/CD platform including GIT for version control

· Test new and updated plugins used by the CI/CD platform

File Integrity Monitoring

· Maintain and configure new rules, tasks, and actions in Tripwire Enterprise

· Manage licensing and track usage in TE

· Review all Tripwire reports and reconcile changes against change requests and authorized deployments

· Reconcile Windows/Unix and RHEL OS changes on all in scope servers

Domains and Certificates

· Maintain Registrar account information securely in CyberArk (enterprise password management tool) and approve password release requests for supporting Network team

· Manage Public Certificate Authority account and assist Sr Production Control Manager in renewing site inventory license

· Maintain Procedures for management of domains and certificates

· Maintain Domain inventory list, tracking important details (e.g. Registrar, company, expiry date, Additional SAN etc.)

· Track domain expiries and renew them according to documented procedures

· Procure new domains as required

· Maintain Public certificate inventory and track Subject alternative names, expiry dates, ownership, etc.

· Maintain Private/Internal certificate inventory (Web and printer certs)

· Generate and sign certificates using the public certificate authority and internal CA

· Lead renewal process of existing internal certificates, following the defined certificate procedures maintained by the CM team

· Process all payments related to domains and certificates and notifying Account Payable

QUALIFICATION / REQUIREMENTS:

 

Education / Training

· A degree or diploma from an accredited institution in Computer Science/Programming or equivalent experience.

· 5+ years of Change and Release Management experience in a large corporate IT environment (On Prem and Cloud).

· 5+ years of working in an aligned ITIL environment.

· 1+ years of DevOps and CI/CD experience.

 

Skills and Abilities

· Excellent understanding of Software Configuration Management and Change Management processes

· Strong knowledge of GIT version control including SourceTree

· Good understanding of Agile processes including usage of Atlassian tools (Jira, Bitbucket, Confluence)

· Jenkins CI/CD pipeline experience is an asset

· Solid Shell scripting knowledge

· Solid UNIX/Linux skills required

· TLS/SSL certificate experience an asset

· Strong attention to detail and analytical skills

· Excellent communication skills, both written and oral, required

On Call Responsibilities

The successful candidate will be eligible to participate in the on-call rotation after completing three months in the role.

This opportunity is for an existing vacancy with the company. The anticipated base salary range for this position is $65,000 to $85,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a bonus program. In addition, The Company offers a variety of benefits to eligible employees, including health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

A Supportive Environment for Success

We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

WHAT WE OFFER

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top–up program
• Paid time off for Volunteering 

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at accessible.recruitment@ci.com, or call 416-364-1145 ext. 4747.