Find work in Canada.

327,304 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
Financial Advisor
Conexus Credit Union
Moose Jaw, SK
Full-time
As a full-time Financial Advisor in Moose Jaw, you are responsible for understanding our members’ financial goals and supporting their achievement through the provision of sound financial…
Added 25 mins ago
Service Advisor, Contact Centre
ATB Financial
Calgary, AB
Part-time
As ATB’s next Service Advisor within our Client Care Contact Centre, you will:
Added 25 mins ago
Chief Financial Officer (CFO) Strategic Business Executive
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Reporting directly to the Board of Directors, the CFO serves as the principal financial advisor to the Board and Executive Leadership Team, providing leadership across financial operations,…
Added 27 mins ago
Human Resources Business Partner
Optima Living
Edmonton, AB
…in central and southern Alberta. This role involves advising management on human resource-related issues, acting as a consultant on HR-related matters, and helping to shape the…
Added 43 mins ago
Customer Support Advisor (CSA)
Brandt Group of Companies
Nisku, AB
Full-time
Brandt Tractor Ltd is currently seeking a Customer Support Advisor (CSA) for our Nisku Truck and Trailer location.
Added 58 mins ago
Principal M&A Analyst Cyber
McKesson
Mississauga, ON
Full-time
…divestitures, and strategic investments. This role serves as a trusted advisor to business and technology stakeholders, helping evaluate target-company cybersecurity programs, identify…
Added 58 mins ago
Principal M&A Analyst Enterprise Applications
McKesson
Mississauga, ON
Full-time
…Cybersecurity, and Business Unit IT teams, and acts as a trusted advisor to Corporate Development stakeholders to evaluate application landscapes, identify integration requirements and…
Added 58 mins ago
Sales (Fitness Advisor) - St. John's Torbay Road
GoodLife Fitness
St. John's, NL
Full-time
The Fitness Advisor is responsible for recruiting and working with new members to understand their specific health and fitness goals and provide recommendations for how they can achieve…
Added 58 mins ago
Product Strategy Senior Advisor – 12 months Contract - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
Full-time
Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector…
Added 58 mins ago
Business Development Associate, Wealth Management
Canaccord Genuity Group Inc.
Toronto, ON
Full-time
Canaccord Genuity Wealth Management is seeking a Business Development Associate to support our advisor recruiting efforts. In this role, the ideal candidate will identify, contact, and…
Added 58 mins ago
Sr. In-House Counsel
Tenstorrent
Toronto, ON
…intake and drafting through negotiation, execution, and ongoing management - while minimizing legal and compliance risk and serving as a trusted advisor to internal stakeholders, external…
Added 58 mins ago
Software Engineer, Subsurface Applications (Principal - Advisor) Landmark
Halliburton
Calgary, AB
Apply sound software engineering judgment to work that influences operational efficiency, cost management, and business performance.
Added 1 hour ago
Leak Detection Advisor
SGS
AB · Edmonton, AB
$90,000 to $125,000 CAD / year
Full-time
Streamline Control is seeking a Leak Detection Advisor to support the delivery of computational pipeline monitoring (CPM) advisory services to oil and gas pipeline clients across western…
Added 1 hour ago
Security Services Worker, Campus Security
University of Calgary
Calgary, AB
Full-time
This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 2.
Added 1 hour ago
Marketing Advisor
Saskatchewan Research Council (SRC)
Saskatoon, SK
Full-time
The External Relations Advisor provides professional marketing, communications and stakeholder engagement support across the organization. This role partners with business units and leaders…
Added 1 hour ago
Senior Audit Manager, Canadian Business Banking and Credit Risk (1185)
TD
Toronto, ON
Full-time
Act as the audit lead or audit advisor to management and respective teams for area of specialization. Report on emerging trends, identifying issues and opportunities and recommending action…
Added 1 hour ago
Senior Manager, Tax Technology Consulting
Ryan
Toronto, ON · North York, ON
Full-time
Leads, coaches, and develops consulting professionals through technical guidance, performance management, training, and career development.
Added 1 hour ago
Service Advisor
Kaizen Automotive Group
Calgary, AB
Full-time
The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This role is responsible for understanding customer concerns, accurately documenting…
Added 1 hour ago
Avocat(e) - Transactions technologiques et propriété intellectuelle
Fasken
Montreal, QC
Full-time
You will act as a strategic advisor to clients and, depending on your experience, contribute to the protection and management of their intellectual property asset
Added 1 hour ago
Leak Detection Advisor
SGS
Vancouver, BC · Calgary, Alberta
$90,000 to $125,000 CAD / year
Full-time
Streamline Control is seeking a Leak Detection Advisor to support the delivery of computational pipeline monitoring (CPM) advisory services to oil and gas pipeline clients across western…
Added 1 hour ago
Product Strategy Senior Advisor – 12 months Contract - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
Full-time
Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector…
Added 1 hour ago
Leak Detection Advisor
SGS
Calgary, AB
$90,000 to $125,000 CAD / year
Full-time
Streamline Control is seeking a Leak Detection Advisor to support the delivery of computational pipeline monitoring (CPM) advisory services to oil and gas pipeline clients across western…
Added 1 hour ago
Leak Detection Advisor
SGS
Calgary, AB
$90,000 to $125,000 CAD / year
Full-time
Streamline Control is seeking a Leak Detection Advisor to support the delivery of computational pipeline monitoring (CPM) advisory services to oil and gas pipeline clients across western…
Added 1 hour ago
Leak Detection Advisor
SGS
Regina, SK
$90,000 to $125,000 CAD / year
Full-time
Streamline Control is seeking a Leak Detection Advisor to support the delivery of computational pipeline monitoring (CPM) advisory services to oil and gas pipeline clients across western…
Added 1 hour ago
Leak Detection Advisor
SGS
Regina, SK
$90,000 to $125,000 CAD / year
Full-time
Streamline Control is seeking a Leak Detection Advisor to support the delivery of computational pipeline monitoring (CPM) advisory services to oil and gas pipeline clients across western…

CIBC Mellon

Bilingual Client Services Representative

Mississauga, ON, Canada

Pay: The salary band for this position ranges between $52,000 - $78,000.
Job type: Full-time
Apply by: Oct 28, 2026
Experience: 4-5 years client services experience within the Mutual Fund industry
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Bilingual Client Services Representative

Company Information:

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.

We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.

We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

Position Overview:

Responds to incoming telephone enquiries from dealers, advisors and shareholders primarily to investigate, address and resolve associated issues, concerns and enquiries regarding assigned CIBC Mellon’s clients, their investment products, and fund account activity. Develops and sustains on-going business relationships with assigned CIBC Mellon’s clients by anticipating and identifying client needs and providing service excellence.

Responsibilities:

Responds to call centre inquiries from assigned clients, dealers, and advisors and ensures the highest level of service by proactively anticipating and resolving associated issues and enquiries

Creates and maintains a current and accurate knowledge base of assigned clients’ products and services while maintaining the group knowledge base of standard industry operating processes, procedures and practices (e.g. terms of FundSERV, FUNDcom, and IFIC Mutual Fund industry related requirements)

Provides verbal and written responses to clients and representative enquiries, detailing resolution or follow-up actions and conducts research for more complex inquiries as required

Monitors and tracks call centre statistics to ensure that defined service level standards are maintained and collaborates with various Recordkeeping teams and management to address any identified process issues and improve service level standards

Creates and distributes periodic and ad-hoc advisor reporting which may include maturity reports, commissions and trailers, client transactions, fund prices and statements

Responds to advisor enquiries directed through the Data Edge online data and report tool regarding fund setups and dealer setups, escalating to management as required

Contributes to Recordkeeping initiatives and programs by providing process improvement recommendations regarding outstanding service issues, service enhancements, account administration and dealer service activity

Qualifications:

Post-secondary education

4-5 years client services experience within the Mutual Fund industry

Knowledge of the mutual fund industry standards and regulations

IFIC Mutual Funds or CSC course an asset

Strong communication and Interpersonal skills

Must be bilingual in French

Must be available to work shifts between 8am to 8pm

CIBC Mellon's Values:

Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards

Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward

Be One Family: Challenge, empower and recognize your colleagues

Take Ownership: Speak up, speak out, and make things better

Job Specific Competencies:

The salary band for this position ranges between $52,000 - $78,000.

A reasonable estimate of the pay range for this role is $57,000 - $65,000 at the time of this posting. Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training, and internal equity.

Please note, our recruitment process may include the use of AI-assisted tools.

This posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

Respond to telephone and written inquiries from clients, dealers, advisors, and shareholders about investment products and fund account activity, researching and resolving issues or escalating complex matters. Maintain product and industry knowledge, monitor service levels, prepare advisor reports, and recommend process improvements.

Requirements

Requires post-secondary education, 4–5 years of client services experience in the mutual fund industry, knowledge of industry standards and regulations, and French bilingualism. Strong communication and interpersonal skills are required; an IFIC Mutual Funds or CSC course is an asset.

Skills

Client Service
Mutual Fund Industry Knowledge
Issue Resolution
Verbal Communication
Written Communication
Research
Call Centre Operations
Service Level Monitoring
Process Improvement
Advisor Reporting
Fund and Dealer Setup Support
French Bilingualism
Knowledge Base Management

Visa sponsorship

Not detected in the job text

Keywords

Asset Servicing
Mutual Funds
Fund Valuation
Multi-Currency Accounting
Investment Information Reporting
FundSERV
FUNDcom
IFIC
CSC
Recordkeeping
Data Edge
Fund Setup
Dealer Setup
Fund Prices
Maturity Reports
Commissions and Trailers
Client Transactions
Service Level Standards
Account Administration
Process Improvement
Client Services
Call Centre
French
Financial Services

Report this job