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Added 11 mins ago
H
Senior Systems Integration Specialist
HDR
Toronto, ON
- Full-time
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not…
Added 11 mins ago
LC
Senior Staff Portfolio Operations Manager
Lightspeed Commerce, Inc.
Remote, Canada
- $170,000 to $200,000 CAD / year
- Full-time
- Remote
Lightspeed is seeking a Senior Staff Portfolio Operations Manager to join our Product & Technology Operations team.
Added 11 mins ago
HR
Environmental Attendant
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Must have a positive attitude and a genuine desire to work in fast pace environment
Added 11 mins ago
NV
Program Manager, Manufacturing & NPI
North Vector Dynamics Inc.
Calgary, AB
- Full-time
…Calgary manufacturing facility. We’re looking for a Program Manager, Manufacturing & NPI to own the plan that gets our products from released design to delivered hardware, on time, at cost,…
Added 12 mins ago
BT
Cross Dock Operator
Bison Transport
AB · Calgary, Alberta
- Full-time
Shift: Continental Day Shift, 5:00 AM to 5:00 PM
Added 12 mins ago
R
Outside Sales Representative
REXEL
Kingston, ON
- $50,000 to $70,000 CAD / year
- Full-time
…energy evolves, our business is transforming alongside it. This change is driven by you - our fresh thinkers, innovators and groundbreakers. By collaborating closely with our customers and…
Added 24 mins ago
S
Marketing Manager
StudyIn
Toronto, ON
- Full-time
At StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study…
Added 24 mins ago
B
Community Residential Manager
Boardwalk
Regina, SK
- Full-time
Successful applicants must have a flexible schedule and be available to work evenings and weekends
Added 24 mins ago
CI
Project Manager-Telecom/Cutover/Go-Live/Hypercare
COGNITO INC
Brampton, ON
- Contract
The Project Manager is responsible for leading and coordinating project governance, testing activities, cutover planning, business readiness, Hypercare support, and operational transition…
Added 25 mins ago
DG
Intermediate Structural Engineer
DRA Global
Toronto, ON
- Full-time
Providing discipline-specific inputs into Change Management process.
Added 25 mins ago
B
General Manager
Bodycote
Bromont, QC
- Other
Must have the cognitive and mental capacity to perform essential job functions
Added 25 mins ago
SL
Sales Manager, Prospr by Sun Life
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Be a catalyst for positive change, identifying areas for growth
Added 25 mins ago
Kitchen Team Member - Dishwasher
Hollywood Bowl Group
Saskatoon, SK
Restock and prepare supplies for shift change and or close
Added 25 mins ago
Kitchen Team Member - Line Cook/Prep Cook
Hollywood Bowl Group
Saskatoon, SK
Restock and prepare supplies for shift change and or close.
Added 25 mins ago
Financial Analyst, Accounts Payable
Sinai Health
Toronto, ON
…Accounts Payable to join our team. Reporting directly to the Manager of Accounts Payable, the Financial Analyst will play a key role in supporting the Finance team with our Finance…
Added 25 mins ago
Regional Service Training Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
QC · ON · MB · AB · SK · BC · NL
The Regional Service Training Manager plays a critical role in driving performance, growth, and retention across the Field Service teams. This position is responsible for designing,…
Added 25 mins ago
General Manager, Eastern Ontario
Reliance Home Comfort
ON · Ottawa, ON · Durham, ON
By joining Reliance as a General Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.…
Added 25 mins ago
BN
General Manager
Bodycote North America
Bromont, QC
- Full-time
· Must have the cognitive and mental capacity to perform essential job functions
Added 25 mins ago
C
Manager, Engineering & Design
Carmeuse
Milton, ON
- Full-time
Consulting and negotiating with active clients to, explain proposals for change and present engineering reports and findings
Added 26 mins ago
AF
Sourcing Commodity Manager
Armstrong Fluid Technology
Toronto, ON
- Full-time
We are looking for an experienced Sourcing Commodity Manager to lead strategic sourcing activities across our North American operations, with a focus on product and component commodities.…
Added 40 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 40 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Respond to employee and manager inquiries regarding pay, benefits, and employment-related documentation.
Added 40 mins ago
AC
Finance Manager, Academic
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Associate Director, Academic Finance Operations, the Finance Manager provides cross departmental leadership in financial strategy, budget development, quarterly budget…
Added 40 mins ago
BC
MEP Project Coordinator
Broccolini Construction Inc.
Toronto, ON
- Full-time
Assist the Project Manager in organizing and coordinating all MEP aspects of the construction projects
Added 40 mins ago
CF
Regional Manager, Wealth Advice
CU Financial Management
Fredericton, NB
- Full-time
Reporting to the Director of Wealth Advice, the Regional Manager, Wealth Advice, is an experienced people leader responsible for leading, coaching, recruiting, and developing a team of…

CIBC Mellon

Client Service Specialist, Client Account & Access Management

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

The salary band for this position ranges between $73,600 - $110,400. · Full-time

This date has passed. Check with the employer before applying.

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Job details

Pay: The salary band for this position ranges between $73,600 - $110,400.
Job type: Full-time
Listed closing date: Nov 10, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Number: J1026-0193

Category: Client Service Delivery

Employment Type: Full Time

City: Toronto

Posting Date: October 27, 2026

Closing Date: November 10, 2026

Company Information

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.

We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.

We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

Position Overview

Reporting to the Manager, Client Account and Access Management, the Client Service Specialist is responsible for supporting and leading client account set up and maintenance activities, client change events, and online portal ID set up requests. The Client Service Specialist is responsible for ensuring client satisfaction, a consistent client experience, and operational efficiency and control, while working to achieve a reduction of risk and losses in related functions

Responsibilities

Subject matter expert and client liaison on account and online portal ID establishment and ongoing maintenance requirements.
Facilitates account opening and maintenance requests for assigned portfolio of clients.
Requests set up and maintenance of external NEXEN, PIN and Record Keeping application IDs, including related support functions (sending confirmation of ID details, updating client profile for call centre usage, liaising with client, vendors and applicable internal teams on ID set up issues/resolution).
Acts as part of a central hub of experts and liaison between the client, legal, tax, compliance, and other operational groups to ensure all applicable regulatory, legislative and corporate requirements are adhered to in the account opening process.
Manages and coordinates complex restructures through the collapsing, merging or establishment of new accounts and obtaining the applicable constating and other supporting documents.
Manages client advocacy by finding resolutions to issues, ensuring accounts are opened in time and per plan, while informing clients and other stakeholders of real or potential problems/issues.
Establishes and maintains strong internal and external relationships to ensure that time sensitive and confidential activities are effectively managed and any impacts and status are disseminated to all stakeholders.
Minimizes operational risks by ensuring compliance with regulatory requirements and corporate and departmental policies/procedures.
Investigates and seeks resolution to internal issues and endeavors to find solutions or escalates to the Manager as needed.
Maintains an understanding of services and the Client’s business profile as it relates to the team’s accountabilities to ensure compliance with regulatory requirements, corporate policies and procedures.
Perform accurate tracking, monitoring and reporting in line with departmental KPIs/metrics.

Qualifications

3 + years progressive experience in financial services operations and demonstrated client facing roles
University or equivalent training with a concentration in business, finance or accounting
Strong digital fluency skills; ability to use new and developing technology to find, evaluate, and communicate information effectively
Demonstrated MS Office software skills (Word, Excel, SharePoint, PowerPoint, etc.)
Effective change management and collaboration skills; ability to activate change in varied environments
Organized, detail oriented, analytical, ability to multi-task and meet deadlines
Excellent written and verbal communication skills
Strong critical thinking and problem solving skills
Organized, detail oriented, analytical, ability to multi-task and meet deadlines
Excellent written and verbal communication skills
Strong critical thinking and problem solving skills

CIBC Mellon's Values

Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards

Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward

Be One Family: Challenge, empower and recognize your colleagues

Take Ownership: Speak up, speak out, and make things better

Job Specific Competencies

The salary band for this position ranges between $73,600 - $110,400.
Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training, and internal equity.
Please note, our recruitment process may include the use of AI-assisted tools.
This posting is for an existing vacancy.

CIBC Mellon is committed to taking all reasonable steps to accommodate the needs of all individuals. Should you require any accommodations during the recruitment and selection process, please speak with your Recruitment Consultant.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client account opening, maintenance, restructuring, and online portal ID requests while coordinating with clients and internal and external stakeholders. Ensure regulatory and policy compliance, resolve or escalate issues, manage operational risk, and track performance against departmental metrics.

Requirements

Requires at least three years of progressive financial services operations experience, including client-facing work, and university education or equivalent training concentrated in business, finance, or accounting. Candidates should have strong digital and Microsoft Office skills, effective collaboration and change management abilities, and excellent organization, communication, analytical, and problem-solving skills.

Skills

Client Service
Account Opening And Maintenance
Client Account Management
Online Portal Access Management
Financial Services Operations
Regulatory Compliance
Risk Management
Client Advocacy
Change Management
Digital Fluency
Microsoft Office
Analytical Skills
Attention To Detail
Problem Solving
Communication

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Asset Servicing
Client Service Delivery
Account Opening
Account Maintenance
Client Change Events
Online Portal IDs
NEXEN
PIN
Record Keeping Applications
Regulatory Requirements
Legislative Requirements
Corporate Policies
Operational Risk
Client Advocacy
Complex Restructures
Stakeholder Coordination
Client Profiles
Departmental KPIs
Microsoft Word
Microsoft Excel
SharePoint
Microsoft PowerPoint
Change Management
Digital Fluency
Financial Operations

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Jobs in Canada