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Added 8 mins ago
Radio Traffic Coordinator- 6 Month Contract
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The Traffic Coordinator is a key member of the Revenue Operations team at Rogers Sports & Media. They support radio sales by ensuring all ads are scheduled and delivered as ordered. The…
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Branch Administrator
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- Full-time
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- $93,750 to $137,500 CAD / year
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Head of Discount Operations – West / Director, Operational Support – West
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Extensive knowledge of retail department operations.
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Personal Banking Associate Trainee
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Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
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Senior Accounts Payable/Project Accountant
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Manager
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Added 23 mins ago
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Analyst Co-op - Bilingual – Winter 2027
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- Full-time
You're fluent in French and English to support business operations outside of Quebec, Canada.
Added 37 mins ago
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Vice President, ETF Algo Engineer
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Added 37 mins ago
PC
Director, Member Experience
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- Full-time
Partner with leaders across PCU to implement service improvements, reinforce service excellence and embed member experience practices into day-to-day operations.
Added 37 mins ago
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Director, Operations
Provincial Credit Union
PE · PEI, Prince Edward Island
- Full-time
The Director, Operations provides strategic and operational leadership for PCU’s Core Banking, Lending Administration, and Deposit & Account Administration functions. This role is…
Added 37 mins ago
4A
Automotive Sales Person - Ottawa
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Operations Manager (Civil/FTTH Construction)
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Added 52 mins ago
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Controller
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The Controller will lead the finance team to ensure the financial operations of a portfolio of entities, ensuring the delivery of accurate and timely financial reporting, analysis,…
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Contrôleur financier/Contrôleuse financière
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…business, working hand in hand with the finance leadership and operations…
Added 52 mins ago
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Senior Manager, Corporate Tax
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Added 52 mins ago
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Senior Manager, Investment Fund Operations
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Remote, Canada
- $115,000 to $135,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for the Senior Manager, Investment Fund Operations, to join our Asset Management Product team.
Added 52 mins ago
AW
Senior Manager, Investment Fund Operations
Aviso Wealth
Remote, Canada
- $115,000 to $135,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for the Senior Manager, Investment Fund Operations, to join our Asset Management Product team.
Added 52 mins ago
Senior Manager, Small Business Value Proposition (English/Spanish) - Toronto (12-Month Contract)
Scotiabank
Toronto, ON
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring…
Added 52 mins ago
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Client Service Representative - Mississauga Office
Bestax Chartered Accountants
Mississauga, ON
- Full-time
You will also support clients interested in establishing businesses in Dubai and other jurisdictions by coordinating with our Dubai operations team.

CIBC Mellon

Client Service Specialist, Client Account & Access Management

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

The salary band for this position ranges between $73,600 - $110,400. · Full-time

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Job details

Pay: The salary band for this position ranges between $73,600 - $110,400.
Job type: Full-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Number: J1026-0193

Category: Client Service Delivery

Employment Type: Full Time

City: Toronto

Posting Date: October 27, 2026

Closing Date: November 10, 2026

Company Information

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.

We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.

We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

Position Overview

Reporting to the Manager, Client Account and Access Management, the Client Service Specialist is responsible for supporting and leading client account set up and maintenance activities, client change events, and online portal ID set up requests. The Client Service Specialist is responsible for ensuring client satisfaction, a consistent client experience, and operational efficiency and control, while working to achieve a reduction of risk and losses in related functions

Responsibilities

Subject matter expert and client liaison on account and online portal ID establishment and ongoing maintenance requirements.
Facilitates account opening and maintenance requests for assigned portfolio of clients.
Requests set up and maintenance of external NEXEN, PIN and Record Keeping application IDs, including related support functions (sending confirmation of ID details, updating client profile for call centre usage, liaising with client, vendors and applicable internal teams on ID set up issues/resolution).
Acts as part of a central hub of experts and liaison between the client, legal, tax, compliance, and other operational groups to ensure all applicable regulatory, legislative and corporate requirements are adhered to in the account opening process.
Manages and coordinates complex restructures through the collapsing, merging or establishment of new accounts and obtaining the applicable constating and other supporting documents.
Manages client advocacy by finding resolutions to issues, ensuring accounts are opened in time and per plan, while informing clients and other stakeholders of real or potential problems/issues.
Establishes and maintains strong internal and external relationships to ensure that time sensitive and confidential activities are effectively managed and any impacts and status are disseminated to all stakeholders.
Minimizes operational risks by ensuring compliance with regulatory requirements and corporate and departmental policies/procedures.
Investigates and seeks resolution to internal issues and endeavors to find solutions or escalates to the Manager as needed.
Maintains an understanding of services and the Client’s business profile as it relates to the team’s accountabilities to ensure compliance with regulatory requirements, corporate policies and procedures.
Perform accurate tracking, monitoring and reporting in line with departmental KPIs/metrics.

Qualifications

3 + years progressive experience in financial services operations and demonstrated client facing roles
University or equivalent training with a concentration in business, finance or accounting
Strong digital fluency skills; ability to use new and developing technology to find, evaluate, and communicate information effectively
Demonstrated MS Office software skills (Word, Excel, SharePoint, PowerPoint, etc.)
Effective change management and collaboration skills; ability to activate change in varied environments
Organized, detail oriented, analytical, ability to multi-task and meet deadlines
Excellent written and verbal communication skills
Strong critical thinking and problem solving skills
Organized, detail oriented, analytical, ability to multi-task and meet deadlines
Excellent written and verbal communication skills
Strong critical thinking and problem solving skills

CIBC Mellon's Values

Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards

Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward

Be One Family: Challenge, empower and recognize your colleagues

Take Ownership: Speak up, speak out, and make things better

Job Specific Competencies

The salary band for this position ranges between $73,600 - $110,400.
Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training, and internal equity.
Please note, our recruitment process may include the use of AI-assisted tools.
This posting is for an existing vacancy.

CIBC Mellon is committed to taking all reasonable steps to accommodate the needs of all individuals. Should you require any accommodations during the recruitment and selection process, please speak with your Recruitment Consultant.

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More about this job

Responsibilities

Manage client account opening, maintenance, restructuring, and online portal ID requests while coordinating with clients and internal and external stakeholders. Ensure regulatory and policy compliance, resolve or escalate issues, manage operational risk, and track performance against departmental metrics.

Requirements

Requires at least three years of progressive financial services operations experience, including client-facing work, and university education or equivalent training concentrated in business, finance, or accounting. Candidates should have strong digital and Microsoft Office skills, effective collaboration and change management abilities, and excellent organization, communication, analytical, and problem-solving skills.

Skills

Client Service
Account Opening And Maintenance
Client Account Management
Online Portal Access Management
Financial Services Operations
Regulatory Compliance
Risk Management
Client Advocacy
Change Management
Digital Fluency
Microsoft Office
Analytical Skills
Attention To Detail
Problem Solving
Communication

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Asset Servicing
Client Service Delivery
Account Opening
Account Maintenance
Client Change Events
Online Portal IDs
NEXEN
PIN
Record Keeping Applications
Regulatory Requirements
Legislative Requirements
Corporate Policies
Operational Risk
Client Advocacy
Complex Restructures
Stakeholder Coordination
Client Profiles
Departmental KPIs
Microsoft Word
Microsoft Excel
SharePoint
Microsoft PowerPoint
Change Management
Digital Fluency
Financial Operations

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