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Added 1 min ago
CS
Receptionist (Casual Part Time)
Cogir Senior Living
Regina, SK · Green Falls Landing
- Part-time
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Material Handler
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
…equipment within the assigned facility. This role plays a key part in supporting production and warehouse operations by ensuring that the right materials are in the right place at the right…
Added 1 min ago
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Guest Experience Associate | Formula Fig Midtown
Formula Fig
Toronto, ON
- Part-time
The Guest Experience Associate (GEA) is a vital part of a high-functioning hospitality team in our service-meets-retail Fig Bars. As a GEA, you will be the first and last point of contact…
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Allocations Coordinator - NAM
ARC'TERYX
North Vancouver, BC
- Full-time
As an Allocations Coordinator, you play an integral part of the sales and distribution process, working alongside Wholesale Territory Managers, Brand Store and Factory Outlet teams. You…
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Chip Runners / Préposé aux tables de jeux
Playground
Kahnawake 14 Réserve Indienne, QC
- $20 CAD / hour
- Full-time
We are seeking a dependable and detail-oriented Chip Runner. In this role, your exceptional customer service and math skills will be put to great use as you facilitate the conversion of…
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Part Time Flex Sales Associate
Pandora
Halton Hills, ON
- Part-time
Flexible Sales Associate (Part-Time) is a role that fits your lifestyle. As a Flexible Staff Associate, you’ll jump in when it matters most (peak hours) to deliver incredible fan…
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Manager Trainee
Hertz
Coquitlam, BC
- Full-time
We are looking for a Full Time Manager Trainee with a passion to drive customer satisfaction while being the brand ambassador. If this is you and you’re ready for your next destination then…
Added 1 min ago
Detailer (Kentwood Ford)
Go Auto
Edmonton, AB
…Detailer. Get ready to unleash your detailing skills and be part of an amazing crew dedicated to delivering mind-blowing vehicles and an unforgettable car buying experience to our…
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Service Technician (Peace River Ford)
Go Auto
Peace River, AB
Are you a Journeyman Automotive Service Technician looking for more than just another job?
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Shop Hand (Peace River Ford)
Go Auto
Peace River, AB
…career, with the possibility of transitioning into an Automotive Service Technician Apprenticeship down the…
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Junior Application Engineer
Flow Control Group
Calgary, AB
- Full-time
…Québec, Preston Phipps commercialise, distribue et assure le service d’une vaste gamme de produits industriels liés à la vapeur, aux vannes, au CVCA et au traitement de l’eau partout au…
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Gestionnaire, Médias
DAC
Montreal, QC
- Full-time
Collaborer étroitement avec les équipes du service-conseil afin de dépasser constamment les attentes des clients.
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TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Thunder Bay, ON · Memorial Thrift Store
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
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EB
MAC Southcentre - Key Holder Part Time - Calgary, AB
ELC Beauty LLC
AB · Calgary, AB
- Part-time
…order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service…
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Bilingual Claims Specialist (Liability) - WSI
Wawanesa Insurance
Montreal, QC
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan and leave of absence top-up programs, and are…
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GD
DYNAMITE - Assistant Manager - Promenades St-Bruno
Groupe Dynamite, Inc Garage
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, Quebec
- Full-time
…results. You promote a positive shopping experience for each customer, while leading and inspiring a high performing team to drive operational efficiency and traffic on the sales floor and…
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GD
GARAGE - Assistant Manager - Square One Shopping Centre
Groupe Dynamite, Inc Garage
Mississauga, ON
- Full-time
…results. You promote a positive shopping experience for each customer, while leading and inspiring a high performing team to drive operational efficiency and traffic on the sales floor and…
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Deli Clerk - Part Time (Days, evenings and weekends)
Co-op
Portage la Prairie, MB
- Part-time
Homestead Co-op is hiring a Part Time Deli Clerk at our Portage la Prairie Food Store location.
Added 16 mins ago
Housekeeper
Amica Senior Lifestyles
Oakville, ON
Become part of a team where you can make a real impact in the lives of others each and every day.
Added 16 mins ago
Culinary Floor Attendant
Amica Senior Lifestyles
BC · West Vancouver, British Columbia
Become part of a team where you can make a real impact in the lives of others each and every day.
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Dining Room Server
Amica Senior Lifestyles
BC · West Vancouver, British Columbia
Become part of a team where you can make a real impact in the lives of others each and every day.
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Associate Financial Advisor
CIBC
Winnipeg, MB
- Full-time
Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented
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Cast Member - Seasonal
Cineplex
Richmond Hill, ON · SC Richmond Hill
- Part-time
We are currently recruiting part-time positions for this theatre. If you love the movies and enjoy working with the public, then we have opportunities that would be perfect for you. If this…
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Assistant Manager
Cineplex
Calgary, AB · CPX Crowfoot Crossing
- Part-time
Cineplex’s Part-Time Assistant Managers are an integral part of the team who provide an exceptional experience to each and every guest. Our PT Assistant Managers are passionate about movies…
Added 16 mins ago
VI
Technician (Full Time)
Valvoline Inc
Winnipeg, MB
- $18.5 CAD / hour
- Full-time
customer service while performing preventative maintenance services for their vehicles. Through our award-winning

CIBC Mellon

Client Service Specialist, Client Account & Access Management

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

The salary band for this position ranges between $73,600 - $110,400. · Full-time

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Job details

Pay: The salary band for this position ranges between $73,600 - $110,400.
Job type: Full-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Number: J1026-0193

Category: Client Service Delivery

Employment Type: Full Time

City: Toronto

Posting Date: October 27, 2026

Closing Date: November 10, 2026

Company Information

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.

We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.

We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

Position Overview

Reporting to the Manager, Client Account and Access Management, the Client Service Specialist is responsible for supporting and leading client account set up and maintenance activities, client change events, and online portal ID set up requests. The Client Service Specialist is responsible for ensuring client satisfaction, a consistent client experience, and operational efficiency and control, while working to achieve a reduction of risk and losses in related functions

Responsibilities

Subject matter expert and client liaison on account and online portal ID establishment and ongoing maintenance requirements.
Facilitates account opening and maintenance requests for assigned portfolio of clients.
Requests set up and maintenance of external NEXEN, PIN and Record Keeping application IDs, including related support functions (sending confirmation of ID details, updating client profile for call centre usage, liaising with client, vendors and applicable internal teams on ID set up issues/resolution).
Acts as part of a central hub of experts and liaison between the client, legal, tax, compliance, and other operational groups to ensure all applicable regulatory, legislative and corporate requirements are adhered to in the account opening process.
Manages and coordinates complex restructures through the collapsing, merging or establishment of new accounts and obtaining the applicable constating and other supporting documents.
Manages client advocacy by finding resolutions to issues, ensuring accounts are opened in time and per plan, while informing clients and other stakeholders of real or potential problems/issues.
Establishes and maintains strong internal and external relationships to ensure that time sensitive and confidential activities are effectively managed and any impacts and status are disseminated to all stakeholders.
Minimizes operational risks by ensuring compliance with regulatory requirements and corporate and departmental policies/procedures.
Investigates and seeks resolution to internal issues and endeavors to find solutions or escalates to the Manager as needed.
Maintains an understanding of services and the Client’s business profile as it relates to the team’s accountabilities to ensure compliance with regulatory requirements, corporate policies and procedures.
Perform accurate tracking, monitoring and reporting in line with departmental KPIs/metrics.

Qualifications

3 + years progressive experience in financial services operations and demonstrated client facing roles
University or equivalent training with a concentration in business, finance or accounting
Strong digital fluency skills; ability to use new and developing technology to find, evaluate, and communicate information effectively
Demonstrated MS Office software skills (Word, Excel, SharePoint, PowerPoint, etc.)
Effective change management and collaboration skills; ability to activate change in varied environments
Organized, detail oriented, analytical, ability to multi-task and meet deadlines
Excellent written and verbal communication skills
Strong critical thinking and problem solving skills
Organized, detail oriented, analytical, ability to multi-task and meet deadlines
Excellent written and verbal communication skills
Strong critical thinking and problem solving skills

CIBC Mellon's Values

Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards

Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward

Be One Family: Challenge, empower and recognize your colleagues

Take Ownership: Speak up, speak out, and make things better

Job Specific Competencies

The salary band for this position ranges between $73,600 - $110,400.
Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training, and internal equity.
Please note, our recruitment process may include the use of AI-assisted tools.
This posting is for an existing vacancy.

CIBC Mellon is committed to taking all reasonable steps to accommodate the needs of all individuals. Should you require any accommodations during the recruitment and selection process, please speak with your Recruitment Consultant.

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More about this job

Responsibilities

Manage client account opening, maintenance, restructuring, and online portal ID requests while coordinating with clients and internal and external stakeholders. Ensure regulatory and policy compliance, resolve or escalate issues, manage operational risk, and track performance against departmental metrics.

Requirements

Requires at least three years of progressive financial services operations experience, including client-facing work, and university education or equivalent training concentrated in business, finance, or accounting. Candidates should have strong digital and Microsoft Office skills, effective collaboration and change management abilities, and excellent organization, communication, analytical, and problem-solving skills.

Skills

Client Service
Account Opening And Maintenance
Client Account Management
Online Portal Access Management
Financial Services Operations
Regulatory Compliance
Risk Management
Client Advocacy
Change Management
Digital Fluency
Microsoft Office
Analytical Skills
Attention To Detail
Problem Solving
Communication

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Asset Servicing
Client Service Delivery
Account Opening
Account Maintenance
Client Change Events
Online Portal IDs
NEXEN
PIN
Record Keeping Applications
Regulatory Requirements
Legislative Requirements
Corporate Policies
Operational Risk
Client Advocacy
Complex Restructures
Stakeholder Coordination
Client Profiles
Departmental KPIs
Microsoft Word
Microsoft Excel
SharePoint
Microsoft PowerPoint
Change Management
Digital Fluency
Financial Operations

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