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Added 29 mins ago
MI
Line Manager
Mondelēz International
Toronto, ON
- Full-time
Line Managers are responsible for the day-to-day manufacturing operations on a designated area (Packaging consisting of 7 Bagging Lines and 1 Stick Line). The Line Manager provides…
Added 29 mins ago
PB
Key Leader
Poppy Barley Inc.
Calgary, AB
- Part-time
Development and training on the everyday running of the store so that you can understand and support the day-to-day operations.
Added 29 mins ago
PL
Purchasing Manager-Acton Head office
Purity Life Health Products LP
Acton, ON
- $88,725 to $104,475 CAD / year
- Full-time
Are you the Purchasing Manager we are looking for?
Added 43 mins ago
LC
Apparel Department Manager Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 43 mins ago
T
Personal Banking Associate - Delson (Full-time, 37.5h/week)
TD
Delson, QC
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 59 mins ago
JH
Assistant District Manager
Jackson Hewitt Tax Service Inc.
Vancouver, BC
- Full-time
This role is ideal for someone who enjoys coaching teams, building relationships, recruiting talent, improving operations, and creating exceptional client experiences. You'll work closely…
Added 59 mins ago
NS
2627-215 - Business Analytics Developer (CL3) - Central Office
Nova Scotia Community College - NSCC
Halifax, NS
- Full-time
Reporting to the Senior Manager, Institutional Research and Effectiveness and as part of the Business Analytics Team, you will:
Added 59 mins ago
BR
Assistant Manager
Banana Republic
Vaudreuil-Dorion, QC
- Full-time
…through all aspects of the store, including; customer and product operations, merchandising, and talent development. Through collaboration with your leadership team, your goal is to teach…
Added 1 hour ago
TC
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Job Title: Senior Manager PA and DPM contract
Added 1 hour ago
S
Stage Experience Lead - Full Time
sephora.com
Grande Prairie, AB
- $20 to $23.55 CAD / hour
- Full-time
…Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and…
Added 1 hour ago
W
Manager II, HSE
Worley
Edmonton, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 1 hour ago
UO
Administrative Clerk
University of British Columbia
Vancouver, BC · UBCV | UBC Bookstore / NCE (BOOK)
- $4,442 to $4,877 CAD / month
- Full-time
Community Relations and Communications | Campus Security | Safety & Risk Services | VP Finance and Operations
Added 1 hour ago
T
Personal Banking Associate
TD
Estevan, SK
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 1 hour ago
Licensed Assistant Manager Winnipeg MB, LensCrafters
EssilorLuxottica Group
Winnipeg, MB
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 1 hour ago
Licensed Assistant Manager Brampton, ON-LensCrafters
EssilorLuxottica Group
Brampton, ON
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 1 hour ago
BG
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Ottawa, ON · Carlsbad Springs, ON
- Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager - Compact Construction Equipment for our Ottawa Construction & Forestry location.
Added 1 hour ago
BH
Non-Profit Portfolio Manager
BC Housing
Burnaby, BC
- Full-time
In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
Added 1 hour ago
NS
4th Class Power Engineer - Maintenance and Operations
Nova Scotia Health Authority
Waterford
- Internship
Reporting to the Chief Engineer and/or Assistant Manager, the 4th Class Engineer troubleshoots, maintains, and repairs facility infrastructure equipment and carries out maintenance and…
Added 1 hour ago
WI
HSE Site Representative
WSP in Canada
MB · Manitoba, Canada
- Full-time
…as part of the WSP field team and reporting to the Project Manager, you’ll provide hands-on health and safety support to crews while helping ensure work is completed in accordance with…
Added 1 hour ago
TC
Dispatcher
Tiger Calcium Services Inc.
Nisku, AB
- Full-time
Coordination with Calcium Transportation Manager and Fleet Maintenance Manager for equipment servicing and repairs.
Added 1 hour ago
C
Seasonal VIP Kitchen Staff - Cineplex Pickering & VIP
Cineplex
Pickering, ON · CPX Pickering & VIP
- Part-time
…work practices and procedures. Employees must receive adequate training in their specific work tasks to protect their health and safety. All reported injuries that meet reporting…
Added 2 hours ago
BG
Customer Support Advisor (CSA)
Brandt Group of Companies
Campbell River, BC
- Full-time
Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
Added 2 hours ago
NF
Transitional Support Worker - FT
Nisa Foundation
Canada
- Full-time
The role combines resident support, housing stabilization, crisis intervention, family support, house operations, documentation, advocacy, and community resource navigation.
Added 2 hours ago
BW
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…
Added 2 hours ago
HN
Production Manager
Hartmann North America
Brantford, ON
- $115,000 to $135,000 CAD / year
- Full-time
We require a Production Manager for our Brantford, Ontario location. The Production Manager is accountable for the safe, efficient, and compliant operation of the Hartmann Brantford…

CIBC Mellon

Client Service Specialist, Client Account & Access Management

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

The salary band for this position ranges between $73,600 - $110,400. · Full-time

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Job details

Pay: The salary band for this position ranges between $73,600 - $110,400.
Job type: Full-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Number: J1026-0193

Category: Client Service Delivery

Employment Type: Full Time

City: Toronto

Posting Date: October 27, 2026

Closing Date: November 10, 2026

Company Information

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.

We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.

We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

Position Overview

Reporting to the Manager, Client Account and Access Management, the Client Service Specialist is responsible for supporting and leading client account set up and maintenance activities, client change events, and online portal ID set up requests. The Client Service Specialist is responsible for ensuring client satisfaction, a consistent client experience, and operational efficiency and control, while working to achieve a reduction of risk and losses in related functions

Responsibilities

Subject matter expert and client liaison on account and online portal ID establishment and ongoing maintenance requirements.
Facilitates account opening and maintenance requests for assigned portfolio of clients.
Requests set up and maintenance of external NEXEN, PIN and Record Keeping application IDs, including related support functions (sending confirmation of ID details, updating client profile for call centre usage, liaising with client, vendors and applicable internal teams on ID set up issues/resolution).
Acts as part of a central hub of experts and liaison between the client, legal, tax, compliance, and other operational groups to ensure all applicable regulatory, legislative and corporate requirements are adhered to in the account opening process.
Manages and coordinates complex restructures through the collapsing, merging or establishment of new accounts and obtaining the applicable constating and other supporting documents.
Manages client advocacy by finding resolutions to issues, ensuring accounts are opened in time and per plan, while informing clients and other stakeholders of real or potential problems/issues.
Establishes and maintains strong internal and external relationships to ensure that time sensitive and confidential activities are effectively managed and any impacts and status are disseminated to all stakeholders.
Minimizes operational risks by ensuring compliance with regulatory requirements and corporate and departmental policies/procedures.
Investigates and seeks resolution to internal issues and endeavors to find solutions or escalates to the Manager as needed.
Maintains an understanding of services and the Client’s business profile as it relates to the team’s accountabilities to ensure compliance with regulatory requirements, corporate policies and procedures.
Perform accurate tracking, monitoring and reporting in line with departmental KPIs/metrics.

Qualifications

3 + years progressive experience in financial services operations and demonstrated client facing roles
University or equivalent training with a concentration in business, finance or accounting
Strong digital fluency skills; ability to use new and developing technology to find, evaluate, and communicate information effectively
Demonstrated MS Office software skills (Word, Excel, SharePoint, PowerPoint, etc.)
Effective change management and collaboration skills; ability to activate change in varied environments
Organized, detail oriented, analytical, ability to multi-task and meet deadlines
Excellent written and verbal communication skills
Strong critical thinking and problem solving skills
Organized, detail oriented, analytical, ability to multi-task and meet deadlines
Excellent written and verbal communication skills
Strong critical thinking and problem solving skills

CIBC Mellon's Values

Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards

Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward

Be One Family: Challenge, empower and recognize your colleagues

Take Ownership: Speak up, speak out, and make things better

Job Specific Competencies

The salary band for this position ranges between $73,600 - $110,400.
Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training, and internal equity.
Please note, our recruitment process may include the use of AI-assisted tools.
This posting is for an existing vacancy.

CIBC Mellon is committed to taking all reasonable steps to accommodate the needs of all individuals. Should you require any accommodations during the recruitment and selection process, please speak with your Recruitment Consultant.

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More about this job

Responsibilities

Manage client account opening, maintenance, restructuring, and online portal ID requests while coordinating with clients and internal and external stakeholders. Ensure regulatory and policy compliance, resolve or escalate issues, manage operational risk, and track performance against departmental metrics.

Requirements

Requires at least three years of progressive financial services operations experience, including client-facing work, and university education or equivalent training concentrated in business, finance, or accounting. Candidates should have strong digital and Microsoft Office skills, effective collaboration and change management abilities, and excellent organization, communication, analytical, and problem-solving skills.

Skills

Client Service
Account Opening And Maintenance
Client Account Management
Online Portal Access Management
Financial Services Operations
Regulatory Compliance
Risk Management
Client Advocacy
Change Management
Digital Fluency
Microsoft Office
Analytical Skills
Attention To Detail
Problem Solving
Communication

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Asset Servicing
Client Service Delivery
Account Opening
Account Maintenance
Client Change Events
Online Portal IDs
NEXEN
PIN
Record Keeping Applications
Regulatory Requirements
Legislative Requirements
Corporate Policies
Operational Risk
Client Advocacy
Complex Restructures
Stakeholder Coordination
Client Profiles
Departmental KPIs
Microsoft Word
Microsoft Excel
SharePoint
Microsoft PowerPoint
Change Management
Digital Fluency
Financial Operations

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