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Added 3 mins ago
TC
Assistant Store Manager Winners - Plaza Hawkesbury
TJX Canada – Winners, Marshalls, HomeSense
Hawkesbury, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 47 mins ago
UB
Full Time Store Supervisor | Victoria
Urban Barn Ltd.
Victoria, BC
- $18.6 to $23.6 CAD / hour
- Full-time
…store. As a Store Supervisor, you will collaborate with the Manager and Assistant Manager to create a positive working environment for the team and an excellent shopping experience for our…
Added 47 mins ago
UB
Full-Time Store Supervisor | Argentia
Urban Barn Ltd.
Mississauga, ON
- $18.75 to $23.75 CAD / hour
- Full-time
…store. As a Store Supervisor, you will collaborate with the Manager and Assistant Manager to create a positive working environment for the team and an excellent shopping experience for our…
Added 1 hour ago
MC
Assistant Project Manager - Heavy Civil
Morgan Construction & Environmental Ltd.
AB
- Other
At Morgan, we don’t just build projects, we build careers and futures! Join us as a ASSISTANT PROJECT MANAGER - HEAVY CIVIL and play a pivotal role in our dynamic world of heavy civil…
Added 1 hour ago
TH
Department Supervisor Full-Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 1 hour ago
SE
Field Service Technician
Schneider Electric
Calgary, AB
- Full-time
Engaging, hands-on work with real impact on customer operations
Added 1 hour ago
KM
(sr) Branch Service Manager/Gestionnaire de succursale, Service (Maritimes)
Konica Minolta Business Solutions (Canada) Ltd.
Dartmouth, NS
- Full-time
As a Branch Service Manager, you will play a key role in:
Added 2 hours ago
ZD
Sales Assistant
Zenterra Developments
Surrey, BC
- Full-time
Zenterra is looking for a Sales Assistant. But we’ve never been interested in merely offering jobs; that is not what made us award-winning. Instead, we offer the kind of work that adds up…
Added 2 hours ago
SD
Assistant Front Store Manager
Shoppers Drug Mart
Leduc, AB
- Full-time
Role Description The Assistant Front Store Manager is a full-time, on-site role based in Leduc, AB, supporting the overall operations and customer experience in the front store. This role…
Added 2 hours ago
TC
Assistant Store Manager Winners Homesense Luckakuck Way
TJX Canada – Winners, Marshalls, HomeSense
Chilliwack, BC
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 2 hours ago
TC
Assistant Store Manager Winners Chinook Centre
TJX Canada – Winners, Marshalls, HomeSense
Calgary, AB
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 3 hours ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 3 hours ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Williams Lake, BC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 3 hours ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 3 hours ago
Team Lead-Retail
Roots
Montreal, QC
…motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model…
Added 4 hours ago
DQ
restaurant assistant manager
Dairy Queen
Summerside, PE
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 5 hours ago
NB
Assistant Manager
North Brands Group Ltd.
Newmarket, ON
- Full-time
Role Description The Assistant Manager is a full-time, on-site role based in Upper Kingsclear, NB. This role supports the Store Manager in daily operations, including supervising sales…
Added 5 hours ago
AG
Assistant Manager - Processing
Artemis Gold - Blackwater Project
BC
- Other
Reporting to the Manager -Processing, the Assistant Manager – Processing supports the overall operation, performance, and supervision of the processing plat to ensure safe, efficient, and…
Added 5 hours ago
P
restaurant assistant manager
Petro-Canada
Miramichi, NB
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 5 hours ago
H
assistant manager, fast food
Harvey's
Port Colborne, ON
- Full-time
Added 5 hours ago
HH
assistant manager, restaurant
Halibut House Fish and Chips Inc.
Welland, ON
- Full-time
Added 5 hours ago
S
Liquor Store - Assistant Manager Liquor Store
Sobeys
Calgary, AB
- Full-time
…oriented and passionate people leader to join our team as an Assistant Store Manager. As a member of the management team, our Assistant Store Manager is responsible for leading the…
Added 5 hours ago
NF
Assistant Store Manager Fresh Full Time Day
No Frills
AB · Edmonton, AB
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 6 hours ago
EL
Key Holder - 12 hours - The Cosmetics Company Store - Toronto Premium Outlets - Halton Hills, ON
Estée Lauder Companies
ON
- Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 7 hours ago
TG
Planet Fitness - Member Services Representative - Part Time - Timmins
Taymax Group
Timmins, ON
- Part-time
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.

CIBC Mellon

Director, Client Operations Management

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

The salary band for this position ranges between $120,000 - $168,000. · Full-time

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Job details

Pay: The salary band for this position ranges between $120,000 - $168,000.
Job type: Full-time
Apply by: Oct 16, 2026
Experience: 10+ years of progressive experience within a financial institution
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Number: J0926-0304

Category: Client Service Delivery

Employment Type: Full Time

City: Toronto

Posting Date: October 2, 2026

Closing Date: October 16, 2026

Company Information

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.

We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.

We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

Position Overview

Reporting to the Assistant Vice President, Client Operations Management (COM), the Director, Client Operations Management (COM) is a key strategic role delivering our top clients with a single point of escalation and coordination across the Accounting organization, including Institutional and Pension Accounting (IPA), Global Risk Solutions (GRS) and Limited Partnership Accounting and Administrative Services (LPAAS). They are responsible for service delivery and client satisfaction for the most sophisticated/complex clients.

The COM team is the initial point of contact for the in scope clients’ operational escalations and inquiries. The COM team will partner with the applicable operational teams to proactively support client change events and monitor service quality and service performance. The COM team is also responsible for the day to day oversight of the team’s applicable service providers and vendors, including BNY. They serve as a senior-level resource, mentoring, guiding, and coaching Associate Directors to support their growth and effectiveness.

Responsibilities

Client Relationship Management:

Acts as the primary point of contact for the most sophisticated/complex clients on operational matters within IPA, GRS and LPAAS.
Drives executive level client engagement, acting as a senior escalation point and strategic advisor for top-tier clients.
Builds strong client relationships by understanding business goals and delivering solutions aligned with their needs.
Participates in regular operational client review meetings, performance reporting, and issue resolution processes.
Advocates for the client by leveraging internal subject matter experts within CIBC Mellon’s accounting and performance functions to ensure client service expectations are met, resolving and assessing identified issues/concerns, and championing efficiency opportunities within the client’s organization.
Works with the business development team on opportunities with prospective client firms.
Support operational thought leadership through client training and education.

Operations Oversight

Oversight of day-to-day operations of key client accounts, ensuring adherence to SLAs, KPIs, and compliance requirements.
Implements and monitors operational controls and risk mitigation strategies.
Participate in Service Reviews, Due Diligence and Questionnaires.
Anticipates market trends and client needs, shaping proactive operational strategies to maintain competitive advantage.
Influences enterprise policy and governance related to client operations

Process Improvement & Strategic Initiatives

Develops the strategic accounting and performance operational road maps for directed clients and manages the programs for these road maps.
Works directly with the relationship team to understand client challenges, define potential solutions for directed clients.
Collaborates with senior leadership on strategic planning and business development support.

Financial Management

Identifies opportunities for upselling and cross-selling accounting and performance operational solutions.

Team Leadership & Development

Fosters a culture of accountability, continuous improvement, and client centricity.
Acts a senior level resource and mentors, guides and coaches the Associate Directors
Participation and representing the business at industry/professional events.

Qualifications

Specific Knowledge & Skills (not preferred or an asset)

10+ years of progressive experience within a financial institution
Bachelors Degree in Business Administration, Finance, Accounting, Operations Management or related field
Advanced/graduate degree or completion of the CFA, CPA, CIM, CIPM or FRM, or similar programs is an asset
Significant depth and experience with financial services products and services with a proven ability to navigate challenges to reach execution
Excellent communication, negotiation and interpersonal skills
Analytical and strategic thinking with a solution-oriented mindset
Understanding of trends/issues in the securities, asset manager and asset owner industries

Working Conditions Unique to Job (i.e. Standard Office Environment)

Some travel may be required

CIBC Mellon's Values

Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards

Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward

Be One Family: Challenge, empower and recognize your colleagues

Take Ownership: Speak up, speak out, and make things better

Job Specific Competencies

The salary band for this position ranges between $120,000 - $168,000.
Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training, and internal equity.
Please note, our recruitment process may include the use of AI-assisted tools.
This posting is for an existing vacancy.

CIBC Mellon is committed to taking all reasonable steps to accommodate the needs of all individuals. Should you require any accommodations during the recruitment and selection process, please speak with your Recruitment Consultant.

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More about this job

Responsibilities

Lead operational service delivery and client satisfaction for complex, top-tier clients across accounting and performance functions, serving as a senior escalation point and strategic advisor. Oversee account operations, service providers, controls, and strategic initiatives while developing client relationships, identifying business opportunities, and mentoring Associate Directors.

Requirements

Requires 10 or more years of progressive experience within a financial institution and a bachelor's degree in business administration, finance, accounting, operations management, or a related field. Candidates should bring deep financial services experience, strong communication and negotiation skills, analytical and strategic thinking, and knowledge of securities, asset manager, and asset owner industry trends; an advanced degree or relevant professional designation is an asset.

Skills

Executive Client Engagement
Operational Oversight
Service Delivery
Escalation Management
Strategic Planning
Process Improvement
Risk Mitigation
Financial Services
Asset Servicing
Accounting Operations
Performance Reporting
Business Development
Financial Management
Team Leadership
Communication And Negotiation

Visa sponsorship

Not detected in the job text

Keywords

Client Operations Management
Institutional And Pension Accounting
Global Risk Solutions
Limited Partnership Accounting
Asset Servicing
Multi-Currency Accounting
Fund Valuation
Investment Information Reporting
Service Delivery
Service-Level Agreements
Key Performance Indicators
Operational Controls
Risk Mitigation
Due Diligence
Client Performance Reporting
Strategic Roadmaps
Process Improvement
Vendor Management
Business Development
Securities Industry
Asset Managers
Asset Owners
CFA
CPA
CIM
CIPM
FRM

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