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Added 58 mins ago
J
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Jobbe
New Glasgow, NS
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 7 hours ago
AI
Sales Associate - Sherwood Park Volkswagen
AutoCanada Inc.
Sherwood Park, AB
- $40,000 to $90,000 CAD / year
- Full-time
The Automotive Sales Consultant interacts with customers online, over the phone and in-person to guide them through the vehicle purchase process. With your outstanding communication and…
Added 11 hours ago
MT
Professional Services Consultant
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Permanent North American Gaeltacht, ON
- Full-time
Job Details: Professional Services Consultant
Added 21 hours ago
HM
Cardiac Surgery
Health Match BC
New Westminster, BC
- Full-time
The Division of Cardiac Surgery is seeking a full-time Clinical Associate with excellent clinical skills to work collaboratively with the attending cardiac surgeons, consultant physicians,…
Added 21 hours ago
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Brick Associate, Sales
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- $42,000 to $125,000 CAD / year
- Full-time
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Added 22 hours ago
OI
Développeur/Développeuse
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Canada
- Full-time
…client-centric approach, is looking for a passionate Power Platform Consultant to join our dynamic team. If you have solid experience in digital transformation and want to contribute to…
Added 22 hours ago
SR
Wireless Sales Consultant
Staples Retail
Victoria, BC
- Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 1 day ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Carlingwood Shopping Centre - Ottawa, ON
Signet Jewelers
Ottawa, ON
- Full-time
Training - Associate Training System, Management Training System, District Manager in Training, career development and more
Added 1 day ago
SJ
Sales Associate / Jewelry Consultant - Peoples Jewellers - Tanger Outlet Center - Ottawa - Ottawa, ON
Signet Jewelers
Ottawa, ON
- Full-time
Training - Associate Training System, Management Training System, District Manager in Training, career development and more
Added 1 day ago
ES
Home Support Worker
Employment Solutions - Sault College
Sault Ste. Marie, ON
- Part-time
Posted: Oct 01, 2026 View Employment Consultant - ID 0
Added 1 day ago
UO
Project Manager 1
University of Victoria
Victoria, BC
- Full-time
Reporting to the Associate Director, Project Management Services (PMS), or the Manager, Interior Modification Services, the Project Manager 1 (PM1), with guidance and direction from their…
Added 1 day ago
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Wireless Sales Consultant
Staples Canada
Edmonton, AB
- Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 1 day ago
MM
Compensation Consultant (Senior Associate)
Marsh McLennan
Montreal, QC
- Full-time
Mercer’s Career Consulting Team is seeking a Compensation Consultant (Senior Associate).
Added 1 day ago
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SALES CONSULTANT
Rank Group
Halifax, NS
- Full-time
We have a current opening for a motivated Sales Consultant to join our professional sales team (Atrium location in Dartmouth). While previous sales experience is a definite asset, we are…
Added 1 day ago
A
Human Resources Business Partner (4-Month Contract)
Acosta
Mississauga, ON
- Full-time
Must be regarded by business leaders/managers as a qualified consultant/advisor in Human Resource practices. Provide thought leadership related to assigned client team and regularly update…
Added 1 day ago
TM
Area Parts & Service Manager - Quebec Zone
Toyota Motor Corporation
Quebec, QC · Toyota Canada Inc - Quebec Zone
- Full-time
Enlists the assistance of and supports the Field Warranty consultant to address claim administration problems and training needs.
Added 1 day ago
TM
Senior Fraud & AML Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
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Added 1 day ago
SC
Wireless Sales Consultant
Staples Canada
Edmonton, AB
- Full-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 1 day ago
SI
Wireless Sales Consultant
Staples Inc.
Toronto, ON · Etobicoke, ON
- Full-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 1 day ago
SC
Wireless Sales Consultant Part-Time
Staples Canada
Okotoks, AB
- $15.85 USD / hour
- Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 1 day ago
AI
Sales Associate - Waterloo Honda
AutoCanada Inc.
Waterloo, ON
- $50,000 to $100,000 CAD / year
- Full-time
The Automotive Sales Consultant interacts with customers online, over the phone and in-person to guide them through the vehicle purchase process. With your outstanding communication and…
Added 1 day ago
CM
Director, Client Operations Management
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…as a senior-level resource, mentoring, guiding, and coaching Associate Directors to support their growth and…
Added 1 day ago
SB
Wireless Sales Consultant Part-Time
Staples Business
Okotoks, AB
- Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 1 day ago
MS
Retail Sales Consultant (Full Time)
Mister Safety Shoes
Milton, ON
- Full-time
Currently, we are hiring for 1 Full-Time Retail Sales Consultant to join our Milton store. Our team members practice a consultative approach to our customer interactions. We will equip you…
Added 1 day ago
M
Online Membership Consultant (6 month contract)
Movati
Amherstburg, ON · Toronto, ON
- Full-time
As a Web Membership Consultant, you are the first point of contact for all web leads interested in MOVATI and creating an unparalleled member experience for prospective members: building an…

CIBC Mellon

Director, Client Operations Management

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

The salary band for this position ranges between $120,000 - $168,000. · Full-time

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Job details

Pay: The salary band for this position ranges between $120,000 - $168,000.
Job type: Full-time
Apply by: Oct 16, 2026
Experience: 10+ years of progressive experience within a financial institution
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Number: J0926-0304

Category: Client Service Delivery

Employment Type: Full Time

City: Toronto

Posting Date: October 2, 2026

Closing Date: October 16, 2026

Company Information

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.

We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.

We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

Position Overview

Reporting to the Assistant Vice President, Client Operations Management (COM), the Director, Client Operations Management (COM) is a key strategic role delivering our top clients with a single point of escalation and coordination across the Accounting organization, including Institutional and Pension Accounting (IPA), Global Risk Solutions (GRS) and Limited Partnership Accounting and Administrative Services (LPAAS). They are responsible for service delivery and client satisfaction for the most sophisticated/complex clients.

The COM team is the initial point of contact for the in scope clients’ operational escalations and inquiries. The COM team will partner with the applicable operational teams to proactively support client change events and monitor service quality and service performance. The COM team is also responsible for the day to day oversight of the team’s applicable service providers and vendors, including BNY. They serve as a senior-level resource, mentoring, guiding, and coaching Associate Directors to support their growth and effectiveness.

Responsibilities

Client Relationship Management:

Acts as the primary point of contact for the most sophisticated/complex clients on operational matters within IPA, GRS and LPAAS.
Drives executive level client engagement, acting as a senior escalation point and strategic advisor for top-tier clients.
Builds strong client relationships by understanding business goals and delivering solutions aligned with their needs.
Participates in regular operational client review meetings, performance reporting, and issue resolution processes.
Advocates for the client by leveraging internal subject matter experts within CIBC Mellon’s accounting and performance functions to ensure client service expectations are met, resolving and assessing identified issues/concerns, and championing efficiency opportunities within the client’s organization.
Works with the business development team on opportunities with prospective client firms.
Support operational thought leadership through client training and education.

Operations Oversight

Oversight of day-to-day operations of key client accounts, ensuring adherence to SLAs, KPIs, and compliance requirements.
Implements and monitors operational controls and risk mitigation strategies.
Participate in Service Reviews, Due Diligence and Questionnaires.
Anticipates market trends and client needs, shaping proactive operational strategies to maintain competitive advantage.
Influences enterprise policy and governance related to client operations

Process Improvement & Strategic Initiatives

Develops the strategic accounting and performance operational road maps for directed clients and manages the programs for these road maps.
Works directly with the relationship team to understand client challenges, define potential solutions for directed clients.
Collaborates with senior leadership on strategic planning and business development support.

Financial Management

Identifies opportunities for upselling and cross-selling accounting and performance operational solutions.

Team Leadership & Development

Fosters a culture of accountability, continuous improvement, and client centricity.
Acts a senior level resource and mentors, guides and coaches the Associate Directors
Participation and representing the business at industry/professional events.

Qualifications

Specific Knowledge & Skills (not preferred or an asset)

10+ years of progressive experience within a financial institution
Bachelors Degree in Business Administration, Finance, Accounting, Operations Management or related field
Advanced/graduate degree or completion of the CFA, CPA, CIM, CIPM or FRM, or similar programs is an asset
Significant depth and experience with financial services products and services with a proven ability to navigate challenges to reach execution
Excellent communication, negotiation and interpersonal skills
Analytical and strategic thinking with a solution-oriented mindset
Understanding of trends/issues in the securities, asset manager and asset owner industries

Working Conditions Unique to Job (i.e. Standard Office Environment)

Some travel may be required

CIBC Mellon's Values

Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards

Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward

Be One Family: Challenge, empower and recognize your colleagues

Take Ownership: Speak up, speak out, and make things better

Job Specific Competencies

The salary band for this position ranges between $120,000 - $168,000.
Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training, and internal equity.
Please note, our recruitment process may include the use of AI-assisted tools.
This posting is for an existing vacancy.

CIBC Mellon is committed to taking all reasonable steps to accommodate the needs of all individuals. Should you require any accommodations during the recruitment and selection process, please speak with your Recruitment Consultant.

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More about this job

Responsibilities

Lead operational service delivery and client satisfaction for complex, top-tier clients across accounting and performance functions, serving as a senior escalation point and strategic advisor. Oversee account operations, service providers, controls, and strategic initiatives while developing client relationships, identifying business opportunities, and mentoring Associate Directors.

Requirements

Requires 10 or more years of progressive experience within a financial institution and a bachelor's degree in business administration, finance, accounting, operations management, or a related field. Candidates should bring deep financial services experience, strong communication and negotiation skills, analytical and strategic thinking, and knowledge of securities, asset manager, and asset owner industry trends; an advanced degree or relevant professional designation is an asset.

Skills

Executive Client Engagement
Operational Oversight
Service Delivery
Escalation Management
Strategic Planning
Process Improvement
Risk Mitigation
Financial Services
Asset Servicing
Accounting Operations
Performance Reporting
Business Development
Financial Management
Team Leadership
Communication And Negotiation

Visa sponsorship

Not detected in the job text

Keywords

Client Operations Management
Institutional And Pension Accounting
Global Risk Solutions
Limited Partnership Accounting
Asset Servicing
Multi-Currency Accounting
Fund Valuation
Investment Information Reporting
Service Delivery
Service-Level Agreements
Key Performance Indicators
Operational Controls
Risk Mitigation
Due Diligence
Client Performance Reporting
Strategic Roadmaps
Process Improvement
Vendor Management
Business Development
Securities Industry
Asset Managers
Asset Owners
CFA
CPA
CIM
CIPM
FRM

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